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- Cajander, Åsa
(författare)
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Complex systems for society
- 2018
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Ingår i: XRDS. - : Association for Computing Machinery (ACM). - 1528-4972. ; 25:1, s. 63-63
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Tidskriftsartikel (refereegranskat)
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| 3. |
- Cajander, Åsa, et al.
(författare)
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Contextual personas as a method for understanding digital work environments
- 2015
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Ingår i: 4th IFIP 13.6 Working Conference on Human Work Interaction Design, HWID 2015. - Cham : Springer. - 9783319270470 - 9783319270487 ; , s. 141-152
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Konferensbidrag (refereegranskat)abstract
- The role of IT at the workplace has changed dramatically from being a tool within the work environment to include all aspects of social and private life. New workplaces emerge where IT becomes more and more divergent, embedded and pervasive. These new aspects of IT at work need to be addressed with new or adapted human centred activities. This paper present and discuss a modified version of personas called contextual personas developed to better address the new working life. The contextual personas were developed using contextual inquiry, and focus groups as well as argumentative design. From the process of developing the contextual personas we learned that they are indeed a promising tool to understand the new work situations, and especially the holistic view of IT at work as they bring the whole working-life of the personas into focus. Finally, we discuss in what way the contextual personas could give developers extended understanding of the users’ future office work environment.
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| 4. |
- Cajander, Åsa, et al.
(författare)
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Designing eHealth Services for Patients and Relatives : Critical Incidents and Lessons to Learn
- 2016
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Ingår i: PROCEEDINGS OF THE NORDICHI '16. - New York, NY, USA : Association for Computing Machinery (ACM). - 9781450347631
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Konferensbidrag (refereegranskat)abstract
- The number of eHealth services for patients and relatives is rapidly increasing as many countries are launching such services as a means to manage an ageing population, to increase efficiency in healthcare, and to empower patients. However, design and deployment of eHealth services for patients is challenging due to the complex setting and the multitude of affected stakeholders, which in turn make the task of eliciting and managing the needs and requirements equally challenging. Hence, this workshop(1) aims to make use of critical incident analysis as a method for collecting and jointly reflecting on practices, assumptions, and experiences in relation to the design, deployment, and use of eHealth services for patients and relatives. The goal of the workshop is to engage in joint reflection, and to find potential ways forward in relation to critical incidents as well as supporting the shaping and reshaping of eHealth design and development. This full day workshop invites researchers and practitioners to apply/provide their critical reflection in order to derive changed practices and theories about practice. We also especially invite the patients' perspective as this is crucial to achieve successful eHealth services. This workshop provides a venue for challenging the process of eHealth service design and development and is built around a concept of active participation, where the workshop participants will analyse and discuss the critical incidents together.
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- Cajander, Åsa, Professor, et al.
(författare)
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Electronic Health Records Are More Than a Work Tool : Conflicting Needs of Direct and Indirect Stakeholders
- 2019
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Ingår i: Proc. 37th CHI Conference on Human Factors in Computing Systems. - New York, NY, USA : ACM Publications. - 9781450359702
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Konferensbidrag (refereegranskat)abstract
- Stakeholder relationships can be complex and include conflicting needs and values, especially in a changing society. However, little is known about details of contradictory perspectives of stakeholders. More discussions are needed in HCI about complex human-centred systems development. In this paper we study the different perspectives of patients and physicians related to Patient Accessible Electronic Health Records (PAEHR) in Sweden. We used themes from interviews with physicians as a lens to analyse survey data from patients. The results show that the needs and wishes of patients conflict with the physicians’ preconceptions of patients’ needs. Moreover, the needs of patients stand in tension with the physicians’ work related preferences. Our paper highlights the necessity to consider the accuracy of stakeholders’ perspectives about other stakeholder groups. We also discuss the implications of the results in relation to design, methods and tools in HCI, and reorientation of work.
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| 7. |
- Cajander, Åsa, et al.
(författare)
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Medical records online for patients and effects on the work environment of nurses
- 2018
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Ingår i: Building Continents of Knowledge in Oceans of Data. - Amsterdam, The Netherlands : IOS Press. - 9781614998518 ; , s. 271-275
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Konferensbidrag (refereegranskat)abstract
- In 2012 Patients Accessible Electronic Health Records (PAEHR) was introduced in Region Uppsala, Sweden. When PAEHR was introduced heath care professionals were very concerned especially in relation to potential negative effects on their work environment. However, few studies exist that investigate in what way work environments have been affected, and no studies have focused on the nurses' working in primary care. Hence, the purpose of this study was to fill this gap through seven interviews with primary care nurses that were transcribed and thematically analysed. The study shows that the nurses' experiences an altered contact as patients accessing PAEHR came prepared to meetings with more informed questions. They also experienced that the service had increased their work load and that it creates uncertainty for nurses who do not know when to inform the patient about test results etc. Finally, some implications are discussed in relation to the patients' role in shared decision making.
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| 8. |
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| 9. |
- Cajander, Åsa, et al.
(författare)
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Peer reflection on inclusive supervision - a study circle as a space for collegial learning
- 2016
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Ingår i: Utbildning och Lärande / Education and Learning. - Skövde : Högskolan i Skövde. - 2001-4554. ; 10:1, s. 54-69
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Tidskriftsartikel (refereegranskat)abstract
- Forskarhandledare har en viktig roll för att öka genusmedvetenheten inom akademin, särskilt bland unga forskare, och för att stödja en inkluderande och genusvänlig arbetsmiljö för doktorander. Trots detta ges det sällan utrymme för en kontinuerlig reflektion kring inkluderande forskarhandledning. I artikeln beskrivs hur kollegial reflektion kring inkluderande forskarhandledning har möjliggjorts genom en studiecirkel som har arrangerats inom ramen för det europeiska jämställdhetsprojektet FESTA (Female Empowerment in Science and Technology Academia) vid Uppsala universitet. Artikelförfattarna har deltagit i studiecirkeln i rollerna som cirkelledare och kursdeltagare, och artikeln är skriven utifrån dessa perspektiv. I artikeln presenteras studiecirkelns upplägg och pedagogiska struktur samt författarnas reflektioner utifrån deras två olika perspektiv. Både våra egna reflektioner och kursvärderingen pekar på att studiecirkeln har lämpat sig väl som arena för kollegial reflektion. Artikeln avslutas med några råd för de som vill arrangera liknande studiecirklar kring inkluderande handledning.
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| 10. |
- Cajander, Åsa
(författare)
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Software engineering with conflicting user needs : Patient accessible electronic patient records
- 2018
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Ingår i: Proceedings of the International Workshop on Software Engineering in Healthcare Systems. - New York, NY, USA : IEEE. - 9781450357340 ; , s. 1-1
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Konferensbidrag (refereegranskat)abstract
- With roots in Human Centred Software Engineering, and in User Centred Systems Design Asa Cajander has lead research on Patient Accessible Electronic Health Records (PAEHR) for six years. This experience has made her revisit the core values of user centeredness, as the different user groups of PAEHR indeed describe conflicting user needs. In this key note she will present the patients' perspective of the system, and contrast that with the perspectives of physicians and nurses. The conflicting needs of the different user groups will be illustrated by a small role play, and she will relate and discuss the findings in relation to the design and development of eHealth systems.
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