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- Andersson, Christoffer, et al.
(författare)
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Infrastructuring for remote night monitoring : Frictions in striving for transparency when digitalising care service
- 2018
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Ingår i: ECSCW 2018 - Proceedings of the 16th European Conference on Computer Supported Cooperative Work. - : Springer.
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Konferensbidrag (refereegranskat)abstract
- The question of how to organise for the introduction of a new service involving the interaction of humans and technologies is both crucial and challenging. Convergence between the community of practice using the technology and the design of the technology is crucial for the technology to become meaningful and usable. While processes of convergence are challenging in themselves, they become more complex if several communities of practice are going to use and collaborate around/through the technology. The co-presence of different communities of practice is a common situation when delivering public welfare services. In particular, the development of welfare technology is a context rich in potential frictions, making convergence challenging. By mobilising the concept of transparency, we analyse the process of implementation of remote night monitoring and highlight how transparency is related to different aspects. Such analysis reveals that processes of convergence are related in this context not only to frictions shared with other settings, but also to specific frictions related to matters of concern in welfare services. This leads us to discuss whether digitalised care services can be argued as still having a human side or not.
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- Cozza, Michela, 1978-, et al.
(författare)
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Future ageing : welfare technology practices for our future older selves
- 2019
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Ingår i: Futures. - : Elsevier BV. - 0016-3287 .- 1873-6378. ; 109, s. 117-129
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Tidskriftsartikel (refereegranskat)abstract
- In this paper, we elaborate on how the future older person is characterised and what future ageing entails in relation to welfare technologies highlighting which actors, social and material, affect innovation governance and discussing who does not. Starting from a distinction between public, private, and academic perspectives we discuss how companies, public sector organisa- tions, and research-oriented actors construct future ageing through sociomaterial practices in the welfare technology arena. We base our reasoning on an ethnographic study conducted during the 2017 edition of the yearly MVTe-Mötesplats Välfärdsteknologi och E-hälsa Swedish event (in English: Meeting place for Welfare Technology and e-Health). We use the concept ‘welfare technology practices’ to describe how actors perform future ageing by producing and reprodu- cing a scenario where the positive effects of technology are assumed and the plurality of future older selves is overlooked. We problematise this view by reflecting on ageing as a complex so- ciomaterial process that calls for welfare technology practices and policies open to a pluralistic view of the future as futures. This study may inspire research that further explore how future ageing is constructed as well as support the development of welfare technology practices for addressing current blind spots.
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| 6. |
- Cozza, Michela, 1978-
(författare)
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Interoperability and Convergence for Welfare Technology
- 2018
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Ingår i: HUMAN ASPECTS OF IT FOR THE AGED POPULATION. - Cham : SPRINGER INTERNATIONAL PUBLISHING AG. - 9783319920375 ; , s. 13-24
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Konferensbidrag (refereegranskat)abstract
- Interoperability and convergence are two key features of any working sociotechnical infrastructure that includes a plurality and multiplicity of communities of practice using technologies. However, as information systems scale up and the heterogeneity of users increases, it becomes challenging to actualise interoperability and convergence. When it comes to welfare services, the development of interoperable information systems and converging communities of practice is key to the quality and efficiency of services, both for practitioners and users. This paper elaborates on these concepts and their practical relevance by presenting and discussing data from a research project on ageing and welfare technology in Sweden. A participatory approach is meant to act as methodological support for the actualisation of interoperability and convergence even though socio-organisational and political constraints cannot be fully overcome once for all.
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- Cozza, Michela, 1978-, et al.
(författare)
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Subversive Participatory Design : Reflections on a case-study
- 2016
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Ingår i: PDC 2016 Participatory Design in an Era of Participation. - New York, NY, USA : ACM New York. - 9781450341363 ; , s. 53-56
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Konferensbidrag (refereegranskat)abstract
- This paper grounds in a research experience for engaging older people as co-designers of several wearable and in-house technologies. We start by describing a case study that is a pre-commercial procurement aimed at developing innovative services for the welfare of citizens, with a focus on older people. We present and discuss the qualitative data gathered on the occasion of a bodystorming with two groups of participants. The analysis led to the identification of the “aesthetic appropriateness”, the “social sensitivity”, and the “gender awareness” as three different dimensions that affected the acceptability of the technological devices. This approach created the conditions for instantiating the subversive power of participation. At the same time, such a subversion proved the authenticity of the participatory process. By drawing on this project, the purpose of the paper is to further our understanding of the conditions for Participatory Design.
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- Gherardi, Silvia, et al.
(författare)
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Organizational members as storywriters : on organizing practices of reflexivity
- 2018
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Ingår i: Learning Organization. - 0969-6474 .- 1758-7905. ; 25:1, s. 51-62
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Tidskriftsartikel (refereegranskat)abstract
- Purpose – The purpose of this paper is to describe how organizational members became storywriters of an important process of organizational change. Writing became a practice designed to create a space, a time and a methodology with which to author the process of change and create a learning context. The written stories produced both the subjectivity of practical authors and reflexively created the con/text for their reproduction.Design/methodology/approach – A storywriting workshop inspired by a processual and participatory practice-based approach to learning and knowing was held in a research organization undergoing privatization. For six months, 31 organizational members, divided into two groups, participated in writing one story per week for six weeks. The written story had to refer to a fact that had occurred in the previous week, thus prompting reflection on the ongoing organizational life and giving a situated meaning to the change process.Findings – Storywriting is first and foremost a social practice of wayfinding, that is of knowing as one goes. Writing proved to be an effective practice that involved the authors, their narratives and the audiences in a shared experience where all these practice elements became connected and through their connection acquired agency.Originality/value – Narrative knowledge has been studied mainly in storytelling, while storywriting by organizational members has received less attention. This paper explores storywriting both as a situated, relational and material practice and as the process that produces narratives which can be considered for their content and their style.
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- Macchia, T., et al.
(författare)
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Exploring theater of the oppressed for participatory design
- 2016
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Ingår i: ACM International Conference Proceeding Series. - New York, NY, USA : Association for Computing Machinery. - 9781450341363 ; , s. 125-126
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Konferensbidrag (refereegranskat)abstract
- Design challenges refer to a difficulty of corresponding human and contextual complexity (i.e. needs, roles, and resources) in design practices. Such an issue calls for combining deep investigations with relevant design experiences. We propose a workshop for disentangling and discussing design practices by adopting the Theatre of the Oppressed techniques. These techniques allow enacting personal performances as well as the construction of a shared narrative about the participants' roles, needs, and resources. By this workshop, we aim to improve the participants' competence in understanding people's needs and developing a design solution accordingly. Finally, possible outcomes are: a special issue of an international peer reviewed journal, and/or a live performance that the conference attendees can enjoy as an experiential design occasion. © 2016 ACM.
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