| 1. |
- Kohtamäki, Marko, et al.
(författare)
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Co-creating value from knowledge-intensive business services in manufacturing firms : The moderating role of relationship learning in supplier–customer interactions
- 2016
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Ingår i: Journal of Business Research. - : Elsevier BV. - 0148-2963 .- 1873-7978. ; 69:7, s. 2498-2506
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Tidskriftsartikel (refereegranskat)abstract
- This study seeks evidence for a positive moderating role of relationship learning in the relation between manufacturing firms' knowledge-intensive business services (KIBS), i.e., product-related services for developing customized solutions, and firms' customer-specific sales performance. Our findings from a survey of 91 supplier–customer relationships indicate that KIBS offerings do not generate performance per se; instead, supplier–customer relationships must be characterized by relationship learning to co-create value from the supplier's KIBS offerings. Our findings extend the literature on industrial service businesses by shedding a more nuanced light on the core activities that enable value co-creation and value appropriation in the KIBS context
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| 2. |
- Kohtamäki, Marko, et al.
(författare)
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The performance impact of industrial services and service orientation on manufacturing companies
- 2015
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Ingår i: Journal of service theory and practice. - 2055-6225 .- 2055-6233. ; 25:4, s. 463-485
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Tidskriftsartikel (refereegranskat)abstract
- PurposeProduct-manufacturing firms are increasingly positioning themselves as providers of industrial services and solutions. Despite the increasing conceptual interest in industrial services, empirical evidence about the factors that mediate the relationships between industrial services and firm performance remains limited. This paper investigates the relationship between industrial service offerings, service orientation and firm sales and profit performance.Design/methodology/approachThe study uses data from 115 manufacturing firms and adopts a structural equation modeling technique to test a set of hypotheses on service offerings, service orientation and company sales and profit performance.FindingsThe results underline the importance of implementing service orientation in employees’ behavior, recruitment, training and assessment. Service orientation is demonstrated as an essential mediator for the relationship between service offerings, revenues and profits. The results therefore suggest that both service offerings and service orientation are important when manufacturing companies attempt to position themselves as industrial service providers. Research limitations/implicationsGiven the limitations of the sample collected from the Finnish manufacturing industry, future studies could refine the measures and investigate the applicability of the results in other contexts. Practical implicationsThe results suggest that developing a service orientation is vital for manufacturing companies to profit from increased offerings of industrial services. Because nurturing service orientation is a central enabler of the impact of service offerings on sales and profit performance, it is in the interests of manufacturing firms moving towards a servitized business model to develop training, compensation, and recruitment policies.Originality/valueThe study establishes a link between service offerings, service orientation, sales and profit performance in manufacturing firms. This is among the first studies to provide statistical evidence to support claims that even manufacturing firms can benefit from developing integrated product-service solutions.
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| 3. |
- Morin, Andreanne, et al.
(författare)
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Exploring rare and low-frequency variants in the Saguenay-Lac-Saint-Jean population identified genes associated with asthma and allergy traits
- 2019
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Ingår i: European Journal of Human Genetics. - : Springer Science and Business Media LLC. - 1018-4813 .- 1476-5438. ; 27:1, s. 90-101
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Tidskriftsartikel (refereegranskat)abstract
- The Saguenay-Lac-Saint-Jean (SLSJ) region is located in northeastern Quebec and is known for its unique demographic history and founder effect. As founder populations are enriched with population-specific variants, we characterized the variants distribution in SLSJ and compared it with four European populations (Finnish, Sweden, United Kingdom and France), of which the Finnish population is another founder population. Targeted sequencing of the coding and non-coding immune regulatory regions of the SLSJ asthma familial cohort and the four European populations were performed. Rare and low-frequency coding and non-coding regulatory variants identified in the SLSJ population were then investigated for variant-and gene-level associations with asthma and allergy-related traits (eosinophil percentage, immunoglobulin (Ig) E levels and lung function). Our data showed that (1) rare or deleterious variants were not enriched in the two founder populations as compared with the three non-founder European populations; (2) a larger proportion of founder population-specific variants occurred with higher frequencies; and (3) low-frequency variants appeared to be more deleterious. Furthermore, a rare variant, rs1386931, located in the 3'-UTR of CXCR6 and intron of FYCO1 was found to be associated with eosinophil percentage. Gene-based analyses identified NRP2, MRPL44 and SERPINE2 to be associated with various asthma and allergy-related traits. Our study demonstrated the usefulness of using a founder population to identify new genes associated with asthma and allergy-related traits; thus better understand the genes and pathways implicated in pathophysiology.
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| 4. |
- Partanen, Jukka, et al.
(författare)
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Developing and validating a multi-dimensional scale for operationalizing industrial service offering
- 2017
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Ingår i: Journal of business & industrial marketing. - : Emerald Group Publishing Limited. - 0885-8624 .- 2052-1189. ; 32:2, s. 295-309
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Tidskriftsartikel (refereegranskat)abstract
- PurposeThe purpose of this paper is to develop a new scale for measuring the scope (i.e., breadth and depth) of industrial service offering.Design/methodology/approachThe scale and its constructs are developed by (1) combining the key insights from prior literature and practitioners gained through expert interviews; (2) validating the constructs by three item-construct validation rounds with nine academic experts; and (3) by testing and further revising the scale, with a sample of 91 manufacturing firms.FindingsThe distinct contribution of the study is the construction and validation of a new multi-dimensional scale for operationalizing the scope of industrial service offering. In addition, the identified service categories (i.e., pre-sales services, product support services, product life-cycle services, R&D services, and operational services) extend the current literature on service typologiesResearch limitations/implicationsThe data is somewhat biased towards small and medium-sized industrial firms. Hence, the development of the measurement in the context of large industrial firms provides one fruitful avenue for further research.Practical implicationsFor managers of industrial firms, the identified service categories provide novel insight on how to develop, bundle and commercialize industrial services to their varying customer segments.Originality/valueThis study develops a multi-dimensional, fine-grained, statistical and relationship-level scale for measuring the scope of industrial service business. Moreover, this study tests and further develops the scale with quantitative empirical data.
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