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The Prosthetic Gene...
The Prosthetic Generation Is all Around Us : Feelings and Emotions About Knee Replacement Surgery and Their Impact on Overall Sentiment: An Abstract
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- Pitt, Christine (författare)
- KTH,Industriell ekonomi och organisation (Inst.),Royal Institute of Technology (KTH), Stockholm
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- Dabirian, Amir (författare)
- Royal Institute of Technology (KTH), Stockholm
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- Botha, E. (författare)
- University of Cape Town, Cape Town
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- Kietzmann, J. (författare)
- Beedie School of Business, Simon Fraser University
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- Diba, Hoda (författare)
- Luleå tekniska universitet,Industriell Ekonomi
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KTH Industriell ekonomi och organisation (Inst) (creator_code:org_t)
- 2017-12-06
- 2018
- Engelska.
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Ingår i: Back to the Future. - Cham : Springer Nature. ; , s. 561-, s. 561-
- Relaterad länk:
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https://doi.org/10.1...
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https://link.springe...
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https://urn.kb.se/re...
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https://doi.org/10.1...
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https://urn.kb.se/re...
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Abstract
Ämnesord
Stäng
- In their attempts to reduce the uncertainty associated with knee replacement surgeries, patients turn to social media, where they commonly rely on the experiences expressed by other patients. In this study, we first employ IBM Watson to examine how patients talk about their emotions and express sentiment through their comments online. We then use a latent class cluster modelling procedure to segment these patients into distinct groups, according to their emotions (anger, disgust, fear, happiness, sadness and surprise), sentiment and their overall satisfaction with knee replacement surgery. Our findings show how qualitative online data can be transformed into quantitative insights regarding underlying market segments, which could then be targeted through different strategies by both marketers and healthcare practitioners.
Ämnesord
- SAMHÄLLSVETENSKAP -- Sociologi -- Socialpsykologi (hsv//swe)
- SOCIAL SCIENCES -- Sociology -- Social Psychology (hsv//eng)
- SAMHÄLLSVETENSKAP -- Medie- och kommunikationsvetenskap -- Medievetenskap (hsv//swe)
- SOCIAL SCIENCES -- Media and Communications -- Media Studies (hsv//eng)
- MEDICIN OCH HÄLSOVETENSKAP -- Hälsovetenskap -- Annan hälsovetenskap (hsv//swe)
- MEDICAL AND HEALTH SCIENCES -- Health Sciences -- Other Health Sciences (hsv//eng)
- SAMHÄLLSVETENSKAP -- Ekonomi och näringsliv -- Företagsekonomi (hsv//swe)
- SOCIAL SCIENCES -- Economics and Business -- Business Administration (hsv//eng)
Nyckelord
- Industrial Marketing
Publikations- och innehållstyp
- ref (ämneskategori)
- kap (ämneskategori)
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