| 1. |
- Juell-Skielse, Gustaf, et al.
(författare)
-
Contests as innovation intermediaries in open data markets
- 2014
-
Ingår i: Information Polity. - : I O S Press. - 1875-8754 .- 1570-1255. ; 19:3-4, s. 247-262
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Tidskriftsartikel (refereegranskat)abstract
- Innovation contests are becoming popular instruments for stimulating development of digital services using open data. However, experience indicates that only a limited number of the results developed during these events become viable digital services attracting a significant user base. To further deepen our understanding of the role, design and function of innovation contests in open data markets, we conducted a survey of the websites of 33 digital innovation contests. The results of the survey show that organizers design digital innovation contests to function as intermediaries for open data innovation. By analyzing the activities performed by organizers we found several examples of how innovation contests support the participants in designing, implementing and providing services after the contests are concluded. We contribute with a key design element and attributes for the post-contest process of digital innovation contests, which adds to existing key design elements. For future research we suggest to further study open data markets and the intermediary role of digital innovation contests. Moreover we propose to develop guidelines and tools for organizers of digital innovation contests to design contests that better meet the needs of a particular open data market.
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| 2. |
- Juell-Skielse, Gustaf, et al.
(författare)
-
What happens next? : A survey of the afterlife of innovation contests
- 2014
-
Ingår i: Proceedings of 2014 Pre-ECIS Workshop Rethinking Information Systems in the Public Sector. - : Association for Information Systems.
-
Konferensbidrag (refereegranskat)abstract
- Innovation contests are becoming popular instruments for stimulating development of digital services using open data. However, experience indicates that only a limited number of the results developed during these events become viable digital services attracting a significant user base. Hence, an unresolved question is how organizers choose to support the service development process after the contest is concluded. To further deepen our knowledge about the design of digital innovation contests and the support for the processes after the contests are concluded, we conducted a survey of the websites of 33 digital innovation contests.
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| 3. |
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| 4. |
- Juell-Skielse, Gustaf, et al.
(författare)
-
What happens next? – A survey of the afterlife of innovation contests
- 2014
-
Konferensbidrag (refereegranskat)abstract
- Innovation contests are becoming popular instruments for stimulating development of digital services using open data. However, experience indicates that only a limited number of the results developed during these events become viable digital services attracting a significant user base. Hence, an unresolved question is how organizers choose to support the service development process after the contest is concluded. To further deepen our knowledge about the design of digital innovation contests and the support for the processes after the contests are concluded, we conducted a survey of the websites of 33 digital innovation contests. The results of the survey show that the majority of the contests provide a very low level of support or no support at all to the participants after the contests are concluded. Still, during our classification of support actions presented in the survey we also found several examples of how innovation contests choose to support the participants in designing, implementing and providing services after the contests are concluded. We contribute with a key design element and attributes for the post-contest process of digital innovation contests, which adds to existing design elements. Our conclusion is that very few innovation contests take the post-contest process into account. Yet there are examples where organizers of contests bear in mind their own important role in the following service innovation process and provide for example funding and development support to participants. For future research we propose to conduct a more thorough survey including interviews with organizers and participants.
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| 5. |
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| 6. |
- Enquist, Håkan, et al.
(författare)
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Value Propositions in Service Oriented Business Models for ERP : Case Studies
- 2010
-
Ingår i: Business Information Systems; 13th International Conference, BIS 2010, Berlin, Germany, May 3-5, 2010, Proceedings. - Berlin, Heidelberg : Springer. - 9783642128134
-
Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- Service systems challenge traditional on-premise installations and create opportunities for new business models in the ERP market. In this paper, six case studies are analyzed to identify attributes and patterns of service oriented business models for Enterprise Resource Planning. The business models are analyzed with a focus on value proposition. Two patterns of service oriented business models for ERP are identified: holistic and niche. In addition to analyze business model patterns, we identified and applied categorizations of elementary offering types, ERPII layers and generic value proposition types. Hereby, the applied business model framework is enriched to broaden understanding of service oriented business models for ERP.
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| 7. |
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| 8. |
- Han, Shengnan, et al.
(författare)
-
BENEFITS OF MOBILE REPORTING SYSTEMS IN SOCIAL HOME CARE : THE CASE OF SEVEN SWEDISH MUNICIPALITIES
- 2014
-
Ingår i: International Journal of Technology Assessment in Health Care. - 0266-4623 .- 1471-6348. ; 30:4, s. 409-415
-
Tidskriftsartikel (refereegranskat)abstract
- Objectives: Mobile systems are widely adopted in healthcare services. Mobile reporting systems have been recently introduced for social home care by municipalities in Sweden. The study aims to assess the benefits of using these systems. Methods: We followed an expert survey approach. Data were collected by means of telephone interviews with the experts in charge of managing and implementing the systems at the municipalities. In addition, several workshops were organized for assessing the economic value of the systems at one municipality. We performed thematic analysis and cost-benefit analysis of the data. Results: The thematic analysis showed the three main benefits of using the mobile reporting systems in social home care: municipal benefits, care providers’ benefits, and care recipients’ benefits. The cost-benefit analysis indicated that the systems could bring substantial long-term economic value for municipalities. The results also revealed the difficulties encountered at the early stage of the deployment and implementation of the systems. Conclusions: The mobile systems yield benefits for all the actors, that is, municipalities, care recipients and care providers. These enhance the public-private coordination and cooperation in social home care in Sweden. The municipalities are called upon to address change management and technical challenges in the implementation.
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| 9. |
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| 10. |
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| 11. |
- Hjalmarsson, Anders, et al.
(författare)
-
Beyond innovation contests : A framework of barriers to open innovation of digital services
- 2014
-
Ingår i: ECIS 2014 Proceedings - 22nd European Conference on Information Systems. - 9780991556700
-
Konferensbidrag (refereegranskat)abstract
- Recently, the interest in the innovation of digital services based on open public information (i.e. open data) has increased dramatically. Innovation contests, such as idea competitions and digital innovation contests, have become popular instruments to accelerate the development of new service ideas and prototypes. However, only a few of the service prototypes developed at innovation contests become viable digital services. In order to strengthen the role of innovation contests as innovation instruments, we propose a framework of innovation barriers to open innovation of digital services. The framework has been designed using a systematic research approach including a literature review of existing barriers, an online survey with participants before an innovation contest, and systematic follow-up interviews with teams participating in the contest. The framework consists of 18 innovation barriers and is intended to be used when organizing innovation contests. It supports the process after the contest when prototypes are transformed into viable digital services. For future research, we suggest the framework to be validated in a longitudinal study involving additional cases. Furthermore, we suggest using the framework as a starting point for constructing guidelines that can help in designing innovation contests.
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| 12. |
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| 13. |
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| 14. |
- Juell-Skielse, Gustaf, et al.
(författare)
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AMES: Towards an Agile Method for ERP Selection
- 2012
-
Ingår i: Proceedings of the CAiSE'12 Forum at the 24<sup>th</sup> International Conference on Advanced Information Systems Engineering (CAiSE). ; , s. 98-105
-
Konferensbidrag (refereegranskat)abstract
- Conventional on-premise installations of ERP are now rapidly being replaced by ERP as service. Although ERP becomes more accessible and no longer requires local infrastructure, current selection methods do not take full advantage of the provided agility. In this paper we present AMES (Agile Method for ERP Selection), a novel method for ERP selection which better utilizes the strengths of service oriented ERP. AMES is designed to shorten lead time for selection, support identification of essential system requirements, increase learning during the selection process and increase control over the subsequent ERP implementation. These properties of the method will help user organizations to make better and faster decisions when selecting ERP.
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| 15. |
- Juell-Skielse, Gustaf, et al.
(författare)
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Design of an Open Social e-Service for Assisted Living
- 2010
-
Ingår i: IFIP EGOV 2010. - Berlin, Heidelberg : Springer. - 9783642147982
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Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- E-government has emerged as one of the most promising means to reform the public sector. E-government is now being used to improve services for assisted living. The purpose of assisted living services is to provide ways for elderly people to continue to live at home. However, these services require formal decisions by local government officials. Therefore Swedish municipalities aim to move control toward citizens to reduce authoritative barriers and to simplify administration. In this paper we report experiences from developing an open social e-service for assisted living. The major objectives are to relocate control to the citizen and to establish a highly integrated and efficient administrative process. It is designed to meet legal requirements of the Swedish Social Services Act. In order to achieve the objectives several process innovation techniques have been applied. During the design process we experienced several legal, organizational and technical challenges which we report in this paper.
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| 16. |
- Juell-Skielse, Gustaf, et al.
(författare)
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En verktygslåda för innovationstävlingar
- 2014
-
Ingår i: CIO. - 0894-9301. ; 2014:Nov, s. 32-34
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Tidskriftsartikel (populärvet., debatt m.m.)abstract
- Att ordna tävlingar för utvecklare blir ett allt vanligare sätt att generera nya idéer. Ett svenskt projekt tar nu fram verktyg för dig som vill ordna en egen innovationstävling, och kartlägger fallgropar och motivationsfaktorer.
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| 17. |
- Juell-Skielse, Gustaf
(författare)
-
Enhancing complaint and problem management : design and evaluation of an M-service using pictures and positioning
- 2012
-
Ingår i: Innovative mobile platform developments for electronic services design and delivery. - : IGI Global. - 9781466615687 ; , s. 113-128
-
Bokkapitel (övrigt vetenskapligt/konstnärligt)abstract
- M-government is an emergent area for mobile applications, where citizens and organizations can interact with government and municipal agencies through mobile devices. One promising area for m-government is complaint and problem management, where mobile applications using the integrated functions of a cellular telephone can offer citizens convenient ways of rapidly reporting problems. The problems reported can then be effectively managed by the municipality using state-of-the-art workflow techniques. Furthermore, the municipality can inform citizens and companies of problems already reported or addressed, which can be visualized through interactive maps. In this study, a municipal e-service for complaint and problem management is transformed into an m-service and put into operation in a Swedish municipality. The experiences from developing the m-service comprise of a suggested design and several identified challenges. Suggestions for future research include the application of new technologies for positioning and the adaptation of the m-service to new cellular telephone models.
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| 18. |
- Juell-Skielse, Gustaf
(författare)
-
Enhancing Complaint and Problem Management : Design and Evaluation of an M-service Using Pictures and Positioning
- 2010
-
Ingår i: International Journal of E-Services and Mobile Applications. - : IGI Global. - 1941-627X .- 1941-6288. ; 2:2, s. 1-16
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Tidskriftsartikel (refereegranskat)abstract
- M-government is an emergent area for mobile applications, where citizens and organizations can interact with government and municipal agencies through mobile devices. One promising area for m-government is complaint and problem management, where mobile applications using the integrated functions of a cellular telephone can offer citizens convenient ways of rapidly reporting problems. The problems reported can then be effectively managed by the municipality using state-of-the-art workflow techniques. Furthermore, the municipality can inform citizens and companies of problems already reported or addressed, which can be visualized through interactive maps. In this study, a municipal e-service for complaint and problem management is transformed into an m-service and put into operation in a Swedish municipality. The experiences from developing the m-service comprise of a suggested design and several identified challenges. Suggestions for future research include the application of new technologies for positioning and the adaptation of the m-service to new cellular telephone models.
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| 19. |
- Juell-Skielse, Gustaf, et al.
(författare)
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Goal Model for Open Social e-Services
- 2011
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Ingår i: eChallenges. - : Paul Cunningham.
-
Konferensbidrag (refereegranskat)abstract
- Demands on public sector to become more open and embrace new possibilities given by ICT are constantly rising. EU as well as OECD are putting high pressure on governments to improve service level for citizens and at the same time lower cost and facilitate democratic processes. The authors have gathered statements from the development of an open social e-service at a Swedish municipality and projected these onto directives regarding open government from authorities. Using goal modelling techniques a goal model for open social e-services has then been created. The model consists of four aspects that have to be taken into consideration when building open social e-services: democracy, professionalism, citizen service and administration. The model has been evaluated by research and practitioners and can facilitate the further development of open e-government in Sweden and possibly in other countries. Examples are requirement specifications for open e-services and guidance for business process modelling for the social service sector.
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| 20. |
- Juell-Skielse, Gustaf, 1964-, et al.
(författare)
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Implications of ERP as Service
- 2011
-
Konferensbidrag (refereegranskat)abstract
- In this paper we present implications for using and delivering Enterprise Resource Planning as services (ERP-as-a-service). The objective is to construct a framework of opportunities and challenges for users and suppliers of ERP-as-a-service. The framework is based on a combination of literature study and field study and includes approximately 80 implications. New implications, not found in literature, were identified in the field study. Examples of new implications include: more focus on IT-value; simplified phasing of implementation and improved supplier brand. For future research it is suggested that the framework is tested in a larger setting and that implications are prioritized for certain industries and types of business models.
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| 21. |
- Juell-Skielse, Gustaf, 1964-
(författare)
-
Improving Organizational Effectiveness through Standard Application Packages and IT Services
- 2011
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Doktorsavhandling (övrigt vetenskapligt/konstnärligt)abstract
- Today, the design, use and distribution of standard application packages are changing due to the emergence of service orientation. In the private sector, Enterprise Resource Planning (ERP) systems are extended to include IT services. In the public sector, standard application packages are integrated with IT services which are often referred to as e-Government. E-Government can be extended with mobile technology to add mobility to public processes, so called m-Government. The problem addressed in this thesis is how to improve organizational effectiveness through the use of standard application packages and IT services. The objectives are to: Develop a model for explaining the level of adoption of extended ERP among small and medium sized companies. Identify implications and design patterns of business models for service oriented ERP. Establish principles for the design of local government m-services. Develop a method for benefits evaluation of information systems with integrated services. The thesis contributes with theory for analyzing, explaining and predicting how the use of standard application packages as well as IT services affects organizational effectiveness. To practice, it provides new concepts that can change the perceptions and mental models that IS-professionals, such as management consultants, use in their professional lives. In particular, it provides implications, design principles, a model and a method for the use of services in conjunction with standard application packages in public and private sector organizations. For future research it is suggested to investigate how service orientation affects implementation methods for standard application packages and to investigate the requirements of completely integrated e-Government on e-services, business models and back-office systems.
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| 22. |
- Juell-Skielse, Gustaf, et al.
(författare)
-
Is the public motivated to engage in open data innovation?
- 2014
-
Ingår i: Lect. Notes Comput. Sci.. - Berlin, Heidelberg : Springer Berlin Heidelberg. - 9783662444252 - 9783662444269 ; , s. 277-288
-
Konferensbidrag (refereegranskat)abstract
- Governments aim to increase democracy by engaging the public in using open data to develop mobile apps and citizen services. They make information available (open data) and organize innovation contests to stimulate innovation with the goal to make new services available for the public to use. But will the public take on the challenge to both develop and provide services to each other? In this paper we use a case study from public transportation to investigate the motivation for individuals and teams to participate in innovation contests. The results show that the motivation for participating is primarily related to fun and enjoyment. We argue that in order to better meet the goals of open data innovation, governments need to follow through the full service innovation cycle and also care for making citizen coproduction in the execution and monitoring phases fun and enjoyable. Currently there is little chance for participants to make profit on a competitive market so governments need to provide other mechanisms to ensure service provisioning. For future research it is suggested to investigate how the later stages of open data innovation can be supported in order to meet the overall goals of open data innovation.
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| 23. |
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| 24. |
- Juell-Skielse, Gustaf, et al.
(författare)
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New Challenges for e-Government : Value Realization among Independent Actors
- 2010
-
Ingår i: 2010 4th International Conference on Research Challenges in Information Science - Proceedings, RCIS 2010. - : IEEE. - 9781424448401 ; , s. 433-442
-
Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- Sweden is currently ranked as the leading country in e-government readiness, i.e. how ready the country is to take advantage of the opportunities provided by advances in information technology for delivering e-government services to the citizens. However, the level of e-government development is still far from satisfactory, and further investments are constrained by limited government budgets. One reason for the slow pace of e-government development is the complex mix of actors involved in the public sector, and the lack of understanding how e-government investments are increasing value for the network of actors as a whole. Therefore, there is a need for new approaches estimating values of e-government initiatives in a network of public actors and citizens. This will facilitate prioritization among e-government initiatives, in order to choose initiatives that are the most beneficial for a society as a whole. In this paper, we present such an approach in which we combine two established methods for value analysis, Peng and Value modeling. The combined approach is applied on a Swedish e-government initiative on municipal level including several e-services. The result from the case study shows that the benefits of the egovernment initiative are unevenly distributed among involved actors, it is unevenly distributed between different e-services, and investment costs are primarily carried by one of the actors. We believe that such situation can slow down the future development of egovernment, but the knowledge given by the value analysis approach is important for managing a successful e-government strategy.
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| 25. |
- Juell-Skielse, Gustaf, et al.
(författare)
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Nya affärsmodeller för affärssystemen
- 2010
-
Ingår i: CIO Sweden. - : International Data Group. - 1651-3118. ; :2010-10-14
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Tidskriftsartikel (refereegranskat)abstract
- Affärsmodellerna för it befinner sig i ständig förändring. För att stå sig i konkurrensen, hålla uppe lönsamheten och möta kundernas behov satsar många it-leverantörer på nya betalnings-, leverans- och licensmodeller. Dessa förändringar sprider sig sedan som ringar på vattnet till andra aktörer, vilka svarar med att förändra även sina affärsmodeller, vilket i sin tur får nya konsekvenser. Och så vidare. Generellt tenderar förändringstakten att öka om kundernas behov är dynamiska och det finns flera alternativa lösningar. Medan den dämpas om varor, tjänster och relationen mellan aktörerna är komplexa. Allt detta gäller inte minst det som ibland brukar ses som företagets hjärta - affärssystemet - och alla de aktörer som är knutna till dess affärsmodell.
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| 26. |
- Juell-Skielse, Gustaf
(författare)
-
Teknis under tiden
- 2010
-
Ingår i: Kungliga Maskinsektionen 100 år. - : Kungliga Maskinsektionen, THS. - 9789163373954
-
Bokkapitel (övrigt vetenskapligt/konstnärligt)
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| 27. |
- Juell-Skielse, Gustaf, 1964-, et al.
(författare)
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VAMEE : A Value Aware Method for Evaluating Inclusive E-Government Initiatives
- 2011
-
Ingår i: The Practice of Enterprise Modeling. - Heidelberg : Springer. - 9783642248481 ; , s. 97-111
-
Bokkapitel (refereegranskat)abstract
- The growing use of ICT solutions for improving the public sector has created a need for valuating e-government initiatives. A number of methods for this purpose have been developed, but they are typically restricted to analyzing the benefits and costs of only one single actor. There is, therefore, a need for methods that take a broader view and take into account entire networks of actors. This paper proposes a novel method, called VAMEE, the purpose of which is to produce a well-grounded and easily understandable valuation of an e-government initiative that takes into consideration the benefits, costs, and interrelationships of all actors concerned. The basis of the proposed method is a combination of enterprise modeling techniques, in particular goal modeling and value modeling, with an established method for cost benefit analysis (i.e. Peng). VAMEE is designed to be inclusive, easily understandable, and visual. These properties of the method will support accurate and unbiased valuations as well as improved innovation in the development of e-government initiatives.
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| 28. |
- Kalantar, Seyed Hossein, et al.
(författare)
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On the Use of Social Healthcare Networks in Iran Addressing Cardiovascular Diseases
- 2012
-
Ingår i: Proceedings of the IADIS International Conference e-Health 2012. - 9789728939700
-
Konferensbidrag (refereegranskat)abstract
- Since the demand for healthcare services increasingly surpasses supply, it is important for the industry to increase its efficiency and give people innovative resources to manage their wellness. Information Technology (IT) has become a critical factor in improving operational efficiency, achieving better quality, and providing innovative care solutions. One of these innovations is the application of Social Healthcare Networks (SHNs) which facilitate communication, collaboration, and information sharing in the healthcare sector. This paper explores potential use of SHNs in Iran to address cardiovascular diseases since these are among the main causes of mortality in the country. Properties, characteristics, and different aspects of current SHNs were studied and a survey was conducted among potential users of these networks in Iran. The survey results revealed that 75% of participants have not used any Persian healthcare websites or found them in poor quality. Moreover, 66% of them expressed their interest in sharing and discussing health related issues. This indicates that this area is mostly an untouched and therefore there are excellent opportunities for players to invest in Iranian healthcare networks. In addition, this study classifies, quantifies, and ranks the preferences that Iranian users want to see in sites dealing with cardiovascular diseases. 80% of the participants considered prevention as the most important content. The study also shows that tracking, monitoring, calculating, and recording personal health, as well as sharing, and exchanging facilities which operate in a secure mode and conserve their privacy are the most attractive features they would want in cardiovascular SHNs.
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| 29. |
- Lönn, Carl-Mikael, et al.
(författare)
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Configurable Process Models for the Swedish Public Sector
- 2012
-
Ingår i: Advanced Information Systems Engineering. - Cham : Springer Berlin/Heidelberg. - 9783642310942 - 9783642310959 ; , s. 190-205
-
Konferensbidrag (refereegranskat)abstract
- Process orientation and e-services have become essential in revitalizing local government. Although most municipalities oer similar services there is little reuse of e-services or underlying process models among municipalities. Congurable process models represent a promis- ing solution to this challenge by integrating numerous variations of a process in one general model. In this study, design science is used to de- velop a congurable process model to capture the variability of a num- ber of dierent processes. The results include a validated congurable process model for social services, a benets analysis and directions for future development. Although the results are perceived useful by munic- ipal ocials, there are several challenges to be met before the benets of congurable process models are fully utilized.
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| 30. |
- Magnusson, Johan, et al.
(författare)
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Incumbents and Challengers : Conflicting Institutional Logics in SaaS ERP Business Models
- 2012
-
Ingår i: Journal of Service Science and Management. - : Scientific Research Publishing, Inc.. - 1940-9893 .- 1940-9907. ; 5:1, s. 70-76
-
Tidskriftsartikel (refereegranskat)abstract
- With a shift in the architecture for the design and delivery of information systems (IS), new business models are emerging. Professional analysts predict that by the end of 2012, a majority of all enterprise-wide information systems will be delivered by a business model dominated by services rather than by on-site installations. This paper reports on a research project conducted between 2009 and 2011 that involved case studies of Enterprise Resource Planning (ERP) systems delivered according to a Software as a Service (SaaS) logic. Using a business model ontology, 10 case studies in the Swedish ERP market were conducted and analyzed. After constructing generic business models that explain two types of vendors in the market—the Incumbents (the traditional ERP vendors) and the Challengers (the new SaaS ERP vendors)—a discussion follows, based on institutional logic, which examines how these two groups of vendors adapt the dominant institutional logic. As the results show, both vendor groups hybridize their business models using the other’s institutional logic. At the same time, the vendors differentiate themselves as they try to establish the dominance of their own logic.
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| 31. |
- Magnusson, Johan, 1976, et al.
(författare)
-
Incumbents and Challengers: Conflicting Institutional Logics in SaaS ERP Business Models
- 2012
-
Ingår i: Journal of Service Science and Management. - 1940-9893. ; 5:1
-
Tidskriftsartikel (refereegranskat)abstract
- With a shift in architecture for information systems (IS) design and delivery, new business models are emerging. Professional analysts predict that by the end of 2012, a majority of all enterprise wide information systems will be delivered according to a business model dominated by services rather than on-premise installations. This paper reports from a research project conducted between 2009 and 2011, involving case studies of Enterprise Resource Planning (ERP) systems delivered according to a Software as a Service (SaaS) logic. A total of 21 cases involving 20 actors on the ERP market were conducted and analyzed through business model ontology. After constructing generic business models to explain two different types of vendors found in the market (the incumbent (traditional ERP vendor) and the challenger (new, solely SaaS ERP vendor)), a discussion based on institutional logic examines how the vendors adopt to dominating institutional logic. As the results show, both types of vendors can be seen as legitimating elements of their business models through the other party’s institutional logic, while at the same time differentiating itself in trying to establish their own logic as dominating in the field.
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| 32. |
- Müller, Sven, et al.
(författare)
-
Municipal benefits of a mobile government solution : A study of the Swedish cases
- 2014
-
Konferensbidrag (refereegranskat)abstract
- Mobile government (m-government) provides a high potential to facilitate internal work processes, improve the quality of service, and increase performance of organizations in the public sector. However, only a few investigations have been conducted to explore this research area. And we lack of knowledge of evaluating the value and benefits of m-government solutions. In the paper, we identify and analyse the benefits of a mobile government solution for problem and complaint management by adopting the PENG model. Data are collected from case studies of two municipalities in Sweden. We perform thematic analysis of the data. The results reveal two main benefits of the m-government solution. Firstly, it helps the municipalities to enhance their innovative appearance and increase transparency in administration, which result in an improved social image. Secondly, the solution provides a number of benefits that have an impact on the municipalities and citizens. In particular, these benefits include an improved quality of public service, reduced costs and improved democracy. Moreover, we summarize the strengths and weaknesses of the PENG model that arises in the study. This paper contributes knowledge to the research of mobile government and increases the understanding of benefit analysis of mobile solutions for public organizations.
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| 33. |
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| 34. |
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| 35. |
- Winge, Monica, et al.
(författare)
-
Implications of Single Point of Contact : municipal case studies
- 2014
-
Ingår i: DSV writers hut. - Stockholm : Department of Computer and Systems Sciences, Stockholm University. - 9789163774577
-
Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- As more public organizations aim to move to the stage of transformational Government, the need for ‘single point of contact” increases dramatically on local, regional and national government levels. This paper contributes to literature by reporting the findings from three case studies of Swedish local government who has reached, or intend to reach, the transformational stage of e-Government. Using a grounded theory approach, information about the municipalities was collected and analyzed from the perspective of goals, implications and change management. The paper reports on the opportunities aimed for and experienced by the municipalities as well as the organization-al, technical and legal challenges faced by them. Finally we make five prop-ositions, based on the learning from the case studies, on how to manage changes related to implementing single point of contact in local government.
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| 36. |
- Wohed, Petia, et al.
(författare)
-
Business Process Management for Open E-Services in Local Government Experience Report
- 2011
-
Ingår i: Enterprise, Business-Process and Information Systems Modeling. - Berlin, Heidelberg : Springer Berlin Heidelberg. - 9783642217586
-
Konferensbidrag (refereegranskat)abstract
- E-government has become one of the most prominent means to reform the public sector. Building e-government embraces a variety of efforts both at a centralised level, (e.g. the integration of and communication between systems across different agencies, domains and geographies), and at local levels such as the development of e-services for the provision of 24/7 public sector agencies. In this paper, we report on the results of a project aimed to develop e-services as a part of the e-government initiative in Sweden. The project was carried out at the elderly and handicapped unit at one municipality. The e-services considered in the project were also intended to open up the underlying social services and are, therefore, referred to as open e-services. We discuss the results of the development of one such e-service as a proof-of concept solution for which a business process management system is used. We present the solution and explain the features of using a business process management system as a back-end system.
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