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Improvement in publ...
Improvement in public administration services: a case of business registration process[Poboljšanje usluga javne uprave: Studija slucaja za registracije preduzeca]
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- Andersson, Roy (författare)
- Jönköping University,JTH, Logistik och verksamhetsledning
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- Bridi, Eduardo (författare)
- Department of Production Engineering, Federal University of Santa Catarina, Santa Catarina, Brazil
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- Pardillo-Baez, Yinef (författare)
- Department of Industrial Engineering and Management, San Buenaventura University, Cali, Colombia
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- Maldonado, Mauricio Uriona (författare)
- Department of Production Engineering, Federal University of Santa Catarina, Santa Catarina, Brazil
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- Forcellini, Fernando Antônio (författare)
- Department of Production Engineering, Federal University of Santa Catarina, Santa Catarina, Brazil
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- Moraes, Fabio Cesar (författare)
- Municipality of São José, Santa Catarina, Brazil
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(creator_code:org_t)
- University of Novi Sad, 2018
- 2018
- Engelska.
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Ingår i: International Journal of Industrial Engineering and Management. - : University of Novi Sad. - 2217-2661. ; 9:2, s. 109-120
- Relaterad länk:
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https://urn.kb.se/re...
Abstract
Ämnesord
Stäng
- This work addresses the process of opening enterprises (grant of license) in a municipality. The purpose is to perform the identification, analysis and redesign of the process of granting permits to private companies, then making a proposal for improvement. The chosen method was a case study, using a qualitative approach according to the BPM methodology to respond: how to improve and accelerate the grant of a license? As a result, the proposed model used the best practices for business registration to reduce the time to 70%, and using half of the involved sectors. The conclusion is that it is possible to reduce bureaucracy and increase the efficiency of public administration with the applied methodology.
- Ovaj rad se bavi procesom otvaranja preduzeća (izdavanje dozvole) u opštini. Osnovni cilj ovog rada je da se identifikuju, analiziraju i redizajniraju procesi izdavanja dozvola privatnim preduzećima, nakon čega su prikazani predlozi za poboljšanje. Odabrana istraživačka metoda bila je studija slučaja, a primenjen je kvalitativni pristup prema metodologiji BPM-a kako bi se dali odgovori na pitanje: Kako poboljšati i ubrzati izdavanje dozvole? Kao rezultat, predloženi model koristi najbolje prakse za registraciju preduzeca u cilju smanjivanja vremena trajanja registracionog procesa za 70% uz eliminaciju polovine postojećih službi uključenih u posmatrani process trenutno. Zaključak je da je moguće smanjiti birokratiju i povećati efikasnost javne uprave primenom ove metodologije.
Ämnesord
- SAMHÄLLSVETENSKAP -- Ekonomi och näringsliv -- Företagsekonomi (hsv//swe)
- SOCIAL SCIENCES -- Economics and Business -- Business Administration (hsv//eng)
Nyckelord
- Business process management
- Business registration
- Javni servis
- Public service
- Public serviceBusiness process management
- Registracija preduzeća
- Upravljanje poslovnim procesima
Publikations- och innehållstyp
- ref (ämneskategori)
- art (ämneskategori)
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