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- Augustsson, Nils-Petter, 1972-, et al.
(författare)
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From Technological Transitions to Service Transitions : A Study of Attenuation Effects in IT Service Provisioning
- 2015
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Ingår i: Journal of Information Technology Services. - 1975-4256. ; 14:2, s. 337-354
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Tidskriftsartikel (refereegranskat)abstract
- In a day and age when contemporary businesses are transformed, driven by a service-dominance logic and dependent upon IT, we need to understand how firms cope with technological adaptations and how such technological adaptations can lead to service adaptations. Drawing on a framework on technological transitions and an interpretive longitudinal case study of the services provided by a team within a large public IT firm, this article addresses the following questions：How do service transitions come about? Can we distinguish particular patterns in service transition processes? This research unveils how technological and social dimensions mutually constitute each other within development and implementation of service provisioning. The findings show how：(a) IT plays a fundamental role in service provisioning; (b) technological transitions are the necessary but insufficient preconditions for service transitions; and (c) there are attenuation effects when it comes to the move from technology transition to service transition.
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- Augustsson, Nils-Petter, 1972-, et al.
(författare)
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Managing digital infrastructures: negotiating control and drift in service provisioning
- 2019
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Ingår i: International Journal of Business Information Systems. - : InderScience Publishers. - 1746-0972 .- 1746-0980. ; 30:1, s. 51-78
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Tidskriftsartikel (refereegranskat)abstract
- The digital infrastructure literature provides important perspectives on the intrinsic relations between information systems in today’s organisations. However, little attention has been paid to the challenges involved in providing requisite digital infrastructure services to organisations. In this paper, we argue digital infrastructure service providers operate in highly complex and uncertain environments. Rather than adopting a traditional approach to control, providers must therefore continuously negotiate a balance between control and drift as two complementary strategies. Our argument is based on a retrospective longitudinal case study of a Swedish infrastructure service team within a large international firm. Using the encounter-episode process model as structuring principle and focusing on the tension between control and drift, we analyse the evolution of the provider’s efforts to manage a portfolio of digital infrastructure services over a period of ten years. Based on these analyses, we uncover the involved complexities and dynamics, how control efforts and drift were constituted and how the infrastructure services were managed by continuously balancing control and drift. In conclusion, we relate the findings to extant literature to discuss new insights into provider management of digital infrastructure services. Copyright © 2019 Inderscience Enterprises Ltd.
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- Jonny, Holmström, 1968-
(författare)
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Recombination in digital innovation : Challenges, opportunities, and the importance of a theoretical framework
- 2018
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Ingår i: Information and organization. - : Elsevier BV. - 1471-7727 .- 1873-7919. ; 28:2, s. 107-110
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Tidskriftsartikel (refereegranskat)abstract
- In this article I argue that the quest to establish digital innovation as a research domain is hindered by three challenges. As digital innovation research we are too often: a) reifying the agency of digital innovation actors; b) developing explanations of digital innovation detached from the specifics of digital technology, and c) developing overly specific explanations of digital innovation. I begin by providing a brief overview of the recombination perspective and considering why this perspective holds great appeal in the digital age. I then engage with Henfridsson et al.'s (2018) value spaces framework as a platform for framing value creation and value capture in relation to recombination in digital innovation. Next, I push Henfridsson et al.'s arguments one step further to discuss them in relation to what I consider to be the key challenges for digital innovation research. Illustrating with some of my own recent projects, I suggest that in order to fully address these challenges we need to (1) develop explanations of digital innovation acknowledging the complexity of sociomaterial interaction in digital innovation; (2) develop explanations of digital innovation building on the specifics of digital technology, and (3) develop explanations of digital innovation based on an oscillation between the specific and the general. The article concludes by pointing to future challenges and developments for digital innovation research.
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- Öbrand, Lars, 1972-, et al.
(författare)
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Between a rock and a hard place : facing dilemmas in IT risk management
- 2018
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Ingår i: Journal of Information Technology Theory and Application. - : Association for Information Systems. - 1552-6496 .- 1532-4516. ; 19:3, s. 22-44
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Tidskriftsartikel (refereegranskat)abstract
- In this paper, we extend IT risk management theory using evidence gleaned from IT-enabled process management in a Swedish pulp and paper factory. Our analyses of risk management practices in the factory’s core process revealed surprising insights. As organizational actors managed process related IT risks to ensure that the core production process was running 24/7, they generated strategic IT risks that threatened the sustainability of the process infrastructure. However, they could not manage these strategic risks without jeopardizing the 24/7 operation. Hence, they inadvertently found themselves between a rock and a hard place where they could not mitigate one high priority risk without generating another. Drawing on practice theory, we explain the observed risk management practices, introduce the notion of risk dilemmas, and discuss the practice-based view of risk as a useful approach to advancing IT risk management theory.
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