1.
Axelsson, Karin, 1968-, et al.
(författare)
Communication Analysis of Public Forms : Discovering Multi-functional Purposes in Citizen and Government Communication
2007
Ingår i: International Journal of Public Information Systems. - Sundsvall : MidSweden University. - 1653-4360. ; :3, s. 161-181
Tidskriftsartikel (refereegranskat) abstract
This paper adopts a communication perspective on forms in public e-services. This perspective emphasizes that the main purpose of such forms is to facilitate communication between citizens and government agencies. The form is perceived as a tool for performing communicative actions. A communication analysis (CA) method, originally developed for systems requirements engineering, is applied on a public form; i.e. the medical certificate used in connection with a citizen’s application for a provisional driving license in Sweden. The CA method consists of a set of questions related tothree communicative categories; conditions, actions, and consequences. The CA method is used in order to explore the communicative roles of forms in public e-services. As a result of the communication analysis four multi-functional purposes of citizen and government agency communication are discovered. These purposes contribute to the understanding and evaluation of forms in public e-services. The communicative roles, and their multi-functional purposes, are important design features to focus in the development of e-services and electronic forms. Besides these findings, another outcomeis that the CA method has been tested in an e-government context. The communication perspective, as well as the CA method, contribute with useful insights in this context.
2.
Axelsson, Karin, 1968-, et al.
(författare)
E-government in Sweden: New Directions : Editorial
2009
Ingår i: International Journal of Public Information Systems. - Sundsvall : MidSweden University. - 1653-4360. ; 5:2, s. 31-35
Tidskriftsartikel (övrigt vetenskapligt/konstnärligt) abstract
In January 2008, the Swedish Government launched a new eGovernment action plan which was formulated to serve as “a new basis for IT-based organisational development in public administration”. The main objective in the plan was formulated as “as simple as possible for as many as possible”. The definition of eGovernment used in the action plan is the one agreed upon by many other European countries: “eGovernment is organisational development in public administrations that takes advantage of information and communication technologies (ICT) combined with organisational changes and new skills”. Behind the suggested course of actions there is a rhetoric that Sweden was now entering a new path regarding eGovernment development. Taken together the declarations in the plan made it and the expressed expectations of profound changes in public administration an interesting target for critical review. Having identified the importance in critically discussing and analysing the action plan, the Swedish Researchers Network in eGovernment (www.egov.nu) arranged a network meeting at the national conference for public sector in Sweden June 2008. The theme for the meeting was “Reflections on the Swedish action plan for eGovernment”. Several researchers and practitioners shared and debated their reflections during this meeting. In order to continue this very interesting discussion after the conference, we then invited authors to submit an article on the same theme, i.e. analysing different aspects of the Swedish action plan for eGovernment. This call for papers was directed both to participants at the network meeting and others, who wanted to contribute to this on-going debate. The call was to encourage authors to communicate and share their insights and opinions regarding the action plan in order to provide knowledge to decision-makers and other practitioners.
3.
Axelsson, Karin, 1968-, et al.
(författare)
Seven key lessons learned from e-government development : a reflective analysis of an e-government project
2009
Ingår i: Scandinavian Workshop on eGovernment.
Konferensbidrag (refereegranskat) abstract
In this paper a longitudinal case study of an e-government development project is reported. The authors have followed a development project during three years, from its initiation to its end. The purpose of the paper is to identify and analyze important decisions made and external factors that occurred during the project and discuss their consequences. The findings are presented as seven key lessons that other e-government projects can learn from. The contributions are, thus, both a reflective analysis of an empirical e-government development example and normative statements about how to conduct successful e-government projects.
4.
Ågerfalk, Pär J., 1971-, et al.
(författare)
Addressing climate change through stakeholder-centric information systems research : A Scandinavian approach for the masses
2022
Ingår i: International Journal of Information Management. - Oxford : Elsevier. - 0268-4012 .- 1873-4707. ; 63
Tidskriftsartikel (refereegranskat) abstract
In this paper, we present three current research projects that explore how digital transformation can be a positive force to help address the causes and mitigate the consequences of climate change. Drawing on the Scandinavian approach to information systems (IS), we advocate a stakeholder-centric approach that can help inform the climate change discourse and assist in developing green digital practices and services. Finally, we propose a research agenda stating that green IS researchers need to engage in co-creative collaborative research and that green IS research should focus on normative design theory, design principles, and actual designs.
5.
Wassrin, Siri, 1987-
(författare)
Why is it difficult to design innovative IT? : An agential realist study of designing IT for healthcare innovation
2018
Licentiatavhandling (övrigt vetenskapligt/konstnärligt) abstract
It may seem strange to claim that it is difficult to design innovative information technology (IT) in a time when the technological progress leaps forward like never before. However, despite the numerous opportunities that this rapid progress provides, we often design IT that is similar to existing artifacts, making IT design incremental rather than radical. At the same time, IT innovations are pointed out as crucial to meet the societal challenges we are facing, not least in the public sector, including a growing and older population, increasing demands from citizens and reduced tax revenues. This calls for us to better understand why it is difficult to design innovative IT. Previous research on this topic have mainly focused on human and social aspects, not paying close attention to IT. In this thesis, it is suggested that the sociomaterial theory agential realism can help shed light on the role of IT in innovative IT design, acknowledging the sociomateriality of IT. Thus, the overarching aim of this thesis is to apply agential realism on an empirical case in order to explore and explain why it is difficult to design innovative IT. To fulfill the aim, a qualitative case study was conducted in publicly funded healthcare. The empirical case is an example of an attempt to design innovative IT in a healthcare context. The empirical material was generated through participant observations, including video recordings, and semi-structured interviews. The material was analyzed in several rounds, with and without a theoretical lens. In the agential realist analysis, IT has been viewed as entangled with the world. The analysis focused on what boundaries IT produced and how these boundaries were consequential for what was possible and impossible to design. The thesis illustrates how IT is produced and productive in terms of both matter and meaning, and thus, is agential – IT makes differences in the world. What is possible to design is not only constrained by social structures but by the materiality of IT, what boundaries IT helps produce and the material-discursive practices that enact IT. Innovative IT design means to design material configurations that produce boundaries that are different from what have been enacted before and, thus, deviate from existing material-discursive practices. However, it is difficult to deviate from these since material-discursive practices are agential and define what boundaries are meaningful and legitimate. Hence, it is difficult to design innovative IT since innovative IT design has to both enact boundaries that deviate from agential material-discursive practices and also gain legitimacy. Through this explanation, the thesis makes an explanatory knowledge contribution which differs from and adds to earlier explanations. It also makes a contribution to conceptualizing the IT artifact by emphasizing IT as sociomaterial and providing examples of how IT can be understood as produced, productive, agential and entangled. Finally, the thesis also makes an empirical and methodological contribution in the sense that it demonstrates how an agential realist case study can be conducted in the field of Information Systems.
6.
Axelsson, Karin, 1968-, et al.
(författare)
An inter-organisational perspective on challenges in one-stop government
2008
Ingår i: International Journal of Electronic Governance. - 1742-7509 .- 1742-7517. ; 1:3, s. 296-314
Tidskriftsartikel (refereegranskat) abstract
Fragmentation and isolated development are main problems that hinder successful e-government. This paper has an inter-organisational perspective on challenges in one-stop government. We present a conceptual framework that characterises an inter-organisational relationship and its dimensions. The conceptual framework is used for analysing data from an inter-organisational one-stop government project. When applying the framework we focus on some interesting issues and explain some of the challenges that our interviewees identified. By addressing these inter-organisational aspects we reached further understanding of the problems associated with this case, which can provide added value to discussions of e-government challenges, barriers and problems in general.
7.
8.
Axelsson, Karin, 1968-
(författare)
Business interactions in a virtual organisation : Visualising inter-organisational systems complexity
2004
Ingår i: The Social and Cognitive Impacts of e-Commerce on Modern Organizations. - Hershey : Idea Group Publishing. - 1591402743 - 9781591402497 ; , s. 136-164
Bokkapitel (refereegranskat) abstract
The Social and Cognitive Impacts of E-Commerce on Modern Organizations includes articles addressing the social, cultural, organizational, and cognitive impacts of e-commerce technologies and advances on organizations around the world. Looking specifically at the impacts of electronic commerce on consumer behavior, as well as the impact of e-commerce on organizational behavior, development, and management in organizations. This important new book aims to expand the overall body of knowledge regarding the human aspects of electronic commerce technologies and utilization in modern organizations and to assist researchers and practitioners to devise more effective systems for managing the human side of e-commerce.
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