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Usability testing a...
Usability testing and trust analysis of a mental health and wellbeing chatbot
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- Boyd, Kyle (författare)
- Ulster University, School of Art, Belfast, UK
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- Potts, Courtney (författare)
- Ulster University, School of Computing, Belfast, UK
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- Bond, Raymond (författare)
- Ulster University, School of Computing Belfast, UK
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visa fler...
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- Mulvenna, Maurice D (författare)
- Ulster University, School of Computing Belfast, UK
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- Broderick, Thomas (författare)
- Munster Technological University, Department of Sport, Leisure and Childhood Studies, Cork, Ireland
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- Burns, Con (författare)
- Munster Technological University, Department of Sport, Leisure and Childhood Studies, Cork, Ireland
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- Bickerdike, Andrea (författare)
- Munster Technological University, Department of Sport, Leisure and Childhood Studies, Cork, Ireland
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- McTear, Michael F (författare)
- Ulster University, School of Computing Belfast, UK
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- Kostenius, Catrine, 1962- (författare)
- Luleå tekniska universitet,Omvårdnad och medicinsk teknik
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- Vakaloudis, Alex (författare)
- Munster Technological University, Nimbus Research Centre, Cork, Ireland
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- Dhanapala, Indika (författare)
- Munster Technological University, Nimbus Research Centre, Cork, Ireland
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- Ennis, Edel (författare)
- Ulster University School of Psychology Coleraine, UK
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- Booth, Frederick (författare)
- Ulster University, School of Computing Belfast, UK
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(creator_code:org_t)
- 2022-10-04
- 2022
- Engelska.
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Ingår i: Proceedings of the 33rd European Conference on Cognitive Ergonomics (ECCE 2022). - New York, NY, USA : Association for Computing Machinery.
- Relaterad länk:
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https://doi.org/10.1...
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https://urn.kb.se/re...
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https://doi.org/10.1...
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Abstract
Ämnesord
Stäng
- Mental health chatbots are particularly useful for those who are isolated and may have difficulty attending services or for those who are reluctant to speak to a professional. In this study, the usability and trust of a chatbot known as ’ChatPal’ has been assessed. ChatPal has been developed by an interdisciplinary team encompassing health service providers, local authorities, charities and universities to promote positive mental wellbeing among individuals in rural areas across Europe. This study employed a usability test protocol to recruit representative users to complete a set of tasks using the ChatPal chatbot. Usability issues were assessed along with trust and users’ satisfaction on the System Usability Scale and the Chatbot Usability Questionnaire. The study shows the usability issues and trust with a mental health chatbot and highlights recommendations for improvement.
Ämnesord
- NATURVETENSKAP -- Data- och informationsvetenskap -- Människa-datorinteraktion (hsv//swe)
- NATURAL SCIENCES -- Computer and Information Sciences -- Human Computer Interaction (hsv//eng)
- MEDICIN OCH HÄLSOVETENSKAP -- Hälsovetenskap -- Annan hälsovetenskap (hsv//swe)
- MEDICAL AND HEALTH SCIENCES -- Health Sciences -- Other Health Sciences (hsv//eng)
Nyckelord
- Apps
- Chatbots
- Conversational user interfaces
- Digital interventions
- Mental health
- User experience
- Wellbeing
- Nursing
- Omvårdnad
Publikations- och innehållstyp
- ref (ämneskategori)
- kon (ämneskategori)
- Av författaren/redakt...
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Boyd, Kyle
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Potts, Courtney
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Bond, Raymond
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Mulvenna, Mauric ...
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Broderick, Thoma ...
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Burns, Con
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visa fler...
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Bickerdike, Andr ...
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McTear, Michael ...
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Kostenius, Catri ...
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Vakaloudis, Alex
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Dhanapala, Indik ...
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Ennis, Edel
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Booth, Frederick
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visa färre...
- Om ämnet
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- NATURVETENSKAP
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NATURVETENSKAP
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och Data och informa ...
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och Människa datorin ...
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- MEDICIN OCH HÄLSOVETENSKAP
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MEDICIN OCH HÄLS ...
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och Hälsovetenskap
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och Annan hälsoveten ...
- Artiklar i publikationen
- Proceedings of t ...
- Av lärosätet
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Luleå tekniska universitet