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- Chirumalla, Koteshwar, Associate Professor
(författare)
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Building digitally-enabled process innovation in the process industries : A dynamic capabilities approach
- 2021
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Ingår i: Technovation. - : Elsevier BV. - 0166-4972 .- 1879-2383. ; 105
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Tidskriftsartikel (refereegranskat)abstract
- Digitalization and industry 4.0 technologies promise to provide many novel opportunities and benefits to industrial firms, such as increased product quality, process reliability, and improved flexibility and productivity. Although digitalization shows great potential from a technological perspective, many process industry firms still face challenges in utilizing it for process innovations. Hence, this study aims to understand how process industry firms develop and implement new process innovations today and identify improvement opportunities through the better adoption and implementation of digitalization. The study adopted a multiple case study design in two steel manufacturing firms and developed a framework for building digitally-enabled process innovation using dynamic capabilities. The framework consists of 19 dynamic capabilities in total: 8 related to traditional process innovation and 11 related to digitally enabled process innovation. The study found four key challenges in process innovation (i.e., poor data strategy and readiness, lack of standardisation practices for change, competence and culture gaps, and ad-hoc problem solving) and four key enablers for digitally-enabled process innovation (i.e., infrastructure and methodological definition, preparation for predictive and analytical readiness, proactive management practices, and plan for a digital matureness for each function and department). The study's detailed empirical insights provide new understandings regarding required dynamic capabilities for the smoother transformation of a firm from the traditional process innovation to the digitally enabled process innovation. The dynamic capabilities are limitedly explored in the research of the process industries in the context of process innovation and digitalization. Thus, this study makes essential contributions to the theory of process innovation in process industries and strategic management by providing rich empirical insights from the steel sector.
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| 2. |
- Leoni, L., et al.
(författare)
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Exploring Dynamic Capabilities to Facilitate a Smoother Transition fromServitization to Digital Servitization : A Theoretical Framework
- 2021
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Ingår i: The Palgrave Handbook of Servitization. - Cham : Springer International Publishing. - 9783030757717 - 9783030757700 ; , s. 165-180
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Bokkapitel (övrigt vetenskapligt/konstnärligt)abstract
- Many manufacturing companies are adopting servitization as a competitive business strategy to offer product-service combinations. The ongoing shift to digitalization and Industry 4.0 provides novel opportunities and benefits to industrial firms in this regard, and researchers termed the adoption of digital technologies to servitization as “digital servitization”. In order to successfully transition toward digital servitization, fundamental reconfiguration of resources, organizational structures, work practices, infrastructure, culture, etc. is required. The theory of Dynamic Capability provides an interesting analytical framework for holistically studying such strategic organizational changes and transformation. Hence, this chapter scans prior studies covering dynamic capabilities for servitization and digital servitization with related key enablers for the transition from one to another. The purpose is to identify and compare the dynamic capabilities needed to facilitate a smoother transition from “traditional forms” of servitization to digital servitization. In doing so, this chapter presents a theoretical framework of dynamic capabilities to enable digital servitization, providing 22 micro-foundations for servitization and digital servitization. The framework provides an important step for an enhanced understanding of how digital servitization can be built and nurtured from the currently ongoing servitization in industrial firms.
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| 3. |
- Mostaghel, Rana, 1981-, et al.
(författare)
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Role of customers in circular business models
- 2021
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Ingår i: Journal of Business Research. - : Elsevier Inc.. - 0148-2963 .- 1873-7978. ; 127, s. 35-44
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Tidskriftsartikel (refereegranskat)abstract
- The retailing sector is evolving, not only as a result of technological advances, but also because of concerns about climate change and new demands from governments and customers for ethical and sustainable products. Customers’ purchase intentions are crucial for the successful implementation of circular business models. However, few studies focus on the role of customers in enabling circular business models. This study fills this research gap by identifying the critical factors that impact customers’ ethical purchase intentions for circular business models in the retail sector. Based on macro-theories of human behaviour, this study proposes a theoretical model that can holistically consider the critical factors and variables that determine customers’ ethical purchase intentions towards the circular business model. The paper contributes to the body of literature on circular business models in the retail sector by exploring the issue from the customers’ perspective.
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