| 1. |
- Grundén, Kerstin, 1952-
(författare)
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A Social Perspective on Implementation of e-Government : A Longitudinal Study at the County Administration of Sweden
- 2009
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Ingår i: Electronic Journal of e-Government. - 1479-439X. ; 7:1, s. 65-76
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Tidskriftsartikel (refereegranskat)abstract
- longitudinal study of implementation of e-Government at the County Administration of Sweden was analysedcand discussed from a social perspective. Two interview studies at the legal and traffic departments were compared.Interviews were made with decision makers, handling officers and administrative assistants focussing on socialcconsequences of work situations, work processes and quality of e-services to the clients. The MOA-model was used as a frame of reference for the study. According to the analysis, coping and sense making strategies by the respondents increased. e-Government made demands for new competencies for employees and clients. Internal and external digital divides are social consequences of the implementation of e-services. Management increased their focus on efficiency aspects related to e-Government. There is a need to integrate competence of social aspects into the development process of e-Government. The users were aware of the importance of social aspects of IT implementation. There is a need for competence development of social consequences related to IT implementation also for development personnel and different interest groups
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| 2. |
- Grundén, Kerstin, 1952-
(författare)
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Back-office Implementation of E-Government : A Learning Process
- 2007
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Ingår i: Proceedings of the 7th European Conference on e-Government. - 9781905305452 ; , s. 201-208
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Konferensbidrag (refereegranskat)abstract
- An interview study of back-office aspects of eGovernment implementation at the County Administration of Sweden is analysed and reported. The aim of the interviews was to identify attitudes towards the implementation of eGoverment and competence development needs. The respondents were very aware of social aspects of eGovernment. The implementation of eGovernment means a cultural change of attitudes, knowledge and competence for the personnel. Different perspectives from users and providers could be reasons behind neglecting social aspects. The respondents requested a bottom-up strategy of the implementation work. Participation of users in project work and thorough analysis of work culture, work routines before implementation could make focus of implementation work more relevant and make the implementation to a learning process for the users and increase their motivation. A web-based study circle focussing on eGovernment was developed and implemented in the organisation, as a consequence of the results from the interview study. A study circle could be one way of competence development stimulate development-oriented learning by the personnel (compared with adaptive learning). Competence development for eGovernment should be seen as process development where many educational initiatives could be combined in different blended learning situations.
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| 3. |
- Grundén, Kerstin, 1952-
(författare)
-
E-learning at work : Towards a participative approach
- 2009
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Ingår i: E-Learning and Digital Media. - : SAGE Publications. - 2042-7530. ; 6:2, s. 206-220
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Tidskriftsartikel (refereegranskat)abstract
- A case study focusing on learning outcomes from a web-based course and integration ofn new knowledge into work practices at the County Administration of Sweden is analysed. The study has a process-orientated longitudinal character combining different methodological approaches. The current work situation of the workers was studied using interviews. A questionnaire was distributed to the first hundred learners after they had passed the course. Telephone interviews were then made a month after the course. The respondents were more positive with respect to the usefulness of the course for their work immediately after completing the course, compared with their interview responses a month later. When they answered the questionnaire they also thought it was easier to get time for the course, than they indicated later in the telephone interviews. Likely reasons for this discrepancy are considered. The study shows the risk of obtaining inflated positive judgements of a course when the evaluation is made immediately following course completion. Instead, a processoriented evaluation is recommended, evaluating both the work situation before the course, the comprehension of the course immediately after the course has been passed, and evaluation a month after the course has been passed. Although a majority of the learners had an overall positive judgement of the course, about half of them had not applied the new knowledge to their work, a month after thecourse. A participative approach with discussions in local work groups before and after the course supported by local management, is proposed in order to facilitate integration of knowledge from the course into the work practices.
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| 4. |
- Grundén, Kerstin, 1952-
(författare)
-
Evaluation of E-Learning at Work : Methodological Aspects
- 2007
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Ingår i: Proceedings of the European Conference on Information Management and Evaluation. - 9781905305551 ; , s. 189-198
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Konferensbidrag (refereegranskat)abstract
- An internally developed web-based course (Diabas) at the County Administration of Sweden was analysed. The course focussed on dealing with official records in the organisation. The evaluation model MOA-L was used as a theoretical frame of reference and the use of the model was process-oriented. The current work situation was studied before the course. A questionnaire was distributed to the first hundred learners after they had passed the course. A phone interview was then made a month after they had passed the course. The main focus of the evaluation was the usefulness of the course, for the learners’ ordinary work. The respondents were more positive to the usefulness of the course when they answered the questionnaire compared with the phone interviews a month later. They also thought it was easier to get time for the course, when they answered the questionnaire, compared with answers from phone interviews. Probable reasons for this discrepancy are discussed. Some conclusions of the study are that traditional ways of carrying out course evaluations immediately after a course has been passed may not be relevant for evaluation of internal courses at work. The study shows the risk of more positive judgements of the course when the evaluation was made immediately after the course had been passed. Instead a process-oriented evaluation is recommended, evaluating both the work situation before the course, the comprehension of the course immediately after the course has been passed, and also evaluation about a month after the course has been passed in order to examine the relevance of the course for the learners ordinary work. Other important aspects that could affect attitudes towards the course are whether the participation in the course is voluntary or cogent, and whether the contents of the course is properly adjusted to the pre-knowledge level of the student.
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| 5. |
- Grundén, Kerstin, 1952-
(författare)
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Evaluation of e-Learning in Health Care : A Qualitative Approach
- 2009
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Ingår i: World Conference on E-Learning in Corporate, Government, Healthcare, & Higher Education. - 1880094762
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Konferensbidrag (refereegranskat)abstract
- An interactive web-based course was studied with the aim to improve the behaviour of health care professionals when they interact with disabled patients. The course was offered to about 45.000 employees within the health care sector in a region of Sweden. According to a survey most respondents showed a positive attitude towards the course, but only four respondents had changed their behaviour towards disabled due to the course. A qualitative study was then made focussing on the reasons behind the fact that very few of the respondents changed their behaviour after the course, and what aspects did affect the total impact of the course. Aspects that influenced the total impact were engagement of management and co-ordinators, the relevance of the course contents for the work, the organisation of the studies, the aim and marketing of the course, time aspects, and the study form of the course.
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| 6. |
- Grundén, Kerstin, 1952-
(författare)
-
Evaluation of eGovernment Implementation from a Social Perspective
- 2008
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Ingår i: Proceedings of the 2nd European Conference on Information Management and Evaluation. - Reading, UK : Academic Publishing Limited. - 9781906638139 ; , s. 203-210
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Konferensbidrag (refereegranskat)abstract
- An interview study focussing on experiences of the on-going implementation of eGovernment for the County Administration of Sweden is presented and discussed. The study was made during 2007 in the region of West Gotaland. Eighteen interviews were made with different personnel groups in the traffic and legal departments. The interviews especially focussed on experience of the implementation and social consequences of work situations, work processes and customer services. A new electronic system for dealing with official matters has been implemented at the legal authority. They have also implemented e-services for security guards and foundations. Implementation of e-services for drivers' licence applications was in progress at the traffic authority. According to the results some social consequences are benefits, such as fast, efficient treatment of e-services, facilitating the handling process from both a citizen's and an employee's perspective. But other aspects are barriers, such as risks for a more stressful job, and more impersonal, slow routines for manual applications from citizens and an increased schism among different user groups. Therefore, it is important to integrate knowledge about social aspects into implementation processes, in order to get more overall positive consequences for work situations, work processes and services to the client.
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| 7. |
- Grundén, Kerstin, 1952-
(författare)
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Evaluation of the Development Process of a CSCW System for Health Care Planning
- 2006
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Ingår i: Proceedings of the 13th European Conference on Information Technology Evaluation. - 9781905305544 ; , s. 274-282
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Konferensbidrag (refereegranskat)abstract
- In this article an evaluation study of the development and test of a CSCW system for health care planning, is reported. The system supports the co-operative health care planning process for hospital care, primary care and municipality organised care. A CSCW system often affect informal aspects of work, and the use of the evaluation model MOA-E contributed to explain the logics of a CSCW system focussing on both work situation of the individuals, work process and quality produced to the patients. The system development was criticised for taking too long time by the stakeholders. They did not seem to understand the special characteristics of developing a CSCW system compared with a more traditional system. The evaluation model contributed to explain for the long time used for developing the system. Interviews with test users focussed their experiences of the development process. Much time has been spent on analysis of the work routines in the development work in an iterative “learning by doing” process. This participate development work has served as a learning process for the participants. The participative development style seems to be relevant for CSCW systems, but is more time consuming compared with traditional systems development.
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| 8. |
- Grundén, Kerstin, 1952-
(författare)
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Evaluation of the Development Process of a CSCW System for Health Care Planning
- 2008
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Ingår i: Communication in Dependability and Quality Management International Journal (CDQM). - Cacak, Serbien : CDQM Research Centre. - 1450-7196. ; 11:1, s. 87-97
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Tidskriftsartikel (refereegranskat)abstract
- In this article an evaluation study of the development and test of a CSCW system for health care planning, is reported. The system supports the co-operative health care planning process for hospital care, primary care and municipality organised care. A CSCW system often affect informal aspects of work, and the use of the evaluation model MOA-E contributed to explain the logics of a CSCW system focussing on both work situation of the individuals, work process and quality produced to the patients. The system development was criticised for taking too long time by the stakeholders. They did not seem to understand the special characteristics of developing a CSCW system compared with a more traditional system. The evaluation model contributed to explain for the long time used for developing the system. Interviews with test users focussed their experiences of the development process. Much time has been spent on analysis of the work routines in the development work in an iterative “learning by doing” process. This participate development work has served as a learning process for the participants. The participative development style seems to be relevant for CSCW systems, but is more time consuming compared with traditional systems development.
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| 9. |
- Grundén, Kerstin, 1952-
(författare)
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Implementation of "Vision of E-Government 2007" at the County Administration of Sweden
- 2005
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Konferensbidrag (refereegranskat)abstract
- In this article a current interview study is presented and discussed. A vision of E-government was formulated by the County Administration of Sweden and should be implemented at the end of 2007. The interviews focus on knowledge and attitudes towards E-government of personnel in the organisation, before implementation. The respondents mainly had a positive attitude towards E-government, although they also mentioned some negative aspects. The results of the study indicate that the implementation of the vision of “E-Government 2007” need to focus more on information, attitudes, and work culture issues, than on pure technology issues. Web-based information and education could be used in flexible forms, such as study circles, for the work-integrated learning needed in the implementation process.
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| 10. |
- Grundén, Kerstin, 1952-
(författare)
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MOA - An Evaluation Model for Implementation and Use of IT in Organizations
- 2009
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Ingår i: Proocedings of the 3rd European Conference on Information Management and Evaluation (ECIME). - Reading, UK : Academic Publishing Limited. - 9781906638443 ; , s. 187-194
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Konferensbidrag (refereegranskat)abstract
- MOA is an evaluation model for implementation of IT in organisations, developed by the author. The model has been used for several evaluation studies, and has been slightly modified in order to be useful for different fields of informatics. The MOA-E model has been used for case studies within the field of Computer-Supported Co-operative Work and implementation of e-Government. The MOA-L model has been used for case studies within the field of e-Learning at work for web-based internally developed courses. The MOA model has also been used as a scenario model (MOA-S). The basic model primarily focuses on the three different aspects work processes (from a management perspective), work situations (from the perspectives of the employees) and quality of services (or product) produced (from the perspective of the customers/clients or patients). The model has mainly been used in a process-oriented way, studying implementation and use at different stages of the development process. The aim of the paper is to describe the model and the main experiences from the use of the model. Some experiences from the use of the model are usefulness for many different fields of informatics and flexibility. The model combines simplicity and complexity in a flexible way. The focus on different perspectives of the model facilitates the design of technology, organisation (and education) leading to a “win-win”-scenario for the different interest groups, and also the evaluation of consequences for different interest groups.
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