| 1. |
- Groglopo, Adrián, 1967
(author)
-
En diagnos av rasism och demokrati i Sverige
- 2017
-
In: Antirasistiska Akademin youtube kanal. - : Antirasistiska Akademin.
-
Other publication (other academic/artistic)abstract
- Intervjuserie som finansierades av Myndigheten för ungdoms- och civilsamhällsfrågor. Projektet handlar om 17 djupintervjuer med både forskare som studerar rasism i Sverige och aktivister som arbetar med frågor om rasism och mänskliga rättigheter. projektansvarig och intervjuare: Adrián Groglopo
|
|
| 2. |
- Ezz El Din, Mahitab
(author)
-
Reporting Beyond Orientalism and Occidentalism
- 2017
-
Book (peer-reviewed)abstract
- This study examines how the media construct the identities of the Other by creating various ‘us’ versus ‘them’ positions (Othering) when covering non-violence-based intercultural conflicts in Arab and Western news media. Othering in this study is understood as an umbrella concept that in general terms refers to the discursive process of constructing and positioning the Self and the Other into separate identities of an ‘us’ and a ‘them.’ Previous studies have devoted considerable attention to rather conventional dichotomous constructions of Eastern and Western Others. This study brings to the fore more non-conventional constructions and, while recognizing the occurrence of the conventional constructions, goes beyond these binary oppositions of ‘us’ and ‘them’. Variations in the types of identity constructions found in this study can be attributed to the mode of the article, the actors included, the media affiliations and the topic and its overall contextualization.
|
|
| 3. |
- Lewis, Seth, 1978, et al.
(author)
-
Big Data and Journalism: Epistemology, expertise, economics, and ethics
- 2015
-
In: Digital Journalism. - : Informa UK Limited. - 2167-0811 .- 2167-082X. ; 3:3, s. 447-466
-
Journal article (peer-reviewed)abstract
- Big data is a social, cultural, and technological phenomenon—a complex amalgamation of digital data abundance, emerging analytic techniques, mythology about data-driven insights, and growing critique about the overall consequences of big-data practices for democracy and society. While media and communication scholars have begun to examine and theorize about big data in the context of media and public life broadly, what are the particular implications for journalism? This article introduces and applies four conceptual lenses—epistemology, expertise, economics, and ethics—to explore both contemporary and potential applications of big data for the professional logic and industrial production of journalism. These distinct yet inter-related conceptual approaches reveal how journalists and news media organizations are seeking to make sense of, act upon, and derive value from big data during a time of exploration in algorithms, computation, and quantification. In all, the developments of big data potentially have great meaning for journalism’s ways of knowing (epistemology) and doing (expertise), as well as its negotiation of value (economics) and values (ethics). Ultimately, this article outlines future directions for journalism studies research in the context of big data.
|
|
| 4. |
- Adams, Paul C.
(author)
-
Geographies of media and communication II : Arcs of communication
- 2018
-
In: Progress in Human Geography. - : Sage Publications. - 0309-1325 .- 1477-0288. ; 42:4, s. 590-599
-
Journal article (peer-reviewed)abstract
- Some of the most perceptive contributions to the geographic study of media and communication have been in areas of landscapes studies and geohumanities. To bring landscape and geohumanities insights together more explicitly with communication and media, this progress report draws on George Revill’s concept of an ‘arc of sound’, expanding the concept’s scope to an arc of communication – a dynamic trajectory connecting one vantage point to another through various translations and shifts. It is a mix of integration and translation that forms its own space, place and time, integrating elements of embodied performance, multiple sensory modalities, temporality, absence and excess. Arcs of communication often depend on collaboration and can produce transformations of identity. The concept of the arc of communication enables discovery of numerous threads connecting landscape studies to geohumanities while deepening geographical understandings of media and communication.
|
|
| 5. |
- Cano-Viktorsson, Carlos, 1977-
(author)
-
From Maps to Apps : Tracing the Organizational Responsiveness of an Early Multi-Modal Travel Planning Service
- 2015
-
In: The Journal of urban technology. - London : Taylor & Francis. - 1063-0732 .- 1466-1853. ; 22:4, s. 87-101
-
Journal article (peer-reviewed)abstract
- An Internet-based system for informing on multimodal travel planning (several modes of transportation) was introduced in Stockholm, Sweden in October 2000 in the form of a web page called trafiken.nu. The web page has a historical value of being one of the first attempts in Europe, and possibly the world, at providing an ICT-based travel planning service geared towards facilitating sustainable travel to the general public. The aim of this article is to investigate the historical development of trafiken.nu in order to draw lessons on how to better provide for a public information service with a potential for facilitating sustainable travel planning. Findings from the study of trafiken.nu suggest that the organizations behind the service have been slow in adapting to shifting media technology practices on how to provide for information which has affected the uptake of the service. Lessons from the case study provide a basis for arguing that organizations attempting to implement public information services would benefit from finding a means of harnessing collective intelligence in order to provide for a more customizable and responsive service to the general public.
|
|
| 6. |
- Levin, Lena, 1958-, et al.
(author)
-
Unpacking corrections in mobile instruction : Error-occasioned learning opportunities in driving, cycling and aviation training
- 2017
-
In: Linguistics and Education. - : Elsevier BV. - 0898-5898 .- 1873-1864. ; 38, s. 11-23
-
Journal article (peer-reviewed)abstract
- This article deals with the organisation of correction in mobile instructional settings. Five sets of video data (>250 h) documenting how learners were instructed to fly aeroplanes, drive cars and ride bicycles in real life traffic were examined to reveal some common features of correction exchanges. Through detailed multimodal analysis of participants’ actions, it is shown how instructors systematically elaborate their corrective instructions to include relevant information about the trouble and remedial action – a practice we refer to as unpacking corrections. It is proposed that the practice of unpacking the local particulars of corrections (i) provides for the instructional character of the interaction, and (ii) is highly sensitive to the relevant physical and mobile contingencies. These findings contribute to the existing literature on the interactional organisation of correction and mobility, as well as to ongoing work in ethnomethodology and conversation analysis on teaching and learning as members’ phenomena.
|
|
| 7. |
|
|
| 8. |
- Jensen, Mikael, 1969
(author)
-
Lärande och lärandeteorier - Om den intentionella människan
- 2016
-
Book (other academic/artistic)abstract
- Mänskligt lärande är ett komplext fenomen. Det påverkas av såväl mentala/individrelaterade faktorer som interaktiva/sociala faktorer. Den här boken försöker integrera dessa olika perspektiv på lärande som annars brukar ställas emot varandra. Det är berättelsen om människan som en social och kognitiv varelse. I boken drivs tesen om den intentionella lärande människan. Lärande och lärandeteorier presenterar lärandeteorier från olika perspektiv och historiska perioder. Några viktiga kärnbegrepp i boken är: intentioner, social kognition, motivation, minne och kunskap, kommunikation, återkoppling, grupper och organisationer samt kulturella faktorer. Men den diskuterar även mindre vanliga teman såsom transfer, kreativitet, personlighetsdrag, tillit, nätverk och kunskapsdelande.
|
|
| 9. |
- Mitra, Amit, et al.
(author)
-
Narratives of integration: Liminality in migrant acculturation through social media
- 2019
-
In: Technological forecasting & social change. - : Elsevier. - 0040-1625 .- 1873-5509. ; 145, s. 474-480
-
Journal article (peer-reviewed)abstract
- Migrant integration is a long drawn out process requiring synergies with various dimensions of life, rhyming with those of the host country. In this paper, we attempt to deconstruct the digital narratives of migrants to explore how they may lead to a meaningful assessment of their acculturation and consequent integration in their host societies'. Drawing on acculturation theory as a lens, we argue that migrants' use of social media creates a liminality that is synonymous to ambiguity and disorientation that may diminish through a composite adaptation of acculturation and ethnic identity. Our data evidence on social media use among migrants domiciled in major cities in Sweden suggest that social media-based interaction of migrants is not encouraging integration, while their digital proclivities tend to define their narratives of online ethnicity and their physical realities. Implications for migrant integration are presented.
|
|
| 10. |
- Svensson, Göran, 1958-
(author)
-
Att förstå mediekritik : Begreppsliga, empiriska och teoretiska studier av svensk mediekritik 1998-2013
- 2015
-
Doctoral thesis (other academic/artistic)abstract
- Media criticism is studied as a concept, as critical expression and as a force for social change. The concept of media criticism is developed in relation to different forms of critical practice, theory about criticism and critique and as a part of theories about media accountability. Media criticism as a force of social change is approached by exploring concepts for the analysis of social and cultural forms of media criticism.Four kinds of media texts published in Sweden between 1998 and 2013 were analysed to investigate critical expression: television columns, reflective books on journalism written by journalists, debate articles and letters to the editor. They were studied in terms of how they address actors, content and forms of critique and responsiveness. The methodology used was reflexive interpretation mainly driven by insight, but also with an emancipative intention. Qualitative text analysis was the major method used, combined with quantitative content analysis.The concept of media criticism is developed on three levels as normative and institutional, focused on established norms and values, norm shaping and formative, focused on establishing new norms and values and openness and practice, making it possible for many people to contribute to critique. Media criticism can further be specified in three dimensions comprising its intentions, the object of critique and the process of critique. Taken together they establish different forms of criticality in which a communicative intention is seen as essential. The dissertation shows that media criticism should be given a more independent role in relation to the media accountability frame. Critical cultures and practices should be analysed in their relations to accountability cultures and practices. The concepts of institution, formative and formation were used for analysing the social and cultural forms of media criticism, where institutions are understood as the stable forms of media criticism, formatives as the changeable forms and formations as the combination of the two. Criticism and critical practice potentially have an important role to play for change in the media, journalism and society by addressing issues in an open and reflexive way. The approach to media criticism developed in the dissertation is termed critical institutionalism and aims to bridge the gap between critical social science, the sociology of critique and institutional analysis as applied in media studies.
|
|
| 11. |
- Kuzmičová, Anežka, 1982-, et al.
(author)
-
Reading and company : embodiment and social space in silent reading
- 2018
-
In: Literacy. - : Wiley. - 1741-4350 .- 1741-4369. ; 52:2, s. 70-77
-
Journal article (peer-reviewed)abstract
- Reading, even when silent and individual, is a social phenomenon and has often been studied as such. Complementary to this view, research has begun to explore how reading is embodied beyond simply being ‘wired’ in the brain. This article brings the social and embodied perspectives together in a very literal sense. Reporting a qualitative study of reading practices across student focus groups from six European countries, it identifies an underexplored factor in reading behaviour and experience. This factor is the sheer physical presence, and concurrent activity, of other people in the environment where one engages in individual silent reading. The primary goal of the study was to explore the role and possible associations of a number of variables (text type, purpose, device) in selecting generic (e.g. indoors vs outdoors) as well as specific (e.g. home vs library) reading environments. Across all six samples included in the study, participants spontaneously attested to varied, and partly surprising, forms of sensitivity to company and social space in their daily efforts to align body with mind for reading. The article reports these emergent trends and discusses their potential implications for research and practice.
|
|
| 12. |
- Karlsson, Michael, 1970-, et al.
(author)
-
Participatory journalism - the (r)evolution that wasn't. Content and user behavior in Sweden 2007-2013.
- 2015
-
In: Journal of Computer-Mediated Communication. - : Oxford University Press (OUP). - 1083-6101. ; 20:3, s. 295-311
-
Journal article (peer-reviewed)abstract
- A contemporary debate in media studies concerns participation and empowerment, and to what extent digital media shift power to the citizens. This study assesses the long-term viability of participatory journalism using Swedish content and user data. Inclusion of comments and blog-links on news sites increased from 2007 to 2010, and decreased rather dramatically from 2011 onward. Posting user comments or writing blogs have never been activities that have appealed to a majority of the Swedes. Participatory journalism seems to have decreasing value to producers and little appeal to users. A shift in how power is distributed in the public sphere is absent. This is not primarily a problem of reluctant producers but, more importantly, a lack of interest from users.
|
|
| 13. |
- Norén, Fredrik, 1984-
(author)
-
"Framtiden tillhör informatörerna” : samhällsinformationens formering i Sverige 1965–1975
- 2019
-
Doctoral thesis (other academic/artistic)abstract
- This dissertation is about the formation of governmental information in Sweden during the period 1965 to 1975. During this period information related issues were high up on the political agenda, in Sweden and internationally. I argue that the period is of particular interest in order to understand the impact and development of governmental information in Sweden, even for our time. One overreaching research question has guided this study: What ideas and practices characterized how and why the state disseminated information to the public? The thesis uses four tensions to study the formation of governmental information in Sweden during the late 1960s and early 1970s: (1) information as a solution – information as a problem, (2) dissemination of information – control over information, (3) information through mass communication – information through interpersonal dialogue, and (4) governmental information – commercial information. These tensions draw theoretically from John Durham Peters’ notions of communication.The thesis uses strands from three research fields: PR-history, cultural histories of media, and digital humanities. The four papers use different theoretical perspectives in order to shed new light on of the formation of governmental information in Sweden. Adding to that, and to theoretically tie the papers together, the thesis presents an overarching network perspective with a special focus on conceptual history as a means to better understand how governmental information was discussed as well as practiced. Different methods are used to study the formation of governmental information. The latter is partly because of the political issue’s porous boundaries and fragmented-oriented character, and partly due to the lack of previous research with a problematizing and historical approach to governmental information in Sweden. The thesis combines qualitative and quantitative methods to study different aspects how the state communicated with the public.This dissertation presents new findings about the formation of governmental information during the period 1965 to 1975. One regards the different intersections of governmental information. It shows that the production and dissemination of information from agencies to citizens was far from “pure” governmental information, and rather entangled with various actors from industry, academy and civil society. A second finding concerns the language of governmental information. Here, the dissertation shows – through large-scale digital text methods – how the concept of “information” exploded in usages from the 1960s and onwards, and how “information” as a discursive element infiltrated a growing number of political topics from the same period and onwards. A third finding centers on the media of governmental information. One result shows how broadly academics and bureaucrats defined the concept of media in relation to the practice of governmental information. All kinds of media devices, and not only the traditional news media, were considered important for the purpose of disseminating information on large scale to the public. Lastly, this dissertation reveals governmental information as without guaranties. Overall it shows how information from state agencies to citizens was generated through various conflicting tensions that have to be addressed, but without any hope of finding a balance free from communication problems. These problems tend to reoccur in different settings through history, also visible today. This result should however not be regarded as a pessimistic standpoint, rather it calls for modesty in terms of communication in general, and governmental information in particular.
|
|
| 14. |
- Pallas, Josef, 1974-
(author)
-
Mediatization & Corporate Reputation
- 2016
-
In: The SAGE Encyclopedia of Corporate Reputation. - Thousand Oaks : Sage Publications.
-
Book chapter (peer-reviewed)abstract
- Mediatization as a theoretical, analytical and empirical concept has over the last couple of decades made a serious and influential entry in a number of disciplines and academic fields. The notion of mediatization has been picked up, used and developed in areas such as media and communication science, public relations, journalism, psychology, sociology, business administration, religion, political science and many others. By way of describing the processes and changes that come with an increased used and importance of (mass) media, scholars on mediatization contribute to our understanding of how different parts of our societies - and actors within these –communicate and organize their activities. Mediatization reflects thus both cultural, institutional as well as material perspectives on the changing patterns of interactions. In relation to the main theme of the encyclopedia this chapter focuses on how mediatization can relate to the challenges in re-conceptualizing corporate reputation as an institutional – as in opposition to organization specific - process.
|
|
| 15. |
- Mattoscio, Mara, et al.
(author)
-
Undoing Colonial Temporalities - Presentism and the Future of the Post/Past
- 2019
-
In: Anglistica AION - An Interdisciplinary Journal. - 2035-8504. ; 23:2, s. 83-96
-
Journal article (peer-reviewed)abstract
- This paper aims to explore the notion of presentism as a way of looking at the fraught temporalities of the post-/de- ‘pre-fixing frontier’ in colonialism studies. Drawing on various interpretations of the concept, presentism can be said to manifest when societies become unable to imagine a future or a past, because of structured powers keen on preserving the status quo. Using a combination of data from media ethnography and literary criticism, we intend to assess the productivity of an updated notion of presentism for the ongoing debates on the coloniality of power. Instances of arrested and recursive temporalities exemplified in recent Anglophone African novels as well as in Swedish media discourses on migration will serve as case studies. Issues of memory and denial, as well as the ideological claim that enduring phenomena such as immigration should be considered symptoms of a contemporary migratory crisis, will be at the centre of our investigation.
|
|
| 16. |
- Lundälv, Jörgen, 1966
(author)
-
Personligt ansvar viktigt
- 2015
-
In: Arbetsterapeuten. Tidskrift för Sveriges arbetsterapeuter. ; :3, s. 38-39
-
Other publication (other academic/artistic)abstract
- Jörgen Lundälv intervjuad i reportage. Reportaget är skrivet av journalisten Linda Swartz vid tid Arbetsterapeuten. Tidskrift för Sveriges arbetsterapeuter.
|
|
| 17. |
- Rasmussen, Joel, 1978-, et al.
(author)
-
Risk, crisis, and social media : A systematic review of seven years' research
- 2017
-
In: Nordicom Review. - : De Gruyter Open. - 1403-1108 .- 2001-5119. ; 38:2, s. 1-17
-
Research review (peer-reviewed)abstract
- The literature on social media use in risk and crisis communication is growing fast, and it is time to take stock before looking forward. A review of 200 empirical studies in the area shows how the literature is indeed increasing and focusing on particular social media platforms, users, and phases from risk to crisis relief. However, although spanning 40 countries, a large proportion of the world’s social media users are under-represented in the research. In addition, little attention is given to the question of who is actually reached through social media, and the effects of the digital divide are rarely discussed. This article suggests that more attention is given to the questions of equal access to information and ICTs, complementary media channels, and cultural diversity.
|
|
| 18. |
|
|
| 19. |
- Lewis, Seth, 1978, et al.
(author)
-
Actors, Actants, Audiences, and Activities in Cross-Media News Work
- 2015
-
In: Digital Journalism. - : Informa UK Limited. - 2167-0811 .- 2167-082X. ; 3:1, s. 19-37
-
Journal article (peer-reviewed)abstract
- In contemporary journalism, there is a need for better conceptualizing the changing nature of human actors, nonhuman technological actants, and diverse representations of audiences—and the activities of news production, distribution, and interpretation through which actors, actants, and audiences are inter-related. This article explicates each of these elements—the Four A’s—in the context of cross-media news work, a perspective that lends equal emphasis to editorial, business, and technology as key sites for studying the organizational influences shaping journalism. We argue for developing a sociotechnical emphasis for the study of institutional news production: a holistic framework through which to make sense of and conduct research about the full range of actors, actants, and audiences engaged in cross-media news work activities. This emphasis addresses two shortcomings in the journalism studies literature: a relative neglect about (1) the interplay of humans and technology, or manual and computational modes of orientation and operation, and (2) the interplay of editorial, business, and technology in news organizations. This article’s ultimate contribution is a cross-media news work matrix that illustrates the interconnections among the Four A’s and reveals where opportunities remain for empirical study.
|
|
| 20. |
-
Slutna rum och öppna landskap: Den sydsvenska SOM-undersökningen 2015 : SOM-institutets rapport nr 69
- 2017
-
Editorial collection (other academic/artistic)abstract
- Slutna rum och öppna landskap presenterar huvudresultaten från 2015 års sydsvenska SOM-undersökning. I fokus för undersökningen stod de skånska medborgarnas erfarenheter av och syn på hur det är att leva, bo och verka i Skåne. Bokens titel knyter an till de resultat och analyser som redovisas i boken, men också till händelser och skeenden i det omgivande samhället. Några av de frågor som analyseras är de skånska medborgarnas politiska intresse, attityd till svensk välfärdspolitik och förhållande till Danmark. Förtroendet för politiker och tjänstemän ligger också i bokens blickfång, liksom skåningars användning av internet och lokala nyhetsmedier. Ett särskilt kapitel ägnas åt en analys av skånska sverigedemokrater, en grupp som har vuxit sig allt större i den skånska väljarkåren under 2000-talet. Flera kapitel innehåller jämförelsen med tidigare års sydsvenska SOM-undersökningar samt med de nationella respektive västsvenska SOM-undersökningarna. Sammantaget medverkar tio forskare från Göteborgs universitet och Lunds universitet med analyser i Slutna rum och öppna landskap, den 69:e forskarantologin från SOM-institutet. Boken innehåller också en metoddokumentation av 2015 års sydsvenska SOM-undersökning.
|
|
| 21. |
- Carpentier, Nico
(author)
-
Differentiating between access, interaction and participation
- 2015
-
In: Conjunctions. Transdisciplinary Journal of Cultural Participation. - : Walter de Gruyter GmbH. - 2246-3755. ; 2:2, s. 7-28
-
Journal article (peer-reviewed)abstract
- Participation has regained a remarkable presence in academic debates within Communication and Media Studies, amongst other fields and disciplines. At the same time, the concept of participation has remained vague because of its frequent and diverse usages and its intrinsically political nature, which renders it difficult to use in an academic context. Conceptual clarity is generated through a combination of negative-relationist and inter- disciplinary strategies. The former means that an argument is made in favour of a more focussed meaning of participation, on the basis of a comparison with two other concepts, access and interaction. The interdisciplinary strategy consists of a broad theoretical re-reading that focuses on the academic literature in which these distinc- tions are made, or where the independent nature of one of the three concepts is particularly emphasized. At the end of this text, the different meanings of access, interaction and participation are structured and integrated in a model, which is labelled the AIP model.
|
|
| 22. |
- Eriksson, Mats, 1970-
(author)
-
Lessons for Crisis Communication on Social Media : A Systematic Review of What Research Tells the Practice
- 2018
-
In: International Journal of Strategic Communication. - : Lawrence Erlbaum Associates. - 1553-118X .- 1553-1198. ; 12:5, s. 526-551
-
Research review (peer-reviewed)abstract
- This study analyzes explicit pieces of advice for effective social media crisis communication given by researchers in various sub-disciplines of strategic communication. The themes are identified by a systematic content analysis of peer-reviewed journal articles and conference papers (n = 104) published between 2004 and 2017. Five overall thematic "lessons" are identified and critically discussed. These are that effective social media crisis communication is about: (1) exploiting social media’s potential to create dialogue and to choose the right message, source and timing; (2) performing pre-crisis work and developing an understanding of the social media logic; (3) using social media monitoring; (4) continuing to prioritize traditional media in crisis situations; and finally (5) just using social media in strategic crisis communication. These guidelines mainly emerged from quantitative research conducted in the context of the United Stated and on Twitter. There is need for more research focusing on other platforms and other empirical material. There is also a future need for an in-depth methodological discussion of how to further bridge the gap between research and practice on a global scale, and how to develop more evidence-based recommendations for strategic crisis communication practitioners.
|
|
| 23. |
- Burkart, Patrick, et al.
(author)
-
Editorial Introduction : Piracy and Social Change— Revisiting Piracy Cultures
- 2015
-
In: International Journal of Communication. - Los Angeles, CA : USC Annenberg Press. - 1932-8036. ; 9:1, s. 792-797
-
Journal article (peer-reviewed)abstract
- This article introduces the contributions to this special section of the journal, frames the scope of contemporary digital piracy research in the social sciences and humanities, and relates the research project to neighboring fields in communication and media studies.
|
|
| 24. |
- Merrill, Samuel, 1984-, et al.
(author)
-
Translocalising and Relocalising Antifascist Struggles : From #KämpaShowan to #KämpaMalmö
- 2019
-
In: Antipode. - : Antipode Foundation Ltd.. - 0066-4812 .- 1467-8330. ; 51:1, s. 248-270
-
Journal article (peer-reviewed)abstract
- This article explores the translocal hybrid activism surrounding two demon-strations triggered by a violent altercation between antifascists and neo-Nazis in Malmö in March 2014. It maps the appearance and spread of the hashtag that underpinned this activism: #KämpaShowan. It also considers how the hashtag was articulated, adopted and adapted by different activists in ways that led to the emergence of a newhashtag: #KämpaMalmö. It shows how the action frames foregrounded by #KämpaShowan stimulated its translocal diffusion but were also criticised by local activists who in turn tried to relocalise the energy behind the hashtag and shift its associ-ated action frames. The article thus reveals how antifascist activists might respond to far-right violence with social media tactics that attract broader publics and break the isolation often caused by more confrontational street politics. It also highlights how these tactics can stretch across geographical scales involving processes of relocalisation as much as translocalisation.
|
|
| 25. |
- Pernstål, Joakim, et al.
(author)
-
Communication Problems in Software Development : A Model and Its Industrial Application
- 2019
-
In: International journal of software engineering and knowledge engineering. - : World Scientific Publishing Co. Pte Ltd. - 0218-1940. ; 29:10, s. 1497-1538
-
Journal article (peer-reviewed)abstract
- Attaining effective communication within and across organizational units is among the most critical challenges for success in software development organizations. This paper presents a novel model, supporting analysis of problems in inter-departmental communication events. The model was developed and designed based on industrial needs emphasizing flexibility, applicability and scalability. The model covers central communication aspects in order to provide a useful approximation of communication problems rather than in-depth modeling on message-by message basis. Other event-specific information, such as costs, can then be attached to enrich analysis and understanding. To exemplify and evaluate the model and collect feedback from industry, it was applied to 16 events at a Swedish automotive manufacturer where communication between two departments had broken down during development of software-intensive systems. The evaluation showed that the model helped structure and conduct systematic data collection and analysis of dysfunctional communication patterns. We found that insufficient understanding of the matters being communicated was prevalent, but also more specifically, requirements were insufficiently balanced, detailed and specified over the full system development cycle. Besides, the long-term cost for the company was analyzed in depth for each event, yielding a total estimated cost for the analyzed communication events of 11.2MUS$. © 2019 World Scientific Publishing Company.
|
|
