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- Cajander, Åsa, et al.
(författare)
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Worlds Apart - Doctors’ Technological Frames and Online Medical Records
- 2015
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Ingår i: INTERACT 2015 adjunct proceedings. - Bamberg : University of Bamberg Press. - 9783863093525 - 9783863093532 ; , s. 357-367
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Konferensbidrag (refereegranskat)abstract
- The ability of individuals to access and use their online medical records serves as one of the cornerstones of national efforts to increase patient empowerment and improve health outcomes. However, the launch of online medical records in Uppsala County, Sweden, has been criticized by the medical profession and the local doctors’ union. The aim of this paper is therefore to present the results from an exploratory study where interviews with two oncologists are analysed and discussed based on the theory of Technological Frames and Patient Empowerment. The results indicate that medical doctors have different assumptions and perspectives that affect their use of technology and how they view patient empowerment in everyday clinical work.
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- Grünloh, Christiane, 1980-, et al.
(författare)
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Using Online Reviews as Narratives to Evoke Designer’s Empathy
- 2015
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Ingår i: 15th IFIP TC 13 International Conference on Human–Computer Interaction. - Cham : Springer Berlin/Heidelberg. ; , s. 298-315
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Konferensbidrag (refereegranskat)abstract
- Gathering health-related data is quite easy, but visualizing them in a meaningful way remains challenging, especially when the application domain is very complex. Research suggests that empathy can facilitate the design process and that narratives can help to create an empathic encounter between designers and the prospective users. We conducted an exploratory quasi-experiment in order to explore whether narratives in form of online reviews are able to evoke designer’s empathy when developing an online platform for a direct-to-consumer genetic testing service. The results suggest that the narratives can help designers to engage with and take the perspective of the prospective user, who is then represented in more detail. Lacking narratives from real people leaves the designers to their own imagination, which can lead to the use of rather abstract stereotypes that do not enable an understanding of the user, but affect the subsequent design decisions.
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