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- Hollertz, Katarina, 1974, et al.
(författare)
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Den transparenta organisationen. Handläggaren och visibilitetskulturen i Försäkringskassan.
- 2017
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Ingår i: Socialvetenskaplig tidskrift. - Växjö, Sweden : Förbundet för Forskning i Socialt Arbete. - 1104-1420 .- 2003-5624. ; :3-4, s. 239-260
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Tidskriftsartikel (refereegranskat)abstract
- The expansion of ”audit culture” in public sector governance is well documented, including its implications for caseworkers whose performance is constantly monitored. Transparency is an inherent part of the audit culture, yet there are fewer studies researching how the ideal of the transparent organization plays out in everyday life in welfare bureaucracies. Drawing on ethno-graphic research in five local offices of the Swedish Social Insurance Agency, this article investigates how the transparency ideal is enacted on an everyday basis in this agency. The analysis reveals how the transparency ideal penetrates the organizational life in a much more pervasive way than is usually acknowledged in the audit society literature. Special attention is given to the relevance of a horizontal dimension of transparency. It is argued that the horizontal dimension of transparency is a central aspect in relation to goal achievement and the normative governance of the caseworkers. However, even if the transparency ideal is central to the internal organizational life of the Swedish Social Insurance Agency, transparency is much less salient in relation to clients and the outside world. The article explores this organizational regime of visibility, as established in every-day social interaction as well as in organizational routines.
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- Hollertz, Katarina, et al.
(författare)
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Organizational Governance of Activation Policy : Transparency as Organizational Ideal in the Everyday Life of a Welfare Agency
- 2017
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Ingår i: New Horizons of European Social Policy.
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Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- A critical task of sickness insurance policy in most Western welfare states during recent decades has been to reduce the economic burden on society due to sick leave, by stimulating and enforcing labour market participation. In Sweden, strong activation requirements have been implemented in the health insurance in the past decades. Currently, this orientation is reflected in the politically set objective to reduce the sickness absence rate in Sweden; the center-left government in 2016 stated that “the sickness benefit rate may not exceed 9.0 days per individual and per year in 2020”. Furthermore, it was stressed that “newly granted disability pension shall not exceed 18 000 per year during the period 2016-2020”. In achieving these targets, the Swedish Social Insurance Agency (SSIA) and their frontline staff have a key role. This paper explores the organizational mediation of ’welfare to work’ policy by investigating the organizational governance and modes of operating set in place in local SSIA offices in order to fulfill the political objectives and reach these targets. More specifically, the paper focuses on one dimension of the local governance of ’welfare to work’ policy, namely the role that transparency plays in the alignment of frontline staff with the normative regime of the agency as well as its effects on caseworker subjectivity. The paper is based on an ethnographic study consisting of participant observations (mainly at work meetings with caseworkers, managers and insurance physicians/specialists) and qualitative interviews in the SSIA head office as well as five local offices. In total 57 interviews have been conducted and 37 meetings observed during 2015-17. Inspired by institutional ethnography (D. Smith) as well as ethnomethodology, the paper conceives of institutional settings as creating specific environments for the management of responsibility and accountability. Transparency is here key.The paper shows how the transparency ideal is an integral part of the organizational governance in the agency, and implemented through tools, technologies, infrastructures, teamwork, and socio-spatial governance. The analysis reveals how the transparency ideal penetrates the organizational life in a much more pervasive way than is usually acknowledged in the ’audit society’-literature (following Power 1997), colouring not only case management but also the relations between colleagues and between management and staff. As an internalized ideal, transparency affects caseworker subjectivity, lending the welcoming of audit as a way to self-improvement along with the improvement of organizational performance. However, transparency is much less salient in relation to clients and the outside world. Thus this everyday regime of visibility, as established in social interaction as well as in organizational routines, is at the same time part of an organizational politics of visibility designed to facilitate the organizational performances and the smooth implementation of welfare-to-work policies in the health insurance.
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- Hollertz, Katarina, 1974, et al.
(författare)
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Organizational governance of activation policy: Transparency as an organizational ideal in a Swedish welfare agency
- 2018
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Ingår i: International Social Security Review. - : Wiley. - 0020-871X .- 1468-246X. ; 71:4, s. 71-89
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Tidskriftsartikel (refereegranskat)abstract
- The Swedish Social Insurance Agency (Försäkringskassan – SSIA) and its frontline staff have a key role in the implementation of activation policy. Drawing on ethnographic research conducted at local offices, this article investigates how the transparency ideal, as an integral part of the organizational governance of the activation policy, is negotiated and enacted in the everyday life of a welfare bureaucracy. The analysis shows the central role that the transparency ideal plays in the alignment of frontline staff with the normative regime of the agency. While the transparency ideal is central to the internal organizational life of the SSIA, the analysis shows how transparency is much less salient in relation to clients and other relations with the outside world.
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- Jacobsson, Kerstin, et al.
(författare)
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Följsamhet som styrningsideal hos Försäkringskassan - ett hot mot rättssäkerheten?
- 2019
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Ingår i: Socialmedicinsk Tidskrift. - 0037-833X. ; 96:5, s. 682-689
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Tidskriftsartikel (refereegranskat)abstract
- Baserad på en etnografisk studie av styrningen av handläggarna inom sjuk-försäkringen reser denna artikel ett antal kritiska frågor om konsekvensernaav den informella styrningen inom Försäkringskassan. Trots självbilden aven formell organisation som fattar ”korrekta” beslut i försäkringsärenden vi-sar studien att den informella styrningen – genom sociala normer, grupptryckoch legitimerande organisationsberättelser – är påtaglig i det dagliga arbetetoch riskerar leda organisationen i en annan riktning är den parlamentarisktbeslutade. Artikeln påtalar att följsamhetsnormen och duktighetskultureninom myndigheten riskerar hota – och inte stärka – rättssäkerheten
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| 8. |
- Jacobsson, Kerstin, 1966, et al.
(författare)
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Följsamhet som styrningsideal på Försäkringskassan - ett hot mot rättssäkerheten?
- 2019
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Ingår i: Socialmedicinsk Tidskrift. - 0037-833X. ; 96:5, s. 682-689
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Tidskriftsartikel (refereegranskat)abstract
- Baserad på en etnografisk studie av styrningen av handläggarna inom sjukförsäkringen reser denna artikel ett antal kritiska frågor om konsekvenserna av den informella styrningen inom Försäkringskassan. Trots självbilden av en formell organisation som fattar ”korrekta” beslut i försäkringsärenden visar studien att den informella styrningen – genom sociala normer, grupptryck och legitimerande organisationsberättelser – är påtaglig i det dagliga arbetet och riskerar leda organisationen i en annan riktning är den parlamentariskt beslutade. Artikeln påtalar att följsamhetsnormen och duktighetskulturen inom myndigheten riskerar hota – och inte stärka – rättssäkerheten.
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| 9. |
- Jacobsson, Kerstin, 1966, et al.
(författare)
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Local worlds of activation: the diverse pathways of three Swedish municipalities
- 2017
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Ingår i: Nordic Social Work Research. - 2156-857X .- 2156-8588. ; 7:2, s. 86-100
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Tidskriftsartikel (refereegranskat)abstract
- Much welfare research is based on the assumption that welfare regimes are homogenous entities. Nevertheless, the practice of activation may vary considerably within states. This is especially so in a country such as Sweden where municipalities and state agencies are both involved in activation. This article studies local activation policy and practice in three Swedish municipalities, representing three distinct ‘local worlds of activation’. The analysis shows that policy orientations in the municipalities studied ranged from ‘work-first’ to ‘life-first’ approaches to activation. Governance arrangements and the role of private services and actors in service delivery differed significantly too, ranging from strictly market-based forms of governance to classical public administration. The article moreover shows how the different activation approaches were reflected in the radically different usages of Coordination Unions, as multi-party collaborate organisational structures established for activation policy implementation for certain target groups. Thus, activation must be approached not as a fixed and universal policy for social inclusion, but as susceptible to local practice and hence open to influence from local politics, established local traditions, patterns of networking and modes of collaborating, as the notion of ‘local words of activation’ intends to capture.
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| 10. |
- Jacobsson, Katarina, et al.
(författare)
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Socialt arbete och pappersgöra : Mellan klient och digitala dokument
- 2019
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Bok (övrigt vetenskapligt/konstnärligt)abstract
- Standardiserade dokument och digitala formulär omgärdar socionomens arbete. I boken Socialt arbete och pappersgöra tar författarna med oss till socialtjänstkontoren och undersöker hur det går till när socialt arbete dokumenteras. Hur påverkar dokumentationen mötet med klienten? Vilka blir konsekvenserna? Och varför? Bokens viktigaste budskap är att till synes neutrala dokumentationssystem påtagligt formar och präglar det sociala arbetet. Det påverkar också hur vi ser på världen och vad som betraktas som giltig kunskap. Dagens utveckling väcker nya frågor och kräver nya slags kompetenser hos de professionella. Boken vänder sig till studenter och verksamma inom socialt arbete, liksom andra med intresse för den ökade administrationens följder i offentlig sektor. Den ger både en introduktion till och en sociologisk analys av de dokumentationskrav som finns i yrket, liksom en överblick av de mest centrala lagar, direktiv och myndigheter som är relevanta för socialt arbete.
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