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Patient experience ...
Patient experience surveys for children's community health services : A scoping review.
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- Nelson, Helen J (författare)
- Perth Children’s Hospital, Nedlands, Australia
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- Pienaar, Catherine (författare)
- Perth Children’s Hospital, Nedlands, Australia
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- Williams, Anne M (författare)
- Discipline of Nursing, College of Science, Health, Engineering and Education, Murdoch University, Murdoch, Australia; Center for Nursing Research, Sir Charles Gairdner Hospital, Nedlands, Australia; Nursing and Midwifery Research and Practice Network, Fiona Stanley and Fremantle Hospitals Group, Western Australia
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- Munns, Ailsa (författare)
- Perth Children’s Hospital, Nedlands, Australia; Curtin School of Nursing, Curtin University, Perth, Australia
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- McKenzie, Katie (författare)
- Perth Children’s Hospital, Nedlands, Australia
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- Mörelius, Evalotte, 1965- (författare)
- Perth Children’s Hospital, Nedlands, Australia; School of Nursing and Midwifery, Edith Cowan University, Perth, Australia
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(creator_code:org_t)
- 2021-03-31
- 2022
- Engelska.
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Ingår i: Journal of Child Health Care. - : Sage Publications. - 1367-4935 .- 1741-2889. ; 26:1, s. 154-166
- Relaterad länk:
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https://espace.curti...
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https://urn.kb.se/re...
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https://doi.org/10.1...
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Abstract
Ämnesord
Stäng
- Patient experience surveys have a user focus and measure the quality of person-centered health care for hospital inpatients and consumers of community health services, providing a governance process to evaluate the quality of care and to action improvement. Experience of care has been described as effective communication, respect and dignity, and emotional support. Measurement criteria for these domains are not standardized, leading to inconsistent reporting of patient experience. The objective of this scoping review was to synthesize evidence for measuring experience of care in children's community health services using the Joanna Briggs Institute framework for scoping review method. Three parent-reported surveys met the inclusion criteria, and 50 survey items were assessed by expert reviewers for fit to domains of healthcare experience. Conceptual domains of parent experience in children's community health services included respect and dignity, effective communication, and emotional support. A gap was identified, in that few items in identified surveys measured emotional support. This contribution will promote consistent reporting of healthcare experience, informing policy and practice for person-centered health care.
Ämnesord
- MEDICIN OCH HÄLSOVETENSKAP -- Hälsovetenskap -- Omvårdnad (hsv//swe)
- MEDICAL AND HEALTH SCIENCES -- Health Sciences -- Nursing (hsv//eng)
Nyckelord
- community health
- experience
- measure
- parent
- respect
Publikations- och innehållstyp
- ref (ämneskategori)
- art (ämneskategori)
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