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- Guyard, Carina
(author)
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Kommunikationsarbete på distans
- 2014
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Doctoral thesis (other academic/artistic)abstract
- This research thesis analyzes the characteristics of communication work in a call centre, by examining the communication work at a Swedish call centre which is outsourced to Latvia. The thesis studies the ways in which communication with the customers is organized, carried out and assigned meaning. Theoretically, the thesis draws on both critical and management-oriented perspectives of work. The empirical investigation combines participant observations at the call centre with individual interviews, mainly conducted with operators and management staff.The communication work is analyzed both as labour and as communicative activity. The concept of labour focuses upon the relation between employer and employee. Therefore, the analysis is placed within the framework of a capitalistic production system, through a survey of the economic and the organisational working conditions. The communicative activity deals with how the telephone conversations with the customers are enacted. In that part of the analyses, the working routines and the meaning making practices are illuminated.As examined in the current research, the communication work is indeed constructed in an alienated manner, through high levels of standardization, immobility, and estrangement from both customers and the customers’ culture. Nonetheless, merely being employed has meant significant economic security for the operators of the Latvian call centre. The operators are incumbents of a society affected by deep economic crises with high unemployment rates. In relation to their broader society, the employees have found meaning within their immediate social situation. This may explain why they endure the monotonous work with few opportunities for development.
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- Hansen, Peo, et al.
(author)
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Bringing Africa as a 'Dowry to Europe' : European Integration and the Eurafrican Project
- 2011
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In: Interventions. - 1369-801X .- 1469-929X. ; 13:3, s. 443-463
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Journal article (peer-reviewed)abstract
- Abstract This essay examines the history of the "Eurafrican project" as it evolved from the Pan-European movement in the 1920s to its institutionalization in the European Economic Community (EEC) (i.e. today's EU) in the late 1950s. As shown in the essay, practically all of the visions, movements and concrete institutional arrangements working towards European integration during this period placed Africa's incorporation into the European enterprise as a central objective. As so much of the scholarly, political and journalistic accounts at the time testify, European integration was inextricably bound up with a Eurafrican project. According to the intellectual, political and institutional discourse on Eurafrica - or the fate of Europe's colonial enterprise - a future European community presupposed the transformation of the strictly national colonial projects into a joint European colonization of Africa. Indeed, there is strong evidence to suggest that these ideas were instrumental in the actual diplomatic and political constitution of the EEC, or of Europe as a political subject. The essay discusses the conspicuous absence of these matters from scholarship on European integration and its historical origins and trajectory. It also notes that it is equally neglected in postcolonial studies, which should be able to provide the theoretical and historical tools to engage with the complex and instructive issues with which the Eurafrican project and its intimate links to the history of European integration confront today's scholars.
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- Jonsson, Stefan, 1961-
(author)
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Mellanrummets estetik och politik
- 2003
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In: Horisont (Svenska Österbottens litteraturförening). - 0439-5530. ; :2, s. 22-27:2, s. 22-27
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Journal article (other academic/artistic)
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| 5. |
- Jonsson, Stefan, 1961-
(author)
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The Ivory Towers in California
- 2008
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In: <em>Global Cities </em>. - Stockholm : Arkitekturmuseet. ; , s. 5-18, s. 5-18
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Book chapter (other academic/artistic)
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