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- Enquist, Bo, 1950-, et al.
(författare)
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Corporate Social Responsibility for Charity or for Service Business?
- 2008
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Ingår i: The Asian Journal on Quality. - : Emerald. - 1598-2688. ; 9:1, s. 55-67
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Tidskriftsartikel (refereegranskat)abstract
- Following this introduction, this paper presents two conceptual and theoretical analyses – (i) CSR and its relation to profit and charity (ii) CSR as part of a service business model. The paper then illustrates these concepts using a comparative study of four service firms, with particular emphasis on their different CSR activities and how these affect the mission of each company. All four of the service companies are global actors with strong Service Brands (Edvardsson, Enquist and Hay, 2006) and a leading position in using CSR as a driving force for doing business: IKEA, Starbucks, H&M and the Body Shop. The paper then draws together the conceptual analysis and the case studies in a discussion of how CSR can be a proactive driver in the service business. Because of the limit space for a QMOD paper the focus is on the conceptual and theoretical analysis part and the empirical part and discussion/conclusion has to be further developed.
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| 4. |
- Enquist, Bo, 1950-, et al.
(författare)
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Values-based service quality for sustainable business
- 2007
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Ingår i: Managing Service Quality. - : Emerald. - 0960-4529 .- 1758-8030. ; 17:4, s. 385-403
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Tidskriftsartikel (refereegranskat)abstract
- Purpose – The purpose of this research is to present a model for values-based sustainable servicebusiness grounded in the concept of values-based service quality. Design/methodology/approach – Based on a literature review and interpretations of fivenarratives from a values-driven company, IKEA, the paper proposes a model of values-based servicequality for sustainable service business. Findings – The study distinguishes four dimensions of values-based service quality and fivedimensions of sustainability. These are all incorporated in the proposed model. Originality/value – This is a fundamental study of the role of values-based service quality increating sustainable service business based on value-in-use for customers and the desirable values ofcorporate culture with which products and services are associated.
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| 6. |
- Sebhatu, Samuel Petros, 1972-, et al.
(författare)
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ISO 14001 as a driving force for sustainable development and value creation
- 2007
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Ingår i: TQM Magazine. - : Emerald. - 0954-478X .- 1758-6887. ; 19:5, s. 468-482
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Tidskriftsartikel (refereegranskat)abstract
- Purpose – The aim of this paper is to examine whether the process of organisational change inimplementing the environmental quality standard ISO 14001 can act as a driving force for sustainabledevelopment (SD) and value creation. Design/methodology/approach – The paper first presents an analysis of the concepts of: the ISO14000 environmental management system (EMS); SD; values-based value creation; and service quality.These concepts are then applied in a case study of organisational change at Flu¨gger AB (Sweden), acompany that has undergone a comprehensive transformation process based on ISO 14001 over aperiod of more than ten years. Findings – The study reveals that ISO 14001 certification can be used as an active tool for promotingcomprehensive organisational changes leading to SD and value creation. Research limitations/implications – The single case-study design of the present research doesnot enable empirical generalisations to be made. Future research in this area should focus ongeneralising the present findings by studying the development and integration of values-basedthinking in other empirical settings. Practical implications – The study provides useful insights into the successful adoption of ISO14000 EMS as an active tool for SD and value creation. Originality/value – The paper makes an original contribution to the study of holistic organisationalchange by explicitly linking the adoption of an EMS with values-based thinking and sustainability.
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| 7. |
- Sebhatu, Samuel Petros, 1972-
(författare)
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The challenges and opportunities of creating sustainableshared value at the base of the pyramid : Cases from sub-Saharan Africa
- 2008
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Ingår i: Sustainability Challenges and Solutions at the Base of the Pyramid. - Sheffield, UK : Greenleaf Publishing Ltd. - 9781906093112 ; , s. 146-162
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Bokkapitel (övrigt vetenskapligt/konstnärligt)abstract
- The need for a more open and sustainable BOP approach in order to create sustainable solutionsfor the smallholders at the BOP requires the contributions of different actors: non-governmentalorganizations, entrepreneurs and multinational corporations. This can be achieved by exploringstrategies for development using the trade approach and by creating sustained competitivemarkets. These concepts are applied to a case study of a real business development initiative inSub-Saharan Africa; i.e. the context of the Export Promotion of Organic Products from Africa(EPOPA), the Kenya Organic Agriculture Network (KOAN) and Ideal Providence Farms (IPF).The study reveals that such initiatives can be used as an active tool for advancing smallholderfarmers and women by integrating them into a global value chain, leading to sustainabledevelopment, poverty alleviation, and value creation. This paper focuses on assessing thechallenges and opportunities and makes an original contribution to the study of shared value byexplicitly linking with the sustainable BOP thinking.
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