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- Sefyrin, Johanna, 1972-
(författare)
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"Do you work on IT or what?" – Configurations of Heterogeneous Actors in Information Systems Design
- 2009
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Konferensbidrag (refereegranskat)abstract
- In systems design a number of different categories are used, and some of these are problematic. The purpose of the paper is to explore how heterogeneous actors were configured during a systems design project. The empirical material for the study was gathered through the use of ethnographic methods, and analyzed with the help of diffraction. The conclusions are that in the project a range of agencies were configured, and these were sometimes enabling, and sometimes restricting. Furthermore the administrative officers (mostly women) in the project were configured as business experts, and this categorization made invisible their contributions as systems designers.
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- Sefyrin, Johanna, 1972-, et al.
(författare)
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"We do not talk about this" : Problematical silences in eGovernment
- 2009
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Ingår i: Electronic Journal of e-Government. - 1479-439X. ; 7:3, s. 259-270
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Tidskriftsartikel (refereegranskat)abstract
- The Swedish public sector is currently in a process of transformation, often referred to as eGovernment. In this paper stories are told of problematic silences in an eGovernment implementation project in a Swedish government agency. eGovernment is discussed as something that is articulated differently by a range of actors in various locations. This enables articulations of multiple eGovernment and the multiple articulations can also be a means to contest dominant and possibly problematic articulations of eGovernment. The dominant discourse of eGovernment is the rationalisation of the public sector as a means of saving public resources. The improvement of quality and availability of public services, and to improve democratic processes are central in the dominant discourse. In this discourse there is a silence about the dismissal of employees in the public sector. There is neither talk about how the public sector is an important labour market for women nor how the rationalisation will affect the employees. Employees’ knowledges are not considered as being a resource for strategic IT-planning, and thus they are not invited to participate in the further design of IT-systems. The purpose of the paper is to explore the participation of the administrative officers in an eGovernment implementation project, and the meanings of eGovernment articulated in the project. Ethnographic methods were used in the collection of empirical material, and central ideas in participatory design and feminist technoscience were used in the analysis. The main argument is that the administrative officers participated in an ambiguous way. They were central actors but were at the same time marginalised within the organisation. The ambiguity regarding how they participated is related to different and more inclusive articulations of eGovernment in the project. The paper is concluded with a discussion concerning how alternative articulations of eGovernment can offer alternatives to the dominant eGovernment discourse.
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