| 1. |
- Batini, Carlo, et al.
(author)
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GovQual: A quality driven methodology for E-Government project planning
- 2009
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In: Government Information Quarterly. - : Elsevier BV. - 0740-624X .- 1872-9517. ; 26:1, s. 106-117
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Journal article (peer-reviewed)abstract
- We present a multidisciplinary methodology for E-Government project planning. The set of expertise needed for the design of E-Government systems includes social, juridical, economic, organizational, and technological perspectives. To properly address such a broad range of influences requires a unique vision. Our long-term aim is to use an integrated approach to examine a number of issues which currently present challenges in many E-Government projects. This paper in particular focuses on social and technological aspects of E-Government. The methodology has four phases: (1) state reconstruction, (2) quality assessment, (3) new quality targets definition, and (4) preliminary operational planning. A case study provides evidence of the feasibility and effectiveness of the methodology.
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| 2. |
- Palmonari, Matteo, et al.
(author)
-
A semantic repository approach to improve the government to business relationship
- 2008
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In: Data & Knowledge Engineering. - : Elsevier. - 0169-023X .- 1872-6933. ; 65:3, s. 485-511
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Journal article (peer-reviewed)abstract
- A major objective in business interactions consists in enhancing the business perspective over service provision by developing strategies and tools to provide support in the selection of services according to the value they have for businesses. This means providing a way to determine the value of services according to specific business criteria, and conceive technologies that support the sharing of knowledge involved in service provision. In this paper we present an approach based on semantic repositories. The repository enables a business perspective over service provision, based on the association between services and business processes, and is related to the problem of supporting businesses in the value-driven service selection. This perspective is addressed in the paper by exploiting expressive semantic representations and reasoning. An ontology for representing relevant semantic properties of services and processes is provided, and an algorithm for valuebased service selection is presented. Two real life case studies show the effectiveness of the approach.
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