Framing operations and performance strategic management system design process

• The increasing competitive pressure resulting from operations activities and marketglobalization are forcing enterprises to reorient their strategies, operations systemsand processes. Specifically, organizations are paying closer attention to the changingnature of operations systems performance, to the point where operations strategicmanagement system used in enterprise performance evaluation becomes the main focusof redesign projects. This study explores the process rationality behind operations strategymanagement systems design, taking into account a content definition established by astructural specification of the management system and the integration of life cycle andimplementation models. This research proposes a framework that represents reconciliationbetween research and practice, contributing to the development and test of practicalsolutions for operations strategic management system design, implementation andmanagement. The main result is a synthesis of three frameworks that each addresses thedesign process in different levels: the performance management system life cycle model;the process approach for guiding design and implementation issues; and recommendationsthat synthesizes the design task. The study also discusses methodological choices inapproaching the design, implementation and use of an operations strategic managementsystem. Doing so, the study develops the discussion on structural and process aspects ofstrategic performance measurement system design.

Subject headings

SAMHÄLLSVETENSKAP  -- Ekonomi och näringsliv -- Företagsekonomi (hsv//swe)

SOCIAL SCIENCES  -- Economics and Business -- Business Administration (hsv//eng)

Keyword

operations strategy

performance measurement

strategic management

system design

Publication and Content Type

ref (subject category)

art (subject category)