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- Kembro, Joakim, et al.
(författare)
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Exploring information sharing in the extended supply chain: an interdependence perspective
- 2015
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Ingår i: Supply Chain Management. - 1359-8546. ; 20:4, s. 455-470
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Tidskriftsartikel (refereegranskat)abstract
- Purpose - This paper aims to empirically explore demand-related information sharing in the extended supply chain. Design/methodology/approach - Through a single, embedded case design, a range of methods are used to collect data from companies representing three different supply chain tiers, including focal company, first-tier suppliers and first-tier customers. The collected data are analysed through the theoretical lens of interdependence. Findings - The findings indicate that the supply chain actors adapt information sharing to the pooled, serial or reciprocal type of interdependence. Information sharing is thus increased with key dyadic partners representing, for example, unique offerings and high market shares as percentage of total expenditure/sales. The study also unearths several barriers to information sharing beyond dyadic ties, including problems related to dis-aggregated, misinterpreted and/or incomplete information. Research limitations/implications - The study empirically contributes to the existing literature by exploring information sharing in the extended supply chain and by suggesting different approaches to information sharing depending on the type and intensity of interdependence between supply chain partners. Further, the paper contributes to the existing literature on barriers of information sharing in supply chains by identifying barriers specific to multi-tier information sharing. "Meta-information" (i.e. information about the shared information) is needed to overcome some of the barriers of sharing information in cases of weak, pooled interdependencies in the supply chain. Practical implications - Similar to previous empirical research, this exploratory study indicates that companies, in general, refrain from sharing information beyond dyadic ties. Supply chain managers would instead mostly focus on stronger, reciprocal interdependencies and emphasise dyadic information sharing. To further guide managers, a demand profiling framework considering market share and demand uncertainty is presented. It may be interesting to engage in multi-tier information sharing in particular cases where strong interdependence exists between three or more partners. Originality/value - This study contributes to existing research on information sharing in supply chains by empirically studying information sharing in an extended supply chain, applying interdependence theory as its analytical framework and unearthing several barriers that are specific to multi-tier information sharing.
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| 2. |
- Selviaridis, Kostas, et al.
(författare)
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Performance-Based Contracting for Advanced Logistics Services: Challenges in its Adoption, Design and Management
- 2015
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Ingår i: International Journal of Physical Distribution & Logistics Management. - 0960-0035. ; 45:6, s. 592-617
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Tidskriftsartikel (refereegranskat)abstract
- Purpose The aim of this paper is to explore key challenges of adopting, designing and managing performance-based contracts (PBC) for advanced logistics services, as seen by providers. The shift towards performance-based solutions has proved challenging since providers often struggle to link performance to their payment. Despite such managerial challenges, empirical research in this area has been limited. Design/methodology/approach A multi-case design was adopted. Three cases of logistics service providers were selected based on purposive sampling. Data were collected through 36 semi-structured interviews and review of 43 documents such as contracts and customer target letters. Findings Key PBC adoption challenges include customer and provider intention to align their goals and incentives as well as their views on risk and reward sharing. Contract design challenges center around performance metric definition and weighting, designing performance monitoring systems that consider service co-production effects and help improve customer relationship, and designing incentives with appropriate intensity levels. Contract management challenges include fostering provider pro-activity, provider changes in terms of processes and resource investments, perceived fairness of designed incentives and contract re-design to allow for win-win relationship outcomes. Research limitations/implications The study empirically contributes to extant logistics services literature by identifying specific challenges that extend also beyond PBC adoption and design and cover contract management (and potential contract re-design). It also unpacks the notion of performance attributability by analyzing its role also in terms of contract and performance management as well as its potential effects on customer relationship management. Practical limitations/implications The study presents implications for logistics provider managers regarding how the observed PBC challenges can be overcome. Originality/value The study unearths several challenges of PBC for advanced logistics services, particularly in connection to contract management and re-design.
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