| 1. |
|
|
| 2. |
|
|
| 3. |
- Skålén, Per, 1972-, et al.
(författare)
-
Public Service Innovation : A Public Service dominant logic view
- 2016
-
Ingår i: WHAT'S AHEAD IN SERVICE RESEARCH?. - Neapel, Italien : UNIV NAPLES FEDERICO II, DEPT ECON MGMT & INST. - 9791220013840 ; , s. 756-770
-
Konferensbidrag (refereegranskat)abstract
- The paper departs from research on Public Service Dominant Logic (PSDL) to advance a framework of service innovation for the public sector. It continues the incorporation of Service-Dominant Logic (SDL) concepts that has been initiated by PSDL research to the public management domain, in particular the notions of resource integration and value propositions is incorporated to PSDL, and builds a conceptual framework of Public Service Innovation (PSI). This framework consist of three resource integration processes, users value creation in use, users and personnel's' value cocreation in direct interaction and internal value facilitation, and suggest that these three processes contribute to service innovation by integrating resources into value propositions. Through an empirical study of primary care the paper finds that the framework describes how PSI is conducted in practice in the public management domain. The paper contributes to articulate a PSDL-based service innovation framework. It also contributes by grounding this framework in an empirical study. In addition, it contributes by elaborating PSDL in such a way that may be drawn on to study public service innovation.
|
|
| 4. |
|
|
| 5. |
- Bergkvist, Linda, 1979-
(författare)
-
A Conceptual Framework for Studying the Successful Outcome of the IS Outsourcing Process from a Relationship Perspective
- 2008
-
Licentiatavhandling (övrigt vetenskapligt/konstnärligt)abstract
- This thesis has its point of departure in the identified knowledge gap, which includes the importance of the information systems (IS) outsourcing relationship for studying the success of IS outsourcing. This research study, therefore, is structured with the belief that the disregard of the client-IS supplier relationship when studying IS outsourcing is paradoxical. Paradoxical since the impact of the relationship on the overall IS outsourcing can make the difference between success, less success and even failure. In contrast to the majority of prior research, which has focused IS outsourcing in its entirety, this research study percieves IS outsourcing as a process. Because prior research shows that the success or failure of IS outsourcing is connected to its implementation, this thesis focuses the post-contract stage of the IS outsourcing. The purpose chosen and addressed is to develop a conceptual framework for describing and explaining the degree of successful outcome of the IS outsourcing process using a relationship perspective. To approach this purpose, a literature review study is conducted. The literature review study includes the integration of three theoretical fields: IS, interorganisational business relationships and IS outsourcing. The knowledge domains of particular interest are 'strategies, approaches and frameworks for the IS life cycle', 'the interaction approach' and 'IS outsourcing success'. The purpose is focused through the identification of key conditions, dimensions and interrelations among dimensions. These identified elements, constituting the core elements of the conceptual framework, are a result of the conducted literature review study. The key conditions are identified according to their influence on the degree of successful outcome of the IS outsourcing process from a relationship perspective. Due to the large amount of key conditions identified, they are categorised into nine dimensions: Atmosphere, Behaviour, Contract, Environment, Interatction, IS, Management, Organisation and Outcome. The identified interrelations among these dimensions are fruitful since they provide insights and a favourable point of departure for studying the degree of successful outcome of IS outsourcing processes. The main contribution of this thesis is the conceptual framework for the IS outsourcing process. The key conditions, dimensions and interrelations constitute the conceptual framework as a result of their potential for describing and explaining the degree of successful outcome of the IS outsourcing process from a relationship perspective. The application of the conceptual framework provides managers with core elements to be considered during IS outsourcing decision-making and subsequent design of IS outsourcing. Its usage, moreover, is believed to support managers during the operationalisation of the post-contract stage of IS outsourcing processes. Finally, the conceptual framework is a fruitful 'tool' for future empirical research. Fruitful in the sense that it can provide useful and important insights into how different key conditions infuence the degree of successful outcome of IS outsourcing processes and how these key conditions are interrelated.
|
|
| 6. |
- Bergkvist, Linda, Assistant professor, 1979-, et al.
(författare)
-
Co-design av smartphoneapplikation i användningsmiljö : en studie inom ramen för projektet DigitalWell Research och innovationscaset Att hitta rätt
- 2021
-
Rapport (populärvet., debatt m.m.)abstract
- Inom ramen för innovationscaset Att hitta rätt och forskningsprojektet DigitalWell Research genomfördes forskningsstudien Co-design av smartphoneapplikation i användningsmiljö. Det primära syftet var att undersöka hur co-design för mobila applikationer kan bedrivas i användningsmiljöer. Den här rapporten fokuserar på det sekundära syftet med studien vilket var att tydliggöra behovs- och kravbilden över en digital tjänst för att hitta rätt på Centralsjukhuset i Karlstad (CSK). Data samlades in genom att medborgare bjöds in att interagera med och samskapa en prototyp av en navigationsapplikation, medan de tog sig fram till olika platser på CSK. Totalt deltog 36 personer. I den här rapporten presenteras de kravområden för en navigationsapplikation i inomhusmiljöer som identifierats. Rapporten presenterar också de svårigheter och problem med att hitta rätt i sjukhusmiljön som samlades in under studien, liksom viktiga aspekter att beakta vid ett införande av en navigationsapplikation i en sjukhusmiljö.
|
|
| 7. |
|
|
| 8. |
- Bergkvist, Linda, 1979-
(författare)
-
Conditions Influencing Client-IS Supplier Interactions During IS Outsourcing
- 2011
-
Ingår i: Information Systems Development. - New York : Springer. - 9781441996459 ; , s. 125-136
-
Bokkapitel (refereegranskat)abstract
- The extent of outsourcing information systems (IS) activities has been significant and the trend seems likely to continue in the foreseeable future. IS outsourcing relationships bring challenges that need to be understood and managed. The client–IS supplier relationship as such is one of the less frequently examined topics in IS outsourcing research. This paper contributes to the IS outsourcing relationship literature by describing conditions influencing client–IS supplier interactions during IS outsourcing. The paper sets out from the interaction approach as it contributes new insights to IS outsourcing relationships. The interaction approach is complemented with elements to increase the description of IS outsourcing relationship interactions. The elements are composed of viewing the client firm and the IS supplier firm as being comprised of business, process and IS level and the dimensions contract and management. The conditions influencing client–IS supplier interactions are presented in the form of a conceptual framework which when adopted can contribute to a better understanding of the features of IS outsourcing relationships and facilitate for firms in their decision-making of IS outsourcing.
|
|
| 9. |
|
|
| 10. |
|
|
| 11. |
- Bergkvist, Linda, 1979-, et al.
(författare)
-
Evaluate Motivational Factors Involved at Different Stages in an IS Outsourcing Decision Process
- 2007
-
Ingår i: Electronic Journal of Information Systems Evaluation. - : Academic Conferences and Publishing Internatinal. - 1566-6379. ; 9:1, s. 22-30
-
Tidskriftsartikel (refereegranskat)abstract
- This study evaluates factors involved at different stages in an IS outsourcing decision process. From a theoretical perspective, the motivation for IS outsourcing is often described as a result of three factors: cost reduction, access to technological expertise and focus on core competence. The aim of this paper is to evaluate motivational factors in an outsourcing decision process. The study uses a literature review and a retrospective case study of an outsourcing project in a large Swedish organization. The idea is to evaluate if there are different factors involved at different stages in an IS outsourcing decision process. It has been found that the cost perspective is often used as a way of motivating the start of the process as well as the result of the process. However, during different stages other factors are involved. The results, based upon the case study, show that the size and reputation of the provider as well as thoughts about the providers ability to deliver required capability is more important than cost reduction. It can be argued that the impact of IS outsourcing on performance and value of an organizations IS function can be both positive and negative. To minimize the odds of a negative result, this paper contributes with an evaluation of motivational factors involved at different stages in an IS outsourcing decision process. If they are duly addressed, the chances of a successful IS outsourcing process will improve significantly
|
|
| 12. |
|
|
| 13. |
- Bergkvist, Linda, Assistant professor, 1979-, et al.
(författare)
-
Redesigning Professional Development on Digital Transformation Using Andragogy as a Theoretical Lens
- 2023
-
Ingår i: Proceedings of the 22nd European Conference on e-Learning - ECEL 2023. - : Academic Conferences and Publishing International Limited. - 9781914587900 - 9781914587917 ; , s. 25-32, s. 25-32
-
Konferensbidrag (refereegranskat)abstract
- Regarding the ongoing digitalisation in the knowledge society, professional development seems more crucial than ever. The need for upskilling and reskilling is described as continuous lifelong learning, which must be combined and synchronised with the life of full-time working learners. Content, pedagogical models and instructional design in university courses are often created for students in Bachelor's and Master's programs instead of tailored for adults working full-time. This study describes and discusses andragogy as a potential knowledge base for redesigning professional development courses on digital transformation. Evaluations from two instances of a course for professionals on digital transformation showed that the course participants overall are satisfied with the course. However, only a few course participants take the exam to get credits. Therefore, the research question that guided this study was, "What redesign options for increased pass rates and learner satisfaction in professional development for adult learners can be identified using andragogy as a theoretical lens?" The course is on distance and contains four modules with synchronous and asynchronous learning activities, resulting in five European Credit Transfer System (ECTS). The empirical material consisted of course participants' check-in presentation before the course started, mid-term evaluation, final evaluations, and a learning diary containing 58 entries. The data was deductively analysed using the theory of andragogy as an analytical lens. The findings imply that instructors should put effort into how different parts of the course are connected, supporting learners' need to know. Further, to enhance the course participants' prior experience as a resource for learning by adding learning activities, they exchange experiences and examples with each other, adding to their learning process and networking. The pedagogic parts of understanding the theoretical course material could be split into pieces through exercises where the participants apply conceptual models and concepts to real-situation problems. The learning diary could help the participants align the new knowledge with their prior knowledge with a focus on professional roles and work situations. The identified redesign options create opportunities to increase pedagogical parts like readiness, orientation, and motivation to learn according to the current higher education system.
|
|
| 14. |
|
|
| 15. |
|
|
| 16. |
- Bergkvist, Linda, 1979-
(författare)
-
Towards a Framework for Relational-Oriented Management of Information Systems Outsourcing : Key Conditions Connected to Actors, Relationships and Process
- 2014
-
Doktorsavhandling (övrigt vetenskapligt/konstnärligt)abstract
- Currently, client and supplier firms are struggling with how they can make their information systems (IS) outsourcing engagements more valuable. This research points to the importance of successful practice and outcome in IS outsourcing for achieving engagements of value. To enhance the understanding of IS outsourcing over time, a process perspective is applied. Further, this research is based on the contention that IS outsourcing is more likely to be successful if challenges are managed in a proactive manner and with a relationship perspective. Thus, understanding challenges in IS outsourcing requires a symmetric view on client and supplier.The thesis is based on two studies presented as three steps of research: development, validation and reconsideration of a conceptual framework. The licentiate study centred on the step of development whereas the present doctoral study has a focus on the steps of validation and reconsideration. The purpose of this study includes investigating how the management of successful practice and outcome in IS outsourcing can be enabled. To address the purpose, the IS outsourcing process is studied in a client–supplier relationship. This includes that different actor perspectives, including strategic, operative, and systems, are considered for a better understanding of the practice of IS outsourcing, the challenges, and how different actors convey successful IS outsourcing.The thesis contributes a framework for relational-oriented management of IS outsourcing, which provides the structure for understanding what needs to be managed in terms of key conditions, when and how in connection to actors, relationships, and process. Theoretical propositions, enhancing the understanding of the complexity of IS outsourcing as well as the number of challenges involved, are also presented. In brief, these propositions relate to the circumstance that IS outsourcing requires management on different levels and with different kinds of results in mind.
|
|
| 17. |
- Brodén, Karin, 1963-, et al.
(författare)
-
Redesigning Technology-Enhanced Professional Development to Facilitate Lifelong Learning
- 2023
-
Ingår i: ICERI2023 Proceedings. - Sevilla : IATED. - 9788409559428 ; , s. 604-611
-
Konferensbidrag (refereegranskat)abstract
- Professional development is more crucial than ever, especially in supporting ongoing digitalisation in the knowledge society. The need for upskilling and reskilling is described as continuous lifelong learning, which must be combined and synchronised with the lives of full-time working learners. Content, pedagogical models and instructional design in university courses are often centred on students in their early twenties with little to no work experience instead of tailored for experienced professionals working full-time. One such course is the foundation for this study: a course on digitalisation and digital transformation targeting professionals with at least two years of work experience in digital transformation. Therefore, the research question that guided this study was: "How can a distance course for professionals be redesigned to facilitate lifelong learning?" The redesign aims to increase satisfaction with the course and the number of participants taking their exams. The course contains four modules with synchronous and asynchronous learning activities, resulting in 5 ECTS credits (the European Credit Transfer System). The analysed empirical material consists of course participants' check-in presentation before the course started, mid-term evaluation, final evaluation, and a learning diary containing 58 entries. The empirical material was inductively and iteratively analysed following the main steps of thematic analysis. Two of the researchers conducted the first steps of the analysis individually. The following steps were a joint coding procedure to reach a consensus. This part of the analysis included several discussions with the other researchers. The inductive analysis identified 70 initial codes that reflected issues related to course design, learning activities, course information, and instructions. The initial codes were clustered into seventeen more abstract themes based on similarities. The themes related to strengths and weaknesses/challenges with the course. The strengths were analysed as, among others, discussions with course participants in other domains, recordings introducing scientific articles, focused and direct instructions on the learning management system (LMS), and the course is held online at the same weekly time. Perceived challenges were, for example, reading scientific articles and understanding and transferring the content to their work situation, lack of correspondence among the modules, not all modules being published simultaneously on the LMS, and the general problem of mixing work and studies. Despite that, the material showed satisfied course participants, where only a few ended the course by taking the exam to get their credits, which is one of academia’s ways to quantify learning. Based on the data analysis, course and learning activities will be redesigned and developed to be tested and evaluated in a forthcoming course instance in autumn 2023.
|
|
| 18. |
- Bäccman, Charlotte, Lektor, 1973-, et al.
(författare)
-
Elderly and care personnel's user experiences of a robotic shower
- 2020
-
Ingår i: Journal of Enabling Technologies (JET). - : Emerald Group Publishing Limited. - 2398-6263 .- 2398-6271. ; 14:1, s. 1-13
-
Tidskriftsartikel (refereegranskat)abstract
- Purpose The purpose of this study is to explore the expectations and experiences regarding a robotic shower, from a dual user perspective. Design/methodology/approach This was an explorative qualitative study in which elderly and personnel were interviewed before the robotic shower was installed and again after four or five months of usage. Findings The elderly participants found the robotic shower empowering. The personnel's experiences encompassed their own work conditions, as well as the user value for the elderly. A shared experience for both user groups was a more independent shower situation for the elderly. Originality/value This study presents a dual user experience of a DAT in an intimate care situation and shows the importance of including both elderly and personnel to fully understand the value of DATs.
|
|
| 19. |
- Bäccman, Charlotte, Lektor, 1973-, et al.
(författare)
-
Motivational intermissions : Optimizing fitness technology for the co-creation of motivation
- 2022
-
Ingår i: Proceedings of the QUIS17 – The 17th International Research Symposium on Service Excellence in Management. - : Universitat Politècnica de València. - 9788413960197 ; , s. 28-36
-
Konferensbidrag (refereegranskat)abstract
- This study focuses on how fitness technology services can be designed in order to support the co-creation of motivation to sustain a healthy behavior. The study used an exploratory qualitative design in which we interviewed eight seasoned runners about their running routines and their use of fitness trackers. The result shows that the fitness routines require careful planning and deliberation, and that the maintenance of a healthy lifestyle relies more on what happens between the activities than during said activity. Thus, fitness trackers should focus on feedback that allows users to co-create motivation during intermissions between health promoting behaviors.
|
|
| 20. |
|
|
| 21. |
- Bäccman, Charlotte, Lektor, 1973-, et al.
(författare)
-
Personalized Coaching via Texting for Behavior Change to Understand a Healthy Lifestyle Intervention in a Naturalistic Setting : Mixed Methods Study
- 2023
-
Ingår i: JMIR Formative Research. - : JMIR Publications. - 2561-326X. ; 7
-
Tidskriftsartikel (refereegranskat)abstract
- Background: Digital health interventions, such as personalized SMS coaching, are considered affordable and scalable methods to support healthy lifestyle changes. SMS, or texting, is a readily available service to most people in Sweden, and personalizedSMS coaching has shown great promise in supporting behavior changes.Objective: This study aims to explore the effectiveness of highly personalized SMS coaching for behavior change according to the Capability, Opportunity, Motivation–Behavior (COM-B) model on a sample of physically inactive adults in a nonprofit fitness organization in Sweden.Methods: The study used a mixed methods design in which clients acted as their own controls. The participants were clients(n=28) and fitness consultants (n=12). Three types of data were collected: (1) quantitative data at baseline and after the SMS intervention and the waitlist from the clients, (2) qualitative data from semistructured interviews with the fitness consultants, and(3) pseudonymized texting conversations between the fitness consultants and clients.Results: Overall, the results showed that personalized SMS coaching was effective in supporting the clients’ behavior changes. The quantitative analysis showed how the clients’ capabilities (Cohen d=0.50), opportunities (Cohen d=0.43), and relationship with the fitness consultants (Cohen d=0.51) improved during the SMS intervention in comparison with baseline. Furthermore, the qualitative analysis revealed how personalized texts added value to existing work methods (eg, increasing continuity and flexibility) and how the relationship between the clients and fitness consultants changed during the intervention, which helped motivate the clients.Conclusions: Personalized SMS coaching is an effective method for supporting healthy behavior changes. The human connection that emerged in this study needs to be further explored to fully understand the effectiveness of a digital health intervention.
|
|
| 22. |
|
|
| 23. |
- Bäccman, Charlotte, 1973-, et al.
(författare)
-
Welfare technology and user experience : A study of seniors´ expectations on and first impressions of a robotic shower
- 2019
-
Ingår i: Proceedings of the 52nd Hawaii International Conference on System Sciences. - Honolulu, Hawaii, USA : University of Hawaii at Manoa. - 9780998133126 ; , s. 4297-4306
-
Konferensbidrag (refereegranskat)abstract
- This study shows that seniors strive to become more independent and that acceptance of welfare technology needs to be understood in the specific situation. User experiences from welfare technology, such as the robotic shower, that serve in a very intimate situation, may not be comparable to the results from previous studies of, for example, surveillance technology.The preliminary results in this paper build on both qualitative and quantitative data, and show that seniors are in general positive to replacing the current shower situation with a more autonomous shower situation as provided by the robotic shower. An important aspect for acceptance was the functionality of the robotic shower. Furthermore, this study showed that the understanding of the shower situation in general can be used for improvement of the current shower situation, to prevent learned helplessness.
|
|
| 24. |
- Gustafsson, Ann-Sophie, et al.
(författare)
-
Behovsstyrd utveckling av välfärdsteknik med test och utvärdering som en naturlig del av verksamhetens förbättringsarbete
- 2019
-
Konferensbidrag (populärvet., debatt m.m.)abstract
- Presentation om hur införandet av en automatiserad duschlösning skapade olika värden för två användargrupper, äldre och vårdpersonal. Där oberoende var en viktig aspekt för både personal och äldre, men där personalens perspektiv var mer tvetydigt och ambivalent då deras arbetsinsatser inte bara förbättrades utan även i vissa aspekter försvårades. De äldre användarnas perspektiv handlade mer om ett ökat oberoende och upplevelsen av att återfå kontrollen i duschsituationen. Här diskuterades också resultatens implikationer samt lärdomar från studien.
|
|
| 25. |
- Gustavsson, Tomas, 1973-
(författare)
-
Inter-team Coordination in Large-Scale Agile Software Development Projects
- 2020
-
Doktorsavhandling (övrigt vetenskapligt/konstnärligt)abstract
- Software development organizations worldwide are adopting values, principles, and frameworks to implement Agile ways of working. The advantages of Agile ways of working are seen in teams that are allowed a high level of autonomy. The Agile methods were initially designed for use in small, single-team projects, and routines for coordination between several teams have not been adopted in the same way as routines for coordination within the team. With several teams coordinating, autonomy must, to some extent, be sacrificed in the individual team. Work needs to be coordinated with other teams, and a project is often part of a portfolio or program. The purpose of this research is to investigate routines for inter-team coordination: how they are performed; if, how and why they are tailored, and the impacts of these added routines in relation to Agile values and principles, in particular team autonomy.This thesis is based on empirical studies at three organizations with disparate business logics. One is a product development department in the automotive industry, one is a business bank, and one is an IT department at a Swedish government agency. Data has been collected from 379 hours of on-site observations, 28 interviews, and 201 answers to a survey questionnaire.Insights from these cases build on coordination theories as well as institutional logics (new institutional theory). One contribution of this thesis is the rich descriptions of tailoring of inter-team coordination routines. Another contribution is the identified perceived impacts of the implemented inter-team coordination routines, especially regarding perceived changes to team autonomy. An important theoretical contribution is the identified and defined institutional logics (Agile toolbox logic, Agile rulebook logic, Flow efficiency logic, and Resource efficiency logic), which can be used for analysis of large-scale Agile software development projects.
|
|
| 26. |
- Gustavsson, Tomas, 1973-, et al.
(författare)
-
Perceived Impacts of Using the Scaled Agile Framework for Large-Scale Agile Software Development
- 2019
-
Ingår i: ISD2019 Proceedings.
-
Konferensbidrag (refereegranskat)abstract
- Software development organizations are adopting values, principles, and frameworks to implement agile ways of working today, even in larger organizations. When several teams need to cooperate, and development needs to scale, many organizations are implementing the Scaled Agile Framework. At the same time, both researchers and practitioners have raised critical voices towards this framework, and the impacts are not much studied. This study aims to fill that gap by providing perceptions of benefits and drawbacks experienced in three different organizations: one in the automotive industry, one government agency, and one bank in Sweden. The analysis of survey answers from 154 respondents showed that the most commonly perceived benefits from implementing the Scaled Agile Framework were increased visibility, overview, and transparency. Authors of the framework claim massive productivity gains in every single team but, regarding perceived drawbacks, a lack of productivity, focus, and efficiency were most commonly reported.
|
|
| 27. |
- Johansson, Björn, et al.
(författare)
-
Management of Information Systems Outsourcing : Evaluation of Lessons Learned from a Boundary Spanning Perspective
- 2012
-
Ingår i: Electronic Journal of Information Systems Evaluation. - Reading, UK : Academic Publishing International. - 1566-6379. ; 15:1, s. 63-73
-
Tidskriftsartikel (refereegranskat)abstract
- Even if outsourcing is a well-researched phenomenon, it can be stated that evaluation studies on IS outsourcing relationships are scarce. From a description of two IS outsourcing relationship cases, a set of lessons learned are presented. A boundary spanning perspective is then used when evaluating these lessons learned in the client-supplier outsourcing relationships and thereby adding a “new” theoretical perspective on outsourcing relationships. The evaluation is concluded in a set of propositions that present the boundary spanning perspective of the lessons learned. The aim of these propositions is to act as both a guiding tool for how to further develop boundary spanning roles in outsourcing relationships and to act as a base for future research on outsourcing relationships.
|
|
| 28. |
|
|
| 29. |
|
|
| 30. |
- Magnusson, Peter, 1960-, et al.
(författare)
-
Exploring patients as contributors to service innovation in primary healthcare.
- 2017
-
Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- This paper investigates the contribution of involving patients for ideation of service innovation in the healthcare context by addressing the following two main research questions: (Q1) What can patients contribute with when invited to contribute with new ideas for improving primary care? and (Q2) How should patient involvement be managed – should they be involved with, or without, healthcare employee involvement? The research questions were addressed by a one-year longitudinal study of ‘innovation groups’ aimed at creating ideas to improve primary care centers. A longitudinal quasi-experimental approach was deployed consisting of three different settings with varying composition of the innovation group: 1) only healthcare employees, 2) only patients, 3) a mix of healthcare employees and patients. In total 180 ideas for service innovation were reported and assessed by four experienced experts using a web-based questionnaire including 8 assessment dimensions and a free text space, inviting the experts to comment on the idea. In addition, individual interviews were conducted which served the purpose of exploring healthcare employees’ value creation when generating ideas together with patients. The study shows that patient involvement during service innovation ideation brings a patient perspective to healthcare. The findings reveal that patient–healthcare employee interactions positively contribute to healthcare employees’ use knowledge as they started to refocus their ideas more towards the patient perspective. Further the study contributes by showing that patient involvement needs to be a focused and dedicated activity towards innovation as, for example, an innovation group, to bring a patient perspective during idea creation.
|
|
| 31. |
- Svensson, Ann, 1962-, et al.
(författare)
-
Challenges in implementing digital assistive technology in municipal healthcare
- 2021. - first
-
Ingår i: Management and Information Technology after Digital Transformation. - London : Routledge. - 9781003111245 ; , s. 81-90
-
Bokkapitel (refereegranskat)abstract
- This chapter focuses on the early preparatory phase of the digital assistive technology (DAT) implementation process, and explores the challenges older people, healthcare personnel, healthcare managers, and IT-staff may experience. The chapter is based on two independent case studies, both part of longitudinal projects on DAT implementation in municipalities in Sweden and Norway. The two cases provide insights into DAT implementation and its challenges, in relation to four different categories: 1) complex innovation characteristics, 2) external policy and incentives, 3) organizational characteristics, and 4) individual characteristics. The chapter demonstrates that DAT does not only transform work practices and daily routines but also the entire healthcare profession, from being primarily concerned with caring and nursing to a profession involving technological skills. DAT implementation is about transformation, and may even be disruptive. Successful digitalization of healthcare needs a new mindset, new work practices, as well as new roles and professions.
|
|
| 32. |
- Wik, Malin, 1989-, et al.
(författare)
-
Exploring Mobile Co-design in the Context of Use Continuous Elicitation and Evaluation of Design Suggestions
- 2022
-
Ingår i: Human-Computer Interaction. - Cham : Springer Science+Business Media B.V.. - 9783031053108 ; , s. 324-342
-
Konferensbidrag (refereegranskat)abstract
- This study explores a method for the co-design of mobile applications in the context of use. In 36 sessions with future users, synchronous co-design of a mobile navigation application was conducted in the intended use environment – a hospital – using an interactive Wizard-of-Oz-controlled prototype. The results show that co-design in the intended use environment contributes to the elicitation of design suggestions. Concerning the co-design method, the results show that by using interactive prototyping the user is actively involved as a co-designer, which empowers the user and enables the continuous evaluation of design suggestions.
|
|
| 33. |
|
|
| 34. |
- Wästlund, Erik, 1969-, et al.
(författare)
-
Personalized digital services to promote healthy behavior changes
- 2022
-
Konferensbidrag (refereegranskat)abstract
- Purpose and motivation: Research has repeatedly shown that physical activity contributes to physical and mental wellbeing. Nevertheless, the gap between intentions and behavior results in sedentary lifestyles, unhealthy habits, and lower wellbeing persists. This Transformative Service Research (TSR) project focuses on creating novel services that enhance the wellbeing of individuals, regardless of resources.Myriad digital services have been designed to support behavioral changes with the goal of stimulating health, such as starting to exercise, losing weight, or sleeping better. These technological innovations help users integrate resources and manage their value-creation process toward health.One important strategy for supporting behavior change is to provide feedback that helps users regulate their own behavior. Behavior change requires that digital solutions be designed for motivation and not just loaded with technical features. However, few digital solutions are equipped with functions, such as coaching, that can be adapted to fit the individuals’ value-creation process towards a better health and wellbeing. Therefore, the aims of this study were to explore whether an individually tailored digital service solution could support individual behavior changes, and to examine how the coaches experienced their situation. Methodology: We tested how people in need of behavior changes experienced individually tailored digital support. This was done by implementing a protocol for motivational communication via short text messaging (SMS). The participants in this study were clients and wellness consultants at a non-profit organization that helps individuals who need lifestyle changes regarding, for example, unhealthy dietary habits or sedentary lifestyles. The majority of the clients have been prescribed physical activity by a physician. Data consisted of both interviews with the wellness consultants and the clients, and their SMS conversations. The interviews and SMS conversations were analyzed with the aim of identifying themes in the data. The study was approved by an ethical advisor at Karlstad University. Findings: The preliminary results show that both the wellness consultants and the clients found that the digital solution supported the clients’ motivation for behavior change, and hence goal achievements. The results further indicate that the SMS coaching enhanced the clients’ motivation and maintained an easy rapport between the face-to-face meetings. The added value provided by the SMS coaching to the existing service provision for both wellness consultant and client has led the non-profit organization to permanently offer this service to its clients. Originality/value: This study contributes to the growing body of TSR by showing how the application of digital solutions and service research perspectives can support individuals’ behavior change processes and wellness promotion.
|
|
