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- Alves, Helena, et al.
(författare)
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The role of intellectual capital in fostering SD-Orientation and firm performance
- 2021
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Ingår i: Journal of Intellectual Capital. - : Emerald Group Publishing Limited. - 1469-1930 .- 1758-7468. ; 22:1, s. 57-75
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Tidskriftsartikel (refereegranskat)abstract
- Purpose This research aims to understand the relationship among Intellectual Capital (IC), Service Dominant Orientation (SD-Orientation) and firms performance. Design/methodology/approach A model conceptualizing the relationship among the three constructs was tested through structural equation modelling on a sample of 101 firms from SABI Spanish database. Findings The results confirm the influence of IC, in all of its dimensions, on SD-Orientation and of SD-orientation on performance. Furthermore, the results show that SD- Orientation fully mediates the relationship between IC and performance, except for relational capital that by itself also directly influences financial performance. Research limitations/implications Data is limited to a sample of only one country and 101 services firms. Therefore, future studies should be carried out with samples from other countries. Practical implications The main results show HC, relational capital and SC are a great influence and antecedent on SD-Orientation, therefore, as an implication, firms need to take care of the several components (human, structural and social) of IC in order to become more service oriented, something that will allow them to achieve a better performance. Originality/value Until know there was no other study testing the influence of IC on SD-Orientation, therefore this study contributes to understand SD-orientation and the necessary resources to operationalize it, including the links to financial performance.
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| 2. |
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| 3. |
- Cárdenas-Barrón, L.E., et al.
(författare)
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Inventory model optimization revisited: Understandingservice inventories to improve performance
- 2020
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Ingår i: Scientia Iranica. International Journal of Science and Technology. - : Sharif University of Technology, Scientia Iranica. - 1026-3098 .- 2345-3605. ; 27:3, s. 1572-1592
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Tidskriftsartikel (refereegranskat)abstract
- Services are increasingly important in the modern economy, for both service and manufacturing firms, yet inventory literature has been focused mainly on physical goods and, only a few studies have included services in optimization. On the other side, traditional service management literature relies on an extremely narrow definition of inventory that excludes services, because they are perishable. Thus, there is a lack of research in the link between inventory optimization and service management. However, according to a new service inventory approach, businesses components such as tasks or information, as different from physical goods, can be performed and stored in anticipation of service demand as a form of service inventory—that is, inventorying by anticipation rather than delaying the service. This article aims to contribute to this lack of research by proposing a service inventory optimization model that integrates a service orientation to optimize tasks and information to be performed in advance. In contrast with traditional inventory models, where the objective is to optimize physical items, in this approach physical products whenever included, constitute only mechanisms for service provision. This service inventory model contributes to optimize the quantity of tasks or information to be anticipated and thus provides benefits for customers.
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| 4. |
- Carida, Angela, et al.
(författare)
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Creating harmony through a plethora of interests, resources and actors : the challenging task of orchestrating the service ecosystem
- 2022
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Ingår i: Journal of service theory and practice. - : Emerald Group Publishing Limited. - 2055-6225 .- 2055-6233. ; 32:4, s. 477-504
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Tidskriftsartikel (refereegranskat)abstract
- Purpose There is a need to understand value co-creation in service ecosystems that engage multiple actors with different goals. This study aims to extend the understanding of value co-creation by considering the orchestration of service ecosystems with reference to resource-integration processes. Design/methodology/approach An exploratory case study approach is used to analyze actors' roles in resource orchestration within a service ecosystem, gathering data from the macro, meso and micro levels of an Italian hospitality and tourism services ecosystem. Findings A framework is devised that highlights the intersection between orchestration and resource integration for value co-creation processes across the macro, meso and micro levels in service ecosystems. This extends the understanding of service ecosystem dynamics, especially how new value co-creation structures emerge, by emphasizing the circular causality between system levels. Findings show how orchestrating resource integration activities initiate and institutionalize non-linear value co-creation processes. Practical implications Resource integration orchestration within and between ecosystem levels is a possible response to societal challenges and for creating economic, cultural and social value across the community. The study offers policymakers insights into developing new competencies for developing actions according to a logic of socially and sustainable value. Originality/value This study advances the understanding of service orchestration by expanding the concept and the feasibility of service ecosystem orchestration. It offers insights into the importance of orchestrating resource integration to the emergence and vitality of service ecosystems themselves. The study responds to the need for empirical studies on value co-creation.
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| 7. |
- Edvardsson, Bo, 1952-, et al.
(författare)
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How platforms foster service innovations
- 2020
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Ingår i: Organizational Dynamics. - : Elsevier. - 0090-2616 .- 1873-3530. ; 49:3
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Tidskriftsartikel (refereegranskat)
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