| 1. |
- Andersson, Hanna, 1991-
(författare)
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Tradeoffs between self and environment in environmental judgment and decision making
- 2021
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Doktorsavhandling (övrigt vetenskapligt/konstnärligt)abstract
- One of the greatest challenges of today is to change our behavior to act more pro-environmentally to reduce global warming. We need to make sacrifices for the environment, e.g., use a means of transportation that take a longer time but causes less CO2 emission. The present thesis aims to study different factors (intrinsic, extrinsic motivational, and extrinsic motivational-neutral information) that influence us when making tradeoffs between self and environment. Paper I examined how an anchor (a reference price) and an ecolabel influence price judgments. It was found that both a judgment of an objective fact (product price) and a subjective preference (willingness to pay for the product) were affected by an anchor. An eco-label resulted in higher judgments of objective facts. People with higher environmental concern were more affected by an anchor when stating their willingness to pay than their low concern counterparts. In Paper II and Paper III, an interaction between a high anchor and a normative message that put the emissions into context was found when making a tradeoff between CO2 emissions and travel time for a flight (Paper II) or a car journey (Paper III). People with higher concern for the environment gave a longer travel time when they received a high anchor (Paper II and Paper III) or no anchor (Paper III). Paper IV investigated how a survey measuring environmental concern can be divided to different indices and how they predict answers in a tradeoff task. The result suggests that a two-factor structure divided into ecocentric and anthropocentric concern is a possible alternative and that people scoring higher on any of the environmental concern indices were willing to travel for a longer time. Taken together, the results show that normative messages, anchors, and concern for the environment are factors that can influence and interact when people make tradeoffs between self and environment in environmental judgment and decision making.
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| 2. |
- Andersson, Hanna, 1991-, et al.
(författare)
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Anchoring effect in judgments of objective fact and subjective preference
- 2021
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Ingår i: Food Quality and Preference. - : Elsevier. - 0950-3293 .- 1873-6343. ; 88
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Tidskriftsartikel (refereegranskat)abstract
- The way by which various sources of external information interact in their effects on judgment is rarely investigated. Here, we report two experiments that examine how two sources of external information—an anchor (a reference price) and an eco-label—influence judgments of an objective fact (product price) and a subjective preference (willingness-to-pay for the product). Participants’ price judgments were drawn in the direction of the anchor point, whereas the eco-label resulted in higher judgments of objective fact (Experiment 1) but did not influence subjective preference (Experiment 2). Interestingly, the eco-label seemed to strengthen the effect of the high anchor in judgments of objective fact. Further, participants with higher environmental concern answered a higher price on the subjective preference questions when they received a high anchor, as well as a lower price when they received a low anchor in comparison to the low environmental concern group. This study demonstrates that various external information sources can strengthen each other’s effects on consumer belief about products, while the effects are weaker for consumers’ preferences. The implications of the results for decision making are discussed.
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| 3. |
- Andersson, Hanna, 1991-, et al.
(författare)
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The negative footprint illusion is exacerbated by the numerosity of environment-friendly additions: unveiling the underpinning mechanisms
- 2024
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Ingår i: Journal of Cognitive Psychology. - : Taylor & Francis. - 2044-5911 .- 2044-592X. ; 36:2, s. 295-307
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Tidskriftsartikel (refereegranskat)abstract
- The addition of environmentally friendly items to conventional items sometimes leads people to believe that the carbon footprint of the entire set decreases rather than increases. This negative footprint illusion is supposedly underpinned by an averaging bias: people base environmental impact estimates not on the total impact of items but on their average. Here, we found that the illusion's magnitude increased with the addition of a greater number of "green" items when the number of conventional items remained constant (Studies 1 and 2), supporting the averaging-bias account. We challenged this account by testing what happens when the number of items in the conventional and "green" categories vary while holding the ratio between the two categories constant (Study 3). At odds with the averaging-bias account, the magnitude of the illusion increased as the category size increased, revealing a category-size bias, and raising questions about the interplay between these biases in the illusion.
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| 4. |
- Bökman, Fredrik, et al.
(författare)
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The psychology of balancing gains and losses for self and the environment : Evidence from a carbon emission versus travel time tradeoff task
- 2021
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Ingår i: Journal of Environmental Psychology. - : Elsevier. - 0272-4944 .- 1522-9610. ; 74
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Tidskriftsartikel (refereegranskat)abstract
- If human behavior is to become more sustainable, people will have to be willing to sacrifice personal gains and benefits for the sake of sustainability. Decisions will have to involve making tradeoffs between what is good for the self and what is good for sustainability. In the present paper, we studied the psychology of such tradeoffs in the context of a carbon dioxide (CO2) emission versus travel time tradeoff task. The experiment investigated how intrinsic motivational factors (environmental concern), extrinsic motivational information (a normative message) and extrinsic motivation-neutral information (anchors) influence these tradeoffs. The results revealed that extrinsic factors interact in their effects on tradeoffs such that participants were willing to travel for a longer time for the benefit of less CO2 emissions when they were externally motivated by a normative message, but only when this motivational emphasis was combined with a high anchor. Furthermore, this interaction was particularly strong in participants with high environmental concern. We conclude that extrinsic and intrinsic motivational factors interact in their effect on making people willing to accept personal losses in exchange for sustainability gains and that these motivational factors may have to be combined with further extrinsic information to influence decisions.
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| 5. |
- Colding, Johan, 1958-, et al.
(författare)
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Applying a Systems Perspective on the Notion of the Smart City
- 2020
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Ingår i: Smart Cities. - : MDPI AG. - 2624-6511. ; 3:2
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Tidskriftsartikel (refereegranskat)abstract
- This paper focuses on the need for a widened definition of the notion of technology within the smart city discourse, with a particular focus on the “built environment”. The first part of the paper describes how current tendencies in urban design and architecture are inclined to prioritize high tech-solutions at the expense of low-tech functionalities and omits that information and communication technology (ICT) contrasts the art of building cities as an adaptable and habitually smart technology in itself. It continues with an elaboration on the need for expanding the limits of system boundaries for a better understanding of the energy and material telecouplings that are linked to ICT solutions and account for some perils inherent in smart technologies, such as rebound effects and the difficulty of measuring the environmental impacts of ICT solutions on a city level. The second part of the paper highlights how low-tech technologies and nature-based solutions can make cities smarter, representing a new technology portfolio in national and international policies for safeguarding biodiversity and the delivery of a range of ecosystem services, promoting the necessary climate-change adaption that cities need to prioritize to confer resilience.
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| 6. |
- Edström, Andreas, et al.
(författare)
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Where service recovery meets its paradox : Implications for avoiding overcompensation
- 2022
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Ingår i: Journal of service theory and practice. - : Emerald. - 2055-6225 .- 2055-6233. ; 32:7, s. 1-13
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Tidskriftsartikel (refereegranskat)abstract
- PurposeThe service recovery paradox (SRP) is the phenomenon that happens when customer satisfaction level post-service failure and recovery surpasses the customer satisfaction level achieved at error-free service. The aim of this study was to identify how large the size of compensation has to be at recovery for customer satisfaction to surpass that of error-free service (i.e. to identify a threshold value for SRP). The purpose of this is to inform managers how to restore customer satisfaction yet avoid overcompensation.Design/methodology/approachThe paper covers two studies. Study 1 used the novel approach of asking participants who had experienced a service failure in the hotel industry what amount of money (recovery) would make them more satisfied than in the case of error-free service. Study 2 then tested the compensation levels expressed by Study 1 participants to be sufficient for the service recovery paradox to occur.FindingsStudy 1 indicated that the threshold for the SRP was (on average) around 1,204 SEK, or just over 80% of the original room reservation price of 1,500 SEK (approx. $180). Study 2 found that (on average) the customer satisfaction of participants who received 1,204 SEK in compensation for service failure marked the point where it surpassed that of error-free service. Participants who received 633 SEK were less satisfied; participants who received 1,774 SEK were more satisfied.Research limitations/implicationsThe findings are context-specific. Future research should test the findings' generalizability.Practical implicationsThe approach used in this paper could provide managers with a tool to guide their service recovery efforts. The findings could help hotel managers to make strategic decisions to restore customer satisfaction yet avoid overcompensation, given a legitimate service failure in which the organization is at fault.Originality/valueNumerous previous studies have investigated the occurrence or absence of the SRP at predetermined compensation levels. This paper used a novel approach to find a quantitative threshold at which the magnitude of the recovery effort makes customer satisfaction surpass that of error-free service
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| 7. |
- Hartwig, Fredrik, 1976-, et al.
(författare)
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The relation between auditing and accounting timeliness in Swedish private firms
- 2023
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Ingår i: Journal of Financial Regulation and Compliance. - : Emerald Group Publishing Limited. - 1358-1988 .- 1740-0279. ; 31:3, s. 379-396
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Tidskriftsartikel (refereegranskat)abstract
- Purpose: The purpose of this study is to examine the relationship between auditing/non-auditing and accounting timeliness among Swedish private firms.Design/methodology/approach: This paper uses regression analysis to test the relationship between auditing and two measurements of timeliness; lead time and late filing. The sample consists of Swedish private firms.Findings: The paper finds that audited firms, when compared with unaudited firms, are significantly less timely. Moreover, greater profitability was associated with more timeliness but only for audited firms. The results also show that firms being audited by a big 4-auditor are significantly timelier than firms being audited by a non-big 4 auditor.Practical implications: The findings in this paper suggests that one aspect of accounting quality, timeliness, does not seem to benefit from auditing in a Swedish context. There is a debate about whether the threshold levels in Sweden should be raised so that more firms voluntarily can opt out of audit. Those opposing a raised threshold level claim that auditing has positive effects on accounting quality and consequently that a raised level would have adverse effects. The findings in this paper do not support such a claim.Originality/value: Little is known about timeliness in private firms compared to public firms and this paper fills that void. Contrary to prior research, findings show that unaudited firms in a Swedish regulatory setting actually are timelier than their audited counterparts. This questions one of the (presumed) benefits of auditing and should stimulate more research on this issue.
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| 8. |
- Holmgren, Mattias, Doktorand, 1991-
(författare)
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A Negative Footprint Illusion in Environmental Impact Estimates
- 2020
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Doktorsavhandling (övrigt vetenskapligt/konstnärligt)abstract
- A major part of anthropogenic climate change is due to everyday human behavior, such as transportation, food and energy consumption. As a result, it has been argued that many barriers for mitigating climate change are psychological in nature. For example, people’s decisions and behaviors are subject to heuristics and biases which sometime harm our decisions. The benchmark of the present thesis is the finding that people believe that adding environmentally friendly items to a set of conventional items reduces the impact of the whole set. This phenomenon has been coined a negative footprint illusion (NFI). How robust is this effect, is it generalizable across judgmental dimensions and what is the mechanism that underpins the effect? This thesis concerns these three questions. Paper 1 found support for the assumption that an averaging bias underpins the NFI. On this view, the NFI appears because people intuitively respond with the average of the ‘vices’ (the unfriendly objects) and ‘virtues’ (the more environmentally friendly objects) in the combined set of objects. Paper 2 demonstrated that the NFI is insensitive to some levels of expertise. Furthermore, Paper 2 also reported the first demonstration of the NFI in the context of a within-participants design. Paper 3 found that a NFI can also be demonstrated in the context of atmospheric CO2 concentration estimates. Paper 3 also reported further evidence for the averaging bias account of the NFI and showed that the effect is at least insensitive to some variations in the framing of the problem posed to the participants. Paper 4 demonstrated that the NFI can be eliminated by priming a summative mindset before requesting participants to make the environmental impact estimates. Taken together, this thesis shows that the NFI is a robust phenomenon that can be found across various to-be-estimated stimulus materials, it appears to be underpinned by an averaging bias but can be cognitively controlled in certain conditions.
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| 9. |
- Kron, Nathalie, et al.
(författare)
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The demand-what-you-want strategy to service recovery : Achieving high customer satisfaction with low service failure compensation using anchoring and precision effects
- 2023
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Ingår i: Journal of service theory and practice. - : Emerald. - 2055-6225 .- 2055-6233. ; 33:7, s. 73-93
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Tidskriftsartikel (refereegranskat)abstract
- PurposePrevious research suggests that the compensation offered to customers after a service failure has to be substantial to make customer satisfaction surpass that of an error-free service. However, with the right service recovery strategy, it might be possible to reduce compensation size while maintaining happy customers. The aim of the current study is to test whether an anchoring technique can be used to achieve this goal.Design/methodology/approachAfter experiencing a service failure, participants were told that there is a standard size of the compensation for service failures. The size of this standard was different depending on condition. Thereafter, participants were asked how much they would demand to be satisfied with their customer experience.FindingsThe compensation demand was relatively high on average (1,000–1,400 SEK, ≈ $120). However, telling the participants that customers typically receive 200 SEK as compensation reduced their demand to about 800 SEK (Experiment 1)—an anchoring effect. Moreover, a precise anchoring point (a typical compensation of 247 SEK) generated a lower demand than rounded anchoring points, even when the rounded anchoring point was lower (200 SEK) than the precise counterpart (Experiment 2)—a precision effect.Implications/valueSetting a low compensation standard—yet allowing customers to actually receive compensations above the standard—can make customers more satisfied while also saving resources in demand-what-you-want service recovery situations, in particular when the compensation standard is a precise value.
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| 10. |
- Linder, Noah, et al.
(författare)
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Internal and External Factors' Influence on Recycling : Insights From a Laboratory Experiment With Observed Behavior
- 2021
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Ingår i: Frontiers in Psychology. - : Frontiers Media SA. - 1664-1078. ; 12
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Tidskriftsartikel (refereegranskat)abstract
- Internal psychological factors, such as intentions and personal norms, are central predictors of pro-environmental behavior in many theoretical models, whereas the influence from external factors such as the physical environment is seldom considered. Even rarer is studying how internal factors interact with the physical context in which decisions take place. In the current study, we addressed the relative influence and interaction of psychological and environmental factors on pro-environmental behavior. A laboratory experiment presented participants (N = 399) with a choice to dispatch a used plastic cup in a recycling or general waste bin after participating in a staged yogurt taste test. Results showed how the spatial positioning of bins explained more than half of the variance in recycling behavior whilst self-reported recycling intentions were not related to which bin they used. Rinsing cups (to reduce contamination) before recycling, on the other hand, was related to both behavioral intention and external factors. These results show that even seemingly small differences in a choice context can influence how well internal psychological factors predict behavior and how aspects of the physical environment can assist the alignment of behavior and intentions, as well as steering behavior regardless of motivation.
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