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Business transformation for a sustainable future
- 2021
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Samlingsverk (redaktörskap) (övrigt vetenskapligt/konstnärligt)abstract
- Interconnecting the concepts of sustainability, innovation and transformation, this book explains how organizations have successfully transformed themselves and wider society to foster a more sustainable future, and identifies the difficulties and challenges along the way. Part of the Principle of Responsible Management Education (PRME) series, the book promotes a strong voice for meeting sustainability challenges for transformative change in a globalized world through business education and practice.A transition to a more sustainable way of doing business can only be attained by combining technology with profound system innovations and lifestyle changes. The chapters in the book, each written by a strong and well-recognized team of researchers in the field, open up the discussion about a new partnership between sustainability, innovation, and transformation that includes the global society (big world), the biosphere (small planet), and also requires a deep mind shift. The book presents cases from business (including Ikea and Eataly) and other service networks including the Base of the Pyramid (BoP), and illustrates how these organizations have transformed themselves for a sustainable future. The research perspectives are macro (policies and legislation), meso (institutional practices) and micro (business practices and individual behavior). This book is where research meets real-world business and societal practice. The chapters are grounded in business research, specifically the interdependencies between sustainability, innovation, and transformation, which makes for a robust basis for describing, explaining, and understanding the complex challenges faced by business and society in the 21st century.The book is intended for graduate- and postgraduate-level students and executive education with implications for practitioners. Furthermore, it contributes to multidisciplinary research in the field of interaction between business and society with a view to extending the firm-centric view to encompass a broader, systemic, and dynamic understanding of business and societal transformation.
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| 2. |
- Enquist, Bo, 1950-, et al.
(författare)
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Circular Economy and Beyond : How Sustainable Business Practice Enables Transformation
- 2021
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Ingår i: 22nd CINET (Continuous Innovation Network) Conference. - Gothenburg.
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Konferensbidrag (refereegranskat)abstract
- The aim of this conceptual article is to explain how sustainable business practices enable transformation from a circular economy to a circular society. A sustainability business practice, which has a broader mission than just being firm-centric, implies a regenerative, but also a more societal meaning in interaction with transformation and innovation. The article uses multidisciplinary theory to suggest a conceptual model. The explanatory power is shown in an empirical investigation, through a qualitative approach, of three values-based enterprises: IKEA, Löfbergs, and Eataly. These three enterprises use circular thinking and innovation as proactive tools for identifying challenges and developing a transformation agenda in implementing the SDGs. This article contributes to the ongoing discussions on sustainability and service research by focusing on sustainability, innovation, and transformation by explicitly linking the adoption of sustainability to a circular economy using sustainable business-societal practices transformation to give an impact to the society to become more circular. As a conceptual study, the article has also identified previously unexplored connections between sustainability and service research and introduced new constructs on linking the adoption of sustainability to a circular economy. Keywords: circular economy; circular society; sustainability; transformation; service.
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| 4. |
- Sebhatu, Samuel Petros, 1972-, et al.
(författare)
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Business Transformation for Sustainable Future
- 2021
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Ingår i: Network for Organizational Research In Norway, NEON-2021.
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Konferensbidrag (refereegranskat)abstract
- To tackle global challenges, we need to be aware of the complexity of “wicked” problems when contemplating large-scale change. These challenges must be tackled holistically because their various components are interconnected. By drawing on the concepts of sustainability, innovation, and transformation, this conceptual paper explains how organizations have successfully transformed themselves and wider society to foster a more sustainable future, and identifies the difficulties and challenges along the way. The study promotes a strong voice for meeting sustainability challenges for transformative change in a globalized world through business education and practice.A transition to a more sustainable way of doing business can only be attained by combining technology with profound system innovations and lifestyle changes. The edited book, business transformation for sustainable future ( Sebhatu, Enquist, and Edvardsson, 2021), open up the discussion about a new partnership between sustainability, innovation, and transformation that includes the global society (big world), the biosphere (small planet), and the requirement for a deep mind shift. The book (Ibid) presents cases from business and other service networks including the Base of the Pyramid (BoP) and illustrates how these organizations have transformed themselves for a sustainable future. The research perspectives are macro (policies and legislation), meso (institutional practices), and micro (business practices and individual behavior). This is where research meets real-world business and societal practice. Therefore, this paper is grounded in business research, specifically the interdependencies between sustainability, innovation, and transformation, which makes for a robust basis for describing, explaining, and understanding the complex challenges faced by business and society in the 21st century. The paper demonstrates the need for assessing and understanding “how sustainable societal practices can contribute to a broader view of business transformation and vice versa?” in the interrelationship with different theories and different contexts. The concepts and their interdependencies of each contribute to a concluding model. The paper used narratives in a real context of challenge-driven business and societal practices, for instance, in IKEA and EATALY. The paper concludes with implications and future research recommendations of the transformation from “business as usual” to more inclusive and sustainable businesses and the society at large.
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| 5. |
- Sebhatu, Samuel Petros, 1972-, et al.
(författare)
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Preface
- 2021
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Ingår i: Business Transformation for a Sustainable Future. - : Routledge. - 9781032037431 ; , s. xix-xx
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Bokkapitel (övrigt vetenskapligt/konstnärligt)
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| 6. |
- Sebhatu, Samuel Petros, 1972-, et al.
(författare)
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Transformation for Sustainable Future
- 2021
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Ingår i: <em>2nd Annual Nordic Chapter PRME Symposium – </em>. - Karlstad.
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Konferensbidrag (refereegranskat)
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| 8. |
- Alves, Helena, et al.
(författare)
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The role of intellectual capital in fostering SD-Orientation and firm performance
- 2021
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Ingår i: Journal of Intellectual Capital. - : Emerald Group Publishing Limited. - 1469-1930 .- 1758-7468. ; 22:1, s. 57-75
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Tidskriftsartikel (refereegranskat)abstract
- Purpose This research aims to understand the relationship among Intellectual Capital (IC), Service Dominant Orientation (SD-Orientation) and firms performance. Design/methodology/approach A model conceptualizing the relationship among the three constructs was tested through structural equation modelling on a sample of 101 firms from SABI Spanish database. Findings The results confirm the influence of IC, in all of its dimensions, on SD-Orientation and of SD-orientation on performance. Furthermore, the results show that SD- Orientation fully mediates the relationship between IC and performance, except for relational capital that by itself also directly influences financial performance. Research limitations/implications Data is limited to a sample of only one country and 101 services firms. Therefore, future studies should be carried out with samples from other countries. Practical implications The main results show HC, relational capital and SC are a great influence and antecedent on SD-Orientation, therefore, as an implication, firms need to take care of the several components (human, structural and social) of IC in order to become more service oriented, something that will allow them to achieve a better performance. Originality/value Until know there was no other study testing the influence of IC on SD-Orientation, therefore this study contributes to understand SD-orientation and the necessary resources to operationalize it, including the links to financial performance.
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| 9. |
- Arsenovic, Jasenko, et al.
(författare)
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Justice (is not the same) for all : The role of relationship activity for post-recovery outcomes
- 2021
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Ingår i: Journal of Business Research. - : Elsevier. - 0148-2963 .- 1873-7978. ; 134, s. 342-351
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Tidskriftsartikel (refereegranskat)abstract
- Despite the widespread adoption of the justice framework in service recovery literature, research findings vary as to what dimension - distributive, interactional, procedural - is most important. This paper contributes to this debate by considering how an easily accessible variable like relationship activity (i.e., the frequency of visiting and purchasing from a company) moderates the impact of the justice dimensions on post-recovery customer outcomes. Findings show that distributive justice is the only dimension impacting word-of-mouth (WOM) and repurchase behavior for low- and medium-relationship-activity customer segments. For a high-relationship-activity segment, all justice dimensions have a positive and balanced impact on WOM and/or repurchase behavior. This research demonstrates the potential of a segmented approach for recovery, while also providing managers with valuable insights into how they can use readily available information to adapt their service recovery efforts.
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| 10. |
- Arsenovic, Jasenko, et al.
(författare)
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Money for Nothing : The Impact of Compensation on Customers’ Bad-Mouthing in Service Recovery Encounters
- 2022
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Ingår i: Marketing letters. - : Springer Science and Business Media LLC. - 0923-0645 .- 1573-059X. ; 34:1, s. 69-82
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Tidskriftsartikel (refereegranskat)abstract
- As one of the retailer’s most potent recovery tactics to offset disgruntled customers, firms invest heavily in compensation to increase customer satisfaction and improve loyalty. How- ever, the effectiveness of this tactic remains unclear. This study examines whether firm-offered compensation affects customers’ emotional responses and bad-mouthing behavior (i.e., tell- ing others about a particular problem). Importantly, the study investigates whether the level of collaboration during the recovery encounter moderates the link between compensation and customers’ emotional responses, and whether collaborative efforts influence the effectiveness of compensation. The findings indicate that collaboration during the recovery encounter is nec- essary if compensation is to mitigate negative emotional responses, with downstream effects on bad-mouthing behavior. In confirming the importance of collaboration during recovery encounters, the findings have critical managerial and financial implications.
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