| 1. |
- Arumugam Malar, Dhanalakshmi, et al.
(författare)
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Digital Transformation in Banking : Exploring Value Co-Creation in Online Banking Services in India
- 2019
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Ingår i: Journal of Global Information Technology Management. - : Routledge. - 1097-198X. ; 22:1, s. 7-24
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Tidskriftsartikel (refereegranskat)abstract
- Information Technology (IT) use has the potential to enhance firms' capacity to build and sustain competitive advantages. Though a rich literature notes how IT use continues to change the nature, scale, and scope of service delivery, surprisingly few studies have addressed the digital transformation processes through which the introduction of new IT-enabled online services are introduced in firms and industries. To address this issue, we identify and examine the processes through which IT may create or impair business value in service processes. To theorize these processes, we adopt a service-dominant logic perspective that views the customer as a co-creator of firm value and analyze some observed risks, tensions, and socio-technical challenges associated with the introduction of an online banking service system in India. Drawing on the findings, we present implications for IT strategy research and discuss in particular how firms can avoid unexpected value destruction when they increase customer participation in the delivery of online services to create value.
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| 2. |
- Arvidsson, Viktor, 1984-
(författare)
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Digital transformation : the material roles of IT resources and their political uses
- 2015
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Doktorsavhandling (övrigt vetenskapligt/konstnärligt)abstract
- As IT became ubiquitous, we recognized that IT was everywhere but in our theories. Despite significant efforts, Information System (IS) research is still in desperate search for the IT artifact. Recent reviews show that IS research first and foremost considers IT resources as a socio-technical and managerial concern. Analyses of inertia are restricted to cognitive limitations or technical challenges of IT development and use as separate activities. Hence, IS research assumes that more development resources, extended training, and better management could turn most failures into success. In this thesis, I posit that IS strategy research often treats normal failure as unexpected to maintain the rational idea that managers are in control and that IT does not matter in and of itself. I argue that planned and convergent views of change work well under stable and unitary conditions but in this way fail to account for the complexity of current IS strategy practice. To substantiate this claim, I demonstrate how IS research routinely neglects the material IT use story in the context of digital transformation (DT) studies and social informatics. Political conflict is a constant theme in IS strategy implementation research, yet few studies provided explanation for the apprehension that managers and workers display during the introduction of new IT resources; even as most managers remain men I found also no study that theorized gender politics as related to IS strategy outcomes. I argue in particular that the IS fields routine adherence to borrowed assumptions about the pace, linearity, and sequence of radical change have limited IS scholars to marginally improve on received DT narratives in which IT plays little or no part as IT appears as an agent mostly before and after DT. Though much is said about how IT triggers and enables organizational change, the actual processes and mechanisms that underlies IS strategy change enactments are thus poorly understood. To examine how the material roles of IT resources and their political use can be captured and explained, I summarize and synthesize insights grounded in empirics from four appended research papers. In this way, I chart avenues for material theorizing of micro-affordances and institutions, and develop an IS strategy-as-practice lens that attends IT use as a material practice. After developing this lens, I discuss how material practice perspectives afford deep understanding of the materialities through which actors create, sustain, and transform organizational practice with digital material, and highlight some opportunities to observe the social consequences of IT use in the context of critical studies on men and masculinities and digital gender.
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| 3. |
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| 4. |
- Augustsson, Nils-Petter, 1972-, et al.
(författare)
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From Technological Transitions to Service Transitions : A Study of Attenuation Effects in IT Service Provisioning
- 2015
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Ingår i: Journal of Information Technology Services. - 1975-4256. ; 14:2, s. 337-354
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Tidskriftsartikel (refereegranskat)abstract
- In a day and age when contemporary businesses are transformed, driven by a service-dominance logic and dependent upon IT, we need to understand how firms cope with technological adaptations and how such technological adaptations can lead to service adaptations. Drawing on a framework on technological transitions and an interpretive longitudinal case study of the services provided by a team within a large public IT firm, this article addresses the following questions：How do service transitions come about? Can we distinguish particular patterns in service transition processes? This research unveils how technological and social dimensions mutually constitute each other within development and implementation of service provisioning. The findings show how：(a) IT plays a fundamental role in service provisioning; (b) technological transitions are the necessary but insufficient preconditions for service transitions; and (c) there are attenuation effects when it comes to the move from technology transition to service transition.
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| 5. |
- Augustsson, Nils-Petter, 1972-, et al.
(författare)
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Managing digital infrastructures: negotiating control and drift in service provisioning
- 2019
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Ingår i: International Journal of Business Information Systems. - : InderScience Publishers. - 1746-0972 .- 1746-0980. ; 30:1, s. 51-78
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Tidskriftsartikel (refereegranskat)abstract
- The digital infrastructure literature provides important perspectives on the intrinsic relations between information systems in today’s organisations. However, little attention has been paid to the challenges involved in providing requisite digital infrastructure services to organisations. In this paper, we argue digital infrastructure service providers operate in highly complex and uncertain environments. Rather than adopting a traditional approach to control, providers must therefore continuously negotiate a balance between control and drift as two complementary strategies. Our argument is based on a retrospective longitudinal case study of a Swedish infrastructure service team within a large international firm. Using the encounter-episode process model as structuring principle and focusing on the tension between control and drift, we analyse the evolution of the provider’s efforts to manage a portfolio of digital infrastructure services over a period of ten years. Based on these analyses, we uncover the involved complexities and dynamics, how control efforts and drift were constituted and how the infrastructure services were managed by continuously balancing control and drift. In conclusion, we relate the findings to extant literature to discuss new insights into provider management of digital infrastructure services. Copyright © 2019 Inderscience Enterprises Ltd.
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| 6. |
- Holmström, Jonny
(författare)
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File sharing beyond grabbing and running : Exploring the sense of community in a peer-to-peer file sharing network
- 2015
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Ingår i: Convergence. The International Journal of Research into New Media Technologies. - : SAGE Publications. - 1354-8565 .- 1748-7382. ; 21:4, s. 437-449
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Tidskriftsartikel (refereegranskat)abstract
- This study examines how a file sharing system affects its users’ sense of community (SOC). It was expected that the file sharing system would increase members’ knowledge about and participation in the file sharing network which, in turn, would increase their SOC. The aim of this study was to identify the barriers that hinder community building in file sharing networks, by examining how use of a specific network – Direct Connect++ (DC++) – affects its users’ SOC. It was our hypothesis and expectation that extended use of file sharing system would increase members’ knowledge about, and participation in, the file sharing network, and this in turn would increase their SOC. However, although DC++ was found to have a number of properties that coincide with the theories of SOC, two barriers were found that hindered DC++ from working as a genuine community. These barriers were related to anonymity and elitism among community members. The findings challenge previous idealistic theories about the development of an SOC but nonetheless demonstrate the positive effects of network membership.
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| 7. |
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| 8. |
- Jonny, Holmström, 1968-
(författare)
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Recombination in digital innovation : Challenges, opportunities, and the importance of a theoretical framework
- 2018
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Ingår i: Information and organization. - : Elsevier BV. - 1471-7727 .- 1873-7919. ; 28:2, s. 107-110
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Tidskriftsartikel (refereegranskat)abstract
- In this article I argue that the quest to establish digital innovation as a research domain is hindered by three challenges. As digital innovation research we are too often: a) reifying the agency of digital innovation actors; b) developing explanations of digital innovation detached from the specifics of digital technology, and c) developing overly specific explanations of digital innovation. I begin by providing a brief overview of the recombination perspective and considering why this perspective holds great appeal in the digital age. I then engage with Henfridsson et al.'s (2018) value spaces framework as a platform for framing value creation and value capture in relation to recombination in digital innovation. Next, I push Henfridsson et al.'s arguments one step further to discuss them in relation to what I consider to be the key challenges for digital innovation research. Illustrating with some of my own recent projects, I suggest that in order to fully address these challenges we need to (1) develop explanations of digital innovation acknowledging the complexity of sociomaterial interaction in digital innovation; (2) develop explanations of digital innovation building on the specifics of digital technology, and (3) develop explanations of digital innovation based on an oscillation between the specific and the general. The article concludes by pointing to future challenges and developments for digital innovation research.
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| 9. |
- Jonsson, Katrin, 1978-, et al.
(författare)
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Representation and mediation in digitalized work : evidence from maintenance of mining machinery
- 2018
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Ingår i: JIT. Journal of information technology (Print). - : Springer. - 0268-3962 .- 1466-4437. ; 33:3, s. 216-232
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Tidskriftsartikel (refereegranskat)abstract
- The increased digitalization of work results in practices that are increasingly networked and knowledge-based. As such, we need to continuously inquire how digital technology leads to changes in work and not be content knowing that it leads to change. This paper contributes to advancing such knowledge through an analysis of digitalized condition-based maintenance of machinery in a Swedish iron ore mine. Drawing on the distinction between digital representation and digital meditation figurations of human and material agency, we analyze how the distributed network of workers used a diverse portfolio of digital technologies to make complex knowledge-based decisions on when and how to maintain the mining machinery. We combine these empirical insights with extant literature to advance a new theoretical perspective on how key characteristics of digital technologies are implicated in networked, knowledge-based work practices.
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| 10. |
- Jonsson, Katrin, 1978-, et al.
(författare)
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The Architecture and Materiality of IT-enabled Services : An Investigation into Appropriation of Remote Diagnostics Technology
- 2016
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Konferensbidrag (refereegranskat)abstract
- This paper develops a theoretical model to examine how IT is appropriated during the co-production of business services. By distinguishing between the service level, information level, and artifact level, the model reveals the dual affordances of IT in the context of business services. The mediating affordances are expressed through heterogeneous portfolios of IT artifacts and the tensions between their intended and actual usage. In contrast, the mediated affordances are expressed through diverse signs and the tensions between intended and perceived meanings. The detailed workings of this model are illustrated by a field study of a remote diagnostics service for machinery within the mining industry. We suggest that the model facilitates a deeper understanding of how IT is appropriated during co-production of business services. At the same time, we add to the emerging literature on materiality by revealing the unique characteristics that IT confers on social action.
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