Sökning: onr:"swepub:oai:DiVA.org:hig-20603" >
Telephone nurses' c...
Telephone nurses' communication and response to callers' concern : a mixed methods study
-
- Ernesäter, Annica (författare)
- Uppsala universitet,Högskolan i Gävle,Medicin- och vårdvetenskap,Department of Public Health and Caring Sciences, Uppsala University, Uppsala, Sweden,Högskolan i Gävle, Sweden,Hälso- och sjukvårdsforskning,University of Gavle, Faculty of Health and Occupational Studies, Gävle and Uppsala University, Dept of Public Health and Caring Sciences, Sweden
-
- Engström, Maria (författare)
- Uppsala universitet,Högskolan i Gävle,Medicin- och vårdvetenskap,Department of Public Health and Caring Sciences, Uppsala University, Uppsala, Sweden,Högskolan i Gävle, Sweden,Vårdvetenskap,University of Gavle, Faculty of Health and Occupational Studies, Gävle and Uppsala University, Dept of Public Health and Caring Sciences, Sweden
-
- Winblad, Ulrika (författare)
- Uppsala universitet,Hälso- och sjukvårdsforskning,Uppsala University, Department of Public Health and Caring Sciences, Health Services Research, Sweden
-
visa fler...
-
- Rahmqvist, Mikael (författare)
- Linköpings universitet,Avdelningen för hälso- och sjukvårdsanalys,Medicinska fakulteten
-
- Holmström, Inger K., 1960- (författare)
- Uppsala universitet,Mälardalens högskola,Hälsa och välfärd,Department of Public Health and Caring Sciences, Uppsala University, Uppsala, Sweden; School of Health, Care and Social Welfare, Mälardalen University, Västerås, Sweden,Personcentrerad vård och kommunikation,Hälso- och sjukvårdsforskning,Uppsala University, Department of Public Health and Caring Sciences, Health Services Research and Mälardalen University School of Health, Care and Social Welfare, Sweden
-
visa färre...
-
(creator_code:org_t)
- Elsevier BV, 2016
- 2016
- Engelska.
-
Ingår i: Applied Nursing Research. - : Elsevier BV. - 0897-1897 .- 1532-8201. ; 29, s. 116-121
- Relaterad länk:
-
https://urn.kb.se/re...
-
visa fler...
-
https://doi.org/10.1...
-
https://urn.kb.se/re...
-
https://urn.kb.se/re...
-
https://urn.kb.se/re...
-
visa färre...
Abstract
Ämnesord
Stäng
- AimsTo describe telephone nurses’ and callers’ communication, investigate relationships within the dyad and explore telephone nurses’ direct response to callers’ expressions of concernBackgroundTelephone nurses assessing callers’ need of care is a rapidly growing service. Callers with expectations regarding level of care are challenging.MethodRIAS-and content analysis was performed on a criterion sampling of calls (n=25) made by callers who received a recommendation from telephone nurses of a lower level of care than expected.ResultsTelephone nurses mainly ask close-ended questions, whilst open-ended questions are sparsely used. Relationships between callers’ expressions of Concern and telephone nurses responding with Disapprovalwere found. Telephone nurses mainly responded to concern with close-ended medical questions whilst exploration of callers’ reason for concern was sparse.ConclusionTelephone nurses’ reluctance to use open-ended questions and to follow up on callers’ understanding might be a threat to concordance, and a potential threat to patient safety.
Ämnesord
- MEDICIN OCH HÄLSOVETENSKAP -- Hälsovetenskap -- Omvårdnad (hsv//swe)
- MEDICAL AND HEALTH SCIENCES -- Health Sciences -- Nursing (hsv//eng)
- MEDICIN OCH HÄLSOVETENSKAP -- Hälsovetenskap (hsv//swe)
- MEDICAL AND HEALTH SCIENCES -- Health Sciences (hsv//eng)
- MEDICIN OCH HÄLSOVETENSKAP -- Hälsovetenskap -- Hälso- och sjukvårdsorganisation, hälsopolitik och hälsoekonomi (hsv//swe)
- MEDICAL AND HEALTH SCIENCES -- Health Sciences -- Health Care Service and Management, Health Policy and Services and Health Economy (hsv//eng)
Nyckelord
- Telephone advice nursing
- Communication
- RIAS
- triage
- Sweden
Publikations- och innehållstyp
- ref (ämneskategori)
- art (ämneskategori)
Hitta via bibliotek
Till lärosätets databas