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- Okwir, Simon, et al.
(författare)
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Performance Measurement and Management Systems : A Perspective from Complexity Theory
- 2018
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Ingår i: International journal of management reviews (Print). - Switzerland : WILEY. - 1460-8545 .- 1468-2370. ; 20:3, s. 731-754
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Tidskriftsartikel (refereegranskat)abstract
- Complexity negatively impacts the process of continually improving performance management systems (PMSs). The extant PMS literature considers complexity to be a result of the external environment rather than a user response to that environment. However, this paper argues that organizations generally face internal complexity when adopting PMSs. Introducing PMSs into an organization can have varied effects in those organizations based on the complexity of an organization's associated members and its interactions. This study aims to understand the emergence of complexities while implementing and using PMSs in organizations. From the complexity theory perspective, four system properties (ontological, teleological, genetic and functional) are used to understand complexity in PMSs. The paper builds on a systematic literature review consisting of 76 papers and analyses them in the light of exploring sources of complexity when implementing and using PMSs. From the outset, complexity is understood to be a result of the conflict between existing organizational practices and mechanisms and the organizational controls associated with PMSs. The key findings abstracted six sources of complexity in this study: role, task and procedural types of complexity associated with the social dimension, and methodological, analytical and technological types of complexity associated with the technical dimension. The study findings contribute to the current discussion regarding why PMSs typically lag and are not responsive and resilient in emerging contexts. While understanding and exploring all organizational controls that moderate a PMS is useful, organizations should construct the necessary capabilities, depending on their context and adapt to the changes associated with PMSs.
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| 2. |
- Papanikolaou, E., et al.
(författare)
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Implicit business model effects of DLT adoption
- 2021
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Ingår i: Procedia CIRP. - : Elsevier BV. - 2212-8271. ; , s. 298-304
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Konferensbidrag (refereegranskat)abstract
- The significance of supply chain collaboration, communication and data exchange along with the importance of the relationships established among interconnected parties in a digital connected world, indicates the power of Distributed Ledger Technology (DLT) to transform the business model. In our study we set out to advance our understanding on how DLT impacts the business model. Since DLT is in its primitive stage of development, most studies focus into the implementation aspect of the technology and limited research has been done into the business model implications. Our research closes that knowledge gap in the literature by answering the question of "What are the secondary effects in business model that stem from DLT adoption?"Due to the inherent characteristics of the DLT, in respect to its network facet and the network effects created, we argue for a business ecosystem approach for our research. The main contributions of this paper are twofold. It presents implicit effects on business model beyond the direct trust and data openness aspects, and it also provides managers and scholars a process model for assessing how each implicit effect impacts the various business model dimensions.
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| 3. |
- Ribeiro da Silva, Elias, et al.
(författare)
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Unleashing the circular economy in the electric vehicle battery supply chain : A case study on data sharing and blockchain potential
- 2023
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Ingår i: Resources, Conservation and Recycling. - : Elsevier BV. - 0921-3449 .- 1879-0658. ; 193
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Tidskriftsartikel (refereegranskat)abstract
- Electric vehicles are perceived as a key technology to make mobility more sustainable, leading to a sharp rise in electric battery production and use. However, electric vehicle batteries are only a sustainable solution if they support decreasing the total impact of the supply chain, which makes circularity initiatives a key element in this transition. Currently, this is limited by the data sharing among actors in the supply chain on critical information needed to support a circular economy approach. In this study we explore how data sharing and information technology support the development of circularity in electric vehicle supply chains and examine the role of blockchain technology to address the circularity needs of battery tracking and capability sharing. To allow a comprehensive analysis, we conduct a case study in the electric vehicle battery supply chain, including companies from multiple tiers to capture all relevant perspectives. The results show that data sharing supports extended value chain activities, evolving from a linear to a circular supply chain perspective. It also indicates that blockchain technology supports removing existing barriers for a circular economy by facilitating transparency and traceability, especially for second-life applications beyond the dominant players in this industry.
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| 4. |
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| 5. |
- Okwir, Simon, 1982-, et al.
(författare)
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Performance Measurement Systems : Art and Science: A Perspective from Complexity Theory
- 2016
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Ingår i: Performance Management Association (PMA) conference, Edinburgh, Scotland 26- 29 June 2016 <em></em>.
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Konferensbidrag (refereegranskat)abstract
- Complexity negatively impacts the process of continually improving Performance Management Systems (PMS). Extant literature in PMS considers complexity to be a result of complex external environments rather than user’s response to it. However, this paper argues that organisations face internal complexity while adopting a PMS. Miscalculations of this complexity increases uncountable costs to organisations. Henceforth, this study adopts a complexity-theory perspective, and explores how organisational controls amplify complexity at the three core process stages of a PMS i.e., design, implementation and use. The paper builds on a Systematic Literature Review, comprising 58 papers, which are analysed in depth using a framework typifying technical and social controls as suggested by Smith and Bititci (2017). Results demonstrate that social and technical controls impact PMS process stages and contribute to complexity of PMS in two ways: First, a lack of clear and concise administration between the balance of objectivity and subjectivity in PMS at each process stage results in social complexity. Second, a range of interacting elements make it difficult to manage PMS and their inter- relationships across the three process stages resulting in technical complexity. The findings reinforce that the interaction of organisational controls in the system is emergent, unintended, unpredictable, and ambiguous in what to measure and how to manage it. In conclusion, this study posits that users’ response to the external environment causes internal Performance Measurement Complexity (PMC). In doing so, this paper highlights the propagation of complexity in six forms i.e. Analytical, Methodological, Technological, Role, Procedural and Task Complexity.
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| 6. |
- Machado, Carla G., et al.
(författare)
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A maturity framework for sustainable operations management
- 2015
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Ingår i: 23rd International Conference for Production Research, ICPR 2015. - : International Foundation for Production Research (IFPR).
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Konferensbidrag (refereegranskat)abstract
- Business sustainability integration is a complex task and strongly linked to operations management. The challenge is to conduct more sustainable operations through companies? value chain and their network. In sustainable operations management area, maturity models have been developed for specific purposes. However, there is a lack of models that considers sustainability integration through the evolution of sustainable operations? capabilities. Based on literature review, case studies and expert panels, this paper develops and proposes a maturity framework defined by sustainable operations management theory. Its is possible to identify an evolutionary path, which goes from an initial approach focused in compliance aspects and firm?s value protection to an innovative approach, based on corporate social responsibility supporting operations? integration in a sustainable system, and long-term values development. The experts? panel identified key processes areas that need to be prioritized in each level, and also analyzed the adaptation of some elements from Capability Maturity Model Integration (CMMI) to sustainable maturity framework design and development.
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| 7. |
- Angelis, Jannis, et al.
(författare)
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Management practices and the quality of primary care
- 2021
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Ingår i: Public Money & Management. - : Routledge. - 0954-0962 .- 1467-9302. ; 41:3, s. 264-271
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Tidskriftsartikel (refereegranskat)abstract
- Using the World Management Survey method, the authors mapped and analysed management quality in Swedish primary care centres. On average, private sector providers were better managed than public providers. Centres with a high overall social deprivation among enrolled patients also tended to have higher management quality. Management quality was positively associated with accessibility (length of waiting times), but not with patient-reported experience.IMPACT: The authors explored the use of management practices at the operational (care centre) level in Swedish primary care. The paper relates management quality to provider characteristics (public or private) and to the quality of care. An expansion of private care centres seems to have increased the average level of management quality in Swedish primary care. The findings suggest that suitable applications of management practices, especially in the area of people management, can produce a higher quality of care.
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| 10. |
- Okwir, Simon, 1982-
(författare)
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Collaborative Measures : Challenges in Airport Operations
- 2017
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Doktorsavhandling (övrigt vetenskapligt/konstnärligt)abstract
- Over the last 20 years, internal use of Performance Management(PM) within organizations has become much more complex in terms measurement techniques and approaches as well as their deployment within different organizational structures. In contrast to the traditional use of PM as an intra-organizational system, the emergence of networked operations, has extended organizational boundaries of Performance Management System (PMS) to new operational settings where actors often deal with a challenge of Collaborative Measures. Consequently, there is a significant lack of feedback and feedforward reporting mechanisms. This raises an important question for Performance Measurement & Management (PMM) literature. How do actors manage operations through inter- organizational performance measures? Hence, the purpose of this thesis is to investigate the management of collaborative measures in a quest to attain better operational performance for inter- organizational PM.The thesis builds on four studies investigating a collaborative PMS for capacity enhancements in airport operations. Due to their operational complexity and highly networked subsystems, airport operations provided a fitting empirical scene for studying PM that transcends organizational boundaries. Within the context of this thesis, airports are viewed as a System of System (SoS), and inter- organizational PM is investigated with the dimensions Organizational Complexity, Continuous Improvement and Social system. The studies use a multimethod approach, including longitudinal action research, multiple-case study, Systematic Literature Review (SLR), Classification and Regression Tree method (CART) and Artificial Neural Network (ANN) Method.The findings show that that (1) inter- organizational performance is affected by intrinsic Performance Measurement Complexity (PMC) which aggregates as interactive complexity with many actors. (2) The challenge of feedback and feedforward mechanisms as a dual control for collaborative performance is analysed with four cybernetic functions: sensor, commander, actuator and process. (3) The concept of Reflective Performance Measurement System (RPMS) is introduced with general conditions to facilitate collaborative decision-making within such platforms.
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