| 1. |
- Cöster, Mathias, et al.
(författare)
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Usability and strategic logic in information systems : Supporting insight and action in IT-enabled change
- 2012
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Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- Information systems (IS) are increasingly viewed as key enablers in organisations’ quest for distinctive work practices and uniqueness. To increase the likelihood of success in this, we expect that organisation leaders increasingly will want to develop and use such systems in conjunction with the strategic logic that they intend to pursue: how users of IS (employees, customers, and business partners) should process and utilise information.Definitions of IS usability already imply this in talking not only of user satisfaction but also efficiency and effectiveness. However, “effectiveness… in a specified context of use” (ISO, 1998) must be judged with reference to the intended logic for such a context. This makes it imperative to link strategy and estimates of usability in changing IS, and to include in such systems relevant parts of the work practices supported by the technology in question.We relate this need to the four dimensions suggested by Iveroth (2011) in handling IT change, which we interpret as insight and action inertia due to established systems and routines (cf. Hedberg 1976). Eliciting employee views and involving stakeholders by visualising the logic behind possible changes in IS and how they are used should reduce the risk of incoherent, misinformed and ultimately unsuccessful projects.The article reports on experiences from testing a new approach where two proven tools were combined to achieve this: user questionnaires and strategy maps. Two Swedish organisations, a transport company and a regional administration, considered developing their intranets. To support their discussions about benefits from this, these methods were used interactively to increase understanding of potential effects of the intranets on organisational objectives. The methods were accepted and appreciated and enabled a time-effective discussion on how to develop the IS, i.e. the intranets. Both organisations concluded that their paths towards more effective use of intranets mainly depends on changing behaviours and competencies. This suggests that a crucial next step for them is to address the inertias that have to be managed in IT-enabled change.
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| 3. |
- Frykholm, Oscar, et al.
(författare)
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Medicine meets engineering in cooperative design of collaborative decision-supportive system
- 2010
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Ingår i: IEEE 23rd International Symposium on Computer-Based Medical Systems (CBMS). - Perth, WA : IEEE conference proceedings. ; , s. 116-121
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Konferensbidrag (refereegranskat)abstract
- Researchers in Human-Computer Interaction have worked together with physicians to specify and create prototypes of a system to be used primarily during multi-disciplinary team meetings. Physicians will use the system to aggregate and present relevant patient information during discussions on diagnosis and treatment, and also to coordinate the cases during the patient care pathway. In this paper we present the cooperative design process and activities conducted within the project. The results are two-fold; we report on the progress of creating the decision-supportive system, and describe how the physicians experience the design process. The design activities have made the physicians reflect on: the lack or loss of patient information, how patient information can be improved, break-downs in their work process, how they learn from each other, and the design methodology itself.
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| 4. |
- Hyppönen, Hannele, et al.
(författare)
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eHealth indicators : results of an expert workshop
- 2012
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Ingår i: Studies in Health Technology and Informatics, Volume 180. - : I O S Press. - 9781614991007 ; , s. 328-332
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Konferensbidrag (refereegranskat)abstract
- eHealth indicators are needed to measure defined aspects of national eHealth implementations. However, until now, eHealth indicators are ambiguous or unclear. Therefore, an expert workshop "Towards an International Minimum Dataset for Monitoring National Health Information System Implementations" was organized. The objective was to develop ideas for a minimum eHealth indicator set. The proposed ideas for indicators were classified based on EUnetHTA and De-Lone & McClean, and classification was compared with health IT evaluation criteria classification by Ammenwerth & Keizer. Analysis of the workshop results emphasized the need for a common methodological framework for defining and classifying eHealth indicators. It also showed the importance of setting the indicators into context. The results will benefit policy makers, developers and researchers in pursuit of provision and use of evidence in management of eHealth systems.
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| 5. |
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| 6. |
- Hyppönen, Hannele, et al.
(författare)
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Nordic eHealth Indicators: Organisation of research, first results and plan for the future.
- 2013
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Ingår i: Medinfo 2013. - Netherländerna : IOS Press. - 9781614992882 ; , s. 273-277
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Konferensbidrag (refereegranskat)abstract
- eHealth indicator and benchmarking activities are rapidly increasing nationally and internationally. The work is rarely based on a transparent methodology for indicator definition. This article describes first results of testing an indicator methodology for defining eHealth indicators, which was reported at the Medical Informatics Europe conference in 2012. The core elements of the methodology are illustrated, demonstrating validation of each of them in the context of Nordic eHealth Indicator work. Validation proved the importance of conducting each of the steps of the methodology, with several scientific as well as practical outcomes. The article is based on a report to be published by the Nordic Council of Ministers.
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| 9. |
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| 10. |
- Pargman, Daniel, et al.
(författare)
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HCI in a World of Limitations : Addressing the Social Resilience of Computing
- 2013
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Ingår i: Post-Sustainability - A CHI 2013 Sustainability Community Workshop.
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Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- Most computer scientistsand practitioners assume that we live in a world of possibilities and that inexorable forces of technological development will help bring us a future of increased wellbeing and of growing economic prosperity. An increasing number of scientists however point at the triple crisis(ecology, economy, energy) and imagine radically different futures based not on expansion and possibilities, but on limitations and/or decline. We propose that a broad program should be formulated that takes biophysical and economic limitations as its starting point and outline some areas that are paramount for HCI to come to grips with.
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| 11. |
- Rönnbäck, Anna Öhrwall, et al.
(författare)
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A reflection on openness in collaborative product development
- 2011
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Ingår i: Proceedings of the 4th ISPIM Innovation Symposium. - : ISPIM.
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Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- This paper presents an in-depth case study from a development project in the bank sector. The findings have implications for companies that consider openness in their innovation activities. A large company that wishes to involve suppliers, partners, customers and end-users need to be prepared organizationally, with e.g., motivated individuals, and allocated budgets. This applies regardless company size, but, the study indicates that a smaller firm can more easily involve end-users, and can take advantage of its (built-in) proximity and flexibility towards customers. By knowing more and by planning for openness in a product development project, the expectations of involved parties can more easily be met. The indepth case study illustrates that openness in innovation takes time, and requires efforts, and should not be undertaken unless the company is well prepared for it.
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| 14. |
- Walldius, Åke, et al.
(författare)
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Exploring the use of design pattern maps for aligning new technical support to new clinical team meeting routines
- 2013
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Ingår i: Behavior and Information Technology. - : Taylor & Francis. - 0144-929X .- 1362-3001. ; 32:1, s. 68-79
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Tidskriftsartikel (refereegranskat)abstract
- We propose the collaborative activity of mapping design patterns against stakeholder values as a viable method for grounding conceptual design of information and communication technology (ICT) services for heterogeneous sets of stakeholders. Preliminary experiences from designing a case book service for video-mediated gastro-medical team meetings are presented. A diverse set of stakeholders and the challenge to apply novel technologies in a demanding environment have placed more responsibility on the Human Computer Interaction (HCI) team to conceptualise new work practices and their expected effects than what traditional participatory design projects typically entail. By combining the methodologies of genre analysis and pattern languages, design pattern maps have been used to conceptualise solutions that span both work and interface aspects of the solution and that match declared values of the stakeholders concerned. A series of mapping sessions with different stakeholders helped the inter-disciplinary project team to better define, what stakeholder values called for what new work patterns and what kind of supporting interaction design patterns these new work patterns in turn called for.
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