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Citizen Diversity i...
Citizen Diversity in e-Government Research : Moving the Field Forward
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- Andersson, Annika, 1968- (författare)
- Örebro universitet,Handelshögskolan vid Örebro Universitet,Informatik
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- Hatakka, Mathias, 1974- (författare)
- Örebro universitet,Handelshögskolan vid Örebro Universitet
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- Larsson, Hannu, 1985- (författare)
- Örebro universitet,Handelshögskolan vid Örebro Universitet
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- Hedström, Karin, 1967- (författare)
- Örebro universitet,Handelshögskolan vid Örebro Universitet
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(creator_code:org_t)
- University of Hawai'i at Manoa, 2021
- 2021
- Engelska.
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Ingår i: Proceedings of the 54th Annual Hawaii International Conference on System Sciences. - : University of Hawai'i at Manoa. - 9780998133140 ; , s. 4828-4837
- Relaterad länk:
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https://doi.org/10.2...
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https://urn.kb.se/re...
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https://doi.org/10.2...
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Abstract
Ämnesord
Stäng
- Whereas broad launch of public e-services ensures equal and homogenous treatment of citizens, citizen diversity is often set aside. By means of a literature study we describe how research has addressed diversity in the field of eGovernment. we analyzed the papers according to the following codes: group; application domain; unit of analysis; and technology in use or design. Results showed that the most common application domain was e-services with access and use as the most common units of analysis. The most frequently researched groups are based on classical socio-demographic variables such as economy, education and age. Also, the majority of papers discussed services in use. We conclude by suggesting that future research focuses underrepresented user groups; adds further granularity to the classical sociodemographic variables; identifies groups within groups; targets policies and policy implementation; and changes focus from use to development. We also call for conceptual clarity of the concept ‘diversity’.
Ämnesord
- SAMHÄLLSVETENSKAP -- Medie- och kommunikationsvetenskap -- Systemvetenskap, informationssystem och informatik med samhällsvetenskaplig inriktning (hsv//swe)
- SOCIAL SCIENCES -- Media and Communications -- Information Systems, Social aspects (hsv//eng)
Nyckelord
- Addressing Diversity in Digitalization
- digital divide
- diversity
- e-government
- e-services
- show 1 more
- Informatics
- Informatik
Publikations- och innehållstyp
- ref (ämneskategori)
- kon (ämneskategori)
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