| 1. |
- Aggestam, Lena, et al.
(författare)
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Evaluation criteria to increase information quality in electronic knowledge repositories
- 2008
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Ingår i: Proceedings of the 16th European Conference on Information Systems (ECIS). - : Association for Information Systems. - 9780955315923 ; , s. 1814-1825
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Konferensbidrag (refereegranskat)abstract
- Knowledge forms an important asset in modern organisations. In order to gain and sustain competitive advantage knowledge has to be managed. One aspect of this is to use Electronic Knowledge Repositories (EKRs) in order to enhance knowledge sharing, reuse and learning. The success of an EKR is dependent on the quality of its content. For knowledge to be stored in an EKR, it has to be captured. One crucial part of the capture process is to evaluate whether the identified knowledge should be incorporated in the EKR or not. Therefore, to increase information quality in an EKR, the evaluation stage of the capture process must be successfully performed. This paper characterizes Critical Success Factors (CSF) for knowledge evaluation and presents six evaluation criteria to guide the evaluation stage in order to increase information quality in EKR:s. In particular we highlight the importance of performing evaluation addressing correctness, relevance, protection and redundancy.
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| 2. |
- Aggestam, Lena, et al.
(författare)
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Guidelines for Preparing Organisations in Developing Countries for Standards-based B2B
- 2008
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Ingår i: Emerging Markets and E-Commerce in Developing Economies. - : IGI Global. - 9781605661001 - 1605661007 - 9781605661018 - 1605661015 - 9781616926250 ; , s. 271-292
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Bokkapitel (refereegranskat)abstract
- B2B development has been faster in the developed world comparing to developing countries. This chapter proposes a “tool” for managing CSF in B2B settings. The tool is in the form of guidelines, which are concrete and detailed, and which enable a more clear view of actions needed during the preparation stage of B2B projects. We argue that developing countries seldom have the luxury of affording failure in new B2B ventures, but that they instead must learn from the mistakes already made by the developed countries. Thus, our proposed guidelines are based on an existing framework and experiences made in the developed countries. The guidelines are furthermore discussed with regard to the specific problems and conditions that developing countries face. Much work still remains, and problems still must be resolved. From a global perspective, this is important for all of us!
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| 3. |
- Aggestam, Lena
(författare)
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IT-supported Knowledge Repositories : Increasing their Usefulness by Supporting Knowledge Capture
- 2008
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Doktorsavhandling (övrigt vetenskapligt/konstnärligt)abstract
- Organizations use various resources to achieve business objectives, and for financial gain. In modern business, knowledge is a critical resource, and organizations cannot afford not to manage it. Knowledge Management (KM) aims to support learning and to create value for the organization. Based on three levels of inquiry (why, what, how), work presented in this thesis includes a synthesized view of the existing body of knowledge concerning KM and hence a holistic characterization of KM. This characterization reveals a strong dependency between KM and Learning Organization (LO). Neither of them can be successful without the other. We show that a KM project resulting in an IT-supported knowledge repository is a suitable way to start when the intention is to initiate KM work. Thus, our research focuses on ITsupported knowledge repositories.Large numbers of KM projects fail, and organizations lack support for their KM undertakings. These are the main problems that our research addresses. In order for an IT-supported knowledge repository to be successful, it must be used. Thus, the content of the repository is critical for success. Our work reveals that the process of capturing new knowledge is critical if the knowledge repository is to include relevant and updated knowledge. With the purpose of supporting the capture process, this thesis provides a detailed characterization of the capture process as well as guidance aiming to facilitate the implementation of the capture process in such a way that knowledge is continuously captured, also after the KM implementation project is completed. We argue that the continuous capture of new knowledge which can potentially be stored in the knowledge repository will, in the long term perspective, have a positive influence on the usefulness of the repository. This will most likely increase the number of users of the repository and accordingly increase the number of successful KM projects.All the work presented in this thesis is the result of a qualitative research process comprising a literature review and an empirical study that were carried out in parallel. The empirical study is a case study inspired by action research, which involved participation in the project Efficient Knowledge Management and Learning in Knowledge Intensive Organizations (EKLär).
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| 4. |
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| 5. |
- Aggestam, Lena
(författare)
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Knowledge Losses in the Capturing Process
- 2007
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Ingår i: Managing Worldwide Operations and Communications with Information Technology. - : Idea Group Inc.. - 9781599049298 ; , s. 53-56
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Konferensbidrag (refereegranskat)
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| 6. |
- Aggestam, Lena, et al.
(författare)
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Managing Critical Success Factors in a B2B Setting
- 2006
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Ingår i: IADIS International Journal on WWW/Internet. - : IADIS Press. - 1645-7641. ; 4:1, s. 96-110
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Tidskriftsartikel (refereegranskat)abstract
- When information systems (IS) are developed and implemented, in any context, a number of success factors determine whether or not the effort will succeed. Attention to success factors helps to avoid some costly mistakes, and speeds up the way change is managed. This paper is focused on how to manage critical success factors (CSF) in organisations involved in standards-based Business-to-Business (B2B), with a focus on organisational CSFs. An existing CSF framework in IS planning is applied theoretically to a B2B setting. Activities in a B2B standards implementation model are compared and matched against the framework. Results show that the framework is suitable for planning B2B implementations, essentially for strategic planning. Based on these results we have developed concrete guidelines to be used in the planning phase by strategic planners. Future work will consist of empirical validation, further detailing the guidelines in order to develop a practically useful ”tool” for managing CSF in a B2B standards implementation.
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| 7. |
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| 8. |
- Aggestam, Lena, et al.
(författare)
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Strategic Knowledge Management Issues when Designing Knowledge Repositories
- 2007
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Ingår i: Proceedings of the 15th European Conference on Information Systems, ECIS 2007. - : Association for Information Systems. ; , s. 528-539
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Konferensbidrag (refereegranskat)abstract
- Knowledge forms an important asset in modern organisations. In order to gain and sustain competitive advantage knowledge has to be managed. One aspect of doing this is to build knowledge repositories. In this paper we extend the strategic knowledge management framework to betters suit the process of constructing knowledge repositories. The extended framework highlights, for example, the impact of organizational culture and the importance of distinguishing between the individual and organizational knowledge processes and relating them to each other. The application of the extended framework to analyze a case in the public health care sector revealed a number of important aspects in the preparation and implementation of a knowledge management project. In particular we highlight the importance of having a strategic vision and making the dual relationship between usage and design explicit when implementing a knowledge repository.
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| 9. |
- Aggestam, Lena
(författare)
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Towards a Maturity Model for Learning Organizations – the Role of Knowledge Management
- 2006
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Ingår i: Proceedings of the 17th International Conference on Database and Expert Systems Applications (DEXA'06). - : IEEE. - 0769526411 - 9780769526416 ; , s. 141-145
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Konferensbidrag (refereegranskat)abstract
- Organizations of today must learn how to learn in order to become competitive. How an organization reaches maturity clearing this area is not clear. This paper presents an initial version of a maturity model aiming to set directions for how to become a learning organization, and to assist people when discussing where in this process the organization finds itself in. Future work consists of detailing the model and develops guidelines for how to measure maturity.
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| 10. |
- Aggestam, Lena
(författare)
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Wanted : A Framework for IT-supported KM
- 2006
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Ingår i: Emerging Trends and Challenges in Information Technology. - : Idea Group Inc.. - 1599040190 - 9781616921286 - 9781466665361 ; , s. 46-49
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Konferensbidrag (refereegranskat)
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