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New Service Develop...
New Service Development and IT-based Knowledge Acquisition
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Johansson, Niklas (författare)
-
Kaiserlidis, L.M. (författare)
- ISBN 918501981X
- Karlstad, Sweden, 2004
- 2004
- Engelska.
- Relaterad länk:
-
https://urn.kb.se/re...
Abstract
Ämnesord
Stäng
- This paper focuses on external knowledge acquisition from customers by means of information technology for service development purposes. It pays particular attention to internal as well as external processes such as service recovery and the connection with organizational structures such as virtual communities. Moreover, the customers role in the process of service development is also emphasised as well as techniques for knowledge acquisition. The aim of this paper is to conceptually explore how IT-based external knowledge acquisition from customers may be used for service development purposes
Ämnesord
- NATURVETENSKAP -- Data- och informationsvetenskap -- Systemvetenskap, informationssystem och informatik (hsv//swe)
- NATURAL SCIENCES -- Computer and Information Sciences -- Information Systems (hsv//eng)
Nyckelord
- Information Systems
- Informatik
Publikations- och innehållstyp
- ref (ämneskategori)
- kon (ämneskategori)
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