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Träfflista för sökning "AMNE:(SAMHÄLLSVETENSKAP Statsvetenskap) ;lar1:(hh);pers:(Åkesson Maria 1963)"

Search: AMNE:(SAMHÄLLSVETENSKAP Statsvetenskap) > Halmstad University > Åkesson Maria 1963

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  • Service Automation in the Public Sector : Concepts, Empirical Examples and Challenges
  • 2022. - 1
  • Editorial collection (peer-reviewed)abstract
    • This edited volume highlights the latest advances in and findings from research on service automation in public sector organizations. The contributing authors use a mix of social and technological approaches to increase readers’ understanding of public service automation. The respective chapters discuss the automation of services in public organizations from a conceptual standpoint, present empirical examples of automation applications in public organizations, and consider the implementation-related challenges that can arise. The book’s overall goal is to aid and inspire researchers and practitioners to expand their knowledge of service automation in public organizations, while also providing a foundation for policy development and future research. Following a brief introductory chapter, the book addresses major gaps in our current understanding of service automation in public organizations, and provides suggestions for future research. Moreover, it argues that there is a continued need to observe and learn from empirical examples, and a need for more critical studies on the social and societal consequences of increased service automation in public organizations.
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  • Result 1-4 of 4
Type of publication
reports (3)
editorial collection (1)
Type of content
other academic/artistic (3)
peer-reviewed (1)
Author/Editor
Åkesson, Maria, ... (4)Undo refine
Holmquist, Mats, 195 ... (3)
Johansson, Jörgen, 1 ... (3)
Thomsen, Michel, 195 ... (3)
Lindgren, Ida, 1980- (1)
Juell-Skielse, Gusta ... (1)
University
Halmstad University  (4)Undo refine
University of Gothenburg (1)
Linköping University (1)
University of Borås (1)
Language
Swedish (3)
English (1)
Research subject (UKÄ/SCB)
Social Sciences (4)

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