| 1. |
- Carstensen, Peter H., et al.
(författare)
-
"Here is the knowledge-where should I put it?" : Findings from a study of how knowledge spaces are used within a support group
- 1999
-
Ingår i: Proceedings. IEEE 8th International Workshops on Enabling Technologies. - : IEEE. ; , s. 223-231
-
Konferensbidrag (refereegranskat)abstract
- In order to design useful knowledge media spaces to knowledge workers it is essential that we understand the nature of the work conducted and the knowledge applied in real settings. This paper reports from a study of how a group of quality assurance specialists gather, structure and distribute information and knowledge. Based on the findings a number of overall requirements for knowledge mediaspaces are identified and discussed. The essential findingswere that information and knowledge are created and handled in many different ways and have many differentforms. The core issues of our lessons learned so far are that we carefully need to consider knowledge media spaces both in terms of communication channels and knowledge archives. Knowledge media spaces should be seen as spaces in which knowledge and information is exchanged, filed,retrieved, presented and refined by actors having different vocabulary and perspectives on the knowledge. These characteristics must be taken into account when designing IT and multimedia based knowledge media spaces.
|
|
| 2. |
- Lundh Snis, Ulrika, 1970-
(författare)
-
Computer Supported Knowledge Management.
- 1999
-
Ingår i: Human-Computer Interaction INTERACT `99. - : IOS Press. - 1902505190 ; , s. 696-697
-
Konferensbidrag (refereegranskat)
|
|
| 3. |
- Lundh Snis, Ulrika, 1970-
(författare)
-
IT support in a Knowledge Management Process : A Field Study of a Quality Support Group in a Pharmaceutical Company
- 1998
-
Ingår i: Proceedings of the Information Systems Research Seminar in Scandanavia IRIS22.
-
Konferensbidrag (refereegranskat)abstract
- This study addresses the issue of knowledge management. The results are based on field study of a quality support group in a pharmaceutical company. Particularly,the knowledge work activities are analysed in a framework of a knowledge management process and its possibilities for IT-support. From the results I can conclude that mainly explicit knowledge is managed in this process. However, the specific use of two knowledge-mediating systems seems to be extremely important("the very lifeline") throughout this knowledge management process. Knowledge can be transferable and distributed electronically among dispersed co-workers,adaptable and tailor-made to the needs of different users, and applicable directly to practitioners. In a discussion of a more general IT-based knowledge management process I go beyond the specific use of these knowledge-mediating systems and try to identify some further needs and requirements
|
|
| 4. |
|
|
