| 1. |
- Cort, Rebecca, et al.
(författare)
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Sensing the breakdown : Managing complexity at the railway
- 2024
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Ingår i: Culture and Organization. - : Routledge. - 1475-9551 .- 1477-2760. ; 30:2, s. 179-197
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Tidskriftsartikel (refereegranskat)abstract
- This paper explores the complex and time-critical work practices within operational train traffic in Sweden by reporting on an incident causing an infrastructure breakdown and large traffic disruptions. Based on a workplace study approach, we report on how the control room workers – train traffic controllers and information officers – grasp, make sense of, and handle the consequences of the incident as it unfolds in realtime. We portray how the workers develop and acquire a sense of place in relation to the incident’s severity which is essential for successfully handling the situation. By introducing the ‘sense of place’ concept originally derived from the field of natural resources to the domain of operational train traffic, we provide a deepened understanding of the challenges characterising remote control work from a safety-critical socio-technical systems perspective. Finally, reflections on the application of the ‘sense of place’ concept, safety aspects and directions for future research are provided.
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| 2. |
- Lindblom, Jessica, 1969-, et al.
(författare)
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Roadmap for UX in future operational train traffic control
- 2024
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Ingår i: International Journal of Human Factors and Ergonomics. - : InderScience Publishers. - 2045-7804 .- 2045-7812. ; 11:1, s. 28-55
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Tidskriftsartikel (refereegranskat)abstract
- In this paper, we promote and motivate research on user experience (UX) in the domain of rail, more specifically for the workers engaged in the daily operational parts of executing train traffic. UX aspects have often been overlooked in the design and use of technology within the workplace, particularly in safety-critical work domains. Here, we provide an overview of current UX research at work and outline a roadmap with seven facets for future research within the domain of operational train traffic that is in alignment with the need for further investigation into UX at work. We hope future research will contribute to a deeper understanding of how positive experience at work provides additional means of enhancing engagement and improving safety management in workplaces in general and for the work in operational train traffic specifically.
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