| 1. |
- Agostino, Alessandro, et al.
(författare)
-
Cloud solution in Business Intelligence for SMEs – vendor and customer perspectives
- 2013
-
Ingår i: Journal of Intelligence Studies in Business. - Halmstad : Halmstad University. - 2001-015X. ; 3:3, s. 5-28
-
Tidskriftsartikel (refereegranskat)abstract
- The aim of this study was to identify key success factor for SME customers of cloud based Business Intelligence products. A deep interview was made with four producers and a questionnaire was carried out among 36 SMEs. The findings suggest that the most important CSFs were the level of software functionalities, the ubiquitous access to data, responsive answers to customer support requests, handling large amounts of data and implementation cost. Each of these factors addresses a specific area that customers pay close attention to during the adoption process of a cloud BI solution. Offering ubiquitous access to date and respsonsive answers to customer requests are particularly emphasized for SMEs. We also found that industry tailored software is preferred, monthly or quarterly billings, and contact by email or phone for service. The paper shows recommendations, implications of research and suggests further research on the topic.
|
|
| 2. |
- Amara, Yasmina, et al.
(författare)
-
Evaluating Business Intelligence Software : Testing the SSAV Model
- 2009
-
Ingår i: ECIS 2009: Third European Competitive Intelligence Symposium. - Västerås/Eskilstuna : Mälardalens Universitet. ; , s. 238-251
-
Konferensbidrag (refereegranskat)abstract
- Choosing the right Business Intelligence (BI) software is critical to increasing productivity and effectiveness in organizations today. At the same time it is a very elaborating and complex process to choose the right software due to the fact that a large number of BI products exist on the market, which are quite different and updated frequently. The objective of this study is to develop and test a model for the evaluation of BI Software. The findings of the study revealed that it is difficult to declare what is the most competitive BI software as what is good for one user might not be good for another depending on their different business needs. Having said that the study initiated a new classification of BI Software vendors depending on the degree to which they comply with the functions in the Competitive Intelligence (CI) cycle. The software tested was divided into five categories: Fully complete, Complete, Semi Complete, Incomplete and Insubstantial. We conclude that the SSAV (Solberg Soilen, Amara, Vriens) Model Together with some proposed non technological variables and a classification developed can be used as a user's selection tool for deciding which BI Software to purchase.
|
|
| 3. |
- Amara, Yasmina, et al.
(författare)
-
Using the SSAV model to evaluate Business Intelligence Software
- 2012
-
Ingår i: Journal of Intelligence Studies in Business. - Halmstad : Högskolan i Halmstad. - 2001-015X. ; 2:3, s. 29-40
-
Tidskriftsartikel (refereegranskat)abstract
- Choosing the right Business Intelligence (BI) software is critical to increasing productivity and effectiveness in organizations today. At the same time it is a very elaborating and complex process to choose the right software due to the fact that a large number of BI products exist on the market, which are quite different and updated frequently. The objective of this study is to develop and test a model for the evaluation of BI Software. The findings of the study revealed that it is difficult to declare what is the most competitive BI software as what is good for one user might not be good for another depending on their different business needs. Having said that the study initiated a new classification of BI Software vendors depending on the degree to which they comply with the functions in the Competitive Intelligence (CI) cycle. The software tested was divided into five categories: Fully complete, Complete, Semi Complete, Incomplete and Insubstantial. We conclude that the SSAV (Solberg Søilen, Amara, Vriens) Model Together with some proposed non technological variables and a classification developed can be used as a user's selection tool for deciding which BI Software to purchase.
|
|
| 4. |
- Avaid, Taha J, et al.
(författare)
-
A Comparative Study of Chinese and Western MBA Programs
- 2020
-
Ingår i: International Journal of Chinese Education. - Leiden : Brill Nijhoff. - 2212-585X .- 2212-5868. ; 9:1, s. 89-112
-
Forskningsöversikt (refereegranskat)abstract
- In the last two decades, questions have been raised against the relevance of business education all around the globe including the famous MBA program. Despite few shortcomings of western MBA programs, they are considered to be the global benchmark owing to their reputation, quality, research focus etc., whereas most of their Chinese counterparts are criticized heavily for their different weaknesses ranging from obsolescence and incorporating unique Chinese characteristics to blindly following the US model, without devising the right mix. This study compares the Chinese MBA with the Western MBA programs, highlighting the crucial weaknesses prevailing in Chinese MBA programs and then identifying the necessary improvements to bring them at par with their western counterparts. The study also contributes by bringing-forth 'must have' and 'can have' courses as a part of the MBA curriculum by going through both Western and Chinese MBA curriculums in depth. © 2020 Copyright 2020 by Koninklijke Brill NV, Leiden, The Netherlands.
|
|
| 5. |
- Aziza, Amine, et al.
(författare)
-
The impact of CRM on QoE : An exploratory study from mobile phone industry in Morocco
- 2015
-
Ingår i: Journal of Intelligence Studies in Business. - Halmstad : Halmstad University. - 2001-015X. ; 5:2, s. 22-35
-
Tidskriftsartikel (refereegranskat)abstract
- Today’s mobile phone sector is marked by intensified competition and strong market penetration. In this environment, the carriers offer their customers a wide variety of services that are quite similar from one operator to another. These customers are always searching for a quality of experience (QoE). On one hand, operators interact with their customers through CRM practices inspired by their marketing strategies and rolled out through their procedures and technological support. On the other hand, the customers expect an extremely high quality of service (QoS) and subjectively perceive the utility and usability (Qp) of these mobile services. This paradox led us to study the impact of CRM on the customer experience (QoE) in the mobile phone industry, in this study with data from Morocco. Empirical data confirms existing theory, CRM determinants for QoE include quality of service, quality of interaction with customer, claims management and customer knowledge. However, we also found that practitioners are aware that organizations should look beyond the relationship to manage the customer experience. To this end we developed a model based on the first four CRM determinants and the findings in this study.
|
|
| 6. |
- Calof, Jonathan, et al.
(författare)
-
Understanding the structure, characteristics, and future of collective intelligence using local and global bibliometric analyses
- 2022
-
Ingår i: Technological forecasting & social change. - New York, NY : Elsevier. - 0040-1625 .- 1873-5509. ; 178
-
Tidskriftsartikel (refereegranskat)abstract
- “Collective Intelligence” has been a popular area of research for more than a decade. We apply two different analytical approaches (local and global bibliometric analysis) to describe how this literature is organized and how it has evolved. A local approach focuses on the 3,138 articles indexed in the Scopus database where ‘collective intelligence’ is in the title, abstract, or keyword. A global approach reclassifies all of the Scopus documents into research communities using all (1.28 billion) citations in the database and proceeds to identify which research communities are populated by the 3,138 Collective Intelligence (CI) articles. These two approaches provide significantly different perspectives on how CI is structured, who the leaders of the field are, and how it is evolving. A synthesis of these two perspectives provides ideas for those who wish to contribute to the collective intelligence field. Our findings support the Kuhnian idea of research communities as a useful concept in bibliometric analysis. © 2022 The Authors.
|
|
| 7. |
- Drozdz, Sebastian, 1992-, et al.
(författare)
-
An Assessment of Customer Shared Value in the Restaurant Industry – a Survey from Sweden
- 2015
-
Ingår i: Theoretical and Applied Economics. - Bucarest : Asociatia Generala a Economistilor din Romania (A G E R). - 1841-8678 .- 1844-0029. ; 22:4 (605), s. 85-98
-
Tidskriftsartikel (refereegranskat)abstract
- The article tries to investigate to which extent the concept of Customer Shared Value (CSV) is relevant for a particular industry, the restaurant industry. We wanted to know if there is a correlation between social benefits and economic benefits for restaurants. We also wanted to know if restaurants already conduct their business according to the concept of Creating Shared Value, but maybe without reference to the concept as such. We found that restaurant companies in Sweden actually work to create economic benefits and social values. However we did not find that there was any clear pattern between economic value and social values. The companies with the highest total shared value are in fact the companies with the highest revenue, but there are also companies with lower revenue which have scored high in total shared value and vice versa. Most of the restaurants implicitly work with several factors of the concept such as having knowledge of the costs and causes of environmental impacts and the notion of how to treat employees fairly. The findings are valuable because they show to what extent CSV is a reality in the restaurant business today. This may have implications about how practitioner and scholars alike view the concept of CSV.
|
|
| 8. |
- Fri, William, et al.
(författare)
-
How Phases of Cluster Development are Associated with Innovation : the Case of China
- 2013
-
Ingår i: International Journal of Innovation Science. - Brentwood, Essex : Multi-Science Publishing. - 1757-2223. ; 5:1, s. 31-44
-
Tidskriftsartikel (refereegranskat)abstract
- Both Volvo and SAAB are now Chinese owned car companies. This means that a substantial amount of Swedish innovation takes place in China. In order to understand this phenomenon better and what it means to innovation strategy we look at how industrial clusters in the automobile industry in different phases of development differ. The Diamond Model is used to explain and measure the competitive situation in three cluster regions in China. The new automobile manufacturing clusters of Chongqing and Chengdu (2C) is compared with two well-developed clusters in Shanghai and Jiangsu, and Beijing and Hebei. Although Shanghai is the most attractive automobile cluster, automobile manufacturing firms choose to locate their production in other regions. The move is also related to the level of innovation in different regions.
|
|
| 9. |
- Gedda, David, 1991-, et al.
(författare)
-
Crowdfunding : Finding the Optimal Platform for Funders and Entrepreneurs
- 2016
-
Ingår i: Technology Innovation Management Review. - Ottawa : Carleton University. - 1927-0321. ; 6:3, s. 31-40
-
Tidskriftsartikel (refereegranskat)abstract
- As a steadily expanding source of venture capital, crowdfunding has become an alternative to traditional funding sources, such as banks and financial investors. The phenomenon of crowdfunding is represented by a growing number of Internet sites, here called crowdfunding platforms, devoted to the service. In this article, we investigate crowdfunding and their payout models, which are standard components on crowdfunding platforms. We consider the perspectives of both entrepreneurs and funders to determine the most attractive combination of models found on crowdfunding platforms. Our findings indicate that the most popular crowdfunding platforms, at the time of this study, reflect the preferences of entrepreneurs. The funders’ favoured crowdfunding model, which we call the equity model, is not currently found, in combination with the often-grouped, non-financial crowdfunding models of pre-order, sponsoring, or reward, on any of the top platforms. Thus, the research identifies a new market for crowdfunding platforms.
|
|
| 10. |
- Gerritsen, Bart H. M., et al.
(författare)
-
Social Media Coming to the Mall : A Cross-Channel Response
- 2014. - 1
-
Ingår i: <em></em>Product Development in the Socio-sphere. - Cham : Springer. - 9783319074030 - 9783319074047 ; , s. 169-235
-
Bokkapitel (refereegranskat)abstract
- Traditional shopping malls experience the effects of expanding online shopping. In addition, social media grew as a platform for customer orientation and expression. In-mall retail must respond. We take the customer journey as the guiding model for customer experience building and focus on converting cross-channel built customer expectation into enriched customer experiences in in-mall stores. We focus on the in-mall part of the journey but recognize the need to engage with customers in other parts of the journey and on social media. That is where the word-of-mouth spreads nowadays. We develop a ‘u-retail’ process model and a cyber-physical system concept for a mall: we combine a mall website, mobile apps and interactive storefronts containing Facebook processes into an integrating system. Customers can manipulate info and processes displayed on the interactive storefront through touch or mobile devices. The Facebook shopping-with-online-friends process inserts real-time feedback from social media friends in the storefront window. We show how ‘gamification’ and trust and loyalty breeding can be employed. Mall and retailers attract customers in a collective manner, from parking services to package deals. Cross-channel customer tracking is part of the concept, providing a view on both online and offline communities. Ubiquitous tracking of customers foster deep customer relation and experience of data. We implemented a first partly surrogate prototype to validate the concept. This partly empirical, partly designed experimental implementation can itself be a big data tool for scientists and retailers to acquire deeper insights. The concept can be generalized to other social contexts. © Springer International Publishing Switzerland 2014
|
|
