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- Askenäs, Linda, et al.
(författare)
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Five Roles of an Information System : A Social Constructionist Approach to Analysing the Use of ERP Systems
- 2003
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Ingår i: Informing Science. - 1547-9684 .- 1521-4672. ; 6, s. 209-220
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Tidskriftsartikel (refereegranskat)abstract
- This paper presents a novel way of thinking about how information systems are used in organisations.Traditionally, computerised information systems are viewed as objects. In contrast, by viewing the informationsystem as an actor, the understanding of the structuration process increases. The user, beinginfluenced by the ERP (Enterprise Resource Planning) system and giving it an actor role, thereby alsoconfers agency on the ERP system; through its very use it influences actions and thus also the structure.Based on a case study of ERP use in an ABB company over a decade, five different roles played by theERP systems were identified. The ERP systems acted as Bureaucrat, Manipulator, Administrative assistant,Consultant or were dismissed (Dismissed) in the sense that intended users chose to avoid usingthem. These terms are defined in the full text.The purpose of this approach here is not to “animate” the information systems, to give them life or amind of their own, but rather to make explicit the socially constructed roles conferred on them by usersand others who are affected by them. On this basis, it is possible to suggest how the roles can help usopen up new areas of exploration concerning the fruitful use of IT.
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- Westelius, Alf, 1959-
(författare)
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Errors help users learn?
- 2003
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Ingår i: Exploring Patterns in Information Management. - Stockholm : EFI. - 9172586311 - 9789172586314 ; , s. 117-130
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Bokkapitel (övrigt vetenskapligt/konstnärligt)abstract
- Are errors always something negative? Ought an IT application that is being installed always be error-free when it is implemented? Or could there be any positive aspects of the existence of errors? Errors are interesting because they provoke emotions that direct our attention to the solving of the problem that caused the emotion to arise. Drawing on examples from string quartet practice and ERP systems implementation and use in an international sales organisation, this chapter develops the idea that errors can be beneficial in that they lead to the development of networks between people and, if supported, could help diminish the risk of second-level errors, interruptions of the first-level error handling.
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