| 51. |
- Juell-Skielse, Gustaf
(författare)
-
Extended ERP Consulting Competence
- 2007
-
Ingår i: Proceedings of the 4th International Conference on Enterprise Systems, Accounting and Logistics (4th ICESAL 2007).
-
Konferensbidrag (refereegranskat)abstract
- Although Sweden is an early adopter of Enterprise Resource Planning (ERP) and most companies have installed an ERP package, extended ERP is barely used by small and medium sized companies (SMEs). The situation can be described as SMEs use ERP systems as advanced accounting systems. Juell-Skielse (2006) suggests that the low level of adoption is caused by a lack of competence among consulting firms who plays an important role in transferring knowledge about the application and use of extended ERP. They tend to have a technical focus on ERP and rely heavily on the support and maintenance of old installations. Hence, they are caught in a negative spiral where extended ERP knowledge is developed rather slowly. This study investigates the competence levels among ERP consultants focusing on SMEs. The results show that only a few consultants are able to present extended ERP in a homogenous offering and that a majority of the revenues come from licenses as well as support and maintenance of client installations. There is a clear difference between consultants with a process development focus and firms with a system implementation focus. Process developers are bigger in size and have developed delivery capabilities in a larger number of extended ERP areas than system implementers, while the latter receive more of their revenues from maintenance and support of existing installations. A model of the firm as a knowledge system can explain the interaction between consultants and SMEs and how extended ERP competence is developing. The relationship between ERP consultants and SMEs is a promising area of research. This area should be added to Al-Mashari’s research agenda for ERP (2002).
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| 52. |
- Juell-Skielse, Gustaf, et al.
(författare)
-
Goal Model for Open Social e-Services
- 2011
-
Ingår i: eChallenges. - : Paul Cunningham.
-
Konferensbidrag (refereegranskat)abstract
- Demands on public sector to become more open and embrace new possibilities given by ICT are constantly rising. EU as well as OECD are putting high pressure on governments to improve service level for citizens and at the same time lower cost and facilitate democratic processes. The authors have gathered statements from the development of an open social e-service at a Swedish municipality and projected these onto directives regarding open government from authorities. Using goal modelling techniques a goal model for open social e-services has then been created. The model consists of four aspects that have to be taken into consideration when building open social e-services: democracy, professionalism, citizen service and administration. The model has been evaluated by research and practitioners and can facilitate the further development of open e-government in Sweden and possibly in other countries. Examples are requirement specifications for open e-services and guidance for business process modelling for the social service sector.
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| 53. |
- Juell-Skielse, Gustaf, 1964-, et al.
(författare)
-
Implications of ERP as Service
- 2011
-
Konferensbidrag (refereegranskat)abstract
- In this paper we present implications for using and delivering Enterprise Resource Planning as services (ERP-as-a-service). The objective is to construct a framework of opportunities and challenges for users and suppliers of ERP-as-a-service. The framework is based on a combination of literature study and field study and includes approximately 80 implications. New implications, not found in literature, were identified in the field study. Examples of new implications include: more focus on IT-value; simplified phasing of implementation and improved supplier brand. For future research it is suggested that the framework is tested in a larger setting and that implications are prioritized for certain industries and types of business models.
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| 54. |
- Juell-Skielse, Gustaf, et al.
(författare)
-
Improving E-Government through Benefit Analysis and Value Modeling
- 2009
-
Ingår i: 2009 IEEE 33RD INTERNATIONAL COMPUTER SOFTWARE AND APPLICATIONS CONFERENCE, VOL. 1. - New York : IEEE. - 9781424445257 - 9780769537269 ; , s. 332-339
-
Konferensbidrag (refereegranskat)abstract
- Sweden is a precursor in e-government and development of municipal e-services. For example, the Swedish government has announced a national action plan for fast development of e-government using e-services and workflow systems for effective public administration. However, introducing e-government is a complex process including many different actors with different goals: public organizations with a complex combination of economic and non-economic goals, citizens and private organizations with different relations to the public organization, and IT vendors, offering different tools and techniques to develop and maintain e-services. In order to implement a right mix of e-services in the public sector, the benefits and costs of different e-services, and combinations of e-services, for all involved actors need to be investigated. In this paper, two established approaches for value analysis, Peng and Value modeling, are combined. Peng is a participative, bottom-up approach for identifying and estimating benefits and costs for IT-investments, while Value modeling is a top-down approach for analyzing economic viability of an entire net-work of actors. The aim of this paper is to demonstrate the application of the combined approach using a case study from the municipality of Jarfalla, a suburb of Stockholm. The results show that value analysis can be improved by combining these two models. The results also initiated an important discussion in the municipality of Järfalla on how to realize the potential values of a new e-service.
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| 55. |
- Juell-Skielse, Gustaf, 1964-
(författare)
-
Improving Organizational Effectiveness through Standard Application Packages and IT Services
- 2011
-
Doktorsavhandling (övrigt vetenskapligt/konstnärligt)abstract
- Today, the design, use and distribution of standard application packages are changing due to the emergence of service orientation. In the private sector, Enterprise Resource Planning (ERP) systems are extended to include IT services. In the public sector, standard application packages are integrated with IT services which are often referred to as e-Government. E-Government can be extended with mobile technology to add mobility to public processes, so called m-Government. The problem addressed in this thesis is how to improve organizational effectiveness through the use of standard application packages and IT services. The objectives are to: Develop a model for explaining the level of adoption of extended ERP among small and medium sized companies. Identify implications and design patterns of business models for service oriented ERP. Establish principles for the design of local government m-services. Develop a method for benefits evaluation of information systems with integrated services. The thesis contributes with theory for analyzing, explaining and predicting how the use of standard application packages as well as IT services affects organizational effectiveness. To practice, it provides new concepts that can change the perceptions and mental models that IS-professionals, such as management consultants, use in their professional lives. In particular, it provides implications, design principles, a model and a method for the use of services in conjunction with standard application packages in public and private sector organizations. For future research it is suggested to investigate how service orientation affects implementation methods for standard application packages and to investigate the requirements of completely integrated e-Government on e-services, business models and back-office systems.
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| 56. |
- Juell-Skielse, Gustaf, 1964-
(författare)
-
Innovation av kundservice med AI : Att kombinera stora språkmodeller med lokala data
- 2024
-
Rapport (övrigt vetenskapligt/konstnärligt)abstract
- Språkmodeller, såsom Open AI GPT-4, erbjuder nya möjligheter för organisationer att förändra sina verksamheter. Men tekniken är så pass ny att få organisationer har hunnit utforska den närmare och undersöka hur den användas i konkreta tillämpningar. I och med språkmodellers mångsidighet passar det bra för flera aktörer att arbeta tillsammans utan att hamna i en konkurrenssituation. Därför genomfördes en innovationssprint på Techarena Borås av företagen Centiro, Eton Shirts, Netonnet, Hive and Five, och XPRNC tillsammans med Högskolan i Borås och Yrkeshögskolan i Borås. Utgångspunkten var utmaningar i fem kundsituationer: kundservice, produktbeskrivning, produktrekommendation, studievägledning och tonalitet. Resultatet består av fyra demonstratorer med tydliga affärsnyttor som alla bygger på tillämpningar av språkmodeller. I den här rapporten delar vi med oss av arbetsflöden, tekniska arkitekturer, utvärderingar, tekniska val och riktlinjer för att inspirera och visa hur organisationer kan dra nytta av tekniken i sina respektive verksamheter. Vi ser ett behov av fortsatt forskning kring de unika handlingsmöjligheter som språkmodeller erbjuder i olika sammanhang. Vi ser också ett behov av nya processmodeller för att beskriva och analysera de nya handlingsmöjligheterna.
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| 57. |
- Juell-Skielse, Gustaf
(författare)
-
Irrläror frälser oss inte
- 2007
-
Ingår i: Computer Sweden. ; 103:0280-9982, s. 28-
-
Tidskriftsartikel (refereegranskat)
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| 58. |
- Juell-Skielse, Gustaf, et al.
(författare)
-
Is the public motivated to engage in open data innovation?
- 2014
-
Ingår i: Lect. Notes Comput. Sci.. - Berlin, Heidelberg : Springer Berlin Heidelberg. - 9783662444252 - 9783662444269 ; , s. 277-288
-
Konferensbidrag (refereegranskat)abstract
- Governments aim to increase democracy by engaging the public in using open data to develop mobile apps and citizen services. They make information available (open data) and organize innovation contests to stimulate innovation with the goal to make new services available for the public to use. But will the public take on the challenge to both develop and provide services to each other? In this paper we use a case study from public transportation to investigate the motivation for individuals and teams to participate in innovation contests. The results show that the motivation for participating is primarily related to fun and enjoyment. We argue that in order to better meet the goals of open data innovation, governments need to follow through the full service innovation cycle and also care for making citizen coproduction in the execution and monitoring phases fun and enjoyable. Currently there is little chance for participants to make profit on a competitive market so governments need to provide other mechanisms to ensure service provisioning. For future research it is suggested to investigate how the later stages of open data innovation can be supported in order to meet the overall goals of open data innovation.
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| 59. |
- Juell-Skielse, Gustaf, 1964-, et al.
(författare)
-
Measuring the Effects of Using Digital Innovation Contests as Policy Tools : Towards an Assessment Instrument
- 2022
-
Ingår i: ACM International Conference Proceeding Series. - New York, NY, USA : Association for Computing Machinery. - 9781450396356 ; , s. 339-343
-
Konferensbidrag (refereegranskat)abstract
- Contests have emerged as national government policy tools to stimulate digital innovation and drive digital transformation of the public sector. However, few if any studies have delved deeper into measuring the effects of using digital innovation contests as policy tools. This short paper reports intermediate results from a case study of the Swedish Innovation Agency, Vinnova, who has recently organized its first contest to propel digital innovation to alleviate diabetes using sensitive personal data. Case study data was collected from semi-structured interviews, documents and two focus groups and then analyzed thematically. The result consists of seven identified effect categories related to using contests as innovation policy tools at a national level and an assessment instrument consisting of 25 items. The next step of the research project is to validate the assessment tool in use, against a larger sample of respondents from several stakeholders, including other public domains and other types of government agencies. © 2022 Owner/Author.
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| 60. |
- Juell-Skielse, Gustaf, et al.
(författare)
-
Modes of collaboration and expected benefits of inter-organizational E-government initiatives : A multi-case study
- 2017
-
Ingår i: Government Information Quarterly. - : Elsevier. - 0740-624X .- 1872-9517. ; 34:4, s. 578-590
-
Tidskriftsartikel (refereegranskat)abstract
- Collaboration among governmental organizations has been regarded as essential for realizing benefits of e-government investments. Inter-organizational collaboration on e-government can appear in several forms and can aim at varying types of benefits. However, few if any studies have delved deeper into analysis of how chosen forms of collaboration might relate to targeted e-government benefits. This article studies five cases of how contemporary acquisitions and implementations of digital archiving systems have been launched through five modes of collaboration (autonomous, standardization, framework agreement, consortium, and central service organization) among organizations in the Swedish public sector. Our analysis reveals that whereas the target system, digital archive in our case, stays similar, expected benefits vary. The article contributes by elaborating the concept of mode of collaboration that identifies typical benefits justifying a choice of a particular collaboration form on e-government development and describing the five modes in more detail based on a multi-case study. The article also outlines fourteen related propositions of the correlation between the collaboration modes and expected benefits to be verified by further research.
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| 61. |
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| 62. |
- Juell-Skielse, Gustaf, et al.
(författare)
-
New Challenges for e-Government : Value Realization among Independent Actors
- 2010
-
Ingår i: 2010 4th International Conference on Research Challenges in Information Science - Proceedings, RCIS 2010. - : IEEE. - 9781424448401 ; , s. 433-442
-
Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- Sweden is currently ranked as the leading country in e-government readiness, i.e. how ready the country is to take advantage of the opportunities provided by advances in information technology for delivering e-government services to the citizens. However, the level of e-government development is still far from satisfactory, and further investments are constrained by limited government budgets. One reason for the slow pace of e-government development is the complex mix of actors involved in the public sector, and the lack of understanding how e-government investments are increasing value for the network of actors as a whole. Therefore, there is a need for new approaches estimating values of e-government initiatives in a network of public actors and citizens. This will facilitate prioritization among e-government initiatives, in order to choose initiatives that are the most beneficial for a society as a whole. In this paper, we present such an approach in which we combine two established methods for value analysis, Peng and Value modeling. The combined approach is applied on a Swedish e-government initiative on municipal level including several e-services. The result from the case study shows that the benefits of the egovernment initiative are unevenly distributed among involved actors, it is unevenly distributed between different e-services, and investment costs are primarily carried by one of the actors. We believe that such situation can slow down the future development of egovernment, but the knowledge given by the value analysis approach is important for managing a successful e-government strategy.
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| 63. |
- Juell-Skielse, Gustaf, et al.
(författare)
-
Nya affärsmodeller för affärssystemen
- 2010
-
Ingår i: CIO Sweden. - : International Data Group. - 1651-3118. ; :2010-10-14
-
Tidskriftsartikel (refereegranskat)abstract
- Affärsmodellerna för it befinner sig i ständig förändring. För att stå sig i konkurrensen, hålla uppe lönsamheten och möta kundernas behov satsar många it-leverantörer på nya betalnings-, leverans- och licensmodeller. Dessa förändringar sprider sig sedan som ringar på vattnet till andra aktörer, vilka svarar med att förändra även sina affärsmodeller, vilket i sin tur får nya konsekvenser. Och så vidare. Generellt tenderar förändringstakten att öka om kundernas behov är dynamiska och det finns flera alternativa lösningar. Medan den dämpas om varor, tjänster och relationen mellan aktörerna är komplexa. Allt detta gäller inte minst det som ibland brukar ses som företagets hjärta - affärssystemet - och alla de aktörer som är knutna till dess affärsmodell.
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| 64. |
- Juell-Skielse, Gustaf
(författare)
-
Pictures and Positioning in Mobile Complaint and Problem Management
- 2008
-
Ingår i: mLife 2008.
-
Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- Complaint and problem management is a good starting point for m-government since it is a process shared among several municipal committees and with a high number of cases relative to other municipal operations. By using the integrated functions of a cellular phone, problem reporting could be made very easy and carried out where and when needed. The problem could then be effectively managed by the municipality using the latest work flow and case handling techniques. The use of location information could also automatically inform the citizen and the company about complaints and problems already reported, for example by the use of interactive maps. However, although mobile content services are frequently used by a high number of Swedish citizens, acceptance of municipal m-services is still an obstacle. The available municipal Swedish infrastructure is designed for e-services and not fully suited for delivering m-services using contemporary mobile telephones. In addition, complaints and problems are primarily reported by elderly people with less experience in using the integrated functions of their cellular telephones.
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| 65. |
- Juell-Skielse, Gustaf
(författare)
-
Service Oriented Business Models for ERP
- 2008
-
Ingår i: Nationella workshopen för utveckling och användning av affärssystem i privat och offentlig sektor. - : Jan Lindvall.
-
Konferensbidrag (övrigt vetenskapligt/konstnärligt)
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| 66. |
- Juell-Skielse, Gustaf
(författare)
-
Teknis under tiden
- 2010
-
Ingår i: Kungliga Maskinsektionen 100 år. - : Kungliga Maskinsektionen, THS. - 9789163373954
-
Bokkapitel (övrigt vetenskapligt/konstnärligt)
|
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| 67. |
- Juell-Skielse, Gustaf, et al.
(författare)
-
Towards Service Automation in Public Organizations
- 2022. - 1
-
Ingår i: Service Automation in the Public Sector. - Cham : Springer. - 9783030926434 - 9783030926441 ; , s. 3-10
-
Bokkapitel (refereegranskat)abstract
- This title aims at presenting the latest advancements and findings from research on service automation in public sector organizations. The authors of the chapters use a mix of social- and technical approaches to increase our understanding of public service automation. The chapters present and discuss the conceptualization of automation of service in public organizations, empirical examples of automation applications in public organizations, and implementation challenges that can arise from public sector service automation. The overall ambition is to aid and inspire researchers and practitioners to advance their knowledge on service automation in public organizations, as well as to provide a foundation for policy development and future research. In this introductory chapter, we give a brief overview of the included chapters. We then synthesize a set of gaps in the current understanding of service automation in public organizations and provide suggestions for future research. We conclude that there is a continued need to observe and learn from empirical examples and a want for more critical studies on the social- and societal consequences of increased service automation in public organizations.
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| 68. |
- Juell-Skielse, Gustaf, 1964-, et al.
(författare)
-
VAMEE : A Value Aware Method for Evaluating Inclusive E-Government Initiatives
- 2011
-
Ingår i: The Practice of Enterprise Modeling. - Heidelberg : Springer. - 9783642248481 ; , s. 97-111
-
Bokkapitel (refereegranskat)abstract
- The growing use of ICT solutions for improving the public sector has created a need for valuating e-government initiatives. A number of methods for this purpose have been developed, but they are typically restricted to analyzing the benefits and costs of only one single actor. There is, therefore, a need for methods that take a broader view and take into account entire networks of actors. This paper proposes a novel method, called VAMEE, the purpose of which is to produce a well-grounded and easily understandable valuation of an e-government initiative that takes into consideration the benefits, costs, and interrelationships of all actors concerned. The basis of the proposed method is a combination of enterprise modeling techniques, in particular goal modeling and value modeling, with an established method for cost benefit analysis (i.e. Peng). VAMEE is designed to be inclusive, easily understandable, and visual. These properties of the method will support accurate and unbiased valuations as well as improved innovation in the development of e-government initiatives.
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| 69. |
- Kalantar, Seyed Hossein, et al.
(författare)
-
On the Use of Social Healthcare Networks in Iran Addressing Cardiovascular Diseases
- 2012
-
Ingår i: Proceedings of the IADIS International Conference e-Health 2012. - 9789728939700
-
Konferensbidrag (refereegranskat)abstract
- Since the demand for healthcare services increasingly surpasses supply, it is important for the industry to increase its efficiency and give people innovative resources to manage their wellness. Information Technology (IT) has become a critical factor in improving operational efficiency, achieving better quality, and providing innovative care solutions. One of these innovations is the application of Social Healthcare Networks (SHNs) which facilitate communication, collaboration, and information sharing in the healthcare sector. This paper explores potential use of SHNs in Iran to address cardiovascular diseases since these are among the main causes of mortality in the country. Properties, characteristics, and different aspects of current SHNs were studied and a survey was conducted among potential users of these networks in Iran. The survey results revealed that 75% of participants have not used any Persian healthcare websites or found them in poor quality. Moreover, 66% of them expressed their interest in sharing and discussing health related issues. This indicates that this area is mostly an untouched and therefore there are excellent opportunities for players to invest in Iranian healthcare networks. In addition, this study classifies, quantifies, and ranks the preferences that Iranian users want to see in sites dealing with cardiovascular diseases. 80% of the participants considered prevention as the most important content. The study also shows that tracking, monitoring, calculating, and recording personal health, as well as sharing, and exchanging facilities which operate in a secure mode and conserve their privacy are the most attractive features they would want in cardiovascular SHNs.
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| 70. |
- Khisro, Jwan
(författare)
-
Transformation of business collaboration in a digital age : Towards a multi-relation perspective
- 2019
-
Licentiatavhandling (övrigt vetenskapligt/konstnärligt)abstract
- The process of digitalisation is progressively transforming the way business is carried out and how enterprises collaborate. In this digital age, characterised by collaborations among a larger community of suppliers, customers, employees, and governments, all partners need to understand avariety of relations and how digitalisation transforms them. However, it is difficult to understand the multitude of unclear or even unknown relations generated by re-coordinating different types of relations in this digital age. Accordingly, this thesis contributes to the understanding of the transformation of business collaboration by exploring how collaboration can be understood in a digital age. The theoretical concepts involved collaboration, enterprise architecture, enterprise interoperability, and boundary object. These concepts enabled digging deeper into the complexity of sharing and aligning social and cultural worlds between communities of practice. The methodology employed was hermeneutics, which was suitable for understanding human activities. The study object concerned national development of data hubs for the electricity market in Denmark and Sweden, which replaced an old way of communicating point to point between companies. This was implemented in order to coordinate and manage data transactions between grid companies and electricity suppliers. The results indicated that digitalisation tends to increase the ability to manage collaboration and even closer relations among partners by clearly identifying every partner role and responsibility. Further, business collaboration appeared to transform from a traditional collaboration to a multi-relation collaboration that addressed digital age demands more comprehensively.
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| 71. |
- Lönn, Carl-Mikael, et al.
(författare)
-
Configurable Process Models for the Swedish Public Sector
- 2012
-
Ingår i: Advanced Information Systems Engineering. - Cham : Springer Berlin/Heidelberg. - 9783642310942 - 9783642310959 ; , s. 190-205
-
Konferensbidrag (refereegranskat)abstract
- Process orientation and e-services have become essential in revitalizing local government. Although most municipalities oer similar services there is little reuse of e-services or underlying process models among municipalities. Congurable process models represent a promis- ing solution to this challenge by integrating numerous variations of a process in one general model. In this study, design science is used to de- velop a congurable process model to capture the variability of a num- ber of dierent processes. The results include a validated congurable process model for social services, a benets analysis and directions for future development. Although the results are perceived useful by munic- ipal ocials, there are several challenges to be met before the benets of congurable process models are fully utilized.
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| 72. |
- Lönn, Carl-Mikael, 1980-, et al.
(författare)
-
Modes of Collaboration for Realizing E-government Benefits
- 2016
-
Ingår i: 2016 49th Hawaii International Conference on System Sciences (HICSS 2016). - Piscataway, NJ : IEEE Communications Society. - 9780769556703 ; , s. 3031-3040
-
Konferensbidrag (refereegranskat)abstract
- Collaboration among governmental organizations has been regarded as essential for realizing benefits of e-government investments. Inter-organizational collaboration on e-government can take several forms and can produce varying types of political, organizational, and technological benefits. However, few if any studies have delved deeper into analysis of how chosen modes of collaboration might relate to targeted e-government benefits. This paper studies multiple cases of how contemporary acquisitions and implementations of digital archiving systems have been launched through varying modes of collaboration among Swedish government agencies and municipalities. Our analysis reveals that whereas the target system, digital archive, is the same in all of the studied cases, the expected benefits varies. The article contributes by explaining how selected modes of collaboration in e-government may impact on the particular types of expected benefits.
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| 73. |
- Lönn, Carl-Mikael, et al.
(författare)
-
Modes of Collaboration for Realizing eGovernment Benefits
- 2015
-
Ingår i: Proceedings of the 38th Information Systems Research Seminar in Scandinavia (IRIS 38). - : IEEE. - 9789526209173
-
Konferensbidrag (refereegranskat)abstract
- Collaboration among governmental organizations has been regarded as essential for realizing benefits of eGovernment investments. Interorganizational collaboration on eGovernment can take several forms. As well, eGovernment initiatives can produce varying types of political, organizational, and technological benefits. However, few if any studies have delved deeper into analysis of how chosen modes of collaboration might relate to targeted eGovernment benefits. This paper studies multiple cases of how contemporary acquisitions and implementations of electronic archiving systems have been launched through varying modes of collaboration among Swedish governmental agencies and municipalities. Our analysis revealed that whereas the target system, e-archiving, is the same in all of the studied cases, the pursued benefits vary. The article contributes by initial theorizing for understanding how selected modes of collaboration on eGovernment may impact on the particular types of benefits to be realized.
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| 74. |
- Magnusson, Johan, et al.
(författare)
-
Incumbents and Challengers : Conflicting Institutional Logics in SaaS ERP Business Models
- 2012
-
Ingår i: Journal of Service Science and Management. - : Scientific Research Publishing, Inc.. - 1940-9893 .- 1940-9907. ; 5:1, s. 70-76
-
Tidskriftsartikel (refereegranskat)abstract
- With a shift in the architecture for the design and delivery of information systems (IS), new business models are emerging. Professional analysts predict that by the end of 2012, a majority of all enterprise-wide information systems will be delivered by a business model dominated by services rather than by on-site installations. This paper reports on a research project conducted between 2009 and 2011 that involved case studies of Enterprise Resource Planning (ERP) systems delivered according to a Software as a Service (SaaS) logic. Using a business model ontology, 10 case studies in the Swedish ERP market were conducted and analyzed. After constructing generic business models that explain two types of vendors in the market—the Incumbents (the traditional ERP vendors) and the Challengers (the new SaaS ERP vendors)—a discussion follows, based on institutional logic, which examines how these two groups of vendors adapt the dominant institutional logic. As the results show, both vendor groups hybridize their business models using the other’s institutional logic. At the same time, the vendors differentiate themselves as they try to establish the dominance of their own logic.
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| 75. |
- Magnusson, Johan, 1976, et al.
(författare)
-
Incumbents and Challengers: Conflicting Institutional Logics in SaaS ERP Business Models
- 2012
-
Ingår i: Journal of Service Science and Management. - 1940-9893. ; 5:1
-
Tidskriftsartikel (refereegranskat)abstract
- With a shift in architecture for information systems (IS) design and delivery, new business models are emerging. Professional analysts predict that by the end of 2012, a majority of all enterprise wide information systems will be delivered according to a business model dominated by services rather than on-premise installations. This paper reports from a research project conducted between 2009 and 2011, involving case studies of Enterprise Resource Planning (ERP) systems delivered according to a Software as a Service (SaaS) logic. A total of 21 cases involving 20 actors on the ERP market were conducted and analyzed through business model ontology. After constructing generic business models to explain two different types of vendors found in the market (the incumbent (traditional ERP vendor) and the challenger (new, solely SaaS ERP vendor)), a discussion based on institutional logic examines how the vendors adopt to dominating institutional logic. As the results show, both types of vendors can be seen as legitimating elements of their business models through the other party’s institutional logic, while at the same time differentiating itself in trying to establish their own logic as dominating in the field.
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| 76. |
- Müller, Sven, et al.
(författare)
-
Municipal benefits of a mobile government solution : A study of the Swedish cases
- 2014
-
Konferensbidrag (refereegranskat)abstract
- Mobile government (m-government) provides a high potential to facilitate internal work processes, improve the quality of service, and increase performance of organizations in the public sector. However, only a few investigations have been conducted to explore this research area. And we lack of knowledge of evaluating the value and benefits of m-government solutions. In the paper, we identify and analyse the benefits of a mobile government solution for problem and complaint management by adopting the PENG model. Data are collected from case studies of two municipalities in Sweden. We perform thematic analysis of the data. The results reveal two main benefits of the m-government solution. Firstly, it helps the municipalities to enhance their innovative appearance and increase transparency in administration, which result in an improved social image. Secondly, the solution provides a number of benefits that have an impact on the municipalities and citizens. In particular, these benefits include an improved quality of public service, reduced costs and improved democracy. Moreover, we summarize the strengths and weaknesses of the PENG model that arises in the study. This paper contributes knowledge to the research of mobile government and increases the understanding of benefit analysis of mobile solutions for public organizations.
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| 77. |
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| 78. |
|
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| 79. |
-
Service Automation in the Public Sector : Concepts, Empirical Examples and Challenges
- 2022. - 1
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Samlingsverk (redaktörskap) (refereegranskat)abstract
- This edited volume highlights the latest advances in and findings from research on service automation in public sector organizations. The contributing authors use a mix of social and technological approaches to increase readers’ understanding of public service automation. The respective chapters discuss the automation of services in public organizations from a conceptual standpoint, present empirical examples of automation applications in public organizations, and consider the implementation-related challenges that can arise. The book’s overall goal is to aid and inspire researchers and practitioners to expand their knowledge of service automation in public organizations, while also providing a foundation for policy development and future research. Following a brief introductory chapter, the book addresses major gaps in our current understanding of service automation in public organizations, and provides suggestions for future research. Moreover, it argues that there is a continued need to observe and learn from empirical examples, and a need for more critical studies on the social and societal consequences of increased service automation in public organizations.
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| 80. |
- Snygg, Joakim, et al.
(författare)
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Problem management of business-critical systems in literature : a review and viable systems analysis
- 2016
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Ingår i: International Journal of Business Continuity and Risk Management (IJBCRM). - 1758-2164 .- 1758-2172. ; 6:3, s. 238-256
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Tidskriftsartikel (refereegranskat)abstract
- Problem management of business-critical systems has over the last few decades grown into a topic of great importance for business continuity. This is due to the increased use of critical systems both in private and public sectors: assets of great value, organisational viability and even people’s lives can be put in jeopardy due to poor management of malfunctioning software. Hence, understanding what influences critical software problem management is important. Even so, studies of the human side of this topic are sparse. In this article, a literature review to identify main socio-technical issues in managing critical software problems is presented. We can see from the results that factors influencing software problem management of business critical systems can be grouped into four themes: reliability in operations, fault detection, system recovery and change requests. By taking a socio-technical viewpoint, we outline some complex challenges and deepen our understanding of the factors involved.
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| 81. |
- Susha, Iryna, 1986-, et al.
(författare)
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Open Data Research in the Nordic Region : Towards a Scandinavian Approach?
- 2016
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Ingår i: Electronic Government. - Cham : Springer. - 9783319444208 - 9783319444215 ; , s. 61-73
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Konferensbidrag (refereegranskat)abstract
- Since 2009 open data has been growing into a specialized research area, including in the Nordic countries. Historically Information Systems research from this region has managed to develop a distinct identity on the international research arena. Hence, the expectation is that also in the context of open data there exists room for unique contributions of Nordic researchers. However, no systematic overview exists yet of the open data research conducted in these countries or of the emerging research community. This paper, therefore, aims to fill this gap by conducting a comprehensive literature review. Our study focuses on the following aspects: (1) which perspectives and topics are exam- ined and (2) which empirical settings and methods are applied in Nordic open data research. Finding answers to these questions will enable us to propose a future research agenda and thereby stimulate debate in the Nordic open data research community.
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| 82. |
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| 83. |
- Uppström, Elin, 1981-
(författare)
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Designing, Theorizing, and Reflecting on Information Systems Artifacts and Value Co-Creation in e-Government
- 2017
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Doktorsavhandling (övrigt vetenskapligt/konstnärligt)abstract
- E-government services in the form of information systems (IS) artifacts create a new arena for co-creation that governments aim to leverage. Design of and knowledge about IS artifacts in value co-creation in e-government can thereby be considered valuable for the future development of e-government. How IS artifacts are used in value co-creation and co-destruction and how the artifacts are developed is however not well understood.This thesis addresses the problem of how to design for and understand value co-creation in e-government. To address the problem stated, three research questions are posed. (i) How can IS artifacts be designed to enable value co-creation in e-government and what aspects can inhibit value being co-created through the designed artifacts? (ii) How can boundary object theory facilitate the understanding of IS artifacts used in value co-creation and co-destruction in e-government? (iii) How can retrospectives in design science contribute to research on value co-creation in e-government?Two artifacts in the form of instantiations are designed and evaluated. Design science research methodology is used in two different projects at Swedish municipalities. Secondary analysis is used to identify aspects that inhibit value being co-created through the designed IS artifacts. From these inhibitors, core aspects for public value co-creation are derived. Thereafter, this thesis delves further into how IS artifacts are used in collaborations between citizens, private businesses, and government agencies in order to co-create value. Two case studies are carried out at Swedish government agencies and sociomaterial boundary object theory is used to enhance understanding. The thesis research process ends with a retrospective evaluation of the performed research, using critical realism as its philosophical foundation and guidance.The result includes one configurable process model that enables value co-creation by facilitating shared understanding between collaborating parties; one mobile service that enables value co-creation through citizen sourcing; aspects that inhibit the realization of co-created value; and four core aspects that need to be considered when designing artifacts for value co-creation. That IS artifacts can be regarded as boundary objects when you aim to study and understand value co-creation and co-destruction between communities in e-government. Descriptions of how IS artifacts, viewed as sociomaterial boundary objects, are used in value co-creation processes between governments, citizens, and businesses and outcomes in terms of value co-creation and co-destruction. The benefit of performing critical realism-guided retrospectives in design science in order to complement prescriptive knowledge with explanatory and critical knowledge is motivated. It is showed that the design of artifacts generates knowledge through the design efforts, regardless of whether they also yield utility.This thesis contributes to e-government research and practice with knowledge on how to design artifacts that enable value co-creation. Establishes sociomaterial boundary object theory as a theoretical lens that offers a tool to evaluate and design IS artifacts that enable value co-creation and with knowledge on how IS artifacts are used in value co-creation. The thesis also motivates the usefulness of retrospective evaluation in design science. Suggestions for future research include further developing design science retrospectives.
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| 84. |
- Winge, Monica, et al.
(författare)
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Implications of Single Point of Contact : municipal case studies
- 2014
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Ingår i: DSV writers hut. - Stockholm : Department of Computer and Systems Sciences, Stockholm University. - 9789163774577
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Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- As more public organizations aim to move to the stage of transformational Government, the need for ‘single point of contact” increases dramatically on local, regional and national government levels. This paper contributes to literature by reporting the findings from three case studies of Swedish local government who has reached, or intend to reach, the transformational stage of e-Government. Using a grounded theory approach, information about the municipalities was collected and analyzed from the perspective of goals, implications and change management. The paper reports on the opportunities aimed for and experienced by the municipalities as well as the organization-al, technical and legal challenges faced by them. Finally we make five prop-ositions, based on the learning from the case studies, on how to manage changes related to implementing single point of contact in local government.
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| 85. |
- Wohed, Petia, et al.
(författare)
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Business Process Management for Open E-Services in Local Government Experience Report
- 2011
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Ingår i: Enterprise, Business-Process and Information Systems Modeling. - Berlin, Heidelberg : Springer Berlin Heidelberg. - 9783642217586
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Konferensbidrag (refereegranskat)abstract
- E-government has become one of the most prominent means to reform the public sector. Building e-government embraces a variety of efforts both at a centralised level, (e.g. the integration of and communication between systems across different agencies, domains and geographies), and at local levels such as the development of e-services for the provision of 24/7 public sector agencies. In this paper, we report on the results of a project aimed to develop e-services as a part of the e-government initiative in Sweden. The project was carried out at the elderly and handicapped unit at one municipality. The e-services considered in the project were also intended to open up the underlying social services and are, therefore, referred to as open e-services. We discuss the results of the development of one such e-service as a proof-of concept solution for which a business process management system is used. We present the solution and explain the features of using a business process management system as a back-end system.
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