| 51. |
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| 52. |
- Greiner, Larry, et al.
(författare)
-
Collaboration and the Production of Management Knowledge in Research, Consulting, and Management Practice
- 2008
-
Ingår i: Handbook of Collaborative Management Research. - California, U.S.A. : SAGE Publications, Inc. - 1412976677 - 9781412976671 - 9781412926249 - 1412926246 ; , s. 93-117
-
Bokkapitel (refereegranskat)abstract
- For managers looking for management knowledge beyond their own experience, academics and consultants are two main resources. In this chapter, we focus on academic researchers and management consultants as producers of management knowledge and ask what the two can learn from each other. We suggest that there is a strong potential for collaboration in the triad manager-researcher-consultant, but we also acknowledge the institutional forces that make it difficult and discuss how they may be overcome. The chapter begins with an investigation into the knowledge-creating systems of academia and consulting, goes on to successful examples of knowledge creation in collaboration, and ends with a discussion of the tensions to be overcome, especially in the collaboration between academics on the one hand and practitioner-managers and consultants on the other.
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| 53. |
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| 54. |
- Hansson, Jörgen, 1943-
(författare)
-
Köp av tjänster för ledningskompetens - en polyfonisk process
- 2010
-
Doktorsavhandling (övrigt vetenskapligt/konstnärligt)abstract
- The thesis´ aim is to deepen the understanding about what shapes and characterises the purchase process for management advice services. Such externally, acquired services have increased substantially, and in relation to the services´ impact on management decisions the theoretical and practical understanding of the purchase process is lagging behind. The thesis´ analyses, interpretations and conclusions are founded on empirical data collected by use of focus groups, and based on activity theory. The findings show that the purchase process is influenced by many actors who see themselves as subject in the process. They have similar but also conflicting objects that they want to fulfil. The outcome of the purchase process is influenced by contradictory opinions among the actors about how to organize and supervise the process. The main contradictions are influenced by the actors´ different objects and how they interpret the context of the purchase process. The context is shaped by such as leadership style, social rules regarding management of change and opinions about division of labour in the purchase process. The impression of the purchase process´s character is that commonly used supply chain models do not work as a characterization. The purchase process´s phases do not follow on each other and the glue that links the phases is not a rational procedure following one, firm route. The findings show that procurement, integration and follow-up phases overlap, are concurrent and integrated in each other. The purchase process reproduces the execution of polyphonic music in which different voices, each with its own melody, create a rich texture of sounds. In a similar way the purchase process is coined by actors who bring their own objects and competence into the process. It produces dissonance, as in polyphonic music. It mirrors the services character of competence development and shapes the purchase process as polyphonic rather than a rational, step by step process.
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| 55. |
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| 56. |
- Hellgren, Bo, et al.
(författare)
-
How issues become (Re)constructed in media : Discursive practices in the AstraZeneca merger
- 2002
-
Ingår i: Brittish Journal of Management. - : John Wiley & Sons, Inc.. - 1467-8551 .- 1045-3172. ; 13:2, s. 123-140
-
Tidskriftsartikel (refereegranskat)abstract
- In this article, we put forward a novel way of exploring difference and contradiction in merging organizations. We examine how the media (re)constructs meanings in a major cross-border merger. Based on an analysis of press coverage, we attempt to specify and illustrate how particular issues are (re)constructed in media texts through interpretations of ‘winning’ and ‘losing’. We also show how specific discourses are drawn on in this (re)construction. In the merger studied, discourse based on economic and financial rationale dominated the media coverage. Discourse promoting nationalistic sentiments, however, provided an alternative discursive frame to the dominant rationalistic discourse. We argue that the two basic discourses are enacted in three analytically distinct discursive practices in the media: factualizing, rationalizing and emotionalizing. We suggest that the ability of different actors such as top managers to make use of different discursive strategies and resources in promoting their ‘versions of reality’ in the media (or public discussion) is a crucial avenue for research in this area.
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| 57. |
- Hellgren, Bo, 1951-, et al.
(författare)
-
The Reproduction of Efficiecy Theory : The Construction of the AstraZeneca Merger in the Public Discourse
- 2011
-
Ingår i: International Journal of Business and Management. - : Canadian Center of Science and Education. - 1833-3850 .- 1833-8119. ; 6:5, s. 16-27
-
Tidskriftsartikel (refereegranskat)abstract
- Mergers have become a generally accepted solution to a broad set of managerial problems in practice. However, research on mergers and acquisitions provides a rather sceptical view as to the success of mergers in solving business problems. The current paper aims at investigating the public discourse on mergers and acquisitions and its relation to the scientific discourse. The public discourse is studied by an analysis of Swedish media reports on the Astra Zeneca merger. More specifically we study the actors given voice in the discourse, the temporal evolution of the discourse and the arguments voiced. We conclude that the discourse is dominated by journalists, managers and financial analysts who all generate arguments based on a rather narrow “efficiency theoretical” basis. This is in conflict with current insights in research on mergers and acquisitions that has proposed more valid and complex models for understanding mergers. The reasons and consequences of this discrepancy between the public and the scientific discourses are discussed.
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| 58. |
- Heusinkveld, Stefan, et al.
(författare)
-
Professions and (new) management occupations as a contested terrain : Redefining jurisdictional claims
- 2018
-
Ingår i: Journal of Professions and Organization. - : Oxford Univ Press. - 2051-8811 .- 2051-8803. ; 5:3, s. 248-261
-
Tidskriftsartikel (refereegranskat)abstract
- In this article, we discuss how research on professions and organizations may benefit from a better understanding of the emergence and prevalence of 'new' management occupations or 'corporate professions' and their interactions with 'traditional' professions. To this end, we explore the theoretical and empirical implications of selected studies, analysing how professional and occupational jurisdictions, as well as inter-occupational relationships, are redefined. This occurs as new areas of management expertise emerge and gain influence in relation to broader organizational, technical and institutional developments.
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| 59. |
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| 60. |
- Iveroth, Einar, 1976-
(författare)
-
Leading IT-Enabled Change Inside Ericsson : A Transformation Into a Global Network of Shared Service Centres
- 2010
-
Doktorsavhandling (övrigt vetenskapligt/konstnärligt)abstract
- The purpose of this thesis is to explore—from a managerial perspective—how IT-enabled change is designed, led, and sustained from-within an organisation. This is an issue of central concern because there is a considerable lack of research that directly incorporates IT in management and organisational change studies. In addition, earlier research has recurrently focused on abstract theorising, aggregated perspectives, and exploring organisational change from the outside, from-without. Consequently, the present body of research provides limited knowledge of how organisations in practice lead large-scale IT-enabled transformations. The thesis herein sets out to explore this question, and does so by following the change designers and agents of the telecommunications company Ericsson, that transformed its finance and accounting unit from a highly decentralised structure into a shared service centre structure (SSC) entitled: “The Global F&A Transformation Programme”. The formal transformation lasted three years, was enabled by an enterprise resource planning (ERP) system, and was driven in the majority of Ericsson’s sub-units situated in more than 140 countries. Theoretically, this thesis addresses the research question: how do actors and structures influence large-scale IT-enabled change? The principal finding of the thesis is a four-stage analytical framework built on the concepts of common ground, common meaning, common interest, and common behaviour: The Commonality Framework for IT-enabled Change. The value of the framework is that it depicts the interplay between actors and structures on a micro-level. In doing so, the framework explains the different levels of complexity in a transformation and how they require different structures to be used, different activities to be performed, different skills to be applied, and different roles to be played. The framework can be used by both academics and practitioners to develop, assess, and improve IT-enabled change projects. In a broader perspective, the findings further suggest that change comes about as an upward spiral, within which the moving targets of IT and organisation are intimately interconnected. This reciprocal interconnectedness between IT and organisation across time implies that if changes are done to technological properties, this necessitates changes to the organisational properties, and vice versa. Organisations at the hands-on-level more or less have to change to make use of the IT-enabled advantages. Thus, successful IT-enabled change is more than the technology artefact per se, and requires thoughtful attentiveness not only to the technological and material side, but also to the organisational, social and human side of change. The theoretical contribution of this thesis is the in-depth exposition of different aspects and interplays between the properties of actors and structures from-within the organisation. The empirical contribution is the description of how contemporary multinational organisations initiate, lead, and sustain large-scale IT-enabled change.
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| 61. |
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| 62. |
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| 63. |
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| 64. |
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| 65. |
- Löwstedt, Jan, 1955-, et al.
(författare)
-
The collaborative management researcher
- 2016
-
Ingår i: Academic writing and dialogue. - Helsinki : Aalto University. - 9789526066554 - 9789526066561 ; , s. 48-52
-
Bokkapitel (övrigt vetenskapligt/konstnärligt)
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| 66. |
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| 67. |
- Ollila, Susanne, 1968, et al.
(författare)
-
Managing knowledge integration: Balancing professional and managerial logics in an engineering consulting firm
- 2015
-
Ingår i: Zeitschrift für Personalforschung. - 0179-6437 .- 1862-0000. ; 29:2, s. 131-148
-
Tidskriftsartikel (refereegranskat)abstract
- Integrating professional expertise in professional service firms (PSFs) is a key strategic challenge in the contemporary economy and individual firms. Previous research has pointed out that the governance of key aspects of PSFs, including knowledge integration, is shifting from a professional to a managerial logic, a shift that is often pictured as conflict laden based on the incompatibility of the two logics. Based on a study of knowledge integration in an engineering consulting firm, the current paper shows how managerial and professional logics interplay in shaping knowledge integration practices. We identify both aspects in which the logics reinforce each other in enabling knowledge integration and tensions that threaten knowledge integration. We conclude that the professional logic is a key driver of knowledge integration, but that the managerial logic, including its formal HR practices, may support knowledge integration through secondary effects if applied in a thoughtful way.
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| 68. |
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| 69. |
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| 70. |
- Pemer, Frida, et al.
(författare)
-
Defusing Digital Disruption Through Creative Accumulation : Technology-Induced Innovation in Professional Service Firms
- 2024
-
Ingår i: Journal of Management Studies. - : Wiley. - 1467-6486 .- 0022-2380.
-
Tidskriftsartikel (refereegranskat)abstract
- How will digitalization change the future of work in professional service firms (PSFs)? And how can they adapt to new technology and avoid potential disruption? Building on an interview study in the Big Four auditing firms in Sweden, we contribute to research on the future of work in PSFs by unpacking the process through which PSFs expand their domain of expertise towards technology and complement competence-destroying innovations with competence-enhancing innovations. They do so by engaging in a process of 'creative accumulation' through 'competence expansion', consisting of three overlapping sub-processes - skill acquisition, skill dissemination, and skill integration - and intertwined cycles of service, process, and organizational innovation. We also contribute to the literature on innovation in PSFs by contradicting the view of PSFs as inert and technology-avert. Instead, we show how they proactively engage in both top-down and bottom-up technology-induced innovation to reshape their work and defuse the threat of digital disruption.
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| 71. |
- Pemer, Frida, et al.
(författare)
-
Government agencies’ use of management consulting services in Sweden : An explorative study
- 2014
-
Annan publikation (övrigt vetenskapligt/konstnärligt)abstract
- The current paper investigates the use of management consultants in the Swedish public sector. Based on an analysis of the use of management consulting services in 55 Government agencies (GAs) in the years 2004-2011 the paper makes a number of contributions. First it confirms an overall growth of the use of consulting services in the public sector. However, it also shows that the use of consulting services and its growth are unevenly distributed across organizations, where GAs with a highly professionalized work force are less heavy users of consulting services than regular GAs. The study also points at temporal variations in GAs use of consulting services. Here changes in top management, especially the CEO, are identified as initiators of temporary reductions of the use of consulting services.
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| 72. |
- Pemer, Frida, et al.
(författare)
-
Organizing Professional Service Firms for Digitalization
-
Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- This paper explores how professional service firms seek to take advantage of and adapt to new technology related to digitalization, robotization and AI. Building on an interview study with professionals in different types of professional service firms, and a theoretical framework on institutional complexity and work, we identify what strategies professionals use to maintain their status as experts and trusted advisors, and how they change their work processes and organizations to accommodate the new technologies.
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| 73. |
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| 74. |
- Pemer, Frida, et al.
(författare)
-
Purchasing management consulting services—From management autonomy to purchasing involvement
- 2007
-
Ingår i: Journal of purchasing and supply management. - : Elsevier Ltd. - 1873-6505 .- 1478-4092. ; 13:2, s. 98-112
-
Tidskriftsartikel (refereegranskat)abstract
- The purchasing of management consulting services is a challenging area for purchasing agents to become involved in. A study of six organizations shows large variations in terms of the extent and way in which they were involved ranging from ad hoc and clerical approaches to their systematic and central participation. Based on a comparison of the cases, enablers of purchasing involvement are discussed, including the status of the purchasing function, managerial use of and attitudes towards consultants, how the management consulting service and the purchasing situation are framed, and the implementation strategy. We conclude that what are generally regarded as sound purchasing practices can also work in the case of management consultants. This, however, requires a good understanding of the consulting service in the client organization. We suggest that the traditionally marginal role of purchasing agents may be better understood as a consequence of the characteristics of the consultant–client relationship than any essential characteristics of the consulting service.
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| 75. |
- Pemer, Frida, et al.
(författare)
-
Purchasing professional services : A transaction cost view of the antecedents and consequences of purchasing formalization
- 2014
-
Ingår i: Industrial Marketing Management. - : Elsevier. - 0019-8501. ; 43:5, s. 840-849
-
Tidskriftsartikel (refereegranskat)abstract
- Professional services represent an increasing share of expenditures in contemporary organizations. While these services are often of strategic importance, they are also perceived as being difficult to purchase and use, which creates challenges for the purchasing process. In order to address these challenges, organizations are increasingly engaging in systematic efforts to improve their ability to purchase professional services. These efforts focus on formalizing the purchasing process by introducing policies, guidelines, and other measures for the hiring of service suppliers. Based on a transaction cost economic framework, the current paper investigates the nature, antecedents and consequences of formalization initiatives in the purchasing of professional services. The results from a cross-sectional study of 76 large Swedish organizations show that the formalization of purchasing professional services takes two different forms: the formulation of policies and the establishment of preferred supplier agreements. The former is driven by company size, whereas the latter is driven by the frequency of purchase transactions. Only the establishment of policies, however, is found to be positively related to organizations' perceived ability to purchase professional services. © 2014 Elsevier Inc.
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| 76. |
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| 77. |
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| 78. |
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| 79. |
- Pemer, Frida, et al.
(författare)
-
The relationship between national culture and the use of professional services: Evidence from two cross-country studies
- 2018
-
Ingår i: Journal of Purchasing and Supply Management. - : Elsevier. - 1873-6505 .- 1478-4092. ; 24:4, s. 314-325
-
Tidskriftsartikel (refereegranskat)abstract
- Each year, clients spend large sums on professional services, such as accounting services, legal services and consulting services. While research has found significant cross-country differences in organizations’ spending on professional services, we do not know why they occur. Inspired by the organizational buying behavior literature, this paper investigates the influence of national culture on the use of professional services, particularly management consulting services. As the use of professional services involves considerable uncertainties—particularly for the buyer—it can be assumed to be influenced by cultural differences regarding the level of Uncertainty Avoidance, Individualism and Masculinity. By drawing on two independent cross-country studies, we show that organizations in high uncertainty avoidance and individualistic cultures use professional services less than organizations in low uncertainty avoidance and collectivist cultures. We found no relationship between Hofstede's dimension of Masculinity and the use of professional services. The findings contribute to the theorizing on how the cultural context influences organizational buying behavior and the purchasing of professional services.
|
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| 80. |
- Pemer, Frida, et al.
(författare)
-
The uncertain management consulting services client
- 2013
-
Ingår i: International Studies of Management and Organization. - : ME Sharpe. - 0020-8825. ; 43:3, s. 22-40
-
Tidskriftsartikel (refereegranskat)abstract
- Management consultants are often said to be in the business of uncertainty reduction. By providing knowledge, expertise, simplifying views of reality, or affirming the managerial role, they are argued to reduce managers' anxiety and uncertainty. At the same time there are indications that the actual use of consultants creates uncertainties for the client. The current study sets out to explore these uncertainties created by the use of consultants. Based on interviews with high level managers, four types of clients are identified: the Controlling Client, the Instrumental Client, the Trustful Client and the Ambivalent Client. These clients have different views of the use of management consultants and the uncertainties involved in hiring and managing them. The article contributes to a nuanced and empirically grounded understanding of the uncertainties involved in the use of management consultants. This understanding questions universalistic images of client uncertainties deriving from stable characteristics of the service. The article suggests that client uncertainties should, rather, be viewed as a central aspect of the complex interplay between individual managers, consultants, and their organizational contexts.
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| 81. |
- Reihlen, Markus, et al.
(författare)
-
Entrepreneurship and professional service firms
- 2015
-
Ingår i: The Oxford handbook of professional service firms. - : Oxford University Press. - 9780199682393 ; , s. 255-278
-
Bokkapitel (övrigt vetenskapligt/konstnärligt)
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| 82. |
- Reihlen, Markus, et al.
(författare)
-
Entrepreneurship and professional service firms: The team, the firm, the ecosystem and the field
- 2018. - 1 st
-
Ingår i: Professions and Professional Service Firms Private and Public Sector Enterprises in the Global Economy. - London : Routledge. - 9781315560311 - 9781138675957 ; , s. 110-133
-
Bokkapitel (övrigt vetenskapligt/konstnärligt)abstract
- Entrepreneurial processes couple the expanding business with new interactive socio-economic milieus as represented by new regional markets, new client industries or new segments of the talent market. Therefore, the necessary learning and innovation processes of an entrepreneurial professional service firm embrace not only the discovery of industry-specific facts and skills, but also the firm’s ‘embedding’ itself into and ‘shaping’ the ‘new’ social context with its own local regulations and institutional practices. Entrepreneurship as an institution is founded on ideals such as cultural individualism and change. Three main approaches to investigating the entrepreneurial professional service firm may be identified: new venture management processes, the development and embedding of new practices in professional service firms, and the governance of entrepreneurial firms. The chapter suggests that the broadening perspective on entrepreneurship and professional service firms by taking an entrepreneurial ecosystems perspective. The entrepreneurial ecosystem perspective puts an emphasis on the network relationships between the various actors.
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| 83. |
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| 84. |
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| 85. |
- Rogberg, Martin, et al.
(författare)
-
TQM-modellen som förändringsresurs : Om generell managementkunskap och lokal praktik
- 2002
-
Ingår i: Scener ur ett företag: organiseringsteori för kunskapssamhället. - Stockholm : Ekonomiska forskningsinstitutet vid Handelshögskolan i Stockholm (EFI). - 1650-4054. - 9789144057637 - 9144026773 ; , s. 195-221
-
Bokkapitel (övrigt vetenskapligt/konstnärligt)abstract
- Äntligen var tiden mogen. Byggföretagens kvalitetschef kände det som om en stor sten hade lättat från hans hjärta. Även om han brunnit för att ta tag i uppdraget att utveckla verksamheten, hade hans idéer och ansträngningar hamnat på sidan om den "riktiga verksamheten". Allt verkade bara handla om att producera så mycket och så fort som möjligt.
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| 86. |
- Runsten, Philip, et al.
(författare)
-
Kunskapsintegration : om kollektiv intelligens i organisationer
- 2023. - 2
-
Bok (övrigt vetenskapligt/konstnärligt)abstract
- Den moderna organisationens framgång beror i stor utsträckning på medarbetares samarbetsskicklighet - deras förmåga att integrera olika kunskaper. Den här boken argumenterar för begreppet kollektiv intelligens som ett sätt att förstå skillnaden mellan olika gruppers dynamik och framgång - en skillnad som påverkar kunskapsintegrationen i hela företaget. Märkligt nog har få organisationer strategier för att utveckla denna kritiska förmåga. Här finns en stor outnyttjad källa till kreativitet, effektivitet och välmående. Kollektivt intelligenta organisationer använder medarbetarnas hela kunskapspotential i alla de otal möten som utgör en arbetsdag.
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| 87. |
- Runsten, Philip, et al.
(författare)
-
Team Collective Intelligence: Developing and testing a digital team intervention for knowledge integration
- 2020
-
Annan publikation (övrigt vetenskapligt/konstnärligt)abstract
- Contemporary organizations rarely systematically address team effectiveness. The main managerial focus is still on designing organizations through their structures and to “fill” roles with individuals having “matching” skills. Yet, almost all outputs of organizations are the results of collaborative activities between individuals. Organizational performance is to a large extent the result of the average collaborative quality at the team level, and there is a large variation in how well people collaborate. At the same time, research has consistently confirmed that teams can be worked with, and reach improvements, through different kinds of interventions, one of the most promising being team debriefs. Against this background this study develops and tests a team intervention that is generally applicable, team-led and self-guiding. The intervention is based on an application containing a training module and a self-guiding team-led debrief process. The intervention is tested in a longitudinal study of 50 experiment and 20 control teams from 22 international and Swedish private and public organizations. Results indicate a 15 to 22% increase in team performance. Seven experiment teams (“the second best”), clustered mainly in the high performing third of the sample developed negatively, while the top performing teams developed at sample average. Possible causes and how to identify these “second best” teams are discussed.
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| 88. |
- Runsten, Philip, et al.
(författare)
-
Team Collective Intelligence: Developing and testing a knowledge integration model
-
Annan publikation (övrigt vetenskapligt/konstnärligt)abstract
- Teams, as collectives of individuals, sharing a purpose and goals, and bringing different competences and experiences to the process of working together, will play an increasingly critical role as specialization increases in organizations. In these situations, the teams’ ability of local adaptive knowledge integration can help organizations cope with increasing challenges of complexity. This report develops a definition of team-level collective intelligence and argues that it varies with the team’s ability to integrate their individual knowledge. Based on an integration of the team learning and transactive memory systems literatures, a model of knowledge integration is developed with the team processes of Reflection and Integration interacting with the team emergent states of Representation and Relation. The model is tested on a sample of 50 teams from 22 international and Swedish private and public organizations. All variables of the team capabilities Reflection, Integration, Representation and Relation were significantly related to each other. All variables were also significantly related to team performance, except Expertise location as part of Representation. The Relation variable Psychological safety, and the Representation variables Clear and Whole task were found to mediate the relation of all other variables to team performance. This indicates that integration and reflection behavior of team members relate to performance by 1) developing an advanced, shared and meaningful representation and 2) developing relations that ensure the team of its member’s deeper residing thoughts and ideas.
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| 89. |
- Sandberg, Robert, et al.
(författare)
-
Corporate consulting in product innovation : overcoming the barriers for utilization
- 2003
-
Ingår i: European Journal of Innovation Management. - : Emerald. - 1460-1060. ; 6:2, s. 101-110
-
Tidskriftsartikel (övrigt vetenskapligt/konstnärligt)abstract
- Companies in the business-to-business segment increasingly try to expand their product offerings into customer solutions offerings. This often implies adding value through professional services such as systems integration and business consulting related to the parent organization’s products. The addition of a consultative component to the product business both poses new challenges and provides new possibilities for the product organization’s innovation processes. We argue that corporate consulting units provide a vital source of knowledge for organizations seeking to increase their innovation capacity by learning about and from their customers. The current paper discusses the knowledge created in such consulting business as well as the filters that hinder utilizing this knowledge in the innovation processes of the product-oriented organization.
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| 90. |
- Sandberg, Robert, et al.
(författare)
-
Handling multiple identities in boundary spanning : a study of identity construction in a corporate consulting unit
- 2002
-
Annan publikation (övrigt vetenskapligt/konstnärligt)abstract
- The developments towards what is often called the postindustrial society carry with them a blurring of organizational boundaries. Value is increasingly created in organizational constellations such as joint ventures, corporate consulting units and partnerships crossing traditional firm boundaries. This paper addresses the blurring of firm boundaries from an organizational identity perspective and focuses identity formation and identification in complex boundary spanning organizations. Based on a study of organizational identity in a corporate consulting unit, we explore the constitution and the organization members' handling of multiple identities. The specific constitution of multiple identities in boundary spanning organizations is discussed, and it is concluded, that holographic multiple identities represent an unstable arrangement striving towards a clear identity. The necessity for management to actively manage multiple identities is pointed at, and possible approaches are discussed.
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| 91. |
- Sandberg, Robert, et al.
(författare)
-
Product innovation in a solutions business: Leveraging on corporate consulting
- 2004
-
Ingår i: Collaborative Research in Organizations: Foundations for learning, change, and theoretical development. - Thousand Oaks : SAGE Publications, Inc. - 1412983673 - 9781412983679 - 0761928634 - 9780761928638 ; , s. 300-312
-
Bokkapitel (refereegranskat)abstract
- “We offer customer solutions, not just products” is a common formulation in mission statements of many organizations today. The growing interest in a customer solutions strategy is based on the increasing service content in many organizations’ offerings (Normann, 2001); increased business complexity, privatization, and outsourcing (Davies et al., 2001); and means of moving the business focus from the products to the customers (Hax & Wilde, 1999; Vandermerwe, 2000). In the business-to-business segment, the customer-centric logic of a solutions business is often represented in a stand-alone consulting business. Based on Good (1985), we use the term corporate consulting to designate this type of consulting unit. IBM is often cited as an illustration of a firm that has successfully transformed itself from a provider of hardware-based products to more software-based services (see, e.g., Normann, 2001; Vandermerwe, 2000). The “new” IBM is built around the service organization IBM Global Services, a corporate consultancy in part, which accounts for approximately 40% of IBM's total revenues. More important, the services provided, such as business consulting, information technology (IT) consulting, and outsourcing, are seen as a central mechanism for leveraging the technological capabilities of the parent organization.
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| 92. |
- Sandberg, Robert, et al.
(författare)
-
The three challenges of corporate consulting
- 2003
-
Ingår i: MIT Sloan management review. - : Massachusetts Institute of Technology, Cambridge, MA. - 1532-8937 .- 1532-9194. ; 44:3, s. 59-66
-
Tidskriftsartikel (refereegranskat)abstract
- For many product-oriented companies, establishing a corporate consultancy can be a good first step toward a more solutions-based orientation. As Ericsson, Shell and AT&T, among others, illustrate, the consulting unit can take a number of forms dictated by its key knowledge and its relation to the product businesses' value chain. The challenge is to determine how similar the consulting unit should be to the parent company in identity, mission and structure. Expert corporate consultancies support the product business by exploiting professional knowledge. Their choice of strategy depends on the nature of the ties between the product business and the consultancy. The four types of corporate consultancy - spearhead, expert, integration and know-how - are continuous rather than rigid. Some consultancies switch types as their mission changes. For managers, engaging in a solutions strategy by establishing corporate consultancies means building a conflict into their organization, a conflict between a product-oriented logic and a customer-oriented one.
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| 93. |
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| 94. |
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| 95. |
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| 96. |
- Schilling, Annika, 1976-, et al.
(författare)
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Understanding professionals' reactions to strategic change : the role of threatened professional identities
- 2012
-
Ingår i: Service Industries Journal. - : Informa UK Limited. - 0264-2069 .- 1743-9507. ; 32:8, s. 1229-1245
-
Tidskriftsartikel (refereegranskat)abstract
- This article develops and demonstrates the utility of a framework for understanding professionals' reactions to strategic change in professional service firms as an interplay between a strategic intent, its manifestation in organizational roles and practices and its fit with existing professional identities. The application of the framework with three case studies shows that strategic changes may threaten different aspects of professional identities (self-enhancement, self-continuity and self-distinctiveness) which in turn tends to lead to different kinds of resistance from the professionals (exit, voice for opposition or voice for renegotiation). The article also links these different reactions to the locus of identification of professionals, which may be either ‘local’ or ‘cosmopolitan’.
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| 97. |
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| 98. |
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| 99. |
- Sieweke, J, et al.
(författare)
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The cultural embeddedness of professional service purchasing : A comparative study of German and Swedish companies
- 2014
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Ingår i: Journal of Purchasing and Supply Management. - : Elsevier. - 1478-4092. ; 20:4, s. 273-285
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Tidskriftsartikel (refereegranskat)abstract
- Research on professional service purchasing generally takes a culturally universalistic approach, implicitly assuming the generalizability of research findings and normative models to different cultural contexts. However, research in related disciplines points to the influence of national culture on managers' decisions, thereby questioning the culturally universalistic approach. The purpose of this paper is to explore differences in professional service purchasing in different cultural contexts. Based on a survey of large organizations, we analyze how the purchasing process for a specific type of professional services - management consulting services - is organized in two cultural contexts (i.e. Germany and Sweden). The results indicate that organizations in Germany and Sweden differ in the way they approach key aspects of the purchasing process. These differences are discussed in relation to two central cultural dimensions - uncertainty avoidance and masculinity-femininity - in which Germany and Sweden take very different positions. It is proposed that uncertainty avoidance mainly influences the first steps in the purchasing process (specify, select and contract) whereas masculinity-femininity mainly influences the remaining steps (order, expedite and evaluate). The paper contributes to the purchasing and supply management literature by empirically illustrating differences in purchasing practices in different cultural contexts and developing theory-driven propositions for the influence of national culture on the professional service purchasing process.
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| 100. |
- Stjernberg, Torbjörn, 1946, et al.
(författare)
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Consulting Thought-fully
- 2001
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Ingår i: Managing the Thoughtful Enterprise. Ed by Jan Löwstedt & Bo Hellgren. - Bergen : Fagbokforlaget. - 8276745652
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Bokkapitel (övrigt vetenskapligt/konstnärligt)
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