| 1. |
- Green, Anders, et al.
(författare)
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User centered design for intelligent service robots
- 2000
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Ingår i: IEEE RO-MAN 2000. - Piscataway : IEEE. - 078036273X ; , s. 161-166, s. 161-166
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Konferensbidrag (refereegranskat)abstract
- This paper describes the development of a fetch-and-carry robot to assist physically impaired people in an office environment. Different methods involving users are employed in the project, including the task analysis, Hi-Fi simulation trials and focus group sessions. Through an iterative design process, a prototype robot system has been developed, with an enhanced robot platform including a graphical user interface and natural language interface. The users' need for continuous feedback from the robot has led to the development of an animated character (CERO), which relates the two interface components and indicates the robot's current state by using simple gestures
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| 2. |
- Hüttenrauch, Helge, et al.
(författare)
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Involving users in the design of a mobile office robot
- 2004
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Ingår i: IEEE transactions on systems, man and cybernetics. Part C, Applications and reviews. - : IEEE. - 1094-6977 .- 1558-2442. ; 34:2, s. 113-124
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Tidskriftsartikel (refereegranskat)abstract
- This paper describes the experiences from the iterative design of a fetch-and-carry-robot, to be used by motion-impaired people in an office environment. A user-centered approach was chosen, involving several steps of information elicitation to inform the design. We describe the main elements of the design process, the communication and interaction components of the final prototype system, and an evaluation of the system in the form of a longitudinal study. Results from this study confirmed that continuous testing with users is extremely important in the design process for service robots. The trials have also revealed that interaction design for robots should not focus only on the individual user, but that other members in the environment can be seen "secondary users" or "bystanders" who tend to relate to the robot actively in various ways. We conclude that these social and collaborative issues should be studied in future research.
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| 3. |
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| 4. |
- Norman, Kerstin, et al.
(författare)
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Working conditions and health among female and male employees at a call center in Sweden.
- 2004
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Ingår i: American journal of industrial medicine. - : Wiley. - 0271-3586 .- 1097-0274. ; 46:1, s. 55-62
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Tidskriftsartikel (refereegranskat)abstract
- BACKGROUND: The call center industry is one of the most expansive labor market sectors in Sweden today. The purpose of this study was to investigate the working conditions and symptoms among employees at a call center in Sweden. METHODS: This study represents the cross-sectional baseline survey, which was part of a prospective cohort study. Fifty-seven call center workers were compared with a reference group of 1,459 professional computer users from other occupations. A questionnaire covered physical and psychosocial working conditions and symptoms during the last month. Structured observations in accordance with an ergonomic checklist were used to assess workstation design during the subject's ordinary work. RESULTS: The call center group had worked for a shorter time in their present tasks and spent longer continuous time in front of the computer than the reference group. There were deficiencies in workspace, keyboard- and input device placement. The subjects reported poor support from their immediate supervisor, low control and limited opportunities to influence their work. A higher proportion of the call center group reported musculoskeletal symptoms. CONCLUSION: The call center operators were exposed to working conditions that in other studies have indicated an increased risk of developing musculoskeletal disorders. The study also shows that young computer operators in the call center group with a short working career had a higher prevalence of neck- and upper extremity symptoms than older computer workers in other labor market sectors.
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