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- Wilde-Larsson, B., et al.
(författare)
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Advanced home care : Can patients' opinions on the quality of care be replaced by those of family members
- 2004
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Ingår i: Journal of Clinical Nursing. - : Wiley. - 0962-1067 .- 1365-2702. ; 13:2, s. 226-233
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Tidskriftsartikel (refereegranskat)abstract
- Background. Advanced medical care in the patient's home setting is becoming more common. Many of the patients who receive this kind of care have severe illnesses and are unable to respond to questions about the quality of care. The research question was: are the patients’ opinions congruent with those of family members?Aim. To explore and compare the relationship between patients’ perception of the quality of care and close family members’ perception of this care as well as their perception of the patients’ perception.Methods. Sixty-seven patients receiving advanced home care, 82 family members (54 matched patient + family member pairs) participated. Data were collected using a short version of the quality from the patient's perspective questionnaire modified to advanced home care.Results. A high degree of perceptual congruence was found between patients and their family members. The similarity was also high between family members’ own opinion and their appraisal of how the patient perceived the care. A subgroup of family members who met the patient once a week or less often deviated from this pattern.Conclusion. Patients’ views on the quality of care are congruent with the opinions of family members if they meet every day (live together) and share the same everyday and care-related experiences. The results can be understood in the light of empathic accuracy theory.Relevance to clinical practice. The findings of this study have important implications for clinical nursing practice. Family members’ perception of the quality of care may be a valuable data source for nurses in the case of advanced home care if the patient and family member share the same everyday, care-related experiences, otherwise family members’ perception tend to be more critical than those of the patients themselves.
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- Birkheim, K., et al.
(författare)
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The Role of Psychological Capital in Perception of Safety Climate Among Air Traffic Controllers
- 2013
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Ingår i: Journal of leadership & organizational studies. - : SAGE Publications. - 1548-0518 .- 1939-7089. ; 20:2, s. 232-241
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Tidskriftsartikel (refereegranskat)abstract
- Previous research has shown that psychological capital (PsyCap) is associated with desired employee behavioral and performance outcomes. Extending previous research, we examine, in two studies, if the PsyCap of Norwegian air traffic controllers is related to their perceptions of safety climate. Based on bootstrapping procedures, results from Study 1 (N = 77) and Study 2 (N = 38) revealed that PsyCap was positively correlated with safety climate. In Study 1, PsyCap explained 31% of the variance in safety climate. Controlling for mediating effects of positive and negative emotions in Study 2, PsyCap explained 15.5% of the variance. These results provide first-time empirical evidence linking PsyCap to safety climate in safety critical organizations.
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- Edvardsson, B., et al.
(författare)
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Internal service quality and the psychosocial work environment : An empirical analysis of conceptual interrelatedness
- 1997
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Ingår i: Service Industries Journal. - : Informa UK Limited. - 0264-2069 .- 1743-9507. ; 17:2, s. 252-263
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Tidskriftsartikel (refereegranskat)abstract
- There is a need to integrate service quality concepts withconcepts from other research fields, such as the psychosocialwork environment, to help us better understand and create abasis for quality control in services. The main aim of this paperis to explore empirically the relationships between thepsychosocial work environment and internal service qualily. Weuse concepts and measures derived from psychosocial workenvironment theory and service quality theory respectively. Datawere collected from 555 employees in a Swedish computerservice company using questions from a Stress Profile as well as from a Quality Profile. All 52 items from the Stress Projile and20 items from the Quality Profile were entered into a factoranalysis. The main result of the study is not the exact outcome ofthe factor analysis per se, but rather the point that questionsderived from two different research fields appear to measuredifferent mental representations of work conditions. Clearly,interdependence exists between the psyclzosocial workenvironment and internal quality. It is quite concmon to ncap adrestructure service processes in order to improve internal qualityin an attempt to solve quality problems created by organisationalchanges. We suggest that it should be equally inportant to takenieasures to increase work satisfaction by improvingpsychosocial work conditions
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- Larsson, Gerry, et al.
(författare)
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A Stress Reduction Program Led by Health Care Personnel : Effects on health and well-being
- 1991
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Ingår i: European Journal of Public Health. - : Oxford University Press (OUP). - 1101-1262 .- 1464-360X. ; 1:2, s. 90-93
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Tidskriftsartikel (refereegranskat)abstract
- The aim of the study was to evaluate a stress control program which can be led by nurses. The program consisted of 10 three hour sessions conducted weekly. The meetings were devoted to theoretical lectures, discussions about personal stress experiences, and relaxation training. Participants read written material and practiced relaxation between sessions. Subjects in an intervention group showed significant changes in the following variables: fewer perceived daily hassles; more positive self-esteem; improved problem-focused coping capacity; improved eating and exercise habits; fewer self-reported psychological symptoms; improved subjective health status and well-being; lowered level of diastolic blood pressure; reduced waist-hip ratio; and an increase in actions taken against stressors. The results were discussed as promising but it was noted that the program seemed to attract a select group; women with academic training.
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