Sources of Complexity within a System of System : Implications for Performance Management

• The purpose of this paper is to identify factors that induce complexity in the airport Turn-Around Process (TAP) so as to understand implications for Perfromance Measurement and Management (PMM). The study is addressed as an inductive/exploratory case study. The unit of analysis is the Turn-Around Process at a major Swedish airport. Data is obtained from conducting twenty-three semi-structured interviews. In addition, participant observations during eight months were conducted. As a result, three implications for PMM are identified as (i) organizational complexity, (ii) Continious improvement, (iii) social system. The findings support the challenge of managing interoperability within complex multi-stakeholder settings. The value of this study is that it enhances our understanding on how inter- organizational performance can be examined and hence managed

Ämnesord

TEKNIK OCH TEKNOLOGIER  -- Maskinteknik -- Produktionsteknik, arbetsvetenskap och ergonomi (hsv//swe)

ENGINEERING AND TECHNOLOGY  -- Mechanical Engineering -- Production Engineering, Human Work Science and Ergonomics (hsv//eng)

Nyckelord

Airport services

Turnaround Process

Perfromance Measurement.

Publikations- och innehållstyp

ref (ämneskategori)

kon (ämneskategori)