Sökning: onr:"swepub:oai:DiVA.org:hh-48096" >
Service Automation ...
Service Automation in the Public Sector : Concepts, Empirical Examples and Challenges
-
- Juell-Skielse, Gustaf, 1964- (redaktör/utgivare)
- Högskolan i Borås,Akademin för bibliotek, information, pedagogik och IT,InnovationLab,Borås University, Borås, Sweden
-
- Lindgren, Ida, 1980- (redaktör/utgivare)
- Linköpings universitet,Informationssystem och digitalisering,Filosofiska fakulteten,Linköping University, Linköping, Sweden
-
- Åkesson, Maria, 1963- (redaktör/utgivare)
- Högskolan i Halmstad,Akademin för informationsteknologi,Högskolan Halmstad,Halmstad University, Sweden
-
(creator_code:org_t)
- ISBN 9783030926434
- 1
- Cham : Springer, 2022
- Engelska 230 s.
-
Serie: Progress in IS, 2196-8705
- Relaterad länk:
-
https://link.springe...
-
visa fler...
-
https://urn.kb.se/re...
-
https://doi.org/10.1...
-
https://urn.kb.se/re...
-
https://urn.kb.se/re...
-
visa färre...
Innehållsförteckning
Abstract
Ämnesord
Stäng
No table of content available
- This edited volume highlights the latest advances in and findings from research on service automation in public sector organizations. The contributing authors use a mix of social and technological approaches to increase readers’ understanding of public service automation. The respective chapters discuss the automation of services in public organizations from a conceptual standpoint, present empirical examples of automation applications in public organizations, and consider the implementation-related challenges that can arise. The book’s overall goal is to aid and inspire researchers and practitioners to expand their knowledge of service automation in public organizations, while also providing a foundation for policy development and future research. Following a brief introductory chapter, the book addresses major gaps in our current understanding of service automation in public organizations, and provides suggestions for future research. Moreover, it argues that there is a continued need to observe and learn from empirical examples, and a need for more critical studies on the social and societal consequences of increased service automation in public organizations.
Ämnesord
- SAMHÄLLSVETENSKAP -- Medie- och kommunikationsvetenskap -- Systemvetenskap, informationssystem och informatik med samhällsvetenskaplig inriktning (hsv//swe)
- SOCIAL SCIENCES -- Media and Communications -- Information Systems, Social aspects (hsv//eng)
- SAMHÄLLSVETENSKAP -- Statsvetenskap -- Studier av offentlig förvaltning (hsv//swe)
- SOCIAL SCIENCES -- Political Science -- Public Administration Studies (hsv//eng)
Nyckelord
- IT in Business
- Public Administration
- Artificial Intelligence
- Computer Application in Administrative Data Processing
- Control
- Robotics
- Automation
- LeaDS - Learning in a Digitalised Society
- LeaDS - Lärande i ett digitalt samhälle
- Smart Cities and Communities
- Smarta städer och samhällen
- Business and IT
Publikations- och innehållstyp
- ref (ämneskategori)
- sam (ämneskategori)
Hitta via bibliotek
Till lärosätets databas