| 1. |
- Juell-Skielse, Gustaf, et al.
(författare)
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Contests as innovation intermediaries in open data markets
- 2014
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Ingår i: Information Polity. - : I O S Press. - 1875-8754 .- 1570-1255. ; 19:3-4, s. 247-262
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Tidskriftsartikel (refereegranskat)abstract
- Innovation contests are becoming popular instruments for stimulating development of digital services using open data. However, experience indicates that only a limited number of the results developed during these events become viable digital services attracting a significant user base. To further deepen our understanding of the role, design and function of innovation contests in open data markets, we conducted a survey of the websites of 33 digital innovation contests. The results of the survey show that organizers design digital innovation contests to function as intermediaries for open data innovation. By analyzing the activities performed by organizers we found several examples of how innovation contests support the participants in designing, implementing and providing services after the contests are concluded. We contribute with a key design element and attributes for the post-contest process of digital innovation contests, which adds to existing key design elements. For future research we suggest to further study open data markets and the intermediary role of digital innovation contests. Moreover we propose to develop guidelines and tools for organizers of digital innovation contests to design contests that better meet the needs of a particular open data market.
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| 2. |
- Juell-Skielse, Gustaf, et al.
(författare)
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What happens next? : A survey of the afterlife of innovation contests
- 2014
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Ingår i: Proceedings of 2014 Pre-ECIS Workshop Rethinking Information Systems in the Public Sector. - : Association for Information Systems.
-
Konferensbidrag (refereegranskat)abstract
- Innovation contests are becoming popular instruments for stimulating development of digital services using open data. However, experience indicates that only a limited number of the results developed during these events become viable digital services attracting a significant user base. Hence, an unresolved question is how organizers choose to support the service development process after the contest is concluded. To further deepen our knowledge about the design of digital innovation contests and the support for the processes after the contests are concluded, we conducted a survey of the websites of 33 digital innovation contests.
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| 3. |
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| 4. |
- Juell-Skielse, Gustaf, et al.
(författare)
-
What happens next? – A survey of the afterlife of innovation contests
- 2014
-
Konferensbidrag (refereegranskat)abstract
- Innovation contests are becoming popular instruments for stimulating development of digital services using open data. However, experience indicates that only a limited number of the results developed during these events become viable digital services attracting a significant user base. Hence, an unresolved question is how organizers choose to support the service development process after the contest is concluded. To further deepen our knowledge about the design of digital innovation contests and the support for the processes after the contests are concluded, we conducted a survey of the websites of 33 digital innovation contests. The results of the survey show that the majority of the contests provide a very low level of support or no support at all to the participants after the contests are concluded. Still, during our classification of support actions presented in the survey we also found several examples of how innovation contests choose to support the participants in designing, implementing and providing services after the contests are concluded. We contribute with a key design element and attributes for the post-contest process of digital innovation contests, which adds to existing design elements. Our conclusion is that very few innovation contests take the post-contest process into account. Yet there are examples where organizers of contests bear in mind their own important role in the following service innovation process and provide for example funding and development support to participants. For future research we propose to conduct a more thorough survey including interviews with organizers and participants.
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| 5. |
- Ask, Urban, 1956, et al.
(författare)
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Applied business intelligence in the making : An inter-university case from swedish higher education
- 2009
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Ingår i: Business Information Systems Workshops. - Berlin, Heidelberg : Springer Berlin/Heidelberg. - 9783642034237 ; , s. 226-230
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Konferensbidrag (refereegranskat)abstract
- There has long been a debate regarding the inclusion of IT into the curriculum for business students. With IT being a natural part of their coming working environment, the under-developed use of for instance Enterprise Resource Planning (ERP) and Business Intelligence (BI) solutions has suffered much critique. As a response to this, the Centre for Business Solutions and the Scandinavian Academic Network for Teaching Enterprise Systems (SANTE) have created a joint initiative together with the industry. Through making the full accounts from a medium-sized manufacturing company available to the students through a specially designed BI solution, the students are given the task to identify potential problems with the accounts. The assignment is intended to be run in the form of a competition, where the students from different Swedish universities compete in analyzing the company in a given time-frame. The purpose of this case is to present the outline and outset for the competition, together with some initial reflections on the setup-phase.
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| 6. |
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| 7. |
- Ask, Urban, 1956, et al.
(författare)
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Towards the third-wave of higher enterprise system education: Three Scandinavian cases
- 2008
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Ingår i: Information Systems Research Seminar in Scandinavia. ; 31
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Konferensbidrag (refereegranskat)abstract
- With enterprise systems being a natural part of any business environment, they are becoming an integrated part of educational environments. With the systems having the potential to illustrate, visualize and simulate business and decision-making processes to students of both business and IT, they hold vast potential for playing a crucial role in future pedagogic innovation within higher education. Through accounts of previous experiences of enterprise system inclusion, the majority of examples have been single installations of large and highly complex enterprise systems. This has led to a high degree of failure and difficulties for academia to realize many of the potential benefits. This article reports from three cases from Scandinavian higher education, where a wide selection of different mid-market enterprise systems have been applied in the educational environment. These three cases are seen as examples of a third wave of enterprise system inclusion within higher education, relating the findings to what Hawking et al (2004) described as the second wave. This third wave is signified by a strong focus on introducing the systems as vehicles of pedagogic innovation rather than as a means in themselves, and through a focus on less complex systems from a multitude of different vendors.
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| 8. |
- Ayele, Workneh, et al.
(författare)
-
A Method for Designing Digital Innovation Contest Measurement Models
- 2018
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Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- As contests become more popular means for organizing digital innovation, the need for measuring contest performance increases. The Digital Innovation Contest Measurement-model(DICM-model), which is the basis for this study was designed based on a single case study,and its evaluation indicated that there is a need for a customizable methodological approachthat can accommodate differences in organizational requirements for designing and refiningDICM-models. Therefore, in this paper, we present a summary of the evaluation of the DICMmodel and propose a nine-step method to design and refine DICM-models using a qualityoriented approach. The proposed method is based on the Goal-Question-Metric and the Balanced Scorecard to elicit measures and to enable agility in measuring the fulfilment of measurement goals of innovation contests. Also, the method facilitates knowledge management torefine, record and communicate best practices. An ex-ante evaluation of the method indicatesthat the method provides practical support in designing and improving a DICM model. Forfuture study, it is suggested to widen the scope of the method to aid in the design of measurement models for digital innovations using open data, in general.
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| 9. |
- Ayele, Workneh Y., et al.
(författare)
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A Method for Designing Digital Innovation Contest Measurement Models
- 2016
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Konferensbidrag (refereegranskat)abstract
- As contests become more popular means for organizing digital innovation, the need for measuring contest performance increases. The Digital Innovation Contest Measurement-model (DICM-model), which is the basis for this study was designed based on a single case study, and its evaluation indicated that there is a need for a customizable methodological approach that can accommodate differences in organizational requirements for designing and refining DICM-models. Therefore, in this paper, we present a summary of the evaluation of the DICM-model and propose a nine-step method to design and refine DICM-models using a quality oriented approach. The proposed method is based on the Goal-Question-Metric and the Balanced Scorecard to elicit measures and to enable agility in measuring the fulfilment of measurement goals of innovation contests. Also, the method facilitates knowledge management to refine, record and communicate best practices. An exante evaluation of the method indicates that the method provides practical support in designing and improving a DICM model. For future study, it is suggested to widen the scope of the method to aid in the design of measurement models for digital innovations using open data, in general.
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| 10. |
- Ayele, Workneh Y., et al.
(författare)
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A Process Model for Generating and Evaluating Ideas : The Use of Machine Learning and Visual Analytics to Support Idea Mining
- 2020
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Ingår i: Electronic Government and the Information Systems Perspective. - Cham : Springer. - 9783030589561 - 9783030589578 ; , s. 189-203
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Konferensbidrag (refereegranskat)abstract
- The significance and possibilities of idea generation and evaluation are increasing due to the increasing demands for digital innovation and the abundance of textual data. Textual data such as social media, publications, patents, documents, etc. are used to generate ideas, yet manual analysis is affected by bias and subjectivity. Machine learning and visual analytics tools could be used to support idea generation and evaluation, referred to as idea mining, to unlock the potential of voluminous textual data. Idea mining is applied to support the extraction of useful information from textual data. However, existing literature merely focuses on the outcome and overlooks structuring and standardizing the process itself. In this paper, to support idea mining, we designed a model following design science research, which overlaps with the Cross-Industry-Standard-Process for Data Mining (CRISP-DM) process and adapts well-established models for technology scouting. The first layer presents and business layer, where tasks performed by technology scouts, incubators, accelerators, consultants, and contest managers are detailed. The second layer presents the technical layer where tasks performed by data scientists, data engineers, and similar experts are detailed overlapping with CRISP-DM. For future research, we suggest an ex-post evaluation and customization of the model to other techniques of idea mining.
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| 11. |
- Ayele, Workneh Yilma, et al.
(författare)
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A Systematic Literature Review about Idea Mining : The Use of Machine-Driven Analytics to Generate Ideas
- 2021
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Ingår i: Advances in Information and Communication. - Cham : Springer. - 9783030731021 - 9783030731038 ; , s. 744-762
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Konferensbidrag (refereegranskat)abstract
- Idea generation is the core activity of innovation. Digital data sources, which are sources of innovation, such as patents, publications, social media, websites, etc., are increasingly growing at unprecedented volume. Manual idea generation is time-consuming and is affected by the subjectivity of the individuals involved. Therefore, the use machine-driven data analytics techniques to analyze data to generate ideas and support idea generation by serving users is useful. The objective of this study is to study state-of the-art machine-driven analytics for idea generation and data sources, hence the result of this study will generally serve as a guideline for choosing techniques and data sources. A systematic literature review is conducted to identify relevant scholarly literature from IEEE, Scopus, Web of Science and Google Scholar. We selected a total of 71 articles and analyzed them thematically. The results of this study indicate that idea generation through machine-driven analytics applies text mining, information retrieval (IR), artificial intelligence (AI), deep learning, machine learning, statistical techniques, natural language processing (NLP), NLP-based morphological analysis, network analysis, and bibliometric to support idea generation. The results include a list of techniques and procedures in idea generation through machine-driven idea analytics. Additionally, characterization and heuristics used in idea generation are summarized. For the future, tools designed to generate ideas could be explored.
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| 12. |
- Ayele, Workneh Yilma, 1978-
(författare)
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A toolbox for idea generation and evaluation : Machine learning, data-driven, and contest-driven approaches to support idea generation
- 2022
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Doktorsavhandling (övrigt vetenskapligt/konstnärligt)abstract
- Ideas are sources of creativity and innovation, and there is an increasing demand for innovation. For example, the start-up ecosystem has grown in both number and global spread. As a result, established companies need to monitor more start-ups than before and therefore need to find new ways to identify, screen, and collaborate with start-ups.The significance and abundance of data are also increasing due to the growing digital data generated from social media, sensors, scholarly literature, patents, different forms of documents published online, databases, product manuals, etc. Various data sources can be used to generate ideas, yet, in addition to bias, the size of the available digital data is a major challenge when it comes to manual analysis.Hence, human-machine interaction is essential for generating valuable ideas where machine learning and data-driven techniques generate patterns from data and serve human sense-making. However, the use of machine learning and data-driven approaches to generate ideas is a relatively new area. Moreover, it is also possible to stimulate innovation using contest-driven idea generation and evaluation. However, the measurement of contest-driven idea generation processes needs to be supported to manage the process better. In addition, post-contest challenges hinder the development of viable ideas. A mixed-method research methodology is applied to address these challenges.The results and contributions of this thesis can be viewed as a toolbox of idea-generation techniques, including a list of data-driven and machine learning techniques with corresponding data sources and models to support idea generation. In addition, the results include two models, one method and one framework, to better support data-driven and contest-driven idea generation. The beneficiaries of these artefacts are practitioners in data and knowledge engineering, data mining project managers, and innovation agents. Innovation agents include incubators, contest organizers, consultants, innovation accelerators, and industries.Future projects could develop a technical platform to explore and exploit unstructured data using machine learning, visual analytics, network analysis, and bibliometric for supporting idea generation and evaluation activities. It is possible to adapt and integrate methods included in the proposed toolbox in developer platforms to serve as part of an embedded idea management system. Future research could also adapt the framework to barriers that constrain the development required to elicit post-contest digital service. In addition, since the proposed artefacts consist of process models augmented with AI techniques, human-centred AI is a promising area of research that can contribute to the artefacts' further development and promote creativity.
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| 13. |
- Ayele, Workneh Y., et al.
(författare)
-
Eliciting Evolving Topics, Trends and Foresight about Self-driving Cars Using Dynamic Topic Modeling
- 2020
-
Ingår i: Advances in Information and Communication. - Cham : Springer. - 9783030394448 - 9783030394455 ; , s. 488-509
-
Konferensbidrag (refereegranskat)abstract
- Self-driving technology is part of smart city ecosystems, and it touches a broader research domain. There are advantages associated with using this technology, such as improved quality of life, reduced pollution, and reduced fuel cost to name a few. However, there are emerging concerns, such as the impact of this technology on transportation systems, safety, trust, affordability, control, etc. Furthermore, self-driving cars depend on highly complex algorithms. The purpose of this research is to identify research agendas and innovative ideas using unsupervised machine learning, dynamic topic modeling, and to identify the evolution of topics and emerging trends. The identified trends can be used to guide academia, innovation intermediaries, R&D centers, and the auto industry in eliciting and evaluating ideas. The research agendas and innovative ideas identified are related to intelligent transportation, computer vision, control and safety, sensor design and use, machine learning and algorithms, navigation, and human-driver interaction. The result of this study shows that trending terms are safety, trust, transportation system (traffic, modeling traffic, parking, roads, power utilization, the buzzword smart, shared resources), design for the disabled, steering and control, requirement handling, machine learning, LIDAR (Light Detection And Ranging) sensor, real-time 3D image processing, navigation, and others.
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| 14. |
- Ayele, Workneh Yilma, et al.
(författare)
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Evaluating open data innovation : A measurement model for digital innovation contests
- 2015
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Ingår i: PACIS 2015 Proceedings. - : AIS electronic library.
-
Konferensbidrag (refereegranskat)abstract
- Digital innovation contests emerge as important intermediaries in open data markets. However the understanding of how contests affect innovation value chains is low and there is a lack of innovation measurement frameworks to support the management of digital innovation contests. Therefore, in this paper we apply design science to design a measurement model for digital innovation contests from the organizer's perspective that adds to the available knowledge of innovation measurement. We use a recent case of digital innovation contests to motivate the model and discuss its implications on the innovation value chain. The measurement model contributes with new knowledge in the area of open data innovation and provides support for practice in managing innovation through digital innovation contests. For future research we intend to enhance the model to also measure the effects on innovation ecosystems, to operationalize the measures and to evaluate the model in several digital innovation contests as well as to include the perspective of the participants.
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| 15. |
- Ayele, Workneh Yilma, et al.
(författare)
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Social Media Analytics and Internet of Things: Survey
- 2017
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Ingår i: Proceedings of the 1st International Conference on Internet of Things and Machine Learning. - New York, NY, USA : Association for Computing Machinery (ACM). - 9781450352437
-
Konferensbidrag (refereegranskat)abstract
- Due to the emergence of social media, there is a paradigm shift in the area of information production, processing and consumption. Hence, investigation in the utilization of open social media data is a relevant research topic. The openness of data, social media data, enables innovation and societal value creation. Social media analytics is an evolving research domain with interdisciplinary methods that are common in data mining such as text mining, social network analysis, trend analysis, and sentiment analysis. Also, social media analytics deals with development and evaluation of frameworks and informatics tools to process noisy and unstructured social media data. On the other hand, Internet of Things (IoT) enables the utilization of digital artifacts with well-established solutions and allows things to be connected regardless of location and time. However, a literature review about social media analytics and IoT integration is missing. In this paper, we conducted a systematic literature review of social media analytics and IoT integration. The literature review indicates that there are fewer research works done in the area of social media analytics and IoT compared to Data Mining and IoT. This paper facilitates discussion and elicits research potentials in social media analytics and IoT integration.
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| 16. |
- Ayele, Workneh Y., et al.
(författare)
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Unveiling DRD : A Method for Designing Digital Innovation Contest Measurement Models
- 2018
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Ingår i: Systems, Signs & Actions. - 1652-8719. ; 11:1, s. 25-53
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Tidskriftsartikel (refereegranskat)abstract
- The growing open data market opens possibilities for the development of viable digital artifacts that facilitate the creation of social and business values. Contests are becoming popular means to facilitate the development of digital artifacts utilizing open data. The increasing popularity of contests gives rise to a need for measuring contest performance. However, the available measurement model for digital innovation contests, the DICM-model, was designed based on a single case study and there is a need for a methodological approach that can accommodate for contests’ variations in scope. Therefore, we use design science to construct a nine-step method, the DRD method, to design and refine DICM-models. The DRD-method is designed using goal- and quality oriented approaches. It extends innovation measurement to the application domain of digital innovation contests and provides an improvement of innovation measurement as it offers a new solution for a known problem. The DRD-method provides comprehensive support to practice for designing and refining DICM-models and supports reflection and organizational learning across several contests. For future study, we suggest an ex-post evaluation of the method inconjunction with real contests and systematic efforts to generalize the method within as well as beyond the context of the contest. Finally, we propose to further investigate the potential of topdown and goal oriented approaches to measure open and iterative forms of innovation.
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| 17. |
- Ayele, Workneh Y., et al.
(författare)
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Unveiling Topics from Scientific Literature on the Subject of Self-driving Cars using Latent Dirichlet Allocation
- 2018
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Ingår i: 2018 IEEE 9th Annual Information Technology, Electronics and Mobile Communication Conference (IEMCON). - : IEEE. - 9781538672679 - 9781538672662 ; , s. 1113-1119
-
Konferensbidrag (refereegranskat)abstract
- Self-driving cars are becoming popular topics in academia. Consumers of self-driving cars and vehicles have different concerns, for example, safety and security, to name a few. Also, the public sector has interests in self-driving cars such as amending policies to enable the management of self-driving vehicles in cities, urban planning, traffic management and, etc. In this paper, more than 2700 corpus are extracted from literature from several subject areas to identify latent (hidden) topics of self-driving cars. Latent Dirichlet Allocation (LDA) is used for topic identification. The result of this study shows that topics identified are valid research areas such as urban planning, driver car (computer) interaction, self-driving control and system design, ethics in self-driving cars, safety and risk assessment, training dataset quality and machine learning in self-driving cars are among the topics identified. Furthermore, the network visualization of association graph of terms shows that the most frequently discussed concepts reveal that control of self-driving cars is based on algorithms, data, design, method, and model. The methods used in this study and the results can be used as decision tools, if carefully applied, in diverse disciplines that are disrupted by the introduction of self-driving cars. For future study, we plan to extend this study with a larger dataset and other data mining techniques.
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| 18. |
- Ayele, Workneh Y., et al.
(författare)
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User Implications for Cloud Based Public Information Systems : A Survey of Swedish Municipalities
- 2015
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Ingår i: Proceedings of the 2015 2nd International Conference on Electronic Governance and Open Society. - New York, NY, USA : Association for Computing Machinery (ACM). - 9781450340700 ; , s. 217-227
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Konferensbidrag (refereegranskat)abstract
- The emergence of cloud computing has implications for digital service provision in the private and public sector. These implications can introduce opportunities and challenges for user organizations. Evaluation of implications by prioritization and reduction of variables aids in procurement and adoption of cloud based public information systems. However, so far little research is available to evaluate implications of cloud computing in the public sector.The evaluation of implications is carried out through a survey of Swedish municipalities. Quantitatively summarizing the collected data a list of prioritized implications were obtained. In addition to this through a statistical analysis technique called exploratory factor analysis the number of implications are reduced by grouping them into factors.The result shows that the most significant implications for cloud based public information systems are remote access from anywhere at any time, access to and flexibility to choose between state of the art technologies as well as large dependency on vendor and less customization possibilities. A prioritized list of implications is presented from the perspective of users of cloud based public information systems. Through factor analysis we are able to reduce the number of opportunities to six and challenges to four. For future research we suggest to evaluate implications of cloud based public information systems from suppliers' perspective.
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| 19. |
- Crusoe, Jonathan, 1991-
(författare)
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Open Government Data as a Reform and Ecosystem : A conceptual framework for evolution and health
- 2021
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Doktorsavhandling (övrigt vetenskapligt/konstnärligt)abstract
- Introduction: This doctoral thesis in Information Systems disentangles the interplay of an OGD reform and an OGD ecosystem. Open government data (OGD) refers to data shared by public organizations, in the role of providers, following certain principles for anyone to reuse. An OGD reform transforms parts of society so that an OGD ecosystem can coalesce and realize benefits (e.g., economic growth or transparency). An OGD ecosystem consists of providers sharing data, enrichers developing products or services on this data, and seekers using the data, products, or services to satisfy their needs.Problem and Purpose: Previous OGD research tends to encompass an OGD reform into an OGD ecosystem, which can restrict the possibilities to understand the evolution and health of an OGD ecosystem. Because, an OGD reform is a temporary transformation, while an OGD ecosystem includes sustained processes for a purpose. It obfuscates the possible interplay between an OGD reform and an OGD ecosystem, which could affect the health of the ecosystem. Health is an OGD ecosystem’s ability to achieve its higher purpose while benefiting its actors without harming others. Reform and evolution are related since both refer to the change of actors. The purpose of my doctoral thesis is to disentangle the interplay between an OGD reform and an OGD ecosystem to understand how it can affect the health of an OGD ecosystem.Research Design: I set out to explore the Swedish OGD ecosystem from 2016 to 2019. The research expanded to international explorations between 2019 and 2021. My research is qualitative and encompasses an introductory part and five articles. The papers include (1) a comparison between two providers, (2) an enricher framework, (3) diagnosis of the Swedish OGD ecosystem, (4) lessons drawn from public utilities, and (5) how providers and enrichers can consider seekers in their work. I then revisited my empirical material to perform additional analysis to synthesize a conceptual framework called reform-ecosystem (RE-ECO) framework.Findings: The RE-ECO framework depicts the interplay between an OGD reform and an OGD ecosystem and how it could affect the ecosystem's health. An OGD reform is conceptualized as a checkerboard and an OGD ecosystem as an ocean ecosystem. OGD actors transform a reciprocal structure to coalesce an OGD ecosystem through persuasion, collaboration, transformation, and evaluation. The OGD ecosystem consists of strands of data-information cycles and identification nodes, which work to realize certain benefits. The OGD actors can transform local conditions, step between ecosystems, and mutation-load to affect the health of an OGD ecosystem.Contribution: The theoretical contribution of this doctoral thesis is the RE-ECO framework. The thesis also concludes that an OGD ecosystem is an ancillary, symbiotic ecosystem; mutation-loading can control and fuel the change of actors; OGD actors can step between their OGD reform, their OGD ecosystem, and other ecosystems; the landscape metaphor reveals how an OGD reform can constrain the health of an OGD ecosystem; and actors can experience tensions between an OGD reform and an OGD ecosystem. OGD researchers are suggested to further study the interplay between an OGD reform and an OGD ecosystem. OGD practitioners should follow ``high-value, high-impact'' and ``publish with purpose'' principles rather than ``open by default'' or ``raw data now'' principles.
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| 20. |
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| 21. |
- Enquist, Håkan, et al.
(författare)
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Value Propositions in Service Oriented Business Models for ERP : Case Studies
- 2010
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Ingår i: Business Information Systems; 13th International Conference, BIS 2010, Berlin, Germany, May 3-5, 2010, Proceedings. - Berlin, Heidelberg : Springer. - 9783642128134
-
Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- Service systems challenge traditional on-premise installations and create opportunities for new business models in the ERP market. In this paper, six case studies are analyzed to identify attributes and patterns of service oriented business models for Enterprise Resource Planning. The business models are analyzed with a focus on value proposition. Two patterns of service oriented business models for ERP are identified: holistic and niche. In addition to analyze business model patterns, we identified and applied categorizations of elementary offering types, ERPII layers and generic value proposition types. Hereby, the applied business model framework is enriched to broaden understanding of service oriented business models for ERP.
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| 22. |
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| 23. |
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| 24. |
- Güner, Evrim Oya, et al.
(författare)
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Enhancing routine capability through RPA : A case survey
- 2022
-
Ingår i: Service Automation in the Public Sector. - Cham : Springer Nature. - 9783030926434 - 9783030926441 ; , s. 169-168
-
Bokkapitel (refereegranskat)abstract
- Robotic Process Automation (RPA) adoption is increasing in the public sector for improving the quality and the efficiency of public services. However, we have not yet gained a sufficient understanding of how RPA advances public service practices and process routines in public organizations. To mitigate this gap, we conducted a literature review and analyzed eight reported cases of RPA in public sector organizations through the lens of technology as routine capability (Swanson 2019). The results indicate that most of the cases are from the public sector in the Nordic countries, e.g., Sweden, Norway, and Finland. RPA creates new “machine” routines and becomes integral to humans’ new routines in public service’s processes and practices. RPA as routine capability advanced practices at individual, organizational, and social levels. The evidence also indicated that changes triggered by RPA were intertwined in the four modes of routine capability: design, execution, diffusion, and shift. The research contributed to a deeper understanding of how RPA changes and cultivates routine capability and advances public service practices. In addition, we applied and critically examined technology as routine capability as the analytical framework for understanding how RPA advanced public service practices.
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| 25. |
- Güner, Evrim Oya, et al.
(författare)
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Robotic Process Automation as Routine Capability : A Literature Review
- 2020
-
Ingår i: Proceedings of the 28th European Conference on Information Systems (ECIS). - : Association for Information Systems.
-
Konferensbidrag (refereegranskat)abstract
- Organisations have started to implement Robotic Process Automation (RPA) to improve process efficiency and to advance business process management (BPM) practise. However, literature tends to study RPA from a limited technical view and thus, we have not yet gained a sufficient understanding of how RPA advances BPM practises. To mitigate this gap, we conduct a literature review and analyse 13 reported cases of RPA through the lens of technology as routine capability (Swanson 2019). The results indicate that a few early adopters have implemented RPA. RPA creates new “machine” routines and become integral of humans’ new routines. RPA as routine capability does advance practises in individual, organisational and social levels though we only have evidence from the 13 cases found in literature. The evidence also indicates that changes of RPA are intertwined in the four modes: design, execution, diffusion and shift. The research contributes to a deeper understanding of how RPA changes and cultivate routine capability and advanced BPM practises. In addition, we apply and critically examine technology as routine capability as the analytical framework for understanding how RPA advance BPM practise.
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| 26. |
- Han, Shengnan, et al.
(författare)
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BENEFITS OF MOBILE REPORTING SYSTEMS IN SOCIAL HOME CARE : THE CASE OF SEVEN SWEDISH MUNICIPALITIES
- 2014
-
Ingår i: International Journal of Technology Assessment in Health Care. - 0266-4623 .- 1471-6348. ; 30:4, s. 409-415
-
Tidskriftsartikel (refereegranskat)abstract
- Objectives: Mobile systems are widely adopted in healthcare services. Mobile reporting systems have been recently introduced for social home care by municipalities in Sweden. The study aims to assess the benefits of using these systems. Methods: We followed an expert survey approach. Data were collected by means of telephone interviews with the experts in charge of managing and implementing the systems at the municipalities. In addition, several workshops were organized for assessing the economic value of the systems at one municipality. We performed thematic analysis and cost-benefit analysis of the data. Results: The thematic analysis showed the three main benefits of using the mobile reporting systems in social home care: municipal benefits, care providers’ benefits, and care recipients’ benefits. The cost-benefit analysis indicated that the systems could bring substantial long-term economic value for municipalities. The results also revealed the difficulties encountered at the early stage of the deployment and implementation of the systems. Conclusions: The mobile systems yield benefits for all the actors, that is, municipalities, care recipients and care providers. These enhance the public-private coordination and cooperation in social home care in Sweden. The municipalities are called upon to address change management and technical challenges in the implementation.
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| 27. |
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| 28. |
- Heidlund, Marcus
(författare)
-
Clash of Modernities in a Digital Age
- 2023
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Licentiatavhandling (övrigt vetenskapligt/konstnärligt)abstract
- The importance of digitalization is increasingly recognised in academia, practice, and social life as a whole. In discussions of digitalization, the terms “transformative” or “transformation” are used to highlight the future ideal future as a result from intensified use of computers and digitalized technology. In the pursuit of this desired future, the notion of modern comes to mind, with Latour’s statement that how modern and non-modern are a demarcation of time: when something is modern, it is of a different time. Thus, in order to study digitalization with an emphasis on the larger, transformative scale and considering different interests, this thesis provides an exposé the phenomenon of digitalization’s wider ramifications using theories of modernity. Whilst modernity theories have been extensively used in sociology, they have rarely been applied in information systems or e-Government research. To operationalise modernity theories, first and second (reflexive) modernity are used. The thesis is based on three research papers on the Swedish public-sector context, focusing on digitalization and regional development (Paper I), municipal policies (Paper II), and local municipal employees’ translations of their digitalization policy (Paper III). In order to aid me in looking into digitalization I drew on previous research from fields such as philosophy of technology and science and technology studies, which have long studied technology in relation to society. The analysis revealed two distinct ideas. The first is that of digitalization as an efficient juggernaut, a large runaway engine going full throttle towards its desired destination: a digitalized society that utilises all of the benefits digitalization provides. Second, Latour’s notion, described in We Have Never Been Modern, of the public sector as stuck reproducing 19th century values of industrialisation, when closer inspection reveals that these 19th century values of efficiency, control, and rationality are not equipped to handle second modernity issues such as democracy and participation. The contribution of this thesis is twofold: i) a theoretical contribution, using modernity as a theoretical lens in order to understand digitalization and society; and ii) a methodological contribution, operationalising the discursive landscape of digitalization, using different levels of analysis to aggregate the findings to a higher abstraction level. Suggestions for future research include consideration of the problems regarding democracy and participation, which were the core of Scandinavian information systems research during the latter half of the 20th century. I advocate for revisiting these ideas and taking inspiration from both critical information systems and participatory design in Scandinavia.
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| 29. |
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| 30. |
- Hjalmarsson, Anders, et al.
(författare)
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Beyond innovation contests : A framework of barriers to open innovation of digital services
- 2014
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Ingår i: ECIS 2014 Proceedings - 22nd European Conference on Information Systems. - 9780991556700
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Konferensbidrag (refereegranskat)abstract
- Recently, the interest in the innovation of digital services based on open public information (i.e. open data) has increased dramatically. Innovation contests, such as idea competitions and digital innovation contests, have become popular instruments to accelerate the development of new service ideas and prototypes. However, only a few of the service prototypes developed at innovation contests become viable digital services. In order to strengthen the role of innovation contests as innovation instruments, we propose a framework of innovation barriers to open innovation of digital services. The framework has been designed using a systematic research approach including a literature review of existing barriers, an online survey with participants before an innovation contest, and systematic follow-up interviews with teams participating in the contest. The framework consists of 18 innovation barriers and is intended to be used when organizing innovation contests. It supports the process after the contest when prototypes are transformed into viable digital services. For future research, we suggest the framework to be validated in a longitudinal study involving additional cases. Furthermore, we suggest using the framework as a starting point for constructing guidelines that can help in designing innovation contests.
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| 31. |
- Hjalmarsson, Anders, et al.
(författare)
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From contest to market entry : A longitudinal survey of innovation barriers constraining open data service development
- 2015
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Ingår i: ECIS 2015 Completed Research Papers. - : Association for Information Systems. - 9783000502842
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Konferensbidrag (refereegranskat)abstract
- Open data services have emerged as a research field. One important area of investigation within this field is exploration into how sustainable open data markets are created. Contests have become a popular method to propel and catalyse open data service development providing services to such markets. Recent research has identified numerous innovation barriers hampering development adjacent to the contest in developers' effort to transform contest contributions to viable digital services based on open data. Little is however known about what innovation barriers over time constrain the post-contest process to transform initial innovations to finalized open data services ready for market entry. This paper presents a longitudinal survey of innovation barriers constraining teams performing open data service development after an innovation contest. The survey provides insights into 1) 24 innovation barriers constraining development, 2) a comparison of barrier importance based on team progress, and 3) a conceptualisation of phases structuring the process from contests to market entry, stipulating different innovation barriers impact open data service development. The results contribute to the understanding of how sustainable open data markets emerge and serve as a starting point for investigating how different stakeholders can manage innovation barriers constraining open data service development.
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| 32. |
- Hjalmarsson, Anders, et al.
(författare)
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Open Digital Innovation : A Contest Driven Approach
- 2017
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Bok (övrigt vetenskapligt/konstnärligt)abstract
- This book explores how novel digital services, including e-services, digital platforms and mobile apps, are increasingly being innovated through open processes. It investigates how and why organizations invite external developers to participate in their innovation, often catalyzed by contests and the provision of open data, with the aim of designing digital services that go beyond the capability of the organizations themselves.
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| 33. |
- Hjalmarsson Jordanius, Anders, et al.
(författare)
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Digital Innovation and Incubators : A Comparative Interview Study from the Perspective of the Automotive Industry
- 2019
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Ingår i: Proceedings of the 52nd Hawaii International Conference on System Sciences. - : University of Hawaii at Manoa. - 9780998133126 ; , s. 6001-6010
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Konferensbidrag (refereegranskat)abstract
- As non-corporate (herewith referred to as “independent”) incubators gain in popularity for propelling digital innovation, traditional automotive firms have set up in-house incubators (herewith referred to as “corporate”) to accelerate innovation without disrupt-ing too much the inherent organizational structures and corporate cultures. The overarching objective is to establish the expected benefits for automotive firms from independent incubators when organizing corporate incubators. Using a comparative interview study, ten successful independent incubators in North America are discussed in terms of their ability to provide support in the digital domains. Our work has resulted in novel operating models for categorizing incubators to describe variations in focus areas and support for digital innovation. The results sheds light on how corporate incubators (internal to automotive firms) have the potential to shield digital ventures from the complexities of large and traditional establishments, and to promote interactions with other business units within the firm when performing digital innovation.
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| 34. |
- Hjalmarsson Jordanius, Anders, et al.
(författare)
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Digital Transformation of the Automotive Industry Through Collaboration Hubs : The Development of Mobility X Lab to Source Startups Through Matchmaking
- 2021. - 2
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Ingår i: Digitalization Cases Vol. 2. - Cham : Springer. - 9783030800024 - 9783030800031 ; , s. 203-225
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Bokkapitel (övrigt vetenskapligt/konstnärligt)abstract
- (a) Situation faced: The prospects of digitalization in the automotive industry are enormous with emerging technology concepts, such as electrification, autonomous driving, connected mobile services, and new business models. However, digital innovation has proven difficult for original equipment manufacturers (OEM) due to complex organizational structures, corporate cultures, and technological inertia associated with the automotive industry. In a recent rating of the 50 firms that best combine new technology with effective business models, only 2 were automotive companies. The obstacles to digital innovation are related to closed innovation processes and to deficient collaboration forms with external development firms, i.e., startups. (b) Action taken: To overcome these challenges, a coalition of incumbent automotive and telecommunication firms set up a joint incubator, the Mobility X Lab (MXL), to engage with startups to support internalizing external technologies. Since its inception, the incubator has gone through several development phases and is currently transforming into a collaboration hub. So far, MXL has admitted 5 batches including 40 startups. An important distinguishing characteristic of MXL is that it only admits startups with two or more coalition partners involved. (c) Results achieved: MXL started as an incubator with a mentoring-based accelerator program. As MXL has developed, it has transformed into a collaboration hub and a neutral partner for fostering startup collaboration and engagement in the automotive industry. Based on lessons learned from startup batches and partner discussions, MXL has advanced, from offering traditional mentoring support, to be a central node in the innovation ecosystem of future mobility in Sweden, thus becoming a matchmaker for startup collaboration, providing guidance and access for startups to incumbent automotive and telecommunication firms and at the same time providing the partners with access to external technology, supporting them to stay relevant. (d) Lessons learned: Through the development of MXL, a coalition of established automotive and telecommunication firms have learned to manage some of the tensions related to digital transformation of their industry. By examining the case of MXL, a number of lessons can be learned: (1) Ensure partner interest through the “two partners” criteria, (2) initial emphasis on engaging startups and less focus on a complete process, (3) announce partner needs without disclosing partner pain-points, (4) coach startups and corporate partners simultaneously, (5) manage expectations early for both startups and corporate partners, (6) develop and implement sound collaboration measures, and (7) joint headship requires a consensus-based governance model
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| 35. |
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| 36. |
- Juell-Skielse, Gustaf, 1964-
(författare)
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A Digital Solution for Private and Personalized E-Commerce
- 2024
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Rapport (övrigt vetenskapligt/konstnärligt)abstract
- Opportunity Data privacy policy, such as GDPR, is often viewed as an obstacle for digital sales and service companies (DSS-companies). But what if personal big data could be used to create successful and friction free shopping experiences without jeopardizing privacy? And what if consumers could increase the control over their private big data at the same time? Online purchases, especially within retail, are often being return due to a gap between customer expectation and the actual product. Returns raise costs across the network and to environment. What if personal big data could increase the rate of purchases of products matching the expectation from the customer? And what if utilization of personal big data within e-commerce could have a positive impact for our planet? Approach The concept Cipers offers consumers and DSS-companies a digital solution that combines privacy and advanced analytics. Cipers is short for Consumer Integrity Personal data relevant Recommendations and Success attributes identification. It is the result of a six-week innovation sprint where professionals from four tech companies and five researchers from Borås University created and evaluated a tech solution for personalized e-commerce. Cipers offers consumers to sign up for an account which safely stores their personal data, making it friction free to get a more personalized treatment. The Cipers account offers consumers to get control and an overview of where, how, and why their personal data are being used. Lastly, at every given moment, the user of Cipers can use their account to retrieve their personal data and remove it from where it has been stored. For DSS-companies Cipers offers a cloud service that supports personalization of consumer offers and increases the intent to buy. Also, it helps DSS-companies to retrieve value and insights from consumers’ personal big data within threatening privacy. Taking all of this into account, Cipers will help DSS-companies achieve more successful purchases and less returns. The Rewards The cost for a DSS-company to use Cipers will be covered within 4 months of integration and the revenue will be more than four times the investment by the second year of usage, resulting in an increase in profit by SEK 2 million. Cipers as a business will reach break-even by the fifth year when targeting a local market with a revenue of SEK 184 million. When targeting a global market, break-even will be reached by the end of the first year with a revenue of SEK 296 million
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| 37. |
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| 38. |
- Juell-Skielse, Gustaf, et al.
(författare)
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Accelerating Open Digital Innovation in the Automotive Industry : Action Design Research in Progress
- 2017
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Ingår i: The ACIS2017 Conference Proceedings. - : Association for Information Systems.
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Konferensbidrag (refereegranskat)abstract
- As digital technology becomes embedded in the core of customer offerings, companies find themselves being part of dynamic networks and must develop more open and distributed innovation processes. However, important and mature industrial domains, such as the automotive sector, find it difficult to fully utilize digital technologies due to closed innovation processes. Therefore, automotive companies try to attract external software developers by establishing new organisational forms for open digital innovation. Yet, the understanding of the problems that the organizational forms are expected to solve, how the organizational interventions should be designed and their effects on digital innovation are uncertain. Therefore, our goal is to contribute with knowledge of how the automotive industry can accelerate digital innovation by mindfully selecting and designing appropriate organisational interventions for open digital innovation. In this research in progress paper, we present a two-year action design research project and contribute with initial empirical results on the problems with open digital innovation in the automotive industry, a comparison of organizational forms for open digital innovation, based on a literature review and an assessment of the organizational forms’ potential to overcome the problems. The next step is to perform a structured literature review, and to design and implement an organizational intervention to facilitate a first iteration of externally initiated innovation cases.
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| 39. |
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| 40. |
- Juell-Skielse, Gustaf, 1964-, et al.
(författare)
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Adoption of Robotic Process Automation in the Public Sector : A Survey Study in Sweden
- 2022
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Ingår i: International Conference on Electronic Government. - Cham : Springer Science and Business Media Deutschland GmbH. - 9783031150852 - 9783031150869 ; , s. 336-352
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Konferensbidrag (refereegranskat)abstract
- The public sector has increased its use of robotic process automation (RPA) in administration, decision making and citizen services. Available studies mostly focused on the specific cases of using RPA in public organizations. Thus, we lack the helicopter view of the adoption of RPA in a country. In this paper, we present the results of a national survey of RPA adoption in the public sector in Sweden. The results show that the awareness of RPA is high in the Swedish public sector although the level of adoption is still modest. Also, there are notable differences in the level of adoption between central and local government. The study goes beyond the limitations of case studies, and contribute new knowledge of RRA adoption, benefits, routine capability and governance on a national level. The knowledge and insights can serve as a reference for other countries and public administrative models.
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| 41. |
- Juell-Skielse, Gustaf, et al.
(författare)
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AMES: Towards an Agile Method for ERP Selection
- 2012
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Ingår i: Proceedings of the CAiSE'12 Forum at the 24<sup>th</sup> International Conference on Advanced Information Systems Engineering (CAiSE). ; , s. 98-105
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Konferensbidrag (refereegranskat)abstract
- Conventional on-premise installations of ERP are now rapidly being replaced by ERP as service. Although ERP becomes more accessible and no longer requires local infrastructure, current selection methods do not take full advantage of the provided agility. In this paper we present AMES (Agile Method for ERP Selection), a novel method for ERP selection which better utilizes the strengths of service oriented ERP. AMES is designed to shorten lead time for selection, support identification of essential system requirements, increase learning during the selection process and increase control over the subsequent ERP implementation. These properties of the method will help user organizations to make better and faster decisions when selecting ERP.
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| 42. |
- Juell-Skielse, Gustaf
(författare)
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An overall perspective on digital transformation
- 2017
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Konferensbidrag (refereegranskat)abstract
- A keynote given at IBMs partner conference "Enterprise Content Management is being reimagined". The keynote outlined digital transformation from the perspectives of: - the unique properties of digital technology - layered architectures and their effect on innovation - becoming part of ecosystems, through open innovation - the value of digital transformation - digital strategies and digital maturity.
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| 43. |
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| 44. |
- Juell-Skielse, Gustaf, 1964-, et al.
(författare)
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Cognitive Robotic Process Automation (RPA) : Concept and impact on dynamic IT capabilities in public organizations
- 2022
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Ingår i: Service Automation in the Public Sector. - Cham : Springer Nature. - 9783030926434 - 9783030926441 ; , s. 65-88
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Bokkapitel (refereegranskat)abstract
- Robotic process automation (RPA) is considered as a significant aspect of modernizing and digitally transforming public administration towards a higher degree of automation. By adding cognitive artificial intelligence, the use of RPA can be extended, from rule-based, routine processes to more complex applications, involving semi- and unstructured information. However, we lack a clear understanding of what is meant by cognitive RPA and the impacts of RPA on public organizations’ dynamic IT capabilities. To fill this knowledge gap, we carried out a qualitative study by conducting 13 interviews with RPA system suppliers., An abductive approach was used in analyzing the interview data. We contribute with a definition and a conceptual system model of cognitive RPA and a set of propositions for how an extended notion of RPA affects dynamic IT capabilities in public sector organizations.
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| 45. |
- Juell-Skielse, Gustaf, et al.
(författare)
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Design of an Open Social e-Service for Assisted Living
- 2010
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Ingår i: IFIP EGOV 2010. - Berlin, Heidelberg : Springer. - 9783642147982
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Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- E-government has emerged as one of the most promising means to reform the public sector. E-government is now being used to improve services for assisted living. The purpose of assisted living services is to provide ways for elderly people to continue to live at home. However, these services require formal decisions by local government officials. Therefore Swedish municipalities aim to move control toward citizens to reduce authoritative barriers and to simplify administration. In this paper we report experiences from developing an open social e-service for assisted living. The major objectives are to relocate control to the citizen and to establish a highly integrated and efficient administrative process. It is designed to meet legal requirements of the Swedish Social Services Act. In order to achieve the objectives several process innovation techniques have been applied. During the design process we experienced several legal, organizational and technical challenges which we report in this paper.
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| 46. |
- Juell-Skielse, Gustaf, et al.
(författare)
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En verktygslåda för innovationstävlingar
- 2014
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Ingår i: CIO. - 0894-9301. ; 2014:Nov, s. 32-34
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Tidskriftsartikel (populärvet., debatt m.m.)abstract
- Att ordna tävlingar för utvecklare blir ett allt vanligare sätt att generera nya idéer. Ett svenskt projekt tar nu fram verktyg för dig som vill ordna en egen innovationstävling, och kartlägger fallgropar och motivationsfaktorer.
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| 47. |
- Juell-Skielse, Gustaf
(författare)
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Enhancing complaint and problem management : design and evaluation of an M-service using pictures and positioning
- 2012
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Ingår i: Innovative mobile platform developments for electronic services design and delivery. - : IGI Global. - 9781466615687 ; , s. 113-128
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Bokkapitel (övrigt vetenskapligt/konstnärligt)abstract
- M-government is an emergent area for mobile applications, where citizens and organizations can interact with government and municipal agencies through mobile devices. One promising area for m-government is complaint and problem management, where mobile applications using the integrated functions of a cellular telephone can offer citizens convenient ways of rapidly reporting problems. The problems reported can then be effectively managed by the municipality using state-of-the-art workflow techniques. Furthermore, the municipality can inform citizens and companies of problems already reported or addressed, which can be visualized through interactive maps. In this study, a municipal e-service for complaint and problem management is transformed into an m-service and put into operation in a Swedish municipality. The experiences from developing the m-service comprise of a suggested design and several identified challenges. Suggestions for future research include the application of new technologies for positioning and the adaptation of the m-service to new cellular telephone models.
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| 48. |
- Juell-Skielse, Gustaf
(författare)
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Enhancing Complaint and Problem Management : Design and Evaluation of an M-service Using Pictures and Positioning
- 2010
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Ingår i: International Journal of E-Services and Mobile Applications. - : IGI Global. - 1941-627X .- 1941-6288. ; 2:2, s. 1-16
-
Tidskriftsartikel (refereegranskat)abstract
- M-government is an emergent area for mobile applications, where citizens and organizations can interact with government and municipal agencies through mobile devices. One promising area for m-government is complaint and problem management, where mobile applications using the integrated functions of a cellular telephone can offer citizens convenient ways of rapidly reporting problems. The problems reported can then be effectively managed by the municipality using state-of-the-art workflow techniques. Furthermore, the municipality can inform citizens and companies of problems already reported or addressed, which can be visualized through interactive maps. In this study, a municipal e-service for complaint and problem management is transformed into an m-service and put into operation in a Swedish municipality. The experiences from developing the m-service comprise of a suggested design and several identified challenges. Suggestions for future research include the application of new technologies for positioning and the adaptation of the m-service to new cellular telephone models.
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| 49. |
- Juell-Skielse, Gustaf
(författare)
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Enterprise Systems as Vehicles of Pedagogic Innovation - Enterprise System Inclusion in Higher Education
- 2008
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Ingår i: Enterprise Systems as Vehicles of Pedagogic Innovation - Enterprise System Inclusion in Higher Education. - 9789602871058
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Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- With enterprise systems being a natural part of any business environment, they are becoming an integrated part of educational environments. Having the potential to illustrate, visualize and simulate business and decision-making processes to students of both business and IT, the systems hold vast potential for playing a crucial role in future pedagogic innovation within higher education. Through accounts of previous experiences of enterprise system inclusion, the majority of examples have been single installations of large and highly complex enterprise systems. This has led to a high degree of failure and difficulties for academia to realize many of the potential benefits. This article reports from three cases from Scandinavian higher education, where a wide selection of different mid-market enterprise systems have been applied in the educational environment. These three cases are seen as examples of a third wave of enterprise system inclusion within higher education, relating the findings to what Hawking et al (2004) described as the second wave. This third wave is signified by a strong focus on introducing the systems as vehicles of pedagogic innovation rather than as a means in themselves, and through a focus on less complex systems from a multitude of different vendors.
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| 50. |
- Juell-Skielse, Gustaf, 1964-
(författare)
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ERP adoption in small and medium sized enterprises
- 2006
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Licentiatavhandling (övrigt vetenskapligt/konstnärligt)abstract
- Enterprise resource planning (ERP) is established among a majority of small and medium sized companies in Kista Science City and seems to have a positive effect on organizational effectiveness. Kista Science City is Sweden’s largest corporate centre, with more companies and employees in a limited area than anywhere else in Europe. This study looks at the level of adoption of ERP functions, perceived organizational effectiveness and critical success factors. The most common use of ERP is for financial control and reporting, followed by order entry and purchasing. A significant relationship between the level of adoption and organizational effectiveness was found. Although Enterprise Resource Planning has become an established phenomenon the investments in ERP software are far from fully utilized. Most companies have started to use ERP to integrate functional areas but few companies have moved to extended ERP (ERPII). The adoption of functionality for customer relationship management seems to have started, but the use of e-commerce, business intelligence and supply chain management is very low. Different reasons for the low level of adoption are discussed and it is suggested that the interrelationship between SMEs and ERP-consultants be investigated further. ERP-consultants are important change agents and knowledge transfers for ERP and one way to interpret the data is that ERP-consultants are caught in a negative spiral where they focus on installations and technical maintenance of core ERP, which prevents them from developing new, extended ERP competence. An analysis of critical success factors showed that although technical competence was important socially oriented factors such as project teamwork and composition as well as communication had a greater effect on organizational effectiveness. Surprisingly enough, project management did not have any effect on organizational effectiveness. Common implementation methods for ERP focus on project management. It is suggested to further analyse if these methods could be improved by an increased adaptability to differences in company settings and requirements as well as through a better use of critical success factors. Organizational effectiveness can be measured in many ways and it was found that the success factors varied in terms of how they correlated with different measures. In the next step, the doctorial thesis, it is suggested that a prototype environment is developed to stimulate an increased use of extended ERP among small and medium sized companies. Several actors, such as SMEs, consultants, vendors and students would be involved. The prototype environment could facilitate enhancements of implementation methods and reduction of implementation costs through the development of reusable objects such as add-on solutions, process maps and system configurations. It could also help small and medium sized companies to investigate the business benefits of ERP by increasing involvement and familiarity while on the same time decrease costs and risks.
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