| 1. |
- Agélii Genlott, Annika, 1968-
(författare)
-
Designing for Transformational Change in School : Digitalizing the Digitized
- 2020
-
Doktorsavhandling (övrigt vetenskapligt/konstnärligt)abstract
- Digital technologies have gained a prominent role in education and schools, but research concerning how digital technologies can create better conditions for improved teaching and enhanced learning for students is scarce and inconclusive. Successful use of digital technologies requires a complex combination of interacting factors, including integrating technology and pedagogy as well as organizing and leading a structured transformation process. The capability of school organizations to lead and support the digitalization process is an under-researched field compared to the well-established focus on individual stakeholders.This thesis examines how experimentation and innovation processes in school can be designed and pursued to support and enhance digitalization across an entire school organization by using a Design Science Research (DSR) approach to answer the question: How can a school organization at municipal level lead digital transformation through the digitalization of teaching and learning processes in an organized, professional, and, as far as possible, scientifically based way?The findings show that the design and use of the Information System Artifact model (ISA) together with a DSR development method can support both improved teaching and enhanced learning within and across a school organization. Effective use of digital technologies to improve teaching and learning across the school organization requires fundamental changes of ordinary practices and engagement as well as commitment from school authorities and school leaders.This thesis contributes with empirically and theoretically based insights from leading (digital) transformational change in school through the iterative design of IS artifacts used as a driver and quality control for the shift from digitization towards digitalization aiming at improved teaching and enhanced learning.
|
|
| 2. |
- Toll, Daniel, 1992-
(författare)
-
Process Automation in Swedish Municipalities : Stakeholders, Challenges, and Public Values
- 2024
-
Doktorsavhandling (övrigt vetenskapligt/konstnärligt)abstract
- The use of process automation has spread in Swedish municipalities to automate administrative processes, but the knowledge of how this plays out in practice is limited. The employee perspective is under-researched and more knowledge on how process automation is understood by and affects stakeholders is needed. Additionally, as process automation has proven difficult in practice, investigating these challenges can help practitioners. This dissertation investigates what stakeholders are involved in process automation initiatives in Swedish municipalities, how they view process automation, and what challenges are faced as part of these initiatives. These views and challenges are analyzed with a combined analytical lens of stakeholder theory and public value. This answers previous calls for research on how technology in public sector organizations relates to different underlying values. This is a compilation dissertation based on six research papers. The research process is based on a qualitative and interpretative approach, where most of the empirical material consists of interviews with employees involved in process automation initiatives in three Swedish municipalities. The analysis revolves around the identification of five stakeholder groups: Automation strategists, Support staff, Operational staff, IT personnel, and RPA companies. These stakeholder groups have different views on process automation and hold different perspectives of what the automation of processes will lead to. The challenges of process automation initiatives include the need for different competencies, lacking stakeholder buy-in, and difficulties in identifying processes to automate. Using the combined analytical lens of stakeholder theory and public value, these views and challenges are analyzed further, showing that they can be understood as different stakeholders striving for different sets of values as well as having different perspectives on how values relate to one another and how technology affects these relationships. The dissertation concludes that process automation has a more limited scope than was initially expected based on the policy push for process automation, that it is driven by and focuses on a particular set of values that are seen by some as incompatible with other sets of values, and that the challenges that emerge can be thought of as tensions that can and should occur to achieve a balance between different public values.
|
|
| 3. |
- Crusoe, Jonathan, 1991-
(författare)
-
Open Government Data as a Reform and Ecosystem : A conceptual framework for evolution and health
- 2021
-
Doktorsavhandling (övrigt vetenskapligt/konstnärligt)abstract
- Introduction: This doctoral thesis in Information Systems disentangles the interplay of an OGD reform and an OGD ecosystem. Open government data (OGD) refers to data shared by public organizations, in the role of providers, following certain principles for anyone to reuse. An OGD reform transforms parts of society so that an OGD ecosystem can coalesce and realize benefits (e.g., economic growth or transparency). An OGD ecosystem consists of providers sharing data, enrichers developing products or services on this data, and seekers using the data, products, or services to satisfy their needs.Problem and Purpose: Previous OGD research tends to encompass an OGD reform into an OGD ecosystem, which can restrict the possibilities to understand the evolution and health of an OGD ecosystem. Because, an OGD reform is a temporary transformation, while an OGD ecosystem includes sustained processes for a purpose. It obfuscates the possible interplay between an OGD reform and an OGD ecosystem, which could affect the health of the ecosystem. Health is an OGD ecosystem’s ability to achieve its higher purpose while benefiting its actors without harming others. Reform and evolution are related since both refer to the change of actors. The purpose of my doctoral thesis is to disentangle the interplay between an OGD reform and an OGD ecosystem to understand how it can affect the health of an OGD ecosystem.Research Design: I set out to explore the Swedish OGD ecosystem from 2016 to 2019. The research expanded to international explorations between 2019 and 2021. My research is qualitative and encompasses an introductory part and five articles. The papers include (1) a comparison between two providers, (2) an enricher framework, (3) diagnosis of the Swedish OGD ecosystem, (4) lessons drawn from public utilities, and (5) how providers and enrichers can consider seekers in their work. I then revisited my empirical material to perform additional analysis to synthesize a conceptual framework called reform-ecosystem (RE-ECO) framework.Findings: The RE-ECO framework depicts the interplay between an OGD reform and an OGD ecosystem and how it could affect the ecosystem's health. An OGD reform is conceptualized as a checkerboard and an OGD ecosystem as an ocean ecosystem. OGD actors transform a reciprocal structure to coalesce an OGD ecosystem through persuasion, collaboration, transformation, and evaluation. The OGD ecosystem consists of strands of data-information cycles and identification nodes, which work to realize certain benefits. The OGD actors can transform local conditions, step between ecosystems, and mutation-load to affect the health of an OGD ecosystem.Contribution: The theoretical contribution of this doctoral thesis is the RE-ECO framework. The thesis also concludes that an OGD ecosystem is an ancillary, symbiotic ecosystem; mutation-loading can control and fuel the change of actors; OGD actors can step between their OGD reform, their OGD ecosystem, and other ecosystems; the landscape metaphor reveals how an OGD reform can constrain the health of an OGD ecosystem; and actors can experience tensions between an OGD reform and an OGD ecosystem. OGD researchers are suggested to further study the interplay between an OGD reform and an OGD ecosystem. OGD practitioners should follow ``high-value, high-impact'' and ``publish with purpose'' principles rather than ``open by default'' or ``raw data now'' principles.
|
|
| 4. |
- Martin, Jason, 1969-, et al.
(författare)
-
Närhet på distans : En guide för ledarskap på distans med stöd av digitala arbetssätt
- 2023
-
Bok (övrigt vetenskapligt/konstnärligt)abstract
- Det du nu läser är en guide tänkt att användas som ett stöd och en vägledning till dig som i arbetet leder eller deltar i aktiviteter på distans med stöd av digitala arbetssätt. Guiden är utvecklad av forskare och organisationer i flera forskningsprojekt som studerar möjligheter och utmaningar i ledarskap på distans med stöd av digitala arbetssätt. Guiden vänder sig i första hand till er som är chefer och ledare med ansvar för att planera och genomföra aktiviteter på distans med stöd av digitala arbetssätt, men den kan även läsas av medarbetare och andra funktioner i era organisationer. En central del i guiden är ”verktygslådan” där vi, utifrån våra egna forskningsresultat samt med stöd av tidigare forskning, har satt ihop ett urval av praktiska verktyg som kan användas för att möjliggöra ett effektivare ledarskap på distans. Guiden och verktygen i verktygslådan tar avstamp i vardagsnära situationer och aktiviteter som vi i våra forskningsprojekt sett innehåller stor potential att förbättra hur arbete på distans med stöd av digitala arbetssätt kan organiseras och ledas. Vi visar vanligt förekommande arbetssätt och verktyg och ger konkreta och praktiska tips på hur ni kan arbeta tillsammans för att kunna uppnå bättre resultat, lära och utveckla både för individer och för organisationen samt bidra till bättre hälsa och välbefinnande. Guiden kan ses som en palett av arbetssätt och verktyg som ni antingen kan pröva direkt och/eller ha som underlag för diskussion i syfte att ta fram egna, skräddarsydda arbetssätt. Använd den som inspiration och hjälpmedel för att utveckla ditt ledarskap och medarbetarskap samt ditt sätt att leda och möjliggöra digitala aktiviteter på distans. Om du vill testa någon eller några av de verktyg och arbetssätt som presenteras i guiden tillsammans forskare så hör av dig till Jason Martin (jason.martin@liu.se) eller Andreas Wallo (andreas.wallo@liu.se) på Linköpings universitet.
|
|
| 5. |
- Toll, Daniel, 1992-
(författare)
-
SOCIOTECHNICAL IMAGINARIES OF THE AUTOMATED MUNICIPALITY
- 2022
-
Licentiatavhandling (övrigt vetenskapligt/konstnärligt)abstract
- In the last few years, Swedish municipalities have striven to adopt automation to increase their internal efficiency by automating administrative processes. This E-Government initiative is taking place as part of the ongoing digitalization efforts by Swedish municipalities. To be able to automate processes, municipalities are introducing new types of software, such as Robotic Process Automation (RPA). This allows the need for human involvement to be reduced, by letting a software robot perform processes instead. In adopting automation, several different stakeholders are involved, ranging from the original suppliers of the software to the case workers performing processes that might be automated. The aim of this thesis is to explore and understand different stakeholder perspectives on automation. This is done by identifying sociotechnical imaginaries of automation amongst involved stakeholders by conducting a qualitative and interpretive analysis of the contents of the five papers that are part of this thesis. Sociotechnical imaginaries of automation are visions of the future that stakeholders imagine automation as able to bring. Three sociotechnical imaginaries of automation are identified: Automation is a new era of digitalization, Automation is a powerful tool, and Automation is just another software. These imaginaries are held and performed by six stake-holder groups: Suppliers, Developers, Policymakers, Strategists, Civil serv-ants, and IT Department. Underlying interests, closeness to real-life-practice, experience with automation and how stakeholders influence each other are discussed as possible reasons for there being different sociotechnical imaginaries. From this, it is concluded that different stakeholders have different ideas of what automation entails and thus what “the automated municipality” looks like. Contradictions between different sociotechnical imaginaries are potential obstacles of communication and co-operation as different stakeholders may plan and approach automation differently. This thesis contributes a novel way of how the adoption of automation in Swedish municipalities can be understood.
|
|
