| 1. |
- Elfstrand Corlin, Tinna, et al.
(författare)
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Staff-based measurement instruments of person-centredness in settings of care for older people : A systematic review
- 2024
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Ingår i: International Journal of Older People Nursing. - : John Wiley and Sons Inc. - 1748-3735 .- 1748-3743. ; 19:2
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Tidskriftsartikel (refereegranskat)abstract
- Background: Person-centred care is widely endorsed as a promising approach for delivering high-quality care to older people. However, the multitude of existing definitions and measurement tools, coupled with the continuous emergence of new tools, can create confusion and hinder precision in assessing this concept. This review was undertaken with a recognition of the crucial role that assessment quality plays in evaluations and improvements, particularly within the context of person-centred care for older people.Objectives: This study aimed to systematically review staff-based measures of person-centredness in settings of care for older people. More specifically, the objectives were to provide description, methodological evaluation and synthesis of diverse conceptual understandings of person-centredness encapsulated in these measurement tools. Methods: We systematically searched the Cinahl, PsycInfo, PubMed, Scopus and Web of Science databases for English peer-reviewed journal articles between 2000 and 2021. These articles discussed the creation of staff-based questionnaires designed to assess the extent of person-centred care. We excluded questionnaires meant for clients, patients or families, as well as non-questionnaire scales. The measures were described, and their interpretations of person-centred care were synthesised through a critical interpretive synthesis method. We evaluated methodological quality using a condensed COSMIN risk of bias checklist and adhered to PRISMA guidelines.Results: The review identified a total of 14 staff-based measures. These measures exhibited varying levels of comprehensiveness, encompassing anywhere between 2 and 17 components. Furthermore, the number of items within the measures ranged from 11 to 62, and the sample sizes exhibited significant diversity, spanning from 58 to 1428. In terms of the components scrutinised by the scales regarding person-centred care, our synthesis revealed the emergence of four distinct conceptual categories: care process, supportive care environment, relations and communication, and knowledge and attitudes. As for the methodological quality of the scales, it exhibited a notable degree of variation (i.e. from inadequate to very good).Conclusions: Diverse measures of person-centredness vary in terms of comprehensiveness, aspects covered and methodological quality. Synthesising the concept through staff-based measures offers a novel approach for researchers and practitioners, illuminating nuanced perspectives in person-centred care.Implications for practice: The synthesis enriches academic discussions and practical applications by dissecting components, ultimately enhancing care quality assessment and improvement. Further, this review is a valuable resource for unit managers and quality coordinators working in settings of care for older people, empowering them to make informed decisions tailored to their specific needs from a diverse array of available person-centred care measures.
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| 2. |
- Kazemi, Ali, 1976-, et al.
(författare)
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Assessing person-centred care : An item response theory approach.
- 2021
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Ingår i: International Journal of Older People Nursing. - : Wiley. - 1748-3735 .- 1748-3743. ; 16:1, s. 1-15
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Tidskriftsartikel (refereegranskat)abstract
- BACKGROUND AND OBJECTIVES: Given recent advances in psychometric assessment, there is a need for assessment studies using modern test theory in the field of person-centred care, mainly due to the dominant use of analytical strategies based on classical test theory. The main objective of the present study was thus to examine whether selected items from commonly used instruments of person-centred care were able to differentiate between respondents with a reasonably even level of measurement precision across different regions of the construct range using item response theory (IRT).RESEARCH DESIGN AND METHODS: A Swedish sample of care staff in elderly care (N = 1342) completed a survey including a selection of items from three previously validated measures of person-centred care.RESULTS: All questionnaire items were submitted to IRT analyses to examine the extent to which the items produced information on the underlying construct. The items exhibited different levels of information. However, in general, for those items exhibiting some information, the pattern of information across the trait range was similar for most of them, that is, the items discriminated better in the lower levels of person-centredness.DISCUSSION AND IMPLICATIONS: Item response theory analyses are instrumental in creating shorter measurement instruments that may perform nearly as well as the original longer instruments. Given time and other resource constraints in questionnaire administration, there is a gain in only including the most informative items which efficiently and evenly tap the underlying construct along its entire range and in the context of person-centred care assessment this study was an initial step towards this goal. Thus, a set of ten items with satisfactory levels of psychometric quality, that is relatively high information levels across a relatively broad range of the underlying construct, is proposed.
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| 3. |
- Kazemi, Ali, 1976-, et al.
(författare)
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How You Appraise Your Relationship With Your Colleagues Matters, but Not as Much as How You Appraise Your Relationship With Your Manager : Predicting Employee Job Satisfaction and Commitment
- 2024
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Ingår i: Psychology of Leaders and Leadership. - : American Psychological Association (APA). - 2769-6863 .- 2769-6898.
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Tidskriftsartikel (refereegranskat)abstract
- Leader-member exchange (LMX) is the foremost relational approach to leadership. Building upon the LMX theory, this study aimed to examine the associations between three types of relationship appraisals in the workplace: leader-member (leader LMX), member-leader (member LMX), and member-member relationships (collegial climate), and their impact on employee work attitudes (i.e., employee job satisfaction and commitment). Questionnaire data were obtained from a sample of retail managers (n = 113) and retail workers (n = 555) in the Swedish retail sector. Mediation analyses confirmed the novel hypotheses that member LMX and collegial climate fully mediate the association between leader LMX and employee job satisfaction. However, in predicting employee commitment, the only significant mediator was member LMX. This study not only contributes to the existing LMX theory and research but also adds to the expanding body of knowledge in the field of positive organizational scholarship exploring the significance of positive workplace relationships in shaping employee attitudes.
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| 4. |
- Kazemi, Ali, 1976-, et al.
(författare)
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How you appraise your relationship with your colleagues matters, but not as much as how you appraise your relationship with your manager : Predicting employee job satisfaction and commitment.
- 2024
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Ingår i: Psychology of Leaders and Leadership. - : Educational Publishing Foundation. - 2769-6863 .- 2769-6898.
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Tidskriftsartikel (refereegranskat)abstract
- Leader–member exchange (LMX) is the foremost relational approach to leadership. Building upon the LMX theory, this study aimed to examine the associations between three types of relationship appraisals in the workplace: leader–member (leader LMX), member–leader (member LMX), and member–member relationships (collegial climate), and their impact on employee work attitudes (i.e., employee job satisfaction and commitment). Questionnaire data were obtained from a sample of retail managers (n = 113) and retail workers (n = 555) in the Swedish retail sector. Mediation analyses confirmed the novel hypotheses that member LMX and collegial climate fully mediate the association between leader LMX and employee job satisfaction. However, in predicting employee commitment, the only significant mediator was member LMX. This study not only contributes to the existing LMX theory and research but also adds to the expanding body of knowledge in the field of positive organizational scholarship exploring the significance of positive workplace relationships in shaping employee attitudes. (PsycInfo Database Record (c) 2024 APA, all rights reserved)
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| 5. |
- Kazemi, Ali, 1976-, et al.
(författare)
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Linking supportive leadership to satisfaction with care : proposing and testing a service-profit chain inspired model in the context of elderly care
- 2021
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Ingår i: Journal of Health Organization & Management. - : NLM (Medline). - 1477-7266 .- 1758-7247. ; 35:4, s. 492-510
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Tidskriftsartikel (refereegranskat)abstract
- PURPOSE: As marketization has gained ground in elderly care, satisfaction with care has come to play a crucial role in designing for high-quality care. Inspired by the service-profit chain (SPC) model, the authors aimed to gain a deeper understanding of the intricate interplay between supportive leadership practices, organizational climate, job satisfaction and service quality by predicting satisfaction with care. DESIGN/METHODOLOGY/APPROACH: A Swedish sample of frontline elderly care staff (n = 1,342) participated in a cross-sectional questionnaire study. Mediation analyses were conducted to test the proposed model. FINDINGS: As predicted, engaging in supportive leadership practices was directly and positively associated with satisfaction with care. In addition, as predicted, this relationship was partially mediated by organizational climate and job satisfaction. Moreover, job satisfaction predicted satisfaction with care with service quality explaining a statistically significant part of this relationship. PRACTICAL IMPLICATIONS: Managers in elderly care services may improve satisfaction with care in multiple ways but primarily by showing that they care about the staff and ensuring that they are satisfied with their working conditions. Employee job satisfaction seems to be particularly crucial for satisfaction with care, beyond what can be accounted for by care service quality. ORIGINALITY/VALUE: The authors proposed a novel service-outcome model. Adding to the original SPC model, the model in this study suggested and validated previously unexplored relationships including a direct path between leadership practices and satisfaction with service and a multiple-mediator model explaining this relationship. Also, new measures of organizational climate and supportive leadership were developed for which satisfactory reliability estimates were obtained.
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| 6. |
- Kazemi, Ali, 1976-
(författare)
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Psykologiska perspektiv på organisatorisk rättvisa
- 2023
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Ingår i: Abstracts för Decemberkonferensen. - Trollhättan : Högskolan Väst. ; , s. 1-1
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Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- Föreläsningen kommer att ta upp vad som karaktäriserar psykologiska studier av rättvisa i en organisatorisk kontext. Organisatorisk rättvisa beskrivs utifrån fyra huvudsakliga typer av rättvisa, nämligen distributiv rättvisa, procedural rättvisa, interpersonell rättvisa och informationsrättvisa. Förutom att kort nämna några viktiga modeller, teorier och empiriska forskningsfynd kommer jag att göra en del nedslag i egen rättviseforskning som bland annat handlar om rättvist ledarskap, fördelning av sociala resurser och konflikter som kan uppstå i samband med tillämpningen av olika rättvisenormer.
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| 7. |
- Kazemi, Ali, 1976-, et al.
(författare)
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Standing on Giants’ Shoulders : Posing Questions for Impactful Contributions and Minding “Scientific Littering”
- 2023
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Ingår i: Social Justice Research. - 0885-7466 .- 1573-6725. ; 36:3, s. 263-276
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Tidskriftsartikel (refereegranskat)abstract
- In this special issue titled “Veteran Refections,” renowned social justice scholars assess the current state of justice research and provide valuable guidance to the younger generation of researchers. Their responses unveil a rich tapestry of diverse perspectives, with a recurring theme emphasizing the urgent need to apply scientifc knowledge to real-world contexts and expand theoretical frameworks to address evolving societal challenges. These collective refections hold immense value for justice scholars, ofering indispensable guidance on making impactful contributions to the feld. They emphasize the importance of embracing interdisciplinary approaches, engaging wider audiences, and fostering an authentic curiosity in research. As the feld of social justice research evolves, these profound insights will undoubtedly play a pivotal role in shaping its trajectory and advancing the wellbeing of individuals and communities. Inspired by the veteran responses, we, as Editors-in-Chief of SJR, share our refections on the vital aspect of scientifc work—contribution. We introduce the concept of “scientifc littering,” enumerating ten categories of non-contribution. Highlighting the pivotal role of research questions, we challenge the notion of novelty as the sole component of contribution. Ultimately, we assert that understanding and acknowledging contribution as the foundation of scientifc progress, while honoring the legacy of giants in our feld, foster impactful research and pave the way for groundbreaking discoveries in social justice research.
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| 8. |
- Kazemi, Ali, 1976-, et al.
(författare)
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Understanding client satisfaction in elderly care : new insights from social resource theory
- 2021
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Ingår i: European Journal of Ageing. - : Springer Science and Business Media LLC. - 1613-9372 .- 1613-9380. ; 18, s. 417-425
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Tidskriftsartikel (refereegranskat)abstract
- Social resource theory suggests that social interaction can be conceived as resource transaction or exchange with behaviours falling within six fundamental resource categories (i.e. love, status, information, money, goods, and services) organised along two underlying dimensions: particularism–universalism and concreteness–abstractness. With the purpose of extending knowledge about quality of care, this study adopts a novel approach in that it describes and categorises care behaviours using social resource theory instead of using single instances of care behaviour. The categorisation is further used to predict client satisfaction in care services targeting older people. Daily interactions between care staff and older persons were observed in two different residential care facilities using a structured non-participant observation design. The data were analysed using principal component analysis, correlation, and regression analysis. The results confirmed the hypothesis that satisfaction with care services is predicted by resource transactions that are high on the underlying dimensions of particularism and abstractness. Thus, the resource categories of love and status (resource categories high on particularism and abstractness) were shown to be strong predictors of client satisfaction. The use of social resource theory is a novel and appropriate approach to examine person-centred care and satisfaction with care. Also, in addition to addressing potential problems in previous self-report studies on care staff behaviour, the observational technique was highly practical to this service area where dealing with clients not always able to provide feedback directly.
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| 9. |
- Kazemi, Ali, 1976-, et al.
(författare)
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What has employee loyalty to do with “love” to clients? : Testing approaches to work as mediators
- 2022
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Ingår i: Employee relations. - : Emerald Group Publishing Limited. - 0142-5455 .- 1758-7069. ; 44:7, s. 149-161
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Tidskriftsartikel (refereegranskat)abstract
- Purpose Drawing on the organizational psychology literature and social resource theory, this research aimed to investigate how attitude toward the employer (i.e. loyalty) and attitude toward the client (i.e. approach to work: professional, market-oriented and person-centered) relate to the perceived importance of socio-emotional resources in providing care to older people.Design/methodology/approachSwedish frontline care staff members participated in an electronic survey using a cross-sectional design. Mediation analyses were conducted to examine proposed direct and indirect effects of loyalty on the perceived importance of socio-emotional resources in care through three different approaches to work in care settings.FindingsIn general, the results confirmed the hypotheses. Thus, the analyses showed a positive association between employee loyalty and the perceived value of socio-emotional resources in care, which was partially mediated by the person-centered and professional approaches to work. Moreover, the analyses showed that the person-centered approach was more strongly related to the perceived value of socio-emotional resources in care than the other two approaches, lending support to the superiority of the person-centered approach in this context.Originality/value The study highlights that there exist multiple approaches to work in care settings. Also, the insights about how loyalty toward the employer relates to approach to work in care settings and the perceived value of socio-emotional resources in care are novel and of crucial importance to practitioners and the outcomes of care.
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| 10. |
- Nilsson, Håkan, 1962-, et al.
(författare)
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Den nya ljusa ledaren : 22 september 2023
- 2023
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Ingår i: Modern Psykologi. - 2000-4087. ; , s. 1-1
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Tidskriftsartikel (övrigt vetenskapligt/konstnärligt)abstract
- Har den psykopatiska chefen spelat ut sin roll? Svenska psykologiforskare presenterar en ledarteori som bygger på etik, omtanke och medlidande i stället för narcissism och machiavellism.
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