Exploring service blueprints in a university setting : Investigating students' perceptions of visual artefacts and processes in two institutions

• The concept of service blueprints has been applied to a university setting. Two universities (in China and Sweden) are jointly investigating the model's applicability. Initial work has included staff discussions, a blueprint set for universities, and student surveys about the search and application processes. © 2018 IEEE.

Ämnesord

NATURVETENSKAP  -- Data- och informationsvetenskap (hsv//swe)

NATURAL SCIENCES  -- Computer and Information Sciences (hsv//eng)

Nyckelord

China

international cooperation

quality

service blueprint

Students

Sweden

Blueprints

Education computing

Image quality

Application process

Exploring service

Student surveys

University settings

Publikations- och innehållstyp

ref (ämneskategori)

kon (ämneskategori)