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Sökning: (hsv:(SAMHÄLLSVETENSKAP) hsv:(Medie och kommunikationsvetenskap) hsv:(Kommunikationsvetenskap)) conttype:(refereed) srt2:(2000-2009) > (2002)

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1.
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2.
  • Persson, Christian, 1960- (författare)
  • Concurrent Enterprising by means of a Broadband Portal
  • 2002
  • Ingår i: 8th International Conference on Concurrent Enterprising. - Nottingham : University of Nottingham. - 0 85358 113 4
  • Konferensbidrag (refereegranskat)abstract
    • The analysis in this paper is based on a hypermedia interface strategy. A broadband portal issued from the concept of the local metaphor (Fidler 1997) has been developed as a prototype. The prototype has been used as a demonstrator and is evaluated in focus group interviews with users and service providers. The prototype represents an example of a true Concurrent Enterprising system since the broadband portal gives independent customers and service providers the opportunity to cooperate and interact by help of a common technological platform.
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3.
  • Wikström, Solveig, et al. (författare)
  • E-commerce after the dot com descent
  • 2002
  • Ingår i: Challenges and Achievements in E-business and E-work. - Amsterdam : IOS Press. - 1 58603 284 4 - 4 274 90541 1 ; , s. 69-76
  • Konferensbidrag (refereegranskat)abstract
    • Following a period of immense expectations for electronic commerce and its future role in buying and selling, the e-commerce business idea almost collapsed during the year 2000 when an image of e-commerce as a failure started to become widely spread. However, there are companies that run a profitable and healthy e-commerce business with no dependence on venture capital. In this paper we present new empirical material from ongoing research of successful e-commerce companies. We compare the service qualities of these companies with the success criteria derived from our previous research on consumers’ evaluation of the e-channel, where we hypothesized that the e-channel should be seen as a complementary channel to the traditional channels. Therefore, the focus in this paper is on multi-channel retailers and their interaction with the consumers. The aim is to identify the qualities that seem to characterize profitable e-commerce activities.
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  • Hård af Segerstad, Ylva, 1969, et al. (författare)
  • Instant messaging with WebWho
  • 2002
  • Ingår i: International Journal of Human-Computer Studies. ; 56, s. 147-171
  • Tidskriftsartikel (refereegranskat)
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7.
  • Allwood, Jens, 1947 (författare)
  • Bodily Communication Dimensions of Expression and Content
  • 2002
  • Ingår i: In: Björn Granström, David House & Inger Karlsson (eds.) Multimodality in Language and Speech Systems. Kluwer Academic Publishers, Dordrecht, The Netherlands. - Dordrecht : Springer. - 1402006357 ; , s. 7-26
  • Tidskriftsartikel (refereegranskat)
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  • Cerrato, Loredana, et al. (författare)
  • Different ways of ending human-machine dialogues
  • 2002
  • Ingår i: Proceeding of AAMAS'02, the first international joint conference in autonomous agents & multi-agent systems. - : Bologna. ; , s. 5-
  • Konferensbidrag (refereegranskat)abstract
    • More and more dialogue systems are developed to provide public services to inexperienced users. This makes the competition harder among developers and increases the interest in finding methods to evaluate and improve the overall performance of dialogue systems. The aim of this study is to propose a method to evaluate users’ satisfaction in dialogue interactions. The hypothesis being tested is that it is possible to derive information about the users’ satisfaction with the interaction, by simply analysing the way in which users ends the dialogues. The users' final utterances were analysed in order to classify the type of utterance and to find out some prosodic correlates that could signal the users' attitude towards the system. To test this hypothesis we carried out a preliminary analysis of the way in which users' of two Swedish multi-modal dialogue systems (namely August and Adapt) ended their interactions.
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