| 1. |
- Beheshti, Hooshang M., et al.
(författare)
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Supply chain integration and firm performance : an empirical study of Swedish manufacturing firms
- 2014
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Ingår i: Competitiveness Review. - 1059-5422 .- 2051-3143. ; 24:1, s. 20-31
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Tidskriftsartikel (refereegranskat)abstract
- Purpose – This article aims to explore the impact of supply chain integration on the financial performance of Swedish manufacturing firms.Design/methodology/approach – The literature review provided the foundation for the development of the survey instrument and hypotheses for the study. In addition, the survey instrument was tested by the experts in the field and modified before it was sent to the managers in the survey group.Findings – The findings show that supply chain integration at any level is beneficial to the financial well being of the firm. Companies with total supply chain integration reported the highest level of financial performance.Research limitations/implications – Data were collected from Swedish manufacturing firms without regard to the size of the firm. The results show that supply chain integration is beneficial at any level.Practical implications – The findings will assist managers with decisions regarding supply chain integration and its role as a critical factor in improving the financial performance of manufacturing companies.Originality/value – Limited empirical studies have been conducted in this area, especially in Sweden. This study provides insight for manufacturing managers with regard to the importance of supply chain management and the competitive nature of business in the global market.
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| 2. |
- Mostaghel, Rana, et al.
(författare)
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Adoption of enterprise systems and radio frequency identification among service firms
- 2012
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Ingår i: Service Industries Journal. - : Informa UK Limited. - 0264-2069 .- 1743-9507. ; 32:15, s. 2435-2443
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Tidskriftsartikel (refereegranskat)abstract
- A promising technology for optimizing supply-chain processes is radio frequency identification (RFID). By adding functionality to previous enterprise systems, the aim is to increase transparency of information throughout the supply chain. In this paper, we present a survey of RFID implementation in Swedish service firms. The findings show that although the great majority of firms are actively working with integrated information systems, only a very small fraction have adopted RFID. © 2012 Copyright Taylor and Francis Group, LLC.
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| 3. |
- Oghazi, Pejvak, 1979-
(författare)
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Adoption of Radio Frequency Identification among Manufacturing Firms
- 2013
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Ingår i: Journal of Promotion Management. - : Haworth Press. - 1049-6491 .- 1540-7594. ; 19:3, s. 317-331
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Tidskriftsartikel (refereegranskat)abstract
- Practitioners and academics have identified and acknowledged the presence of a gap related to actual and potential values of radio frequency identification (RFID) technology in the manufacturing industry. The purpose of this study is to present the RFID implementation in Swedish manufacturing firms, and if or to what extent use of this technology facilitates in increasing transparency of information throughout the supply chain for manufacturing companies. The findings show that although the great majority of firms are actively working with integrated information systems, only a small fraction has adopted RFID. © 2013 Copyright Taylor and Francis Group, LLC.
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| 4. |
- Oghazi, Pejvak, 1979-
(författare)
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Antecedents of ERP in service firms
- 2014
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Ingår i: Journal of Promotion Management. - : Taylor & Francis. - 1049-6491 .- 1540-7594. ; 20:2, s. 148-163
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Tidskriftsartikel (refereegranskat)abstract
- There have been studies of the adoption of enterprise resource planning (ERP) systems, the need for research within service sector is increasing. Thus, this study investigates adoption of ERP systems within service firms by a survey. Furthermore, antecedents of ERP adoption are investigated. The study proposes providing an insight about enterprise resource planning (ERP) adoption, theoretical background illustrates the pertinent literature on ERP systems in services and identifies antecedents of ERP adoption in the extant literature. The findings revealed that the majority of respondents, 82%, have adopted ERP. This study highlights and explains the reasons of deployment of ERP systems in service firms.
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| 5. |
- Oghazi, Pejvak, 1979-, et al.
(författare)
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Antecedents of technology based self-service acceptance : a proposed model
- 2012
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Ingår i: Services Marketing Quarterly. - : Informa UK Limited. - 1533-2969 .- 1533-2977. ; 33:3, s. 195-210
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Tidskriftsartikel (refereegranskat)abstract
- Technology-based self-service (TBSS) facilities have been widely implemented in the service industry, and it is therefore vital to understand how customers arrive at decisions to adopt them. This article presents and tests a model assessing the antecedents of customers' acceptance of TBSS facilities by merging the technology acceptance model (TAM) with self-service attributes. The findings show that intention to use TBSS facilities is an ultimate function of customers' perceived usefulness of the self-service technology, their attitude towards using it, and their perceived enjoyment of using it. Managers who wish to employ TBSS should therefore first obtain a good understanding of the factors that drive their customers' attitude towards the self-service. They should investigate how to make the self-service more enjoyable in addition to focusing on the traditional usability and usefulness-enhancing features. Recommendations for future research are also provided.
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| 6. |
- Oghazi, Pejvak, 1979-, et al.
(författare)
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Prioritization of service quality factors in E-purchasing : a cross cultural study
- 2012
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Ingår i: Advances in Management. - 0974-2611 .- 2278-4551. ; 5:6, s. 44-48
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Tidskriftsartikel (refereegranskat)abstract
- Consumer behaviour has changed dramatically in the past decade. Today, consumers can order online many customised products ranging from trainers to cars. In an increasingly interdependent world where barriers to trade and to international exchanges constantly diminish, cultural differences remain the single most enduring feature that has to be taken into account for localizing marketing strategies. One of the key challenges of online businesses is the management of service quality, which holds a significant importance to customer satisfaction. This paper is purposed to unveil customers’ perceptions on service quality priority and different cultures’ expectations in online shopping. The proposed study has been tested on data from 413 customers divided in two groups from Europe (n=215) and Middle East (n=198). The study is based on the SERVQUAL instrument that identifies five quality dimensions. The findings indicate that developing countries customers need more security and clarity in transactions but also better internet infrastructure. Based on the study results, recommendations for managers and future research are also provided.
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