| 1. |
- Aggestam, Lena, et al.
(författare)
-
Critical Success Factors in Capturing Knowledge for Retention in IT-Supported Repositories
- 2014
-
Ingår i: Information. - : MDPI AG. - 2078-2489. ; 5:4, s. 558-569
-
Tidskriftsartikel (refereegranskat)abstract
- In this paper, the authors demonstrate the suitability of IT-supported knowledge repositories for knowledge retention. Successful knowledge retention is dependent on whatis stored in a repository and, hence, possible to share. Accordingly, the ability to capture theright (relevant) knowledge is a key aspect. Therefore, to increase the quality in an IT-supported knowledge repository, the identification activity, which starts the capture process, must besuccessfully performed. While critical success factors (CSFs) for knowledge retention andknowledge management are frequently discussed in the literature, there is a knowledge gapconcerning CSFs for this specific knowledge capture activity. From a knowledge retention perspective, this paper proposes a model that characterizes CSFs for the identification activity and highlights the CSFs’ contribution to knowledge retention.
|
|
| 2. |
- Aggestam, Lena, et al.
(författare)
-
How to Successfully Apply Critical Success Factors in Healthcare Information Systems Development? : A Story from the Field
- 2012
-
Ingår i: Proceedings of the 20th European Conference on Information Systems, Barcelona, Spain 2012. - : Association for Information Systems. - 9788488971548
-
Konferensbidrag (refereegranskat)abstract
- Many studies have focused on retrospectively identifying critical success factors (CSFs) for healthcare information system (HIS) development projects. In this paper the central question is how in advance selected CSFs can be applied in the best way. An action research study has been carried out in a large Swedish healthcare organization during 2010 and 2011 where the application of four CSFs has been planned, documented and reflected upon. Challenges are identified that may arise when tailoring general CSFs to situational circumstances. For example, the self-evident CSF of ?having a clear and accepted objective? becomes tricky and complex in practice when facing 15 autonomous boards that all need to support the project. Similar insights are gained for other CSFs. More research is needed to illuminate the complexities of how to apply CSFs. Another important observation is that different CSFs strengthen one another, which implies that they should be applied and analysed in concert rather than isolated. Finally, healthcare practitioners need to be aware that CSFs are very helpful, but that tailoring general CSFs to the unique situation of the HIS development project requires much effort and continuous reflection from a holistic perspective embedded in systems thinking.
|
|
| 3. |
- Aggestam, Lena, et al.
(författare)
-
Increasing the Quality in IT-supported Knowledge Repositories : Critical Success Factors for Identifying Knowledge
- 2010
-
Ingår i: Proceedings of the 43rd Annual Hawaii International Conference on System Sciences, 5-8 January 2010, Koloa, Kauai, Hawaii. - : IEEE Computer Society. - 9780769538693 - 9781424455096 - 9781424455102 ; , s. 3329-3337
-
Konferensbidrag (refereegranskat)abstract
- IT-supported knowledge repositories are an important part in Knowledge Management (KM) work. The success of an IT-supported knowledge repository is dependent on what is stored in the repository and hence the ability to capture the right knowledge is a key aspect. Therefore, to increase the quality in an ITsupported Knowledge Repository, the identify activity, which starts the capture process, must be successfully performed. While Critical Success Factors (CSF) for KM and KMS are frequently discussed in the literature, there is a knowledge gap concerning CSF for this specific knowledge capture activity. Based on an interpretive field study and a literature review, this paper proposes and characterizes CSF for the identify activity. For example, we highlight the importance of having organizational knowledge about what knowledge to capture and where to find it, i.e. having knowledge about potential sources of knowledge.
|
|
| 4. |
- Aggestam, Lena, et al.
(författare)
-
Seven Types of Knowledge Loss in the Knowledge Capture Process
- 2010
-
Ingår i: Proceedings of the 18th European Conference on Information Systems (ECIS 2010). - : Association for Information Systems. - 9780620471725 ; , s. Paper 13-
-
Konferensbidrag (refereegranskat)abstract
- Society is based on knowledge and the availability thereof. Access to knowledge empowers people, and organizations must reuse knowledge to be competitive. The right knowledge to the right person at the right time is important for success, and IT plays an important role in order to achieve this goal, for example in the form of Electronic Knowlege Repositories (EKR). The success of an EKR depends on what is stored therein, and the ability to capture the right knowledge is hence a key aspect. This, however, is a complex issue. The goal of this paper is to identify and describe different types of knowledge loss, seven of which have been identified and characterized. As an example, one knowledge loss shows that not all knowledge can be stored, and critical knowledge elements may therefore be lost when attempting to store it. Some knowledge loss may be desirable, since an organization should not want to store everything. The results contribute to capturing the right knowledge, and hence to successful EKR. The results thus contribute to elevating the competitive power of an organization.
|
|
| 5. |
- Aggestam, Lena, et al.
(författare)
-
Supporting Knowledge Evaluation to Increase Quality in Electronic Knowledge Repositories
- 2010
-
Ingår i: International Journal of Knowledge Management. - : IGI Global. - 1548-0666 .- 1548-0658. ; 6:1, s. 23-43
-
Tidskriftsartikel (refereegranskat)abstract
- Knowledge forms an important asset in modern organizations. In order to gain and sustain competitive advantage knowledge has to be managed. One aspect of this is to use Electronic Knowledge Repositories (EKR) to enhance knowledge sharing, reuse and learning. The success of an EKR is dependent on the quality of its content. For knowledge to be stored in an EKR, it has to be captured. One crucial part of the capture process is to evaluate whether the identified knowledge should be incorporated in the EKR or not. Therefore, to increase quality in an EKR, the evaluation stage of the capture process must be successfully carried out. Based on an interpretive field study and an extensive literature review, this paper identifies and characterizes Critical Success Factors (CSF) in the evaluation stage and presents guidance aiming to support implementation of the evaluation stage with the purpose to increase the quality of an EKR. In particular, the guidance supports the decision whether identified knowledge should be stored or not and it highlights the importance of performing evaluation addressing correctness, relevance, protection and redundancy. The characterization of the capture process contributes mainly to KM theory, and the guidance to KM practice.
|
|
| 6. |
|
|
